6/5/2014 1

Using Open Source Technology toCoordinate Disaster Recovery

Laura Zink Marx, Executive Director, NJ 2-1-1 PartnershipAaron Titus, Project Manager, Crisis Cleanup

June 2, 2014

Contents• Hurricane Irene: Challenges and Lessons Learned

– From the perspective of a 2-1-1– From the perspective of a faith-based voluntary organization

• Solving Irene’s Challenges using Open Source, Collaborative Tools: Crisis Cleanup

• Requirements for Participation• Collaborative Accountability• Impact

Hurricane Irene2-1-1 Challenges….• Timing:

– Calls started immediately because of past relationship– No commitments from faith based organizations for clean-up

• Tools: – Excel with tabs for each organization accepting clean-ups from

master list– Conference Bridge: coordinated with organizations on

conference calls on behalf of NJVOAD.

Hurricane Irene Log Sheet

Case #

Status

Work Team

Date of Request

Resident Name

Address

City

Zip Code

County

Cross Street/ Landmark

Contact #

s

Best

Time to call

Property Type

Own/Rent

Work without resident present?

Ages of Residents

Special Needs

Is Home Habitable?

Insurance?

Work Requested

Depth

of Water- Basement

Depth

of Water-First Fl.

Size of Room(s)

Contents of Room(s)

Flooring of Room(s)

Mud/Sewage Present

Gas/Oil Leak

Electricity?

Gas?

Water?

Central Air?

1

9/1/2011

Lambertville

Hunterdon

1 Family Own n

63, 69

Diabetes, MS y y

Clean uo, garbage

removal,moving large

items, mold and mildew removal

3ft

none

46x24

n.a

finished floors n n y y y y

Hurricane IreneMormon Helping Hands Challenges….

Home Page

Requirements for ParticipationAn Organization Must:• Have a physical presence in the area• Interact directly with survivors• Perform property assessments or remediation

(assessment, debris removal, muck-out, rebuild, etc.)• Reputable• Individuals (spontaneous volunteers) must first affiliate

with an organization.

Crisis Cleanup Deployments• Hurricane Sandy (5,000 work orders, 120 Orgs)• Nov 2013 Midwest Tornadoes (629 work orders, 25 Orgs)• Colorado Floods (1,446 work orders, 79 Orgs)• Black Forest Fire (403 work orders, 8 Orgs)• Moore, OK Tornado (1,272 work orders , 6 Orgs)• Philippines Typhoon (International Organization on

Migration)• Many more… 12, in 4 countries

Crisis Cleanup Impact• 10,000+ Households assisted• 40,000+ Volunteers assisted• 75,000+ Volunteer hours enabled by Crisis Cleanup

otherwise wasted in management or travel.• $1.5 Million: Minimum value of FEMA offsets to local

governments due to Crisis Cleanup efficiency gains.• $25 Million: Minimum market value of services to

survivors enabled by due to Crisis Cleanup efficiency.

Login

Work Order Auto-Fill

Assessment Form

Map

Map

Status & Printer Friendly

Crisiscleanup.org

Questions on the Tool??????

Benefits for 2-1-1s• Instant coordination• Real-time view of the field• You have an answer for clients when they call back• Does not guarantee service, but guarantees your clients

won’t be forgotten• Improves chances of service• Doesn’t leave the responsibility with 2-1-1 if no one

comes through.

When Crisis Cleanup is a Good Fit• Fixing Property• Large Geographic Area, Many Work Sites• Many Responding Organizations• Active Use by Field Workers• Early Grassroots Adoption• Collaborative Accountability• Needs Assessment

Planning to Use Crisis Clean-up• Work within your local community (VOAD, COAD, United Way etc) to

review crisiscleanup.org NOW• Include local faith based organizations in discussions • Decide Your Guiding Principals: Who Will Be Helped : elderly,

vulnerable, first responders etc & Prioritization• Talk through the confidentiality aspects so clear expectations on

how information is shared is discussed on the first call• Decide how clean-up groups can communicate with each other• Reduce Risk of Victimization through education and planning

Planning for Implementation

• Complete Worksheet with • Who to involve in discussion• Issues that will (or could) be addressed with Crisis Clean-Up• Perceived Barriers to using Crisis Clean-up In Your Community

• Large Group Debrief

Our Collective StrengthsEvery Organization has a Strength• 2-1-1: easy to remember portal• Red Cross: Mass Care• Baptists: Famous Mobile Kitchens• Catholic Charities: Case Management & Long-term Care• Mennonites: Start-to-finish Rebuilding• Mormon Helping Hands: Large numbers of unskilled laborers in the 72- hour to 8-week period after a disaster

Crisis Cleanup Philosophies• The right way to do things is however it gets done, locally.• Technology should enhance, not replace, inter-organization

relationships.• Voluntary organizations are co-equal, sovereign and

interdependent; no single organization is in charge.• Collaboration and communication should be not only convenient,

but required.• There is no such thing as the “One App to Rule them All.”• To preserve confidentiality, the system should never contain

sensitive personal information.

Links and ContactAaron Titus Laura Zink Marxaaron@crisiscleanup.org lmarx@nj211.orgCell: (202) 681-1686 Office: (973) 929-3704

Crisis Cleanup: https://www.crisiscleanup.orgCrisis Cleanup Demo: http://demo.crisiscleanup.org

Intro Video: http://youtu.be/yCxI5YHyX5kTraining Video: http://youtu.be/tpMOgDr_KGI

Requirements for Participation: http://bit.ly/1nEjEz0Is Crisis Cleanup a Good Fit?: http://bit.ly/1fv0eKe