using enterprise 2.0 in knowledge management
Post on 18-Sep-2014
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DESCRIPTION
A power point presentation to accompany the KMRM presentation for the 2009 KPM Symposium hosted at the University of Oklahoma Tulsa Campus, August 12 and 13, in conjunction with kipanet.orgTRANSCRIPT
Using Enterprise 2.0 inKnowledge Management
A PowerPoint to accompany our KPM Symposium presentation.
Web 2.0 ?
What is Free Checking 2.0 ?
Web 2.0 + KM =
Enterprise 2.0
Make it Real. Take it Home.
Theme of the 2009 KPM (Knowledge and Project Management) Symposium.
Is KM dead? KM 1.0 1991 – 2009
No longer practiced in the 21st Century.
Can you answer
What is KM ?
KM 1.0 = Imposed Technology
Incentives
Groupware
Taxonomies
Fileserver
Knowledge DatabaseERP System
Reference: http://www.besser20.de/english/
KM 1.0 doesn’t work, because it…
…defines knowledge as a transferable good, which can be centrally provided
…demands knowledge-sharing without providing context
…wants to manage knowledge
Reference: http://www.besser20.de/english/
Record. Store. Ignore.
1. Write your knowledge into a database.
2. Find an adequate level of detail.
3. Maybe somebody will use your knowledge some day. And… maybe not.
4. Don’t spend too much of your time on this.
Reference: http://www.besser20.de/english/
Real KM = People + Process + Technology
In KM 1.0 the human element was missing.
“I only know what I need to know when I need to know.”
“We always know more than we can tell. We always tell more than we can write.”
Reference: http://www.besser20.de/english/
“I like to help, but I have my every day job to do!”
The web enters business.
Enterprise 2.0
• Makes KM real. Everyday.• Helps organizations embrace KM.• Doesn’t just store knowledge.• Provides knowledge in context and
just in time.• Makes KM a side effect of daily work.
A modern-day tale.
The Challenge:
“We want a snapshot of our organization! Who does what, when and how?”
“Documenting what we do will help us capture our organization’s knowledge.
Then we can be collaborative and transparent.”
Wrong!
The Journey.
Recording information in server files and an ERP system, on Gantt and flow charts and emailing doesn’t work.“My department stilldoesn’t know what your department needs.”— Vice President of Solutions
“…but I don’t know what I need to know until I need it.” — Vice President of Engineering
Information is still in silos.
Information gatekeepers needed a new way to look at things and a real-time way to share information.
The Solution.
Team building training techniques led to an improved corporate culture and an organization ready to embrace Web 2.0 technology.
It’s not enough to buy the technology, you have to buy IN.
Enterprise 2.0!= the real KM
People
Organizational Culture
Process
How the organization gets things done
Technology
Tools the organization uses to get things done
A Tool is only a Tool.
Technology without people and context is like using a wrench as a hammer instead of as a wrench.
It may work, but it’s not the best tool for the job.
The Results.
• It’s no longer reading the best documents, but most of all finding the right contact person.
• With Web 2.0 we are able to build and maintain networks.
• For Enterprise 2.0 to be successful, it requires the successful implementation of the right cultural, organizational and technological conditions.
Reference: http://www.besser20.de/english/
Social Computing
E2.0 requires integration
Integration in Structure and Processes
Integration of the Human Element
and Organizational Culture
Integration of Tools and
Information Architecture
Reusable Knowledge + Collaboration =
New Knowledge
Innovation!
“A difficult economic environment argues for the need to innovate more, not to pull back.”
— Ken Chenault, CEO American Express
Reference: http://www.besser20.de/english/
Make it Real.
An Enterprise 2.0 tale.
E2.0 Information integration• Links information of various sources together
and makes them accessible.• Protects the system against information
overload through needs-based and personalized filtering of content.
Reference: http://www.besser20.de/english/
A project!“We used a wiki to collect and prioritize our project
requirements.”
WIKI
Reference: http://www.besser20.de/english/
“We used a blog to post status reports and meeting agendas and minutes.”
WIKIBLOG
Reference: http://www.besser20.de/english/
“We used a microblog to communicate with the team.”
WIKIBLOGMICROBLOG
Reference: http://www.besser20.de/english/
“We used forums to create and discuss content in the wiki.”
WIKIBLOGMICROBLOGFORUMS
Reference: http://www.besser20.de/english/
“We used RSS to remain up-to-date on project information and changes.”
WIKIBLOGMICROBLOGFORUMSRSS
Reference: http://www.besser20.de/english/
ROI.Saves time. More efficient.
Preserves knowledge in context.Transparency. Accountability.
Benefits of Social Computing• Spontaneous ideas, advice and comments are
available to everyone. Team members can give or receive information just in time.
• Share and quickly find excel, pdf, word, visio and other file formats in ONE place.
• Information is up-to-date and accessible to all team members when they need it wherever they are.
• Team members are able to access just the information they need.
Reference: http://www.besser20.de/english/
“While we’re working on our project, we leave footprintsin the system.
KM is an added effect of our daily work-life.”
Building a Knowledge Infrastructure•Links content•Links content with people•Links people•Links people in networks
•Eliminates hierarchy•The right people meet•New ideas are developed together
The right culture is a
GOAL, not a pre-condition
Reference: http://www.besser20.de/english/
Take it Home.
Start small. Think BIG.• Identify a business goal best solved with E2.0• Define workers and projects for the goal• Select the correct tools and integrate them• Announce guidelines and best practices• Identify obstacles• Identify desired cultural change
Thanks to inspiration and content fromhttp://www.besser20.de/english/
Used with permission.
KMRM.com