userinvolvement - image or added value
TRANSCRIPT
User involvement – image or added value? Jarle Strømmen9.11.2015
Side 2
About me
► Senior Manager in EY► Work mainly in the healthcare
sector with innovation, digitalization and project management.
► MSc in Economics and Business Administration NHH and Bachelor in Computer science
► Former advisor at Haukeland University Hospital with a main responsibility for innovation.
Jarle Strømmen Mobile: +47 92 62 12 70
Add me on LinkedIn: https://www.linkedin.com/in/jarlestrommen
EY Advisory
Norway315 employees
Sweden310 employees
Denmark150 employees Finland
65 employees
Island5 employees
Assurance3645 employees
Advisory845 employees
TAS355 employees
Tax775 employees
Side 3
What?
User involvement
Users have the right to get involved and the services has the duty to
involve the user. User involvement is a right by law and not something the organization can choose if they
want or not
User involvement levels
6
Levels in development processes
Source: http://www.euflegt.efi.int/participation7
Why?
Secure a focused development process and also prohibits
creation of unnecessary features or solutions
#1
To create extraordinary results you have to think out of the box
#2
User involvement at the right level is cost efficient
#3
How?
Choose a strategy
#1
What do u need to consider?
• Why involve the users?
• What kind of users?
• When and where?
• How?
• What result do you want?
14
Find the right level
#2
Use levels of involvement to plan the work
Source: http://ruralresilience.ca/wp-content/uploads/2013/07/CUExpoCommunityEngagement.pdf16
Choose the tools
#3
Examples of tools
Kilde: http://bangthetable.com/2012/02/23/citizen-participation-ladder/19
Trust the user
#4
Example
Prototype
Care benefit statistics for doctors
► NAV wanted to unlease the power of the users to maximize the value of the portal for GPs.
► Wanted to maximize:▬ User friendliness.▬ User value
► The goal is a solution that is easy to use, customized to the users work situations and give high value to the users.
Side 22
What we did
► Got to know the users:▬ Identified user groups and usage situations▬ Analyzed current use of the portal
► Prioritized: Uncertainty&most important -> to increase usage.► Chose the users to involve
▬ GPs▬ Employees of NAV ( Guidance counselors and doctors)
► Chose where▬ Oslo (city) and Meland (Small area)
► Chose methods▬ Eye tracking▬ Workshops with users▬ Involving the user organizations
Side 23
Feedback after prototypes
► "This is intuitive“
► "I am curious about what is behind the numbers“
► “A great idea to see decision support along with my development over time»
► “This covers a lot more of our needs“
► "So exciting to see more information about my patient list»
Side 24
User Involvement create better solutions, if used correctly, with the proper degree of involvement at the right time
More information on user involvement in healthcare
McMillan: Exploring the impact of user involvement on health and social care services for cancer in the UKhttp://eprints.lancs.ac.uk/32032/1/Macmillan_final_report_Jan_2009.pdf
Critical perspectives on user involvement http://www.amazon.co.uk/Critical-perspectives-involvement-Marian-Barnes/dp/1847427502
Engaging Patients in Healthcare http://www.amazon.co.uk/Engaging-Patients-Healthcare-Coulter/dp/0335242715/ref=pd_sim_14_2?ie=UTF8&refRID=1PJSS4X85G30T0FPW98N
User Involvement in Health Carehttp://www.amazon.co.uk/User-Involvement-Health-Trisha-Greenhalgh/dp/140519149X/ref=pd_sim_14_3?ie=UTF8&refRID=1PJSS4X85G30T0FPW98N
Methods for Involving Patients in Topic Generation for Patient-Centered Comparative Effectiveness Research – An International Perspective http://www.pcori.org/assets/Methods-for-Involving-Patients-in-Topic-Generation-for-Patient-Centered-Comparative-Effectiveness-Research-%E2%80%93-An-International-Perspective.pdf
26
Thank you for listening
Questions?