using sakai at the claremont colleges
DESCRIPTION
10th Sakai Conference - Boston, MATRANSCRIPT
Sakai at The Claremont Colleges
Elizabeth HodasDirector, Educational Technology and Media Services
Harvey Mudd College
The Claremont Colleges Consortium• 5 Undergraduate institutions:
• Pomona College (1887)• Scripps College (1926)• Claremont McKenna College (1946)• Harvey Mudd College (1955)• Pitzer College (1963)
• 2 Graduate institutions• Claremont Graduate University (1925)• Keck Graduate Institute (1997)
• Claremont University Consortium (1925) • Provides central services such as benefits and purchasing.
Sakai at TCC• Pilot program of Sakai at HMC in Fall 2005. In
production at HMC in Spring 2006. • In April 2006 the Academic Deans Council mandates
Sakai as the replacement for WebCT at all of The Claremont Colleges.
• HMC is chosen as “lead college” for Sakai.• Sakai in production at all 7 institutions in Fall 2006.
Sakai Implementation and Administration
• Sakai Implementation Team (SIT) coordinated implementation of Sakai at all 7 institutions.
• After implementation the team was renamed Sakai Administration Team (SAT).
• Comprises at least one member from each institution and from the Libraries.
Claremont-wide decisions
• Course sites are created automatically for all courses
• Registered users can create project and portfolio sites
• Users can add guest accounts to their sites
Support Structure for Sakai
• As lead college for Sakai, HMC hosts and maintains the Sakai application for The Claremont Colleges.
• At HMC, Tier 1 issues are handled by the Help Desk, Tier 2 issues by Educational Technology, and Tier 3 by the Sakai Administrator.
Support, cont’d• At the other Claremont Colleges Tier 1 and Tier 2 issues
are handled at the local level by Help Desk and/or Instructional Technology.
• Some colleges have chosen to handle all Sakai support in their Instructional Technology unit.
• Tier 3 requests and escalated issues are sent to HMC Help Desk and assigned accordingly.
• Created accounts for each college that are automatically added to each course site with maintain role. Used by IT staff for faculty support.
Examples of Issues• Tier 1:
• User can’t login• User can’t find their Sakai site
• Tier 2:• Faculty needs advice on which tools to use• User needs help with more advanced tool
• Tier 3:• Bug report• Feature request• Course imports
Next steps
• Develop project management strategy for Tier 3 issues.
• Would allow for better prioritization of bug fixes, feature requests, etc.
• Better tracking of support time provided by HMC.
• Also developing a formal SLA between HMC and The Claremont Colleges.
SAKAI SUPPORT FROM A CLIENT/USER PERSPECTIVE
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Benjamin RoyasInstructional Technology Specialist
Claremont McKenna College
Tier 1: The Easy Stuff
• Immediate resolution via phone or email• Users can’t login
• Check/verify username• Remind user of password conventions (case sensitive,
etc.)• Remind guest accounts not to use School Selector pull-
down menu when logging in• Guest password reset tool
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Tier 1: The Easy Stuff
• User can’t find course site• Explain tabs and “More…” pull down-menu
• User needs access to a particular course site• CGU students (manually add)• Re-activate inactive student accounts
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Tier 2: Intermediate Issues
• Helping faculty with advanced tools• Troubleshooting, set-up, training• Gradebook, Tests & Quizzes
• Creating and managing guest accounts• Auditors• Troubleshooting/training
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Tier 2: Intermediate Issues
• Managing student accounts• Auditors, TAs, etc.
• Importing materials/tools from older course sites• Old WebCT archives• Older Sakai course sites
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Tier 3: The Difficult Stuff
• Beyond the scope of Inst. Technologist• Admin intervention required for closure• Examples:
• Combined course site creation• Academic dishonesty/data verification• New tool request • Bug reports
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Tier 3: The Difficult Stuff
• More examples:• Specialized faculty course sites
• Summer internships• Faculty search committees• Math Placement Exam
• Course site population
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Decision Making
• Sakai Administration Team (SAT)• Monthly meetings• Tool testing/reporting• Discussion of bugs, problems, concerns• Voting
• Default tools• New tools• Dates for upgrades, server reboots
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Training & Common Resources
• Workshops• Semester and during breaks (fall, spring,
summer)
• Resources in SAT Project Site• Documentation• Videos• Wikis
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Sakai at the Claremont Colleges: Administrative Uses
Mary McMahon Director of Instructional Services
Pomona College
Administrative Uses
• Single, secure place for all project
-specific materials
• Project sites self serve at Claremont
• Sustainability
Committee Work
• Sakai Administration Team
• Faculty Personnel Committee“Sakai use has proven to enhance confidentiality” Kris Fossum, Assistant Dean of Faculty
• Curriculum Committee
Academic Department Sites
• Meeting minutes
• Course evaluations • Van, cottage scheduling
• Telescope adjustment wiki
Overall Themes
Faculty Development
• First year seminar program shared curricular resources
• Archive particularly useful to new faculty
Advancement: Project Management
• Software implementation process
• Guest logins for vendors
• “Everything in one place.” Nadine FrancisDirector of Advancement Services
Residence Hall Management
• Forms repository: expense, video release
• Hiring process
• Equipment circulation wiki
Administrative Use Themes
• Materials repository
• De facto standard
• Ease of access
• Communication
Library Integration @ Claremont
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Jezmynne DeneScience Librarian
Claremont University Consortiumjez91711@gmail. Com
Jez91711 on chat
Library Presence
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Library Presence
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Library Presence
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Library Presence
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Library Presence
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Library Presence
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Library Presence
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Library Presence
• Pros• Familiar work environment for users• Faculty copy/reuse materials• File hosting for resources
• Cons• Users must search the directory to find the
site• Cumbersome to permalink from other sites
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Ereserves
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Ereserves
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Ereserves
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Ereserves
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Ereserves
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Ereserves
• Pros• Easy for library staff• Circumvents political issues of course access
• Cons• Not service oriented• Additional service time required for user
training & support• Faculty animosity over loss of service
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Sakai at the Claremont Colleges: Training & ePortfolio
Susan RoigDirector Academic TechnologyClaremont Graduate University
Introduction
• Claremont Graduate University
• free-standing graduate school
• ~1500 students, ~100 faculty• Nine Schools:
•Arts & Humanities•Information Systems & Technology•Religion•Politics & Economics•Behavioral & Organizational Sciences•Mathematical Sciences•Drucker-Ito Management•Educational Studies• Global and Community Health
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Claremont Graduate University
• Training modules• http://www.cgu.edu/pages/4990.asp
• ePortfolios• Contracted with Serensoft
• First used for advising• Fall 09 opening to individual students, courses
and schools
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