Download - Userinvolvement - image or added value
![Page 1: Userinvolvement - image or added value](https://reader036.vdocuments.us/reader036/viewer/2022062523/58ed6dac1a28ab8d558b472d/html5/thumbnails/1.jpg)
User involvement – image or added value? Jarle Strømmen9.11.2015
![Page 2: Userinvolvement - image or added value](https://reader036.vdocuments.us/reader036/viewer/2022062523/58ed6dac1a28ab8d558b472d/html5/thumbnails/2.jpg)
Side 2
About me
► Senior Manager in EY► Work mainly in the healthcare
sector with innovation, digitalization and project management.
► MSc in Economics and Business Administration NHH and Bachelor in Computer science
► Former advisor at Haukeland University Hospital with a main responsibility for innovation.
Jarle Strømmen Mobile: +47 92 62 12 70
Add me on LinkedIn: https://www.linkedin.com/in/jarlestrommen
![Page 3: Userinvolvement - image or added value](https://reader036.vdocuments.us/reader036/viewer/2022062523/58ed6dac1a28ab8d558b472d/html5/thumbnails/3.jpg)
EY Advisory
Norway315 employees
Sweden310 employees
Denmark150 employees Finland
65 employees
Island5 employees
Assurance3645 employees
Advisory845 employees
TAS355 employees
Tax775 employees
Side 3
![Page 4: Userinvolvement - image or added value](https://reader036.vdocuments.us/reader036/viewer/2022062523/58ed6dac1a28ab8d558b472d/html5/thumbnails/4.jpg)
What?
![Page 5: Userinvolvement - image or added value](https://reader036.vdocuments.us/reader036/viewer/2022062523/58ed6dac1a28ab8d558b472d/html5/thumbnails/5.jpg)
User involvement
Users have the right to get involved and the services has the duty to
involve the user. User involvement is a right by law and not something the organization can choose if they
want or not
![Page 6: Userinvolvement - image or added value](https://reader036.vdocuments.us/reader036/viewer/2022062523/58ed6dac1a28ab8d558b472d/html5/thumbnails/6.jpg)
User involvement levels
6
![Page 7: Userinvolvement - image or added value](https://reader036.vdocuments.us/reader036/viewer/2022062523/58ed6dac1a28ab8d558b472d/html5/thumbnails/7.jpg)
Levels in development processes
Source: http://www.euflegt.efi.int/participation7
![Page 8: Userinvolvement - image or added value](https://reader036.vdocuments.us/reader036/viewer/2022062523/58ed6dac1a28ab8d558b472d/html5/thumbnails/8.jpg)
Why?
![Page 9: Userinvolvement - image or added value](https://reader036.vdocuments.us/reader036/viewer/2022062523/58ed6dac1a28ab8d558b472d/html5/thumbnails/9.jpg)
Secure a focused development process and also prohibits
creation of unnecessary features or solutions
#1
![Page 10: Userinvolvement - image or added value](https://reader036.vdocuments.us/reader036/viewer/2022062523/58ed6dac1a28ab8d558b472d/html5/thumbnails/10.jpg)
To create extraordinary results you have to think out of the box
#2
![Page 11: Userinvolvement - image or added value](https://reader036.vdocuments.us/reader036/viewer/2022062523/58ed6dac1a28ab8d558b472d/html5/thumbnails/11.jpg)
User involvement at the right level is cost efficient
#3
![Page 12: Userinvolvement - image or added value](https://reader036.vdocuments.us/reader036/viewer/2022062523/58ed6dac1a28ab8d558b472d/html5/thumbnails/12.jpg)
How?
![Page 13: Userinvolvement - image or added value](https://reader036.vdocuments.us/reader036/viewer/2022062523/58ed6dac1a28ab8d558b472d/html5/thumbnails/13.jpg)
Choose a strategy
#1
![Page 14: Userinvolvement - image or added value](https://reader036.vdocuments.us/reader036/viewer/2022062523/58ed6dac1a28ab8d558b472d/html5/thumbnails/14.jpg)
What do u need to consider?
• Why involve the users?
• What kind of users?
• When and where?
• How?
• What result do you want?
14
![Page 15: Userinvolvement - image or added value](https://reader036.vdocuments.us/reader036/viewer/2022062523/58ed6dac1a28ab8d558b472d/html5/thumbnails/15.jpg)
Find the right level
#2
![Page 16: Userinvolvement - image or added value](https://reader036.vdocuments.us/reader036/viewer/2022062523/58ed6dac1a28ab8d558b472d/html5/thumbnails/16.jpg)
Use levels of involvement to plan the work
Source: http://ruralresilience.ca/wp-content/uploads/2013/07/CUExpoCommunityEngagement.pdf16
![Page 17: Userinvolvement - image or added value](https://reader036.vdocuments.us/reader036/viewer/2022062523/58ed6dac1a28ab8d558b472d/html5/thumbnails/17.jpg)
Choose the tools
#3
![Page 19: Userinvolvement - image or added value](https://reader036.vdocuments.us/reader036/viewer/2022062523/58ed6dac1a28ab8d558b472d/html5/thumbnails/19.jpg)
Examples of tools
Kilde: http://bangthetable.com/2012/02/23/citizen-participation-ladder/19
![Page 20: Userinvolvement - image or added value](https://reader036.vdocuments.us/reader036/viewer/2022062523/58ed6dac1a28ab8d558b472d/html5/thumbnails/20.jpg)
Trust the user
#4
![Page 21: Userinvolvement - image or added value](https://reader036.vdocuments.us/reader036/viewer/2022062523/58ed6dac1a28ab8d558b472d/html5/thumbnails/21.jpg)
Example
Prototype
![Page 22: Userinvolvement - image or added value](https://reader036.vdocuments.us/reader036/viewer/2022062523/58ed6dac1a28ab8d558b472d/html5/thumbnails/22.jpg)
Care benefit statistics for doctors
► NAV wanted to unlease the power of the users to maximize the value of the portal for GPs.
► Wanted to maximize:▬ User friendliness.▬ User value
► The goal is a solution that is easy to use, customized to the users work situations and give high value to the users.
Side 22
![Page 23: Userinvolvement - image or added value](https://reader036.vdocuments.us/reader036/viewer/2022062523/58ed6dac1a28ab8d558b472d/html5/thumbnails/23.jpg)
What we did
► Got to know the users:▬ Identified user groups and usage situations▬ Analyzed current use of the portal
► Prioritized: Uncertainty&most important -> to increase usage.► Chose the users to involve
▬ GPs▬ Employees of NAV ( Guidance counselors and doctors)
► Chose where▬ Oslo (city) and Meland (Small area)
► Chose methods▬ Eye tracking▬ Workshops with users▬ Involving the user organizations
Side 23
![Page 24: Userinvolvement - image or added value](https://reader036.vdocuments.us/reader036/viewer/2022062523/58ed6dac1a28ab8d558b472d/html5/thumbnails/24.jpg)
Feedback after prototypes
► "This is intuitive“
► "I am curious about what is behind the numbers“
► “A great idea to see decision support along with my development over time»
► “This covers a lot more of our needs“
► "So exciting to see more information about my patient list»
Side 24
![Page 25: Userinvolvement - image or added value](https://reader036.vdocuments.us/reader036/viewer/2022062523/58ed6dac1a28ab8d558b472d/html5/thumbnails/25.jpg)
User Involvement create better solutions, if used correctly, with the proper degree of involvement at the right time
![Page 26: Userinvolvement - image or added value](https://reader036.vdocuments.us/reader036/viewer/2022062523/58ed6dac1a28ab8d558b472d/html5/thumbnails/26.jpg)
More information on user involvement in healthcare
McMillan: Exploring the impact of user involvement on health and social care services for cancer in the UKhttp://eprints.lancs.ac.uk/32032/1/Macmillan_final_report_Jan_2009.pdf
Critical perspectives on user involvement http://www.amazon.co.uk/Critical-perspectives-involvement-Marian-Barnes/dp/1847427502
Engaging Patients in Healthcare http://www.amazon.co.uk/Engaging-Patients-Healthcare-Coulter/dp/0335242715/ref=pd_sim_14_2?ie=UTF8&refRID=1PJSS4X85G30T0FPW98N
User Involvement in Health Carehttp://www.amazon.co.uk/User-Involvement-Health-Trisha-Greenhalgh/dp/140519149X/ref=pd_sim_14_3?ie=UTF8&refRID=1PJSS4X85G30T0FPW98N
Methods for Involving Patients in Topic Generation for Patient-Centered Comparative Effectiveness Research – An International Perspective http://www.pcori.org/assets/Methods-for-Involving-Patients-in-Topic-Generation-for-Patient-Centered-Comparative-Effectiveness-Research-%E2%80%93-An-International-Perspective.pdf
26
![Page 27: Userinvolvement - image or added value](https://reader036.vdocuments.us/reader036/viewer/2022062523/58ed6dac1a28ab8d558b472d/html5/thumbnails/27.jpg)
Thank you for listening
Questions?