using coaching skills to improve the use of learning technologies
TRANSCRIPT
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Using Coaching Skills to support engagement in the use of Learning Technologies
Sally Betts HOLEX Learning Technology Support
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How do you feel about change?
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Workshop objectivesBy the end of this workshop you will have:• identified common challenges
• reflected on your current coaching and facilitation skills
• developed your understanding of different techniques that can be used within coaching to improve performance
• engaged in and reflected on a peer coaching activity to develop deeper listening and powerful questioning techniques
• considered the application of the coaching techniques within your job role
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Activity 1:The bigger picture In pairs discuss
What national policies or initiatives have significantly influenced approaches taken to teaching and learning in your organisation?
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Activity 2: The local picture
What are you doing here in Derby?
• What is Derby’s vision with Learning Technologies?• What difference will this make to teaching and learning? • What is already happening?• What organisational constraints are you be working within?• How are you using technologies within your role?
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Activity 3: Push-Pull
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© Learning and Skills Improvement Service (LSIS) 2009 7
Push–pull spectrum
Push Pull spectrum
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Differentiation
Poor attendance
Engaging Learning
Achievement levels
…………..
……………….
……………..
…………….
………………
Activity 4: Diamond 9What are common challenges?
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Activity 5: Professional Development
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Goal
• What do you want to achieve?
• What would achieving this lead to long term?
• When would you like to achieve this by?
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Reality
• What is the current position?
• What have you done so far?
• What stops you from moving on?
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Options
• What could you do?• What else?• What else?• ………………….and what else?
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Will
• What will you do?
• What will be the first step?
• By when?
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© Learning and Skills Improvement Service (LSIS) 2009 14
The GROW ModelJohn Whitmore (2003)
The Grow Model
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Motivational dialogue skills
SIX CORE SKILLS
Summarising for change
Effective questioning
Reflective listening
Eliciting change talk
Affirmation
Non verbal
communication
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Enhancing coaching conversations
Powerful questions
• Harness your curiosity • Be direct • Short is good!
Examples
• What do you really want? • Where do we go from here? • Is this a time for action?
• What action?
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Enhancing coaching conversations Deeper Listening
•Internal listening
- focus on self
•Focussed listening
- focus on the other person, empathic, absence of ‘mind chatter’
•Global listening
- 360°listening, intuitive, noticing everything that is around you
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Activity 6: Grow Together
Differentiation
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Action Research
Use GROW
Goal: improve differentiation
Identify all the Options
Use an Action Research mini-project
Take one option
Action with support, review
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Activity 7: Developing your Coaching Skills
Working in threes, take turns to adopt the role of coach, coachee and observer.
Focus on using the GROW model – powerful questions and reflective listening.
• As a coachee choose a card from the Diamond 9 activity or a topic which is relevant to your particular role;
• As a coach, build in the use of powerful questions and deeper listening to develop the session, probe the coachee and help them to move forward and come to some conclusions.
• As an observer, listen and make notes. When giving feedback (to the coach only), be descriptive, specific, non-judgemental and refer to things that could be changed or improved.
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Enhancing coaching conversations
Key coaching attributes
Key principles• Awareness and responsibility
Behaviours• Personal drivers• Beliefs• Feelings
Skills• Effective questioning• Active listening• Self reflection• Analysis• Empathy• Resourcefulness
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Helping people change
The Wheel of Change
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Workshop objectivesBy the end of this workshop you will have:
• identified common challenges
• reflected on your current coaching and facilitation skills
• developed your understanding of different techniques that can be used within coaching to improve performance
• engaged in and reflected on a peer coaching activity to develop deeper listening and powerful questioning techniques
• considered the application of the coaching techniques within your job role
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Activity 8: Effective coaching: where am I?• On a scale of 1 - 10, how confident do you feel in undertaking coaching conversations?
• Which skills and qualities do you need to develop further?
• What support could help you achieve this?
WHAT?A description of the event
Having an experience in teaching
Purposefully reflecting on
selected aspects of that experience
Actioningthe new learning from that experience
NOW WHAT?Proposed actions
following the event
Discovering what learning emerges
from the process of reflecting on practice
SO WHAT?An analysis of
the event
The “What Model”of Structured Reflection(Driscoll, 2000)
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Professional Dialogue
Professional Dialogue
A structured style of interaction used to facilitate and develop others’ capacity to plan and implement change or development
Key elements: Review & evaluate the current situation
Clarify purposes, intentions
Develop clear, effective strategies for moving forward (tasks, milestones, etc.)
Plan and firm up desired outcomes, along with appropriate outcome measures and interim success indicators
Regularly monitor and review progress towards desired outcomes
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Professional Dialogue - Skills
• Self awareness• Reflection• Questioning• Active listening• Summarising and feedback
Look through Handout “Structuring the Professional Dialogue”Spend 10 minutes as a table group exploring how the Professional Dialogue approach differs from the GROW modelFeedback to the whole group
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Purposes
Strategies
Outcomes
Review
Look at the handout “PD Framework”
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Activity
Work in Pairs
One of you choose a topic you would like to work on. This can be the same as the topic chosen for coaching.
Your colleague will now help you develop your plan by questioning, listening, guiding, Use the blank PSOR structure sheet to develop a plan