Coaching SkillsBuilding Essential Skills to Engage Individuals and Organizations

■ HUMAN RESOURCES / ORGANIZATIONAL DEVELOPMENT SERIES

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Coaching from industry leaders with real-world experience

Why Choose Queen’s IRC?Queen’s IRC focuses on developing and delivering human resources (HR), labour relations, (LR) and organizational development (OD) programs for

busy practitioners. Over 80 years of evidence-based and practitioner-focused training

In-person, virtual and custom programs available

Certificate-based programs in HR, LR and OD

Practical simulations and tools that apply to your work environment

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A talented and knowledgeable workforce provides an exceptional competitive advantage in today’s global economy. Coaching plays a vital role in developing that talent and in fostering a culture that empowers, motivates and retains your future leaders. Our Coaching Skills program provides the context for coaching’s growing importance in the workplace, highlighting the reasons for its rapidly growing popularity. It also offers hands-on learning opportunities to develop and practice coaching skills for a wide range of workplace scenarios. Participants will learn to use proven models to facilitate coaching conversations and enhance capacity at all levels.

Learning Outcomes

Learn how to:

■ Effectively use a proven coaching methodology: the GROW Model

■ Appropriately use coaching for problem solving, development and performance

■ Master coaching dynamics, psychological drivers, skills and tools, through various scenario-based exercises

■ Leverage coaching to build individual and organizational capability

Organizational Benefits

■ The easy to use, internationally acclaimed GROW Model

■ Essential coaching skills: listening, questioning, feedback

■ Psychological Drivers that impact coaching: threat and reward brain responses, trust, and motivation

■ Experiential practice opportunities for a wide range of perspectives and situations

■ Greater understanding of when and where to use coaching for individual and organizational success

2 Credits Date, Location and Fee For information on program dates, location and fees, visit: https://irc.queensu.ca/coaching-skills/ Program Delivery

In-person and virtual For information on in-person and virtual programs visit our FAQ page.

Registration

For information on registration, payment and discounts: call toll-free: 1-888-858-7838 e-mail: irc@queensu.ca or visit our FAQ page.

To register for a program visit our registration page

Who Should Attend

HR professionals, managers and influencers who want to improve their coaching skills and impact organizational growth.

Takeaway Tools

■ GROW coaching model

■ Skills Blueprint: Listening, Questioning and Feedback

■ Psychological Drivers Map

■ Coaching applications and implications

■ Reference materials for foundational coaching concepts

Program Details

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a) Coaching Fundamentals Through a review of concepts and the evolution of coaching in the workplace, you’ll gain a deeper understanding of the coaching process. You’ll learn about individual and organizational coaching goals, and how they impact growth and performance.

b) Coaching in Action In the workplace, coaching is used for finding a way forward: problem-solving, development, and performance. ■ Portability: applies to individuals, teams and groups

■ Orientation: works in every direction whether top down, bottom up and sideways

■ Providers: delivered through various resources including managers, peers, direct reports, talent professionals and external experts

■ Goal Setting: agenda can be driven by both coach or coachee

■ Formats: can be used in formal and informal settings

c) Coaching Mastery The coaching process is relatively easy to master, and basic proficiency can be achieved rapidly. Afterwards, it’s a matter of expanding on that foundation. You’ll learn how to develop strategies for growing your skills and raise the performance bar in your organization.

Coaching Skills gives participants the skills they need to nurture potential and engage individuals and organizations for improved performance and positive growth.

Tour of the Program

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Facilitators and Speakers

Françoise Morissette (Lead Facilitator) Françoise Morissette, M.Ed., P.C.C., has been a facilitator at Queen’s IRC since 1994, and was made a Fellow in 2006. She played a key role in developing and implementing Queen’s IRC’s Organizational Development curriculum and teaches on the Organizational Transformation and Coaching Skills programs. Françoise is a Certified Professional Coach, and she leverages coaching in her leadership practice, as well as training leaders and HR professionals on coaching skills. Françoise is a major contributor to the OD field, with an emphasis on leadership and systems transformation, helping individuals, organizations and communities enhance their leadership capacity for performance and sustainability. In 2016, she certified as a LEADS facilitator. LEADS is a distributed leadership capability framework, originally developed in the Canadian health care system, rapidly spreading to other sectors and countries. Her work takes her within Canada and internationally. With HR expert Amal Henein, CHRP, Françoise wrote Made in Canada Leadership, the product of a large research project on leadership excellence and development. The book also explores ways to refine and leverage our national leadership brand in the global world. She is a much in demand speaker in both official languages. In 2008, Françoise was made a Fellow of the Wallace McCain Institute at UNB, whose mission is to enhance the leadership capacity of New Brunswick’s most promising entrepreneurs. In 2009, she became affiliated with the Alberta School of Business’ Executive Education. Her focus is on leadership development for government and health care executives. She developed a major case study on the award-winning Alberta Housing First initiative and wrote an article for Queen’s IRC’s newsletter. In 2018, she penned two major pieces on the importance of national branding, and on the Canadian Brand. Her current focus is a series of articles on the Compassion Revolution, showcasing how organizations are changing their service delivery models when dealing with vulnerable populations. The first installment showcases the Peel Region’s innovative approach for people living with dementia. The second showcases Canada’s Pandemic Response and offers key learnings for building a sustainable future.

The roster of facilitators and speakers may change. We will do our best to keep you informed of program changes.

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Building Better Leaders

Building Better Leaders

Queen’s IRC Executive House 275 Ontario St., 3rd Floor Kingston, ON K7K 2X5

irc.queensu.ca