using enterprise social networks to nurture employee engagement and advocacy
TRANSCRIPT
Enterprise Engagement
Some thoughts on why it mattersAugust16, 2016
Crispin MannersChairman The Employee Engagement Alliance
@ee_alliancewww.the-eea.com
www.the-eea.com
Proust once said:
“The real voyage of discovery consists not in seeking new
landscapes, but in having new eyes.”
Why it matters
Engagement pays off – for the business and the individual
ESN provide Generation C much of what they expect
ESN helps to address typical engagement weaknesses
ESN can support the needs of SCARF
ESN can unlock transformational innovation
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Engagement pays off
Company income tracked over the study period
19.2% rise
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A KPMG study showed
32.7% decline
Without engagement
With engagement
Engagement pays off
Sickness – the average days 2.69
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A KPMG study showed
6.19
Without engagement
With engagement
Engagement pays off
Retention - %age over standard 87% increase
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A KPMG study showed
0% increase
Without engagement
With engagement
Engagement pays off
Profit growth over standard 17% increase
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A KPMG study showed
0% increase
Without engagement
With engagement
Engagement pays off
Staff advocacy - % recommend company’s products or services
78%
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A KPMG study showed
13%
Without engagement
With engagement
Engagement pays off
Customer experience - % who understand how to meet needs
70%
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A KPMG study showed
17%
Without engagement
With engagement
Satisfying Generation C
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Typical Engagement Weaknesses
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Supporting the NEEDS of SCARFStatus
Self perception, self worth, self confidence, understanding of place in society or work, do I feel cared for? What is my story?
CertaintyWe are wired to predict, the brain craves certainty, if not we speculate and enter threat response
AutonomyDo I have control over my life, am I micromanaged, am I involved? Do I have a great manager?
RelationshipsAm I in the team or out of the team? Are you friend or foe?
Need to connect with others, survival as a group, team building, sociability.
FairnessWhat is fair? Fairness is deeply rooted within us
Transformational Innovation
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Company of the Year – the Employee Engagement Awards 2016
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WE AIM TO ELEVATE EMPLOYEE ENGAGEMENT TO ITS RIGHTFUL PLACE AS A
CATALYST FOR BUSINESS AND ORGANISATIONAL SUCCESS
JOIN THE ALLIANCE NOW
QUOTE IABC5O FOR A 50% DISCOUNT
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April 5 www.the-eea.com