userexperience in web2
DESCRIPTION
It illustrate some general aspects of designing the user experience in web2 services.The document provides some general introduction about:-- User Experience-- web2 as a Social Read/Write Web-- some Case Studies for web2 and mash-ups-- UserExperience common patterns in web2TRANSCRIPT
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User Experience in web2.0 – dott. Daniele Galiffa – Milano, 2007.07.13 - 1
User Experience in web2.0 dott. Daniele Galiffa
Mediateca Santa Teresa
Milano, 2007.07.13
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● User Experience● Social Read/Write web ( srww )● Case studies ( User Experience e srww )● Mash-ups● Opportunità nel mondo srww● Archetipi negli elementi di User Experience dei servizi srww
Parleremo di...
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Premesse
Il seminario di oggi è l'espressione dell'uso collaborativo e partecipativo di strumenti e serivizi di rete ad alto valore aggiunto in termini di User Experience.
Blog ( www.idearium.org )Barcamp / wikiSkypeOpenOfficeSlideshareFlickr
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Citazione
"When technology delivers basics needs, users expereince dominates"
Don Norman
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5User Experience in web2.0 – dott. Daniele Galiffa – Milano, 2007.07.13 - 5
User Experience – Una definizione
Possiamo definire la User Experience (UX) come la disciplina che studia, progetta ed analizza l'insieme delle esperienze e soddisfazioni tratte da un utente durante l'uso di un prodotto o di un sistema
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User Experience - Il rapporto con le altre discipline
Information ArchitectureInteraction DesignEthnographyBrandingUsability
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User Experience – I domini coinvolti
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User Experience – Le faccette di Q
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User Experience – Gli elementi di Garrett
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User Experience – Il processo progettuele
Osservare,Ascoltare,Testare...e poi ricominciare di nuovo
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User Experience – Alcuni validi esempi
apple iPhone
Offrire migliori esperienze invece di moltissime funzioni
Analizzare le esperienze
Attenzione ai dettagli
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User Experience – Alcuni validi esempi
Nintendo Wii
Concentrarsi sull'esperienza e sul contenuto
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User Experience – Alcuni validi esempi
Nabaztag
Definizione di scenari di comunicazione non tradizionali
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User Experience – Alcuni validi esempi
Fiat 500
Gli utenti definiscono i valori del prodotto ('500 wants you')
Il brand come esperienza
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User Experience – Un esempio non (troppo) valido
Nike+ system
Il sistema pensato solo per un uso (la corsa)
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Social Read/Write Web
Web 2.0...ma siamo sicuri ?
Il web è nato per condividere ( documenti testuali ) e collaborare ( tra scienziati )
Il web ora consente di condividere moltissimi tipi di documenti tra moltissimi utenti
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Social Read/Write Web – Il ruolo dell'utente
Meglio parlare di Social Read/Write Web (srww),cioè il web in cui ciascun utente è:
editorefruitoredistributorecollaboratore
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Social Read/Write Web – Caratteristiche
● Il web come piattaforma● Il software è un servizio e non un prodotto● Intelligenza collettiva● Informazione distribuita● Gli utenti producono valore● Facilità di utilizzo● Customizzazione● Perpetual Beta● Focus sui concetti della LongTail
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Social Read/Write Web – Fenomi scatenanti
● Hypertexts● emails● Peer2Peer● OpenSource● RSS / RDF● OnLine forums / mailing list● OnDemandContents
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Social Read/Write Web – Case Studies
CASE STUDIES
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Social Read/Write Web – Case Studies
Flickr(http://www.flickr.com)
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Social Read/Write Web – Case Studies
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Social Read/Write Web – Case Studies
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Social Read/Write Web – Case Studies
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Social Read/Write Web – Case Studies
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Social Read/Write Web – Case Studies
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Social Read/Write Web – Case Studies
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Social Read/Write Web – Case Studies
Flickr
Condivisione di foto
Annotazioni e commenti sulle foto
Organizzazione delle foto per argomenti (tags), date, coordinate geografiche (geotagging)
Erogazione e produzione via API / RSS / widgets
Integrazione con servizi offline (stampa) ed altri devices (mobile phones)
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Social Read/Write Web – Case Studies
Delicious(http://www.delicious.com)
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Social Read/Write Web – Case Studies
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Social Read/Write Web – Case Studies
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Social Read/Write Web – Case Studies
Delicious
Condivisione di bookmarks
Annotazioni sui bookmarks
Organizzazione dei bookmark per argomenti (tags)
Erogazione e produzione dei contenuti via API / RSS / widget
Integrazione con browsers
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Social Read/Write Web – Case Studies
YouTube(http://www.youtube.com)
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Social Read/Write Web – Case Studies
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Social Read/Write Web – Case Studies
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Social Read/Write Web – Case Studies
YouTube
Condivisione di video
Commenti e rating sui video
Organizzazione dei video per argomenti (tags) e canali
Erogazione e produzione dei contenuti via API / RSS / widget
Integrazione con devices mobili e blogs
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Social Read/Write Web – Case Studies
Digg(http://www.digg.com)
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Social Read/Write Web – Case Studies
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Social Read/Write Web – Case Studies
Digg
Condivisione di storie
Annotazioni e commenti sulle storie
Organizzazione delle storie per argomenti (tags) e canali
Erogazione e produzione dei contenuti via API / RSS / widget
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Social Read/Write Web – Case Studies
WordPress(http://wordpress.org)
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Social Read/Write Web – Case Studies
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Social Read/Write Web – Case Studies
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Social Read/Write Web – Case Studies
Wordpress
Piattaforma opensource per blogging
Ampia possibilità customizzazione
Integrazione con altri servizi (technorati, delicious, flickr, google adsense, etc...)
Sharing dei contenuti e della tecnologia
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Social Read/Write Web – Case Studies
UStream(http://www.ustream.tv)
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Social Read/Write Web – Case Studies
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Social Read/Write Web – Case Studies
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Social Read/Write Web – Case Studies
Ustream.tv
Piattaforma per streaming audio/video (live ed onDemand)
Aggregazione dei contenuti per argomenti (tags) o canali
Integrazione con altri servizi (blogs, etc...)
Annotazioni e commenti sui contenuti
Erogazione dei contenuti via RSS
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Social Read/Write Web – Case Studies
Wikipedia(http://www.wikipedia.org)
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Social Read/Write Web – Case Studies
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Social Read/Write Web – Case Studies
Wikipedia
Piattaforma per la produzione e fruizione gratuita di hypertesti via web
Organizzazione dei contenuti per tassonomie
Processo di revisione dei contenuti Peer2Peer
Annotazioni e commenti sui contenuti e sugli interventi di modifica
Erogazione dei contenuti via RSS
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Social Read/Write Web – Case Studies
Google(http://www.google.com)
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Social Read/Write Web – Case Studies
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Social Read/Write Web – Case Studies
Google adWords + Google adSense
Piattaforma per pubblicità online, interamente basata su UGCs.
Eroga pubblicità contestualmente e coerente al contenuto che fruito dall'utente o legato alle parole cercate
Format della comunicazione: testo + link
Modello di business con revenue sharing tra gli stakeholders
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Social Read/Write Web – Case Studies
Zopa(http:www.zopa.com)
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Social Read/Write Web – Case Studies
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Social Read/Write Web – Case Studies
Zopa
Piattaforma partecipativa per crediti/prestiti in denaro
Condivisione del rischio
Stile della comunicazione: tono semplice e diretto
Modello di business con revenue sharing tra gli stakeholders
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Social Read/Write Web – Case Studies
Barcamp(http://barcamp.org)
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Social Read/Write Web – Case Studies
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Social Read/Write Web – Case Studies
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Social Read/Write Web – Case Studies
Barcamp
Piattaforma collaborativa per organizzare incontri tematici
Utilizzo di wiki
Contenuto generato spontaneamente ed esclusivamente dagli utenti
Forte correlazione tra online ed offline
Comunicazione: naming forte (molti eventi hanno nel nome il suffisso “camp”. Esempio: ZenaCamp)
Erogazione dei contenuti via RSS
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Social Read/Write Web – Case Studies
LinkedIn(http://www.linkedin.com)
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Social Read/Write Web – Case Studies
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Social Read/Write Web – Case Studies
Social network che mette in relazione colleghi e professionisti
Utenze freemium
Autorevolezza / Digital Identity
Integrazione con i servizi di pubblicità di google ad sense
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Social Read/Write Web – Case Studies
Many Eyes(http://services.alphaworks.ibm.com/manyeyes/)
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Social Read/Write Web – Case Studies
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Social Read/Write Web – Case Studies
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Social Read/Write Web – Case Studies
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Social Read/Write Web – Case Studies
Many eyes
Condivisione di tabelle di dati e di strumenti di visualizzazione
Commenti e annotazioni sui contenuti e sulle visualizzazioni dei contenuti
Comunicazione: forte interattività tra il contenuto e gli utenti
Richiede forte partecipazione e senso critico
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Social Read/Write Web – Case Studies
Programmable web(http://www.programmableweb.com/)
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Social Read/Write Web – Case Studies
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Social Read/Write Web – Case Studies
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Social Read/Write Web – Case Studies
Programmable web
Aggregatore di informazioni sui servizi srww
Elenchi, classifiche, tassonomie, tests su servizi e piattaforme collaborative
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Social Read/Write Web – Case Studies
Ning(http://www.ning.com )
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Social Read/Write Web – Case Studies
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Social Read/Write Web – Case Studies
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Social Read/Write Web – Case Studies
Ning
Piattaforme per la creazione del proprio social network
Integrazione con altri servizi (flickr, you tube, etc... )
Forte customizzazione
Utenze freemium
Completamente basato su UGCs
Forte attenzione alle nicchie
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Social Read/Write Web – Fenomi derivati
● Folksonomy● Forma separata dal contenuto (Mash-ups / APIs)● LiveCasting / Podcasting / VideoCasting● Contenuti accessibili e frammentati
(cross-media e cross-platform)● Forte relazione tra online/offline● OnLine collaboration/sharing● Rating / Autority● Digital Identity
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Social Read/Write Web – Mash-ups
MASH-UP
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Social Read/Write Web – Mash-ups
I Mash-up sono dei servizi digitali ottenuti dall'integrazione di contenuti e strumenti forniti gratuitamente da terze parti.
I Mash-up sono una delle tipiche espressioni di sintesi di cosa è il Social Read/Write web
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Social Read/Write Web – Mash-ups
ALCUNI ESEMPI
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Social Read/Write Web – Mash-ups
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Social Read/Write Web – Mash-ups
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Social Read/Write Web – Mash-ups
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Social Read/Write Web – Mash-ups
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Social Read/Write Web – Mash-ups
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Social Read/Write Web – Mash-ups
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Social Read/Write Web – Mash-ups
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Social Read/Write Web – Mash-ups
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Social Read/Write Web – Mash-ups
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Social Read/Write Web – Mash-ups
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Social Read/Write Web – Mash-ups
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Social Read/Write Web – Mash-ups
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Social Read/Write Web – Mash-ups
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Opportunità nel Social Read/Write Web
● Progettazione dei servizi srww centrati sull'utente
● Attenzione alle nicchie(ai loro linguaggi, stili e contenuti)
● Definizione di nuove forme di comunicazione
● Utilizzo di strumenti complessi ma non complicati
● Il brand veicolato come somma di esperienze
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User Experience – Archetipi
● TagCloud
● Branding: Naming
● Findability: Star / Favourites / “Your”
● Information Architecture: Explicit labeling
● Tono della comunicazione: diretta e semplice
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Conclusioni
Internet è sempre più lo strumento per creare e rafforzare relazioni tra le persone
La qualità dell'esperienza degli utenti nell'utilizzo dei nuovi servizi srww è un fattore determinante nel decretare il successo di un servizio web
Gli utenti cercano di trovare l'ambiente (e i mercati) in cui le conversazioni e le relazioni con altri utenti vengono valorizzate
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Risorse e fonti
The Design of Everyday ThingsDonald A. Norman
The Elements of User Experience: User-Centered Design for the WebJesse James Garrett
Experience Design 1Nathan Shedroff
The Long Tail: Why the Future of Business Is Selling Less of MoreChris Anderson
Designing InteractionsBill Moggridge (Author)
paperandpencil.info/home/2003/06/index.html
nathan.com/
semanticstudios.com/publications/semantics/000029.php
qltd.com/
jjg.net/elements/
pimpampum.net/rt/
adobe.com
flickr.com
delicious.org
barcamp.org
wikipedia.orgwordpress.com
mentegrafica.it
uxnet.com
idearium.org
linkedin.com
zooppa.com
zopa.com
ning.com
programmableweb.com
ustream.tv
digg.com
youtube.comhttp://www.ubilabs.net/tourdefrance/
http://www.theairdb.com/sub/Airlines.html
http://googlemapsmania.blogspot.com/
http://www.biblemap.org/
http://www.placeopedia.com/
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Grazie
www.mentegrafica.it/ux
Grazie