using mobile learning for induction, compliance and performance support
TRANSCRIPT
Using Mobile Learning for Induction, Compliance and Performance Support
Alex Mackman, Technical Director
Agenda• Why mobile?• Scenarios• Performance Support• Compliance• Induction• Mobile learning checklist• Q&A
Users demand mobile
Scenarios• Augmenting formal learning• Performance Support• Compliance• Induction
Augmenting formal training
During the learning events, memory for information is strengthened
As soon as the learning events end, forgetting begins
Forgetting curveW. Thalheimer, Boston Work Learning Research Inc
40
60
Learning curve
Bite sized nuggets developed and deliveredto mobile devices as part of a blended learning programme
Performance Support
Performance Support• Improving skills and learning while doing real tasks on the job
• How to videos• Reference manuals and materials• Procedures and checklists• Infographics• Mini Apps (small performance support tools distributed to targeted user groups)
• Contextual relevance and discoverability - more important than pixel perfect content
• Help users find what they want, when they need it• At home people are used to almost instant access to information and problem
solving through social networks• The expectations for the same experience in the workplace is growing
• Must be kept up to date (push notifications)
O2 Telefonica• iOS, Android and Windows phone Apps• Various content form factors• PDFs• Videos• Custom HTML5 assets
• QR code scanning• Instant access at the point of need
Compliance
Foreign & Commonwealth Office• FCO staff based in British Consulates and
Embassies worldwide• Lots of travelling, so offline mobile access is
very important• A combined system was required (desktop and
mobile)• Mandatory compliance training + just-in-time
reference resources• Experience API (Tin Can) enables tracking of:
• Mandatory compliance related training• Use of JIT nuggets and resources• Informal learning events
Induction
InductionJoins company
Preparatory materialsFormal induction materials
Managing at Microsoft• Mobile induction programme for new
People Managers worldwide• A significant move beyond purely
event driven programme• Apps on Windows 10 devices• Videos, resource articles and quizzes• Push notifications for new content
updates
Win page providing monthlychallenges and an opportunityto win prizes
Watch page providing short Videos covering a range of People management skills
Read page providing news,Worksheets and other resources
Home page showing points, achievements and leaderboard
Users can add content to afavourites page for quick access
Gamification• Points for content consumption• Competitive leaderboards• Badges, medals and trophies• Badges for first user of App features• Medals for quiz success• Integration with Tango Card• Digital gift certificate rewards
Gamification• Gartner predicts that this year:• 70% of the top 2,000 global organisations will use gamification
as a primary mechanism for organisational change• This is a >100% increase from the 20% predicted in 2012
What you need to consider
Mobile learning checklist BYOD support with native Apps for iOS, Android and Windows User experience Offline content consumption Multiple asset types (e.g. Videos, eLearning, PDFs and custom HTML5 assets) Multiple content sources Dynamic content with push notifications Experience API (tracking with backwards compatibility with SCORM) A range of security options Scalability and speed of implementation Provides traditional online support
Q&A
