using managed service providers for temporary staff
TRANSCRIPT
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Hello!“Save thousands of pounds in
your temporary staffing requirements… Here’s how!”
A guide to managed service providers for the public sector
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…links you to the staff you need…
using one point of contact
A Managed Service Provider (MSP)
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A single Managed Service Provider (MSP) takes responsibility for your temporary staffing requirements…
…as opposed to you managing a selection of individual agencies yourself
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Agency 1
Agency 2
Agency 3
Agency 4
The MSP operates a tiered structure of agencies to deliver the service
The tiered structure can be developed throughout the life of the contract and changed to suit particular situations
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An extensive list ofSingle point of contact
Structured management information and reporting
Allowing access to a number of (tiered) agencies will ensure sufficient capacity and supply exists
Supporting organisations in addressing the requirements and operation of the Agency Worker Directive
A greater opportunity for ‘local’ and SME suppliers within the MSP supply chain
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…and more Streamlining of invoicing
Competitive and standardised fees
Accuracy and transparency of fees and cost savings
Performance-based tiering of agencies to encourage service quality
Robust compliance checks
Supporting wider initiatives such as demand management and workforce planning
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Robust compliance checks are carried out to ensure consistent compliance and reassurance around employment checks and safeguarding.
This is all completed before the temporary worker starts at your organisation
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Conquering challenges in specialised sectors…such as social care, information technology, and education
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Recruiting unqualified or
low quality staff
is like trying to
fit a square peg
into a round
hole
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Shortage of staff + Over inflated rates =
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SOLUTION
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Local authorities have saved £82 million in their temporary staffing
requirements with MSTAR
2011 - 2015• Launched April 2015• Three different service delivery
models available• New – Lot 3 - Supply Chain
Optimisation (Hybrid)• Increased number of suppliers to
choose from
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Creation of talent pools
Overcome challenges
Changing nature of labour market taken into consideration
Evolving needs of public sector market met
Extensive list of suppliers
Customer needs fully identified
Control of supply chain
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Neutral vendor
Hybrid
Master vendorThree
delivery models
available
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Managed Service Provider (MSP)
Agency1
Agency2
Agency3
Agency4
Neutral vendor
• MSP does not supply any Temporary Agency Workers itself
• Manages a supply chain of agencies to provide temporary agency workers to fulfil bookings
• MSP can use associated or subsidiary companies as a source of supply subject to these companies being treated and competing equally
• No advantage or disadvantage over any other agency in the supply chain
• Ensures the solution to each requirement is objectively determined from the marketplace at all times
• Gives all agencies the same chance to put forward candidates
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Managed Service Provider
Own pool
Agency1
Agency2
Agency3
Agency4
Master vendor
• Allows the MSP to use their own temporary workers to fill vacancies or generate a pool of staff,
• ‘First tier’ of agencies may include the customers own pool
• MSP is able to offer different delivery models
• Supplier has the responsibility for the management of relationships with all other agencies
• This enables the customer to benefit from an aggregated and simplified service whilst retaining the breadth of supply from multiple sources.
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Lot 1
Lot 2
HYBRID
The best of both…Customers can define a sourcing strategy using a combination of models depending on their resourcing objectives
Overcome fulfilment issues in areas such as Social Care
Specialist agencies to utilise their knowledge of the market to try and solve the issues faced by customers
Creation of this new ‘hybrid’ lot gives customers the ability to create their own solution
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Innovative solutions for
difficult fulfilment
issues
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Managed Service Provider
Specialist agency for social care
Preferred supplier
1
Preferred supplier
2
Preferred supplier
3
Difficult to fill
category
Category of worker
Tier 1
Tier 2
Social Care -
Qualified
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SERVICE LEVELS
Transactional
Strategic
Minimum level of service supplied by an MSP
• Choice of additional services which can be added to the transactional service specification
• Enables customer to choose and build up their service to their required level
• Can be removed or added with total transparency on the costs involved
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Suppliers
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Two simple ways to access the framework
Call-off
Further competition
Further competition template documentation available as and when required
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Save time and
moneyEU and UK
procurement regulation compliant
High level contract
management
Frameworks
Pre-agreed terms and conditions
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Next steps… • Download the User Guide (653F)
from www. espo.org
• ESPO’s MSTAR team will send you the latest pricing files including:
• strategic services pages• core specification• supplier overview pages
David Maylin Category Manager
t: 0116 294 4005
Kate Richardson Senior Procurement Officert: 0116 294 4075
w: espo.org e: [email protected]