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Partner Center

User Guide

Issue 42

Date 2020-03-18

HUAWEI TECHNOLOGIES CO., LTD.

Copyright © Huawei Technologies Co., Ltd. 2020. All rights reserved.

No part of this document may be reproduced or transmitted in any form or by any means without priorwritten consent of Huawei Technologies Co., Ltd. Trademarks and Permissions

and other Huawei trademarks are trademarks of Huawei Technologies Co., Ltd.All other trademarks and trade names mentioned in this document are the property of their respectiveholders. NoticeThe purchased products, services and features are stipulated by the contract made between Huawei andthe customer. All or part of the products, services and features described in this document may not bewithin the purchase scope or the usage scope. Unless otherwise specified in the contract, all statements,information, and recommendations in this document are provided "AS IS" without warranties, guaranteesor representations of any kind, either express or implied.

The information in this document is subject to change without notice. Every effort has been made in thepreparation of this document to ensure accuracy of the contents, but all statements, information, andrecommendations in this document do not constitute a warranty of any kind, express or implied.

Issue 42 (2020-03-18) Copyright © Huawei Technologies Co., Ltd. i

Contents

1 Overview....................................................................................................................................1

2 HCPN Overview and Common Operations........................................................................2

3 Joining HCPN............................................................................................................................ 43.1 Registering a HUAWEI CLOUD Account..........................................................................................................................43.2 Applying to Become a Consulting Partner..................................................................................................................... 43.3 Applying to Become a Technology Partner.................................................................................................................... 93.4 Requesting to Upgrade a Consulting Partner............................................................................................................. 123.5 Requesting to Upgrade a Technology Partner............................................................................................................ 13

4 Joining the Partner Program.............................................................................................. 154.1 Logging In to the Partner Center.................................................................................................................................... 154.2 Applying for Joining the Partner Program................................................................................................................... 164.2.1 Applying to Join the HCPN Solution Partner Program......................................................................................... 164.2.2 Applying for Joining the Service Partner Program................................................................................................. 174.2.3 Applying for Joining the SaaS Partner Program..................................................................................................... 194.2.4 Applying for Joining the AI Partner Program...........................................................................................................194.2.5 Applying for Joining the HMS Ecosystem Support Program.............................................................................. 214.3 Querying Requested Partner Programs.........................................................................................................................224.4 Querying Enrolled Partner Programs............................................................................................................................. 234.5 Querying an Agreement..................................................................................................................................................... 23

5 Partner Account Management...........................................................................................255.1 Changing Your Password.................................................................................................................................................... 255.2 Managing Basic Information.............................................................................................................................................265.3 Managing Organization Information............................................................................................................................. 285.3.1 Organization Members, Roles, and Permissions.....................................................................................................285.3.2 Adding a Role..................................................................................................................................................................... 295.3.3 Adding a Member............................................................................................................................................................. 305.3.4 Organization Member and Role Configuration Example.................................................................................... 335.3.5 An Organization Member Logging In to the Partner Center............................................................................. 345.3.6 An Organization Member Modifying Personal Information.............................................................................. 365.3.7 Managing Customer Contacts...................................................................................................................................... 375.4 Business Information Certification.................................................................................................................................. 38

Partner CenterUser Guide Contents

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6 Partner Training and Certification Guide........................................................................ 436.1 Overview.................................................................................................................................................................................. 436.1.1 Overall Architecture of Training and Certification................................................................................................. 436.1.2 Helpful Links....................................................................................................................................................................... 436.2 Role-Based Partner Learning and Professional Accreditation............................................................................... 446.2.1 Target Audience................................................................................................................................................................. 446.2.2 Learning Paths.................................................................................................................................................................... 446.2.3 Online Learning and Exam.............................................................................................................................................456.2.4 Take the Exam.................................................................................................................................................................... 456.3 Career Certification.............................................................................................................................................................. 466.3.1 Certification System.......................................................................................................................................................... 466.3.2 Certification Paths............................................................................................................................................................. 466.3.3 Online Learning................................................................................................................................................................. 476.3.4 Schedule and Take the Exam........................................................................................................................................ 476.3.4.1 Register An Account(Skip this step if you have an account)..........................................................................476.3.4.2 Schedule An Exam......................................................................................................................................................... 476.3.4.3 Take The Exam................................................................................................................................................................ 516.3.4.4 Get The Certificate.........................................................................................................................................................516.3.5 Validity Period of Certification...................................................................................................................................... 51

7 Business Models Between Partners and Customers..................................................... 537.1 Overview.................................................................................................................................................................................. 537.2 Referral Model....................................................................................................................................................................... 537.3 Reseller Model....................................................................................................................................................................... 55

8 Solution Partner Operations...............................................................................................578.1 Customer Business................................................................................................................................................................578.1.1 Customer Management.................................................................................................................................................. 578.1.1.1 Querying Customers..................................................................................................................................................... 578.1.1.2 Setting Monthly Budgets for Customers................................................................................................................598.1.1.3 Freezing a Customer Account.................................................................................................................................... 608.1.1.4 Setting Discounts for Customers.............................................................................................................................. 618.1.1.5 Viewing a Customer's Resources.............................................................................................................................. 638.1.1.6 Placing Orders for on Customers' Behalf...............................................................................................................658.1.1.7 Performing Resource O&M for Customers............................................................................................................ 668.1.1.8 Assigning an Account Manager for a Customer................................................................................................. 678.1.2 Customer Development.................................................................................................................................................. 688.1.2.1 Pre-registering Customers...........................................................................................................................................688.1.2.2 Inviting Pre-Registered Customers by Emails.......................................................................................................708.1.2.3 Inviting Pre-Registered Customers by Hyperlinks or QR Codes.....................................................................728.1.2.4 Managing Invited Customers..................................................................................................................................... 748.1.3 Customer Expenditures....................................................................................................................................................778.1.3.1 Viewing Expenditure Summary................................................................................................................................. 778.1.3.2 Viewing Expenditure Details...................................................................................................................................... 79


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8.1.4 Assigning Customers to an Account Manager........................................................................................................ 808.1.5 Coupon Management...................................................................................................................................................... 828.1.5.1 Viewing the Cash Coupon Quota............................................................................................................................. 828.1.5.2 Issuing Cash Coupons to Customers....................................................................................................................... 828.1.5.3 Withdrawing Cash Coupons....................................................................................................................................... 858.1.5.4 Viewing Operation Logs.............................................................................................................................................. 868.1.6 Customer Order Management......................................................................................................................................878.1.6.1 Viewing a Customer's Orders.....................................................................................................................................878.1.6.2 Adjusting the Price of a Customer's Order............................................................................................................888.2 Financial Information.......................................................................................................................................................... 908.2.1 Accounts............................................................................................................................................................................... 908.2.2 Repayment........................................................................................................................................................................... 918.2.3 Bill Management............................................................................................................................................................... 938.2.3.1 Partner Bill Description................................................................................................................................................ 938.2.3.2 Viewing Partner Bills..................................................................................................................................................... 978.2.4 Viewing Account Statements........................................................................................................................................ 998.2.5 Incentive Earning Management.................................................................................................................................1008.2.5.1 Description of Incentive Earnings Distribution Statuses................................................................................ 1008.2.5.2 Confirming Incentive Earnings................................................................................................................................ 1028.2.5.3 Applying to Issue Incentive Earnings.................................................................................................................... 1048.2.5.4 Creating Invoices for Incentive Earnings............................................................................................................. 1078.2.6 Invoice Management..................................................................................................................................................... 1098.3 Operation Statistics............................................................................................................................................................1128.3.1 Viewing Customer Statistics........................................................................................................................................ 1128.3.2 Viewing Expenditure Statistics....................................................................................................................................114

9 Operations of Sub-customers of Solution Partners....................................................1179.1 Requesting Association with a Partner....................................................................................................................... 1179.2 Disassociating from a Partner........................................................................................................................................1199.3 Topping Up a HUAWEI CLOUD Account.................................................................................................................... 1209.4 Using Cash Coupons Issued by the Partner...............................................................................................................1219.4.1 Viewing Cash Coupons.................................................................................................................................................. 1219.4.2 Using Cash Coupons...................................................................................................................................................... 1229.5 Using Discounts Granted by the Partner....................................................................................................................1229.5.1 Viewing Discounts...........................................................................................................................................................1229.5.2 Using Discounts............................................................................................................................................................... 1239.6 Buying HUAWEI CLOUD Products................................................................................................................................ 123

10 Help and Feedback........................................................................................................... 126

11 Viewing the Document Library..................................................................................... 128

12 Appendix............................................................................................................................. 12912.1 HCPN Agreement............................................................................................................................................................. 12912.1.1 HCPN Certification Agreement................................................................................................................................ 129


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12.1.2 Huawei Cloud Solution Partner Cooperation Agreement...............................................................................13412.2 HCPN Badge Usage Guide............................................................................................................................................ 14112.3 Critical Operations........................................................................................................................................................... 144

13 Change History.................................................................................................................. 145


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1 Overview

The User Guide provides you with operation guides for different roles.

● HCPN Overview and Common Operations● Joining HCPN● Joining the Partner Program● Partner Account Management● Partner Training and Certification Guide● Solution Partner Operations● Operations of Sub-customers of Solution Partners● Help and Feedback● Viewing the Document Library

Partner CenterUser Guide 1 Overview

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2 HCPN Overview and CommonOperations

Partner Types

HUAWEI CLOUD partners are classified into consulting partners and technologypartners. A partner can select an appropriate type as required.

● Consulting partners

HCPN consulting partners are firms offering professional services to helpcustomers of all sizes to design, develop, migrate, or build new applications,or perform daily customer service operations on HUAWEI CLOUD. Consultingpartners include system integrators (SIs), strategic consultancies, agencies,managed service providers (MSPs), value-added resellers (VARs), and telecomoperators. For details about how to register as a consulting partner, seeHUAWEI CLOUD Consulting Partner Application Guide.

Currently, a consulting partner can choose to join solution, service, AI, andcarrier partner programs.

A partner can only request their partner to apply to join the carrier partner programon their behalf.

● Technology partners

HCPN technology partners are commercial software and/or Internet servicecompanies providing software solutions hosted on, or integrated with,HUAWEI CLOUD. Technology partners include independent software vendors(ISVs) as well as SaaS, PaaS, development tool, management, and securityproduct suppliers. For details about how to register as a technology partner,see HUAWEI CLOUD Technology Partner Application Guide.

Currently, a technology partner can choose to join software, and AI partnerprograms.

Precautions

A HUAWEI CLOUD account can be only either a consulting partner or atechnology partner.

Partner CenterUser Guide 2 HCPN Overview and Common Operations


https://support-intl.huaweicloud.com/en-us/usermanual-bpconsole/resource/HUAWEI_CLOUD_Consulting_Partner_Application_Guide.pdf

https://support-intl.huaweicloud.com/en-us/usermanual-bpconsole/resource/HUAWEI_CLOUD_Technology_Partner_Application_Guide.pdf

● If you are already a consulting partner and now also want to become atechnology partner, you need to register a new HUAWEI CLOUD account forthe technology partner.

● If you are already a technology partner and now also want to become aconsulting partner, you need to register a new HUAWEI CLOUD account forthe consulting partner.

A frozen HUAWEI CLOUD account cannot apply to join a consulting partnerprogram or technology partner program. HUAWEI CLOUD accounts are frozenwhen:

● Deregistered: After a customer applies for deregistration, the account will befrozen first. After a specified period, the account will be deleted.

● In arrears: If the resources enter the retention period and the account is notrenewed, the account will be frozen.

● Legally required by the laws and regulations● Fraudulently used (when using HUAWEI CLOUD services)

A HUAWEI CLOUD account that has been added to any partner program cannotbe deregistered.

Common Operations1. Applying to Become a Consulting Partner2. Applying to Become a Technology Partner3. Applying for Joining the Partner Program4. Pre-registering Customers5. Inviting Pre-Registered Customers by Emails6. Inviting a Pre-Registered Customer by Hyperlink or QR Code7. Setting Monthly Budgets for Customers8. Setting Discounts for Customers9. Issuing Cash Coupons to Customers10. Repayment11. Invoice Management

Partner CenterUser Guide 2 HCPN Overview and Common Operations


https://support-intl.huaweicloud.com/en-us/usermanual-bpconsole/tl_010100.html


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3 Joining HCPN

3.1 Registering a HUAWEI CLOUD AccountBefore applying for joining HCPN, you need to register a HUAWEI CLOUD account.

Procedure

Step 1 Log in to the HUAWEI CLOUD homepage, and click Register in the upper rightcorner.

Step 2 Set the country/region, account name, email address, verification code, andpassword, select I have read and agree to the Privacy Statement and HUAWEICLOUD Customer Agreement, and click Register.

● After you register a HUAWEI CLOUD account, if you want to apply to become aconsulting partner, do not bind a credit card to the account or use the account toconsume any resources in case that the partner qualification certification fails. If youhave bound a credit card or purchased resources, register a new account to submit theapplication.

● If you want to apply to become a technology partner and subscribe with and provisioncloud services, you need to bind the mobile number, add account information, and bindthe credit card.

● A HUAWEI CLOUD account can be only either a consulting partner or a technologypartner.

----End

3.2 Applying to Become a Consulting PartnerHUAWEI CLOUD enterprise customers can perform the following steps to apply tobecome consulting partners.

Important NotesEnterprise customers cannot apply to become a consulting partner if theirHUAWEI CLOUD accounts are in one of the following situations:

Partner CenterUser Guide 3 Joining HCPN


https://www.huaweicloud.com/intl/en-us/

https://reg.huaweicloud.com/registerui/intl/register.html?locale=en-us#/register

● The account has bound to a credit card.

● The account has consumption records.

● Resources are provisioned for the account.

● The account is in arrears.

● The account has been associated to another partner as a sub-customer.

● The account has been or is being used to apply to become a technologypartner.

● The account is an enterprise primary account or enterprise sub-account.

● The account has a credit account.

● The account is being used for or has passed real-name authentication.

● The account cannot purchase or provision cloud services or resources duringthe application of becoming a consulting partner or after the application issuccessful.

● If the account has already obtained pay-per-use resources, you need to go tothe console and release the resources or register a new account beforesubmitting your application.

Prerequisites

You have met the requirements for becoming a consulting partner. For details, seeTable 3-1.

You can choose whether to upload proof materials as needed. Uploading the proofmaterials facilitates a quicker approval of the application.

Table 3-1 Revenue and input requirements

Requirement Description

Annual HUAWEICLOUD Revenue(USD)

You need to promise the minimum annual revenue onHUAWEI CLOUD within one year (at least $12,000 forthe standard tier, $120,000 for the advanced tier,$360,000 for the premier tier, and $1,200,000 for thestrategic tier). You can upload proof materials such asreceipts.

Customer SuccessCases on HUAWEICLOUD

You need to promise the number of successful customercases on HUAWEI CLOUD within one year (at least twofor the standard tier, five for the advanced tier, 10 for thepremier tier, and 20 for the strategic tier).

HUAWEI CLOUDBusinessProfessional Test

You need to promise the number of people who passHUAWEI CLOUD Business Professional on HUAWEICLOUD within one year (at least one person for thestandard tier, two for the advanced tier, five for thepremier tier, and 10 for the strategic tier).



https://console-intl.huaweicloud.com/console


HUAWEI CLOUDTechnicalProfessional Test

You need to promise the number of people who passHUAWEI CLOUD Technical Professional on HUAWEICLOUD within one year (at least one person for thestandard tier, two for the advanced tier, five for thepremier tier, and 10 for the strategic tier).

HUAWEI CLOUDTCO and CloudEconomics Test

When applying to become an advanced, premier, orstrategic consulting partner, you need to promise thenumber of people who pass HUAWEI CLOUD TCO andCloud Economics within one year (at least one person forthe advanced tier, two for the premier tier, and five forthe strategic tier).

HCIA-Cloud Service You need to promise the number of HCIA-Cloud ServiceCertificates obtained on HUAWEI CLOUD within one year(at least one for the standard tier, two for the advancedtier, five for the premier tier, and 10 for the strategictier). You can upload scanned copies of the certificates asthe proof.

HCIP-Cloud ServiceSolutions Architect

When applying to become an advanced, premier, orstrategic consulting partner, you need to promise thenumber of HCIP-Cloud Service Solutions ArchitectCertificates obtained on HUAWEI CLOUD within one year(at least one for the advanced tier, two for the premiertier, and five for the strategic tier). You can uploadscanned copies of the certificates as the proof.

HUAWEI CLOUDService PartnerProgram

When applying to become an advanced or strategicconsulting partner, you need to join the service partnerprogram.

Dedicated PartnerAlliance Managerfor HUAWEI CLOUD

When applying to become a premier or strategicconsulting partner, you need to provide the number ofpartner alliance managers responsible for HUAWEICLOUD services (at least one for the premier tier andtwo for the strategic tier).

Dedicated ProjectManager forHUAWEI CLOUD

When applying to become a premier or strategicconsulting partner, you need to provide the number ofproject managers responsible for HUAWEI CLOUDservices (at least one for the premier tier and two for thestrategic tier).

ProcedureStep 1 Go to the homepage of the HUAWEI CLOUD official website.

Step 2 Click Log In to open the login page.



https://intl.huaweicloud.com/

Step 3 On the login page, enter your username and password, and click Log In.

Step 4 On the menu bar, choose Partners > Become a Consulting Partner.

Step 5 Click View the HCPN Consulting Journey to switch to the HCPN ConsultingJourney page. Then, click Become a Consulting Partner.

Step 6 On the Fill in Business Information pane, specify Basic Information, Address,and Detail, add a contact, and select I have read and agree to HCPNCertification Agreement. Click Next.



If you have already contacted a HUAWEI CLOUD channel manager from the headquarter,select Yes, I am working with a channel manager from the Huawei headquarters. forWorking with HUAWEI channel manager in the Details pane. Otherwise, select No, I didnot contact any channel manager from Huawei. or Yes, I have contacted a channelmanager from the Huawei local representative office. based on the actual condition. Ifyou select an incorrect option, the application may be rejected.

Step 7 Select a partner tier, enter the required information, and click Next.

Step 8 Select I have read and agree to HUAWEI Cloud Solution Partner CooperationAgreement. The system also selects I would like to join the HCPN SolutionPartner Program.

You can also deselect I would like to join the HCPN Solution Partner Program to join asa solution partner later by following the instructions in Applying to Join the HCPNSolution Partner Program.

Step 9 Click Submit for approval.



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When applying to become a consulting partner, you cannot change the user type throughreal-name authentication.

----End

3.3 Applying to Become a Technology PartnerHUAWEI CLOUD enterprise customers can perform the following steps to apply tobecome technology partners.

Important NotesWhen an enterprise applies to become a Technology Partner, if the signing entityis different from that of HUAWEI CLOUD, the enterprise needs to contact thechannel manager to change the signing entity.

PrerequisitesYou have met the requirements for becoming a technology partner. For details, seeTable 3-2.


Table 3-2 Revenue and input requirements


Annual HUAWEICLOUD Revenue(USD)

You must promise the sum of the direct and indirectannual revenue on HUAWEI CLOUD within one year (atleast $12,000 for the standard tier, $120,000 for theadvanced tier, and $360,000 for the premier tier). Youcan upload proof materials such as receipts.NOTE

Indirect revenue refers to the consumption of HUAWEI CLOUDresources by technology partners. Proof of the indirect revenuecan be provided offline.

Products in GeneralAvailability onHUAWEI CLOUD

You must launch its products on HUAWEI CLOUD.

Customer SuccessCases on HUAWEICLOUD

You need to promise the number of successful customercases on HUAWEI CLOUD within one year (at least twofor the standard tier, three for the advanced tier, and fivefor the premier tier).




HCIA-Cloud Service When applying to become an advanced or premiertechnology partner, you must promise the number ofHCIA-Cloud Service Certificates obtained on HUAWEICLOUD within one year (at least one for the advancedtier and two for the premier tier). You can uploadscanned copies of the certificates as the proof.

Validated SupportStatement forHUAWEI CLOUD onPartner's Website

When applying to become an advanced or premiertechnology partner, you must issue a declaration ofsupporting HUAWEI CLOUD on the partner website. Youcan upload the screenshot of the declaration as theproof.

Dedicated PartnerAlliance Managerfor HUAWEI CLOUD

When applying to become an advanced or premiertechnology partner, you must provide the number ofpartner managers responsible for HUAWEI CLOUDservices (at least one for the advanced tier and one forthe premier tier).

HUAWEI CLOUDOpenLab TechnicalValidation

When applying to become a premier technology partner,you must perform technology verification in the HUAWEICLOUD online lab.

Procedure

Step 1 Go to the homepage of the HUAWEI CLOUD official website.


Step 3 On the login page, enter your username and password, and click Log In.

Step 4 Choose Partners > Become a Technology Partner.

Step 5 Click View the HCPN Technology Journey to switch to the HCPN TechnologyJourney page. Then, click Become a Technology Partner.




Step 6 On the Fill in Business Information pane, specify Basic Information, Address,and Detail, add a contact, and select I have read and agree to HCPNCertification Agreement. Click Next.

If you have already contacted a HUAWEI CLOUD channel manager from the headquarter,select Yes, I am working with a channel manager from the Huawei headquarters. forWorking with HUAWEI channel manager in the Details pane. Otherwise, select No, I didnot contact any channel manager from Huawei. or Yes, I have contacted a channelmanager from the Huawei local representative office. based on the actual condition. Ifyou select an incorrect option, the application may be rejected.

Step 7 Select a partner tier, enter the required information, and click Next.

Step 8 Click Submit for approval.



When applying to become a technology partner, you cannot change the user type throughreal-name authentication.

----End

3.4 Requesting to Upgrade a Consulting PartnerConsulting partners are classified into four tiers: standard, advanced, premier, andstrategic. Different requirements are set for each partner tier. Partners can requestto upgrade to a higher tier when they meet the requirements.

● Consulting partners can request to upgrade to the advanced or a higher tier only afterthey have joined HUAWEI CLOUD Service Partner Program.

● To upgrade to the strategic tier, a consulting partner should request its channelmanager to apply for the promotion on their behalf. After the application is approved,the channel manager and the partner will receive an email notification.

Procedure

Step 1 Use your account to log in to HUAWEI CLOUD.

Step 2 In the drop-down list of your account name, click Partner Center to go to thePartner Center.

Step 3 In the navigation tree, choose Account Management > Basic Information.

Step 4 Click Update Tier next to Partner Tier.

Step 5 Select Partner Tier and specify the required information.




Step 6 Click Submit.

You can switch to the Account Management > Basic Information page to viewthe approval progress.

----End

3.5 Requesting to Upgrade a Technology PartnerTechnology partners are classified into three tiers: standard, advanced, andpremier. Different requirements are set for each partner tier. Partners can requestto upgrade to a higher tier when they meet the requirements.

Procedure




Step 4 Click Update Tier next to Partner Tier.

Step 5 Select Partner Tier and specify the required information.





You can switch to the Account Management > Basic Information page to viewthe approval progress.

----End



4 Joining the Partner Program

4.1 Logging In to the Partner CenterAfter registering a HUAWEI CLOUD account and joining HCPN, an enterprise canuse the HUAWEI CLOUD account to log in to the Partner Center.

Procedure



Alternatively, you can choose Partners > Training and Support > Log In to the PartnerCenter from the navigation tree on the upper left of the HUAWEI CLOUD official website toopen the login page.

Step 3 On the login page, enter your account name and password, and click Log In.

Partner CenterUser Guide 4 Joining the Partner Program




----End

4.2 Applying for Joining the Partner Program

4.2.1 Applying to Join the HCPN Solution Partner ProgramAfter becoming a consulting partner, HUAWEI CLOUD enterprise customers canapply to join the HCPN Solution Partner Program in the Partner Center.

PrecautionsEnterprise customers cannot apply to join the HCPN Solution Partner Program iftheir HUAWEI CLOUD accounts are in one of the following situations:

● Resources are provisioned for the account.● The account is in arrears.● The account has been associated with another partner as a sub-customer.● The account has been or is being used to apply to become a technology

partner.● The account is an enterprise primary account or enterprise sub-account.● The account has a credit account.● The account is being used for or has passed real-name authentication.



Procedure



Step 3 In the navigation pane, choose Partner Program > HUAWEI CLOUD PartnerProgram.

Step 4 Choose Consulting Partner Programs > Solution Partner Program and click JoinNow.

Alternatively, you can choose Partners > Become a Partner > Join a Partner Programfrom the navigation tree on the upper left of the HUAWEI CLOUD official website. On theConsulting Partner Program tab, select HCPN Solution Partner Program, and click JoinNow. (If you have not joined HCPN, the system will display message "Sorry, you are not aHUAWEI CLOUD partner." You can click Apply to become a HUAWEI CLOUD partner now.and apply to become a HUAWEI CLOUD partner by performing steps in Applying toBecome a Consulting Partner and Applying to Become a Technology Partner.

Step 5 In the Confirm dialog box, click OK.

Step 6 Select Join SPP now and I have read and agree to HUAWEI Cloud SolutionPartner Cooperation Agreement, and click Submit.

You can view the progress on the Requested Partner Programs page.

----End

4.2.2 Applying for Joining the Service Partner ProgramHUAWEI CLOUD enterprise customers can apply to join the service partnerprogram in the Partner Center.

Prerequisites

The applicant has met the requirements for joining the service partner program.For details, see Table 4-1.


Table 4-1 Qualification requirements


HUAWEI CLOUDProfessional Serviceassessment

To ensure that partners better serve customers using theHUAWEI CLOUD platform, partners must have more thantwo experts who have passed the HUAWEI CLOUDProfessional Service assessment.



https://intl.huaweicloud.com/en-us/

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HUAWEI CLOUDconsulting andservice migrationcapabilities

Partners must be able to provide feasibility assessmentsfor cloud migration, formulate cloud migration solutions,and implement the migration.

HUAWEI CLOUDO&M capabilities(involving servicecontinuity, networkmanagement,system security, anddata storage)

After customers migrate their business to the cloud,partners have professional capabilities, such as servicemanagement, to ensure successful business.NOTE

Partners must have either HUAWEI CLOUD O&M capabilities, orplatform and middleware service capabilities.

Platform andmiddleware servicecapabilities(involving OSs anddatabases)

Partners have the capabilities of deploying andmaintaining common middleware platforms such as OSsand databases.NOTE

Partners must have either HUAWEI CLOUD O&M capabilities, orplatform and middleware service capabilities.

Project practice Partners must have more than two proven projectpractices to better demonstrate their strengths tocustomers.

Procedure




Step 4 Choose Consulting Partner Programs > Service Partner Program and click JoinNow.

Step 5 On the HCPN Service Partner Program page, enter required information.



https://intl.huaweicloud.com



----End

4.2.3 Applying for Joining the SaaS Partner ProgramAfter becoming a technology partner, HUAWEI CLOUD enterprise customers canapply to join the HCPN SaaS Partner Program in the Partner Center.

Procedure




Step 4 Choose Technology Partner Programs > SaaS Partner Program, and click JoinNow.

Step 5 On the Join SaaS Partner Program page, click Submit.


----End

4.2.4 Applying for Joining the AI Partner ProgramAfter becoming a technology partner, HUAWEI CLOUD enterprise customers canapply to join the HCPN AI Partner Program in the Partner Center.

PrerequisitesYou have prepared all materials required for joining the AI Partner Program. Fordetails, see Table 4-2.





Table 4-2 Identity requirements


Use HUAWEICLOUD EI orAscend-poweredcloud services.

Are industry software application partners with industryapplication capabilities and industry knowledge, can workwith HUAWEI CLOUD EI and Ascend-powered cloudservices to build joint solutions for vertical industries.

Represent anindustry-leadingsoftwaretechnologyprovider who canenhance HUAWEICLOUD EIcapabilities.

The partner must have AI technical capabilities and canjointly build AI horizontal solutions with HUAWEI CLOUD.

Provide algorithmmodels based onHUAWEI CLOUDEI or Ascend-powered cloudservices.

The partner must have AI algorithm capabilities and canjointly build industry algorithm models with HUAWEICLOUD ModelArts and Ascend-powered cloud services.

Provide labelservices forHUAWEI CLOUDEI.

The partner must have data service capabilities such asdata collection and data labeling.

Has successfulcustomerreferences.

The partner must have at two successful customerreferences in the AI field.

Procedure




Step 4 Choose Technology Partner Programs > AI Partner Program, and click JoinNow.

Step 5 Fill in required information, and upload required proofs.






----End

4.2.5 Applying for Joining the HMS Ecosystem SupportProgram

After becoming a technology partner, HUAWEI CLOUD enterprise customers canapply to join the HMS Ecosystem Support Program in the Partner Center. Click toview benefits that HMS Ecosystem Support Program offers.

Precautions

Enterprise customers cannot apply to join the HMS Ecosystem Support Program iftheir HUAWEI CLOUD accounts are in one of the following situations:

● The consumption of the account exceeds 100 USD.● The account has a special contract that is taking effect.● After joining the HMS Ecosystem Support Program, do not apply for special

commercial contracts. Otherwise, the account will automatically exit theprogram.

After an enterprise joins the HMS Ecosystem Support Program, the consumptionof an HMS partner is collected on the fifth day of each month. If the consumption



https://intl.huaweicloud.com/en-us/partners/hms-partner/

meets the requirements, HUAWEI CLOUD automatically issues cash coupons tothe HMS partner.

Prerequisites● You have registered a Huawei Developer account.

Each Huawei Developer account can be used only once to apply to join HMSEcosystem Support Program.

● You have become a HUAWEI CLOUD technology partner.

Procedure




Step 4 Choose Technology Partner Programs > HMS Ecosystem Support Program, andclick Join Now.

Step 5 Enter the Huawei developer account name as promoted.



----End

4.3 Querying Requested Partner ProgramsIn the Partner Center, partners can query the partner programs that they haverequested.

Procedure




https://developer.huawei.com/consumer/en/




Step 3 In the navigation pane, choose Partner Program > Requested Partner Programs.

Step 4 Click View to check the status of the requested partner programs.

The request review takes three working days. If you cannot obtain the result after threeworking days, you can click Contact Approvers to contact the approver to speed up thereview.If your request is rejected and you have questions about the result, you can also clickContact Approvers to obtain more information.

----End

4.4 Querying Enrolled Partner ProgramsIn the Partner Center, partners can query the enrolled partner programs anddownload the certificates.

ProcedureStep 1 Use the partner account to log in to HUAWEI CLOUD.


Step 3 In the navigation pane, choose Partner Program > Enrolled Partner Programs.

View your enrolled partner programs in the Enrolled Partner Programs page.

● Locate a row of a partner program and click View Details to view theprogram details.

● Locate a row of a partner program and click Download Certificate todownload the program certificate.

----End

4.5 Querying an AgreementPartners can query and download signed agreements.

ProcedureStep 1 Use the partner account to log in to HUAWEI CLOUD.


Step 3 In the navigation pane, choose Partner Program > Signed Agreements.





● Click View in the Operation column to view the details about a signedagreement.

● Click Download in the Operation column to download a signed agreement.

----End



5 Partner Account Management

5.1 Changing Your PasswordChange your password periodically to ensure account security.

Procedure

Step 1 Use your partner account to log in to HUAWEI CLOUD.



Step 4 On the Account Information tab, click Manage next to Security Credentials.

Step 5 On the My Credential page, click Change next to Password.

Step 6 On the Change Password page, enter the Email Verification Code to verify youridentity. Enter the old password and the new password, and then confirm the newpassword.

To ensure your account security, change your password periodically. A password with astronger complexity is securer.

Partner CenterUser Guide 5 Partner Account Management



Step 7 Click OK.

A message is displayed indicating that the password has been changedsuccessfully and you need to log in with the new password.

----End

5.2 Managing Basic InformationOn the Basic Information page, partners can modify the account information andset notification receiving rules.

Procedure




Step 4 Manage the account information.

● Modifying the partner information

– Changing the company logo

Click Change Logo. Then, click Upload and upload a new logo.

– Modifying the partner information

On the Partner Information tab, click Modify Partner Info. On theModify Information page, modify the basic information, registrationaddress, and contact information. Click OK to make the modificationstake effect.

On the Modify Information page, click Edit after Company Name toswitch to the Edit page. Enter the new company name, upload thesupporting document and new business license, and click OK. The systemdisplays message "Operation successful.", indicating that the companyname modification request has been submitted. After you submit thecompany name modification request, you can view the approval progresson the Account Management > Basic Information page.




If you have passed the business information authentication, you need to performthe business information authentication again after you modify your companyname. Otherwise, your settlement may be affected.

– Downloading the HCPN badgeClick Download HCPN Badge. In the Where to Use the HCPN Badgepane on the Download HCPN Badge page, select the HCPN badge usagescenarios and select I have read and agree to the HCPN Badge UsageGuide. Then, click OK to download the HCPN badge.

For consulting partners, they can switch to the Overview page and clickDownload HCPN Badge in Quick Links to switch to the page for downloadingthe HCPN badge.

● Modifying the account information



You can set whether to enable the verification code function (disabled by default).After you enable this function, verification code will be required for some operations.For details, see Critical Operations. The verification code function is available forsolution partners only.

– Modifying the email address

On the Account Information tab, click Modify next to Email. On theChange Email Address page that is displayed, verify the identity andenter the new email address.

– Modifying the mobile number

On the Account Information tab, click Modify next to Mobile Number.On the Change Mobile Number page that is displayed, verify theidentity and enter the new mobile number.

● Setting notification receiving rules

You can choose Basic Information> Time Zone for Notifications to set thetime zone and the language for SMS/email notifications.

The system sends notifications during the working hours in the specified timezone. The time in the SMS messages and emails is displayed based on thespecified time zone.

----End

5.3 Managing Organization Information

5.3.1 Organization Members, Roles, and PermissionsA partner can create accounts for organization members and assign different rolesto organization members.

Precautions

The function of managing the organization information is available only topartners who have joined the solution partner program.




Relationship Between Organization Members, Roles, and Permissions

A role is a set of permissions that are combined as needed. Each role has specificpermissions and an organization member can have different roles.

For example:

If organization member A has role A and role A has permission B (the rolecreation permission), organization member A has the permission to create roles.

5.3.2 Adding a RoleA partner must assign a role to an organization member created. The organizationmember can have the default role or a custom role.

A partner can create 10 custom roles by default.

Procedure



Step 3 In the navigation tree, choose Account Management > OrganizationManagement.

Step 4 Click the Roles tab.

Step 5 Click Create Custom Role.

Step 6 Set the basic information about the new role.




Step 7 Select permissions for the new role.

Step 8 Click OK.

A message is displayed indicating that the operation is successful. The new roleappears in the role list.

----End

Other Operations● Viewing Members of a Role

In the role list, click a number. In the Users with This Role dialog box that isdisplayed, you can see all the members that have this role.

● Viewing Details About a RoleFrom the role list, click View Details for a role in the Operation column. Onthe View Role Details page that is displayed, you can see the details aboutthe role.

● Modifying a Custom RoleFrom the role list, click Modify for a role in the Operation column. On theModify Role page that is displayed, you can modify the role settings.

● Deleting a Custom RoleWhen a role has 0 members, you can click Delete for the role in theOperation column. Then click OK to delete the role.

5.3.3 Adding a MemberA partner can create an organization member and assign a role to the newmember. After a role is assigned to a member, the member has permissionsowned by the role.

After creating a member, the partner needs to notify the member of the member'susername and password (for example, by email).

Procedure







Step 4 On the Users tab, click Create User.

The Create User page is displayed.

Step 5 Set the member parameters and click Next.



The username cannot be changed once it is confirmed.

Step 6 Assign roles to the new member.

Select roles from the role list and click OK.

A message is displayed indicating that the operation is successful.

● Roles (maximum 3 roles) must be assigned to an organization member.● The admin role and other roles cannot be both assigned to an organization member.● The account manager role and account director role cannot be both assigned to an

organization member.● After the account director role is removed from an organization member, their account

managers are no longer managed by the organization member. You need to assign anew account director to these account managers.

----End

Other Operations● Viewing details about an organization member

a. On the Members tab page, select search criteria to search for the targetorganization members.

b. Click under an organization member, you can see details about theorganization member.

● Modify an organization memberClick Modify in the Operation column. On the Modify page, you can modifythe name, mobile number, email address, fixed phone number, and status.After the modification is complete, click OK to confirm it.

● Reassigning a Role to an Organization MemberClick Assign Role in the Operation column. On the Assign Role page that isdisplayed, you can reassign a different role to the organization member.



● Specifying an Account Director to an Account ManagerIf an organization member is an account director, choose More > AssignAccount Manager in the Operation column. In the displayed Assign AccountManager dialog box, select an account manager and click OK.

● Specifying an Account Director to an Account ManagerIf an organization member is an account manager, choose More > AssignAccount Director in the Operation column. In the displayed Assign AccountDirector dialog box, select an account director and click OK.

● Changing the Password of an Organization MemberChoose More > Change Password in the Operation column. On the ChangePassword page, enter the new password.

● Deleting an organization memberChoose More > Delete in the Operation column. In the Delete User dialogbox that is displayed, click OK to confirm the deletion.

After an account manager is deleted, the customers originally managed by theaccount manager no longer have an associated account manager.

5.3.4 Organization Member and Role Configuration ExampleCompany A is a partner of HUAWEI CLOUD, and it has the following majormanagement personnel:

One CEO, one finance specialist, two account directors (each managing fouraccount managers), and eight account managers. The CEO has the partneraccount operation permissions. The financial executive, account directors, andaccount managers are the organization members of company A and have theirrespective accounts with according permissions.



The following describes how to create accounts for the organization members incompany A, as well as configure the roles and permissions accordingly.

● The Partner Center system has the following preset roles and their accordingpermissions: administrator, finance specialist, account directors, and accountmanagers. If the preset roles and permissions meet the permission applicationrequirements of company A, create accounts and configure the roles andpermissions for the organization members of company A by followinginstructions provided in 5.3.3 Adding a Member.

● If the preset roles and permissions do not meet the permission applicationrequirements of company A, add roles and select permissions to be associatedby following steps provided in 5.3.2 Adding a Role, and then create accountsand configure the roles and permissions for the organization members ofcompany A by following instructions provided in 5.3.3 Adding a Member.

5.3.5 An Organization Member Logging In to the PartnerCenter

Organization members need to log in to the Partner Center from the IAM UserLogin page.



Procedure


Step 2 Click Log In.

Step 3 Click IAM User Login.

Step 4 Enter the login information and click Log In.



https://intl.huaweicloud.com/?locale=en-us

Table 5-1 Login information

Parameter Description

Account name Enter the account name of the partner.Obtain the account name from theadministrator.

IAM account name/email Enter the IAM account name or emailaddress of the organization member.Obtain the IAM account name from theadministrator.

Password Enter the initial password provided by theadministrator.The organization member needs tochange the password upon the first login.

----End

5.3.6 An Organization Member Modifying PersonalInformation

An organization member can modify the personal information, including thename, status, and email address.



Procedure

Step 1 Use your organization member account to log in to HUAWEI CLOUD.



Step 4 On the Members tab, click Modify in the Operation column.

Step 5 In the dialog box that is displayed, click Go to IAM Console.

Step 6 On My Credential page, modify personal information as needed.

----End

5.3.7 Managing Customer ContactsPartners can set their customer contacts.




Procedure




Step 4 Click the Customer Contacts tab.

Step 5 Click Create Customer Contact.

Step 6 Enter the customer contact information and click Save.

● After customer contacts are added, customers can see the contact information on theMy Partner page in My Account.

● A partner can create a maximum of five customer contacts.

----End

Other OperationsPartners can modify and delete customer contacts in the customer contact list.

5.4 Business Information CertificationTo support the business transactions between partners and HUAWEI CLOUD,partners are required to complete their business information including companyinformation and bank information.

Precautions● This function is available only to partners who have joined Solution Partner

Program.




● Exercise caution when submitting the business information changeapplication. Once the application is submitted, settlement cannot beperformed for the partner before the certification is completed.

● If the partner is a non-IOI partner with the same name in Huawei's suppliermanagement system, and its bank account, Huawei signing entity, andsigning currency submitted by the partner during business informationauthentication are inconsistent with those in the system, the partner needs toupload a bank confirmation letter if the partner wants to use the new bankaccount.

● Business information authentication is supported only when the contractparty of the partner is Huawei Services (Hong Kong) Co.,Limited. You canlearn the function update from your channel manager.

● If the signing entity of a partner changes, the partner needs to performbusiness information authentication again.

Business Information Certification (First Time)



Step 3 In the navigation tree, choose Account Management > Business Information.

The Business Information page is displayed.

Step 4 Fill in the basic information, tax information, and financial contact information,select I have read and agree to Privacy Statement of Business InformationQualification, and click Next.

Step 5 Fill in the bank information and click Next.




● The bank name and branch name can be selected from the drop-down list box ormanually entered.

● If an intermediary bank is required to facilitate international transfer and settlement offunds, enter the intermediary bank information.

Step 6 Complete the supplier survey and click Submit.

Step 7 In the dialog box that is displayed, click OK.

After submitting the request, wait for the review result.



● If the partner is a non-IOI partner with the same name in Huawei's suppliermanagement system, and its bank account, Huawei signing entity, and signing currencysubmitted by the partner during business information authentication are inconsistentwith those in the system, the partner needs to perform step 8 to step 9 to upload abank confirmation letter if the partner wants to use the new bank account.

● A business information certification request is reviewed within one hour. After yourrequest is approved, the business information certification is complete. In some cases,Huawei business reviewer needs to review the information. Please wait for the reviewresult.

● After the business information certification is complete, you will receive email and textmessage notification. If your business information certification request is rejected, youwill see the reason. Please modify your business information and resubmit a certificationrequest.

● If you have failed the certification for three consecutive times, your certification requestwill be locked. If you want to continue the certification, please submit a service ticket tounlock the certification request.

● If the business information authentication failed, the system will send an authenticationfailure notification to you so that you can know the current authentication progress.When receiving an authentication failure notification, you can choose AccountManagement > Business Information to view the reason for the failure.

Step 8 (Optional) Click Download bank confirmation letter template, verify theinformation in the confirmation letter, and sign or stamp the letter.

Step 9 (Optional) Click Submit Bank Confirmation Letter and upload the copy of thesigned or stamped confirmation letter.

Then, wait for the review result.

----End

Business Information Certification (Again)

Step 1 On the Business Information page, click Recertificate.

Step 2 In the dialog box that is displayed, click OK.

Step 3 Modify the basic information, tax information, and financial contact informationas required, and click Next.

Step 4 Modify the bank information as required and click Next.

Step 5 Modify the supplier survey as required and click Submit.

Step 6 (Optional) Click Download bank confirmation letter template, verify theinformation in the confirmation letter, and sign or stamp the letter.



If the partner is a non-IOI partner and has modified its bank information, it needs toupload the bank confirmation letter.

Step 7 (Optional) Click Submit Bank Confirmation Letter and upload the copy of thesigned or stamped confirmation letter.

----End



6 Partner Training and Certification Guide

6.1 OverviewHCPN Partner Training and Certification helps you understand and master thecapabilities of designing, deploying, and maintaining infrastructure andapplications on HUAWEI CLOUD. We provide you free basic videos to learn basicknowledge and deepen technical capabilities. In addition, we also provide offlineauthoritative technology certifications and rich learning resources for you to get tolearn about HUAWEI CLOUD.

6.1.1 Overall Architecture of Training and Certification

6.1.2 Helpful Links● Training and Certification website: https://intl.huaweicloud.com/partners/

training/

Partner CenterUser Guide 6 Partner Training and Certification Guide


https://intl.huaweicloud.com/partners/training/


● Career Certification Official Website: https://edu-intl.huaweicloud.com/certifications/

● Official website of the Global Certification Examination Center: https://home.pearsonvue.com/huawei

6.2 Role-Based Partner Learning and ProfessionalAccreditation

You can master HUAWEI CLOUD services through the HCPN partner learningpaths, no matter you are a business or technology professional. Learn about allpartner training courses for different roles using the paths provided in thefollowing passages.

6.2.1 Target AudienceTraining and certification plays an important role in building partner capabilities.The HUAWEI CLOUD training and certification system helps partners cultivateprofessionals required for deploying clouds, improving partner's skills.

6.2.2 Learning PathsHUAWEI CLOUD offers you three learning paths. You can pick one to learn aboutthe training courses suitable for your role.



https://edu-intl.huaweicloud.com/certifications/

https://edu-intl.huaweicloud.com/certifications/

https://home.pearsonvue.com/huawei


6.2.3 Online Learning and ExamYou can login to HUAWEI CLOUD official website to learn online. The detailedoperations are as follows:

6.2.4 Take the ExamHUAWEI CLOUD has four professional accreditation exams, they are BusinessProfessional Exam, Technical Professional Exam, TCO and Cloud Economics Examand Professional Service Exam. Links to four professional accreditation exams.

Entries of three exams corresponded to HUAWEI CLOUD Business Professional,HUAWEI CLOUD Technical Professional, and HUAWEI CLOUD Professional Serviceare provided at the bottom of each course page. The total score is 100 and thepassing score is 80. Passing an exam indicates that you have passed thecorresponding professional accreditation.

HUAWEI CLOUD TCO and Cloud Economics is included in HUAWEI CLOUDBusiness Professional and HUAWEI CLOUD Technical Professional training courses.The last chapter of the course is an exam. Passing the exam means you pass theprofessional accreditation.

Links to four professional accreditation exams:

● Business Professional Exam




https://intl-education-en.huaweicloud.com:8443/courses/course-v1:HuaweiX+CBUENPX007+Self-paced/about

● Technical Professional Exam● TCO and Cloud Economics Exam● Professional Service Exam

6.3 Career CertificationHUAWEI CLOUD Certification will be granted to qualified HUAWEI CLOUDbusiness professionals to recognize their technical knowledge and skills required todesign, deploy, and operate applications on HUAWEI CLOUD infrastructure.Passing HUAWEI CLOUD Certification proves that you have technical capabilitiesin a certain domain and are officially recognized by HUAWEI CLOUD. In addition,you can improve your organization's skills in using HUAWEI CLOUD services tomeet the requirements on HCPN partners.

6.3.1 Certification System

6.3.2 Certification Paths






6.3.3 Online LearningHUAWEI CLOUD provides hierarchical training and certification for different usersand products, helping you improve professional skills and grab new opportunities.Currently, solution architect training courses are provided, and the coursestargeted for developers and O&M personnel will be released later.

● HCIA-Cloud Service● HCIP-Cloud Service Solutions Architect

6.3.4 Schedule and Take the Exam

6.3.4.1 Register An Account(Skip this step if you have an account)Log in to the Huawei official website and register an account. This account isused to log in to the exam platform and obtain the e-certificate.

6.3.4.2 Schedule An ExamBefore scheduling an exam, log in to Pearson VUE to complete your personalinformation. You can schedule an exam with either of the following methods:

1. Website

a. Log in to Pearson VUE to make an exam appointment.

b. After you click Login, the Huawei ID login page is displayed. Enter theusername and password created in 6.3.4.1 Register An Account(Skipthis step if you have an account) to log in to the Huawei website.



https://intl-education-en.huaweicloud.com:8443/courses/course-v1:HuaweiX+CBUENXX004+Self-paced/about

https://intl-education-en.huaweicloud.com:8443/programs/45c8e099-4188-4b53-a695-2ed66a76413f/about?isAuth=0&cfrom=hwc

https://uniportal.huawei.com/uniportal/


c. After login, you will be asked to confirm the information and thenredirected to the Pearson VUE exam platform to schedule an exam andpay for the exam.

If your personal name is inconsistent with your identity certificate, click Edit andreturn to Huawei official website for modification. Otherwise, you cannot takethe exam.

d. Supplement additional information for Huawei. This step is required onlywhen you register on Pearson VUE for the first time. (Skip this step if youhave completed additional information.)

● The items marked with asterisks (*) are mandatory. Please enter correctinformation.

● Use your name spelling the same as that on your identity certificate.Otherwise, you cannot take the exam. If the spellings are different,supplement the personal information and contact Pearson VUE customerservice for modification.

● Ensure that the provided email is available. Otherwise, you cannot receive theemails about exam confirmation and e-certificate download.

● If you need to change your personal information after submitting it, log in toPearson VUE and click My Profile for modification. If you need to changeyour name, contact Pearson VUE customer service.

e. If you register for the first time, please answer the following questionsbefore entering the exam scheduling page.



https://home.pearsonvue.com/huawei/contact

f. Click View Exams and select the exam you want to schedule. On thedisplayed page, select your preferred language and click Next.

● To take the HCIA--Cloud Service, enter H13-811 to search for the exam.● To take the HCIP--Cloud Service Solutions Architect, enter H13-821 to search

for the exam.

g. After confirming the exam information, click Proceed to Scheduling. Ifthe exam information is incorrect, click Previous for modification.

h. On the displayed Test Center Search page, select the nearest test centerbased on the search result.



● The system displays the test centers by distance. You can view the location ofeach test center in the map on the right. If you want to search for other testcenters, enter an address in English or Chinese in the search bar. Click Search,and then test centers nearest to the address will be displayed in the sequenceof distance.

● Five test centers will be displayed on the page. If you want to view more testcenters, click Display more test centers.... More test centers will be displayedin the sequence of distance. Click Test Center Information to view the phonenumber and transportation guide.

● You can select three test centers at the same time to view their opening dateand time.

i. Select exam date and time.On the My Order page, check whether the information is correct. If youneed to modify the information, click Change Appointment and ChangeTest Center to modify the exam, test center, date, and time. If allinformation is correct, click Proceed to Checkout in the lower rightcorner of the page.

j. Check whether the phone number is correct and whether the namespelling exactly matches with the name on your identity certificate. SelectI have read and agree to the Huawei policies listed above and clickNext.

k. Check the exam price and pay exam fees.

● After joining the HCPN Partner Program, you can obtain a certainnumber of vouchers based on your HCPN partner levels. For details,contact the HUAWEI CLOUD ecosystem manager.

● Pay by Voucher: Click Add Voucher/Promo Code, enter the voucher number,and click Apply. On the displayed page, the total order amount is USD 0.00.Click Next. The Submit Order page is displayed.

● Pay by Credit Card: Enter your credit card information in the specified textboxes and ensure that you have enabled the online payment function for yourcredit card. You can find the required information on both front and rear sidesof your card. The security code is the last three digits of the white signatureon the rear side. The default billing address is the examinee's office orresidential address. If the cardholder is not yourself, the billing address shouldbe changed to the cardholder's office or residential address. After entering theabove information, click Next.

2. Customer serviceFind contact information of Pearson VUE customer service of your region.Dial the phone number and ask a customer service representative to schedulean exam for you.



https://home.pearsonvue.com/huawei/contact

3. Test Center

a. Log in at https://home.pearsonvue.com/huawei and click Find a testcenter.

b. In the search box, enter an address in English or Chinese and clickSearch. The test centers nearest to the address will be displayed in thesequence of distance. You can view the location of each test center in themap on the right.

c. Five test centers will be displayed on the page. If you want to view moretest centers, click Display more test centers.... More test centers will bedisplayed in the sequence of distance.

d. Click Test Center Information to view the phone number andtransportation guide.

e. You can also contact the exam administrator, tell the administrator yourscheduled exam and date, pay the exam fees, and ask the administratorto schedule the exam for you.

f. To schedule an exam on the very day, you need to confirm with the examadministrator whether he can schedule it for you.

6.3.4.3 Take The ExamAfter the appointment, you need to take the exam on the scheduled date at theselected test center.

6.3.4.4 Get The CertificateIf you pass Huawei Certification, you will receive an email informing you ofdownloading the electronic certificate one day after the exam date. To downloadthe electronic certificate, log in to Huawei training and certification website usingyour personal account, choose My Huawei > Training and Certification > MyCertificates, and click the name of the target certificate.

6.3.5 Validity Period of CertificationWith the development of HUAWEI CLOUD technologies, Huawei Certificationcontent will be updated and optimized irregularly. To ensure that the professional




capabilities of certified personnel match the latest trend in the public clouddomain in real time, certified personnel need to receive re-certification within thevalidity period of the certificate. The re-certification requirements are as follows:

● The validity period of the certificate is 3 years.● Your certificate validity period will be updated if you take a certification exam

of the same or a higher level before the certificate expires.● Your certificate will expire if you do not receive re-certification within the

validity period. To obtain the certification again, you need to take an exam ofthe same effect as the expired certificate.



7 Business Models Between Partners andCustomers

7.1 OverviewHUAWEI CLOUD solution partners are qualified to resell HUAWEI CLOUD to endcustomers. Solution partners can provide customers with products and servicesbased on HUAWEI CLOUD and obtain benefits from HUAWEI CLOUD.

Solution partners can develop customers in referral model or reseller model.

● Customers associated with a solution partner in referral model performtransactions directly with HUAWEI CLOUD, and HUAWEI CLOUD grants thesolution partner the discount right. HUAWEI CLOUD issues invoices to andcollects payments from the customers, and the solution partner obtains theincentives from HUAWEI CLOUD.

● Customers associated with a solution partner in reseller model performtransactions with the solution partner, and HUAWEI CLOUD makes settlementwith the solution partner. The solution partner issues invoices to and collectspayments from the customers, and HUAWEI CLOUD issues invoices to andcollects payments from the solution partner.

The following describes the two models.

7.2 Referral Model

Developing CustomersIf a solution partner associates customers in referral model, the solution partnercan provide the customers with products and services based on HUAWEI CLOUD.For details about how solution partners develop customers, see CustomerDevelopment.

Partner CenterUser Guide 7 Business Models Between Partners and Customers




Purchasing HUAWEI CLOUD Products1. Solution partners can set discounts for their referral customers, and the

referral customers can enjoy the discounts when they purchase HUAWEICLOUD products and services.– For details about how solution partners set discounts for their referral

customers, see Setting Discounts for Customers.– For details about how referral customers query and use their discounts,

see Viewing Discounts and Using Discounts.

2. In addition, a solution partner can issue cash coupons to its referral customersbased on its cash coupon quota granted by HUAWEI CLOUD. The referralcustomers can use the cash coupons when they purchase resources.– For details about how partners issue cash coupons to their referral

customers, see Issuing Cash Coupons to Customers.– For details about how referral customers query and use their cash

coupons, see Viewing Cash Coupons and Using Cash Coupons.

Querying Customer ExpendituresAfter customers purchase HUAWEI CLOUD products and services, their partnerscan query the customers' expenditures in the partner center.

For details, see Viewing a Customer's Orders, Viewing Expenditure Summary,and Viewing Expenditure Details.

Customers expenditure summary is not the partner bill and cannot be used as thebasis for partners' settlement, payment, or billing.

● The expenditure summary data has a latency. The actual expenditure data is subject tothe expenditure details.

● The expenditure summary and details are collected based on Beijing time (GMT+08:00).● The expenditure summary and details do not include the tax.● Coupons will be deducted from the customer account before the bill of the customer's

pay-per-use product fees is generated at the end of the month. The deducted couponscalculated before the settlement contain only the coupons deducted when the order ispaid.

Revenues and IncentivesHUAWEI CLOUD calculates the revenues of a solution partner based on theincentive policy and distributes incentives to the solution partner accordingly. Fordetails about the partner revenue and incentive policies, consult the channelmanager of the region.

For details about how a solution partner applies for its incentives, see Applying toIssue Incentive Earnings.














7.3 Reseller Model

Developing Customers

If a solution partner associates customers in reseller model, the solution partnercan provide the customers with products and services based on HUAWEI CLOUD.For details about how solution partners develop customers, see CustomerDevelopment.

Controlling the Budget

Solution partners can set a monthly budget for their reseller customers to managetheir consumptions. The budget is calculated based on the prices listed on theofficial HUAWEI CLOUD website and does not include the part deducted usingcash coupons. The customer budget will restore in next month. Solution partnerscan view their customers' monthly budget usage in the customer details page. Fordetails about how solution partners set monthly budgets for customers, seeSetting Monthly Budgets for Customers.

If the expenditure of a customer exceeds a certain percentage of its monthlybudget, the solution partner will receive a warning. The partner can adjust themonthly budget for the customer or freeze the customer account. After thecustomer account is frozen, the customer cannot purchase, renew the subscriptionto, or change cloud services, or properly use resources. Pay-per-use services thathave been provisioned are not affected. For details about how solution partnersfreeze customers' accounts, see Freezing a Customer Account.

The partner must set the monthly budget for the customer account and unfreeze it andthen the customer can purchase products and services properly.

Purchasing HUAWEI CLOUD Products

In addition, a solution partner can issue cash coupons to its reseller customersbased on its cash coupon quota granted by HUAWEI CLOUD. The referralcustomers can use the cash coupons when they purchase resources. For detailsabout how partners issue cash coupons to their reseller customers, see IssuingCash Coupons to Customers.

For details about how reseller customers query and use their cash coupons, seeViewing Cash Coupons and Using Cash Coupons.

The expenditure and related statistics displayed on the Billing Center page for a solutionpartner's customer are calculated based on the prices listed on the official HUAWEI CLOUDwebsite. These statistics are used as a reference for cloud service resource usage. The actualamount to be paid does not equal to the provided amount. The solution partner generatesthe customer bill based on the customer's actual expenditure and settles the bill with thecustomer.











Querying Customer Expenditures

After customers purchase HUAWEI CLOUD products and services, their partnerscan query the customers' expenditures in the partner center.

For details, see Viewing a Customer's Orders, Viewing Expenditure Summary,and Viewing Expenditure Details.

Customers expenditure summary is not the partner bill and cannot be used as thebasis for partners' settlement, payment, or billing.

● The expenditure summary data has a latency. The actual expenditure data is subject tothe expenditure details.

● The expenditure summary and details are collected based on Beijing time (GMT+08:00).

● The expenditure summary and details do not include the tax.

● Coupons will be deducted from the customer account before the bill of the customer'spay-per-use product fees is generated at the end of the month. The deducted couponscalculated before the settlement contain only the coupons deducted when the order ispaid.

Partner Bills

Before 12:00 on the fifth day of each month (Beijing time), HUAWEI CLOUDgenerates partner bills, bill details, and invoices of the last month. Partners settlethe bills with HUAWEI CLOUD.

For details about how partners view their bills, see Viewing Partner Bills. Fordetails about how partners pay bills, see Repayment.

A partner's bills contain only the expenditure data of its reseller customers because theconsumption subjects of reseller customers are themselves.

The monthly bill details of a solution partner contain the expenditure details ofthe partner's each customer. The partner can rate its customers based on the billdetails, generate the bills for the reseller customers, settle the bills with thereseller customers, and generate the invoices for the reseller customers.

The settlement rules between the solution partner and its reseller customers aredefined by the solution partner.

Revenues and Incentives

HUAWEI CLOUD calculates the revenues of a solution partner based on theincentive policy and distributes incentives to the solution partner accordingly. Fordetails about the partner revenue and incentive policies, consult the channelmanager of the region.

For details about how a solution partner applies for its incentives, see Applying toIssue Incentive Earnings.










8 Solution Partner Operations

8.1 Customer Business

8.1.1 Customer Management

8.1.1.1 Querying CustomersA partner can query all the associated customers' basic information and availablecredits.

ProcedureStep 1 Use your partner account to log in to HUAWEI CLOUD.


Step 3 In the navigation tree, choose Customer Business > My Customers.

Step 4 Set search criteria to search for customers

You can search for customers by the association type, association time, customername, account manager name, expenditure in this month, resource expirationdate, mobile number, or customer tag.

Partner CenterUser Guide 8 Solution Partner Operations



Click here in Notes to view historical customer associations and disassociations.

Step 5 Click an account name to go to the Customer Details page. On the displayedpage, you can query the customer's basic information, available credits, and flexi-purchase coupons.

● On the Basic Information page, you can click Account Manager History to view thelist of historical account managers assigned to the customer.

● You can also view details about the Expenditure This Month and Expenditure LastMonth.

----End

Other OperationsA partner can perform the following operations on the My Customers page:

● Choose Export > Export Selected to export all the customers of the partner.

Only the administrator can export the customer list. If other operators need to exportthe customer list, contact the administrator.

● Choose Export > Export History. On the Export History page, clickDownload in the Operation column to download and query the customerrecords in the Completed status.

● Click Set Monthly Budget to set the monthly budget for customers of thereseller model. For details, see 8.1.1.2 Setting Monthly Budgets forCustomers.

● Choose More > Create Discount to set a discount for customers. For details,see Setting Discounts for Customers.

● Choose More > Issue Coupon to issue coupons for customers.● Choose More > View Orders to view all orders of a customer.● Choose More > View Resources to view a customer's pay-per-use and yearly/

monthly resources. For details, see 8.1.1.5 Viewing a Customer's Resources.● Choose More > View Expenditure to view all expenditure details of a

customer.● Choose More > Assign Account Manager to assign an account manager to a

customer. For details, see Assigning an Account Manager for a Customer.



8.1.1.2 Setting Monthly Budgets for CustomersA partner can set monthly budgets for a customer associated with the partner byreseller model. The budget will automatically restore in the next month.

Procedure




Step 4 On the displayed page, select the target customer, and click Set Monthly Budgetin the Operation column.

● You can select multiple customers and click Batch Set Monthly Budget above thecustomer list. If you configure the budget in batches, the original budget setting will beoverwritten.

● To view the monthly budget adjustment record, click Adjustment Record on thedisplayed Set Monthly Budget page.

Step 5 Enter a value and click OK.

When a customer is associated with a partner by reseller model, the customer account isfrozen by default. When the account is frozen, the customer cannot purchase, renew thesubscription to, change, or properly use the resources. The partner can select UnfreezeAccount when setting the monthly budget for the customer to unfreeze the account.

A message is displayed indicating that the monthly budget has been setsuccessfully.

If partners have enabled the verification code function, a verification code is required toverify the identity.

Step 6 Click OK.

----End




8.1.1.3 Freezing a Customer AccountWhen a reseller customer account is associated with its partner, the account isfrozen by default.Partners can freeze or unfreeze accounts of reseller customers.

Impact on Frozen AccountsThe following table describes the impacts on a reseller customer after its accountis frozen.

Operation Type SupportedOperations

Operations Not Supported

Operations performedon the yearly/monthlycloud services

● Unsubscribingfrom resources

● Deleting resources● Modifying resource

names

● Purchasing resources● Modifying specifications● Renewing subscription to

resources● Changing yearly/monthly

resources to pay-per-useresources

● Operations on resources

Operations on pay-per-use cloud services(operations on pay-per-use instances and spotinstances)

● Deleting resources● Modifying resource

names● Viewing resource

information

● Purchasing resources● Modifying specifications● Changing pay-per-use

resources to yearly/monthly resources

● Operations on resources

Procedure




Step 4 Click Freeze Account in the Operation column in the row of the target customer.




Step 5 Enter the reason.

Step 6 Click Get Code and enter the obtained verification code.

Step 7 Click OK.

A message is displayed indicating that the account is frozen.

To unfreeze the customer's account, click Unfreeze Account in the Operation column.

----End

8.1.1.4 Setting Discounts for CustomersA partner can set discounts for associated customers and specify the validityperiod of the discounts. Customers can buy HUAWEI CLOUD products at discounts.

Partners in the following areas cannot set discounts for their customers:Chile, Brazil, Colombia, El Salvador, Jamaica, Bolivia, Uruguay, Argentina, Ecuador,Dominican Republic, Suriname, Haiti, Peru, Paraguay, Guyana, Honduras, Mexico, Barbados,French Guyana, Nicaragua, Panama, Costa Rica, Puerto Rico, Trinidad and Tobago, Belize,Guatemala, Bahamas, Bermuda, Saint Lucia

ContextA partner can set a general discount or product-specific discounts for customers.



● A general discount applies to all product categories. After a general discountis set, the product-specific discounts set before will become invalid.

● Product-specific discounts vary based on the products. After a product-specificdiscount is set, the general discount set before will become invalid.

● Currently, the product-specific discount is unavailable.● A partner cannot set discounts for a customer associated with the partner by reseller

model.● For the applicable scope of discounts granted by partners, see Application Scope of

Partner Discounts.● When a customer uses a discount granted by the partner, the partner's rewards may be

affected.

PrerequisitesYou have obtained the permission for setting discounts from the HUAWEI CLOUDoperation manager.

Procedure




Step 4 In the customer list, select a customer and click Create Discount in the Operationcolumn.

You can also select multiple customers in the customer list and click Create Discount.

Step 5 Pull the slide bar to set the discount percentage.

Step 6 Set the validity period and click Save.

Step 7 In the dialog box that is displayed, click Yes.

A message is displayed indicating that the discount has been granted successfully.



https://support-intl.huaweicloud.com/bpconsole_faq/en-us_topic_0079300004.html

https://support-intl.huaweicloud.com/bpconsole_faq/en-us_topic_0079300004.html


● After the discount has been granted, the system notifies the customer of the discount byemail.

● After the discount has expired, the system notifies the partner and the customer of theexpiration by email.

● If partners have enabled the verification code function, a verification code is required toverify the identity.

----End

Follow-up Operations● Viewing a discount

Click an account name to go to the Customer Details page. On the displayedpage, you can view the discounts set for the customer.

● Modifying discount informationOn the Create Discount page, modify the discount percentage and validityperiod. The new settings will replace the original ones.

If a discount has already taken effect, you can only modify its expiration time andpercentage.

● Deleting a discountSet the discount percentage to 0%.

● Viewing Discount Setting RecordsYou can view discount setting records in the Operation Records area of theCreate Discount page, including the operation type, product type, validityperiod, operator, time, and discount.

8.1.1.5 Viewing a Customer's ResourcesA partner can view each associated customer's pay-per-use and yearly/monthlyresources, and reserved instances.

Procedure




Step 4 On the My Customers page, set the search criteria for a fuzzy search. Select atarget customer and choose More > View Resource to enter the resourcemanagement page.

Step 5 View the resources purchased by customers.● View yearly/monthly resources

On the Yearly/Monthly Resources page, set the search criteria and query thedesired yearly/monthly resource records.




– Click Export to export all yearly/monthly resource records of a customer.– Click to check instance information and resource status.

– Click to check associated resources.

● View pay-per-use resourcesOn the Pay-per-use Resources page, set the search criteria and query thedesired pay-per-use resource records.

Click Export to export all pay-per-use resource records of a customer.● View the reserved instances.

On the Reserved Instance page, set the search criteria and query the desiredreserved instance records.



----End

8.1.1.6 Placing Orders for on Customers' BehalfPartners can place orders to purchase yearly/monthly resources or pay-per-useresources on Partner Center on reseller customers' behalf.

Currently, partners can place orders to purchase the following cloud services on customers'behalf: ECS, EVS, and EIP.

Procedure




Step 4 Select a record of a reseller customer and choose More > Place Order onCustomers' Behalf in the Operation column.

Step 5 On the Select Products page, select a cloud service and place an order asprompted.




When you place orders on a customer's behalf, your partner account will be switched to thecustomer account. To switch the account back, click Switch Role.

----End

Other OperationsYou can choose Customer Business > Customer Orders and view the orders ofyearly/monthly resources that placed on customers' behalf, and can chooseCustomer Business > My Customers and choose More > View Resources toquery pay-per-use resources provisioned on customers' behalf.

8.1.1.7 Performing Resource O&M for CustomersPartners can perform resource O&M on Partner Center on reseller customers'behalf.

Procedure




Step 4 Select a record of a reseller customer and choose More > Perform O&MOperations on Customers' Behalf in the Operation column.

Step 5 On the console page, perform resource O&M operations as prompted.

When you perform resource O&M on a customer's behalf, your partner account will beswitched to the customer account. To switch the account back, click Switch Role.

----End




8.1.1.8 Assigning an Account Manager for a CustomerA partner can assign an account manager for a customer.

PrecautionsAfter an account manager is assigned for a customer, the account manager canmanage the customer. Specifically, the account manager can view the expenditurerecords of the customer, and the customer's consumption and revenues generatedduring the management period belong to the account manager.

Procedure




Step 4 In the customer list, select a customer, choose More > Assign Account Managerin the Operation column to switch to the Assign Account Manager page.

Step 5 Verify the target account manager account and click Next.




Step 6 Select the target account manager and click OK.

Alternatively, you can select multiple customers in the customer list and click Batch AssignAccount Manager to assign an account manager to the customers.

----End

8.1.2 Customer Development

8.1.2.1 Pre-registering Customers

Customer registration is a mechanism provided by HUAWEI CLOUD for partners toregister customers in advance to seize the customer development opportunities.This mechanism prevents conflicts between partners and between partners and e-commerce/direct salesperson.

A partner can pre-register potential customers. Within the validity period of pre-registration, the partner can send invitation links to pre-registered customers forthem to register and associate with the partner.

Precautions● The following types of customers cannot be registered:

– Customers already associated with partners– Customers who have been pre-registered by other partners– Customers who have signed contracts with HUAWEI CLOUD– Customers registered with HUAWEI CLOUD (China)– Customers who have cash spending records and have not been pre-

registered by e-commerce salesperson, direct salesperson, or otherpartners



– Customers who have cash spending records and have been pre-registeredby the e-commerce salesperson

● The following types of customers can submit requests for manual review:– Customers who have cash spending records and have been pre-registered

by the direct salesperson– Customer's registration country is different from that of the partner– Customers who have registered for more than seven days, do not have

cash spending records, and have been pre-registered by e-commerce ordirect salesperson

● The maximum number of pending and pre-registered customers is 100. Whenthe maximum number is reached, the partner cannot pre-register anycustomers.

● The validity period of pre-registration is 15 days. A pre-registered customercannot be pre-registered by another partner until the current validity periodhas expired.

● When a partner pre-registers a customer, ensure to enter the email addressused by the customer to register its account.

● If a partner still wants to pre-register a customer who does not meet the pre-registration conditions, the partner needs to submit a manual review request.The review will be completed within two working days.

Procedure



Step 3 In the navigation tree, choose Customer Business > Customer Development.

Step 4 On the From Partner Center tab page, click Preregister Customer.

The Preregister Customer dialog box is displayed.

Step 5 Enter the customer's information and click OK.




A message is displayed indicating that the pre-registration is successful.

Step 6 (Optional) If a partner still wants to pre-register a customer who does not meetthe pre-registration conditions, the partner needs to submit a manual reviewrequest.

1. In the dialog box that is displayed, click Preregister Customer.

2. In the Preregister Customer dialog box, fill in the required information andclick Submit.

----End

Other Operations

Click Delete in the Operation column to delete a customer. You can also selectmultiple customers and click Delete next to Preregister Customer to delete them.

You cannot delete customers whose status is Pending review or Associated.

8.1.2.2 Inviting Pre-Registered Customers by Emails

A partner can send an email to invite a pre-registered customer for association.

Non-pre-registered customers are the partner's historical customers.

Prerequisites

A partner must pre-register a customer before sending an email to the customer.For details about pre-registering a customer, see Pre-registering Customers.



Procedure




Step 4 In the customer list, select a customer and click Invite in the Operation column.

● You can select multiple customers and click Invite to batch send invitation emails to thecustomers.

Step 5 On the Invite page, select an association type and click OK.




● Associated type

Referral: A customer signs a contract with HUAWEI CLOUD. HUAWEI CLOUD isresponsible for the customer's contracts, billing, and invoices, and the customer pays toHUAWEI CLOUD.

Reseller: A customer signs a contract with the partner. The partner is responsible for thecustomer's contracts, billing, invoices, and support services, and the customer pays tothe partner.

● Invitation links have a validity period. Notify invited customers of completingregistration within the validity period.

● Click Preview Email to view the invitation email content.

The system automatically sends invitation emails to customers. After receiving theinvitation emails, the customers click the links to register with HUAWEI CLOUDand associate with the partners. For details, see Requesting Association with aPartner.

----End

8.1.2.3 Inviting Pre-Registered Customers by Hyperlinks or QR Codes

Except for sending emails, partners can send hyperlinks and QR codes to invitepotential customers.

Precautions● The invitation hyperlinks and QR codes displayed on the By Link or QR Code

page contain custom tags (usernames used for login).

● After an account manager or account director invites customers by invitationlinks and QR codes, the customers will be automatically associated with andassigned to the account manager or account director.

Procedure




Step 4 Click the By Link or QR Code tab.

Step 5 Obtain the invitation link and QR code.

A partner can invite a customer by the general/custom invitation link and QR codeor a promotional link.

After receiving the invitation, the customer can click the link or scan the QR codeto register with HUAWEI CLOUD and associate with the partner. For details, seeRequesting Association with a Partner.







● When creating a custom invitation link and a QR code, add a tag to them. Then you canidentify associated customers by tag. You can view customers' custom tags in thecustomer list on the Customer Business > My Customers page.

● If you do not want to create a custom tag for a customer, use the general invitation linkand QR code.

● The invitation link and QR code for a promotional activity are valid only for a period oftime. Remind your customers to complete the registration within the validity period.

● Invite a pre-registered customer by a general-purpose invitation link and QRcode.

a. Click the General-Purpose Invitation Links tab.b. Click Copy after Link or click Download on the QR Code picture to

obtain the invitation link or QR code and send it to a pre-registeredcustomer in offline mode, such as emails.

● Invite a pre-registered customer by a customized invitation link or QR code.

a. Click the Customized Invitation Links tab.b. Choose an Association Type, enter a Custom Tag, and click Generate.

c. On the Generate page, click Copy after Link or click Download on theQR Code picture to obtain the invitation link or QR code and send it to apre-registered customer in offline mode, such as emails.



You can click Generation Record to view historical invitations. You can also senda historical invitation link or QR code to a potential customer.

● Invite a pre-registered customer by a promotional invitation link.

No promotion activity is available.

----End

8.1.2.4 Managing Invited Customers

After a partner sends an invitation link to a customer, the partner can view thecustomer association status and manage the invited customer.

For a customer in the Association failed state, you can place the cursor on after Association failed to query the failure cause.

Association Failure Causes and Suggested Operations

Message Suggested Operation

The system is busy. Try later. Contact the customer service.

The invitation link does not exist. Send the invitation email again.

The invitation link has expired. Send the invitation email again.

The invitation code has been used. Send the invitation email again.

The invitation link has been used. Send the invitation email again.




Prepaid partners cannot developcustomers in reseller model.

Send the invitation email again.

Failed to associate with the partnerbecause the customer has beenregistered by another partner.

The customer cannot be associatedwith a partner in this condition.

Failed to set the customer to apartner's customer because thecustomer is already a partner or isapplying for becoming a partner.


Failed to associate with the partnerbecause the customer alreadyassociates with another partner.


Failed to associate with the partnerbecause the customer has a specialcontract.


Failed to associate with the partnerbecause the customer uses a Huaweiinternal account.


Failed to associate with the partner byreseller model because the customerhas its enterprise master account.

The customer cannot be associatedwith a partner by reseller model.

Failed to associate with the partner byreseller model because the customerhas its enterprise member accountassociated with the enterprise masteraccount. To associate with the partnerby reseller model, disassociate fromthe enterprise master account.

The customer cannot be associatedwith a partner by reseller model.

According to your signed relationshipwith Huawei, some of the customerscannot be associated by referralmodel. It is recommended that youassociate them by reseller model.

The customer cannot be associatedwith a partner by referral model.Suggest the customer to associatewith the partner by reseller model.

According to your registration country,some of the customers cannot beassociated by referral model. It isrecommended that you associate themby reseller model.

The customer cannot be associatedwith a partner by referral model.Suggest the customer to associatewith the partner by reseller model.

Failed to associate with the partnerbecause the customer has aconsumption record.

Remind the customer to submit aservice ticket or contact the customerservice to associate with the partner.




Failed to associate with the partnerbecause the top-up account has abalance and the outstanding invoiceamount is greater than the limit.


Failed to associate with the partnerbecause the customer registration timeexceeds the limit.


Failed to associate with the partnerbecause the customer has resourcesprovisioned.


Failed to associate with the partnerbecause the customer has overduepayment.

Remind the customer to top up theaccount and repay the overduepayment and then submit a serviceticket or contact the customer serviceto associate with the partner.

Failed to associate with the partner byreseller model because the bill run ofthe customer's credit account iscreated and the account has overduepayment.

Remind the customer to repay all theoverdue payment and then submit aservice ticket or contact the customerservice to associate with the partner.

Resending an invitation email

If a pre-registered customer is not associated with your account within the validityperiod of the invitation email, you need to send a new invitation email to thecustomer.




Step 4 Click the History Records tab.

Step 5 Sort out customers whose status is Expired and click Resend Invite in theOperation column to send new invitations to these customers.

You can also select multiple customers and click Resend Invite on the top of the customerlist to send new invitations to these customers in one batch.

Step 6 In the Resend Invite dialog box, confirm the customer information and click OK.

----End




Viewing Invited CustomersOn the History Records page, you can view customers who have received yourinvitations and those who have accepted your invitations and registered withHUAWEI CLOUD.





Step 5 Set search criteria to query for the invited customers to be viewed.

You can sort invited customers by Customer Name, Account Name, Custom Tag,Email, Invitation Method, or Status.

Step 6 Click to view information about invited customers.

----End

Exporting Invited CustomersYou can export the records of all invited customers.





Step 5 Click Export All to export records of all invited customers.

----End

8.1.3 Customer Expenditures

8.1.3.1 Viewing Expenditure SummaryPartners can view customer expenditure summary and export customerexpenditure lists.

Precautions● The expenditure contains only the data generated before 24:00 of the

previous day. The actual expenditure is subject to the expenditure details.● Customer expenditures are counted from the second day following the

assignment of a customer to an account manager.● Customers' expenditure summary is used by partners to view the expenditure

information of all its customers, including the customers associated by the





reseller model. Customers expenditure summary is not the partner bill andcannot be used as the basis for partners' settlement, repayment, and billing.

Procedure



Step 3 In the navigation tree, choose Customer Business > Customer Expenditures.

Step 4 Click the Expenditure Summary tab.

Step 5 Set search criteria to search for a customer's expenditure summary.

The search criteria include the expenditure time, customer name, accountmanager name, and association type.● View the customer's expenditures.

In the Expenditures area, you can query the discount and expenditures of thecustomer of the month.

– Click Details in the Operation column and query the expendituresummary of the customer in the Customer Expenditures tab.

– Click Expenditure Records in the Operation column to query theexpenditure details of the customer in the Expenditure Records tab.

Click the amount next to Discount to view the discounts for the selected month onthe Discount Details page.

● View the customer's refunds.In the Refunds area, you can view the refund data.

– Click Details in the Operation column and query the refund details ofthe customer on the Refunds page.

– Click Expenditure Records in the Operation column and query theexpenditure details of the customer on the Expenditure Records tab.

Refunds contain the amount returned to you due to order cancellation orspecifications changes.

● View the customer's adjustments.In the Adjustments area, you can view the adjustment data.




Click Details in the Operation column to view the adjustment details on theAdjustments page.

Step 6 Export the customer expenditures.● Export the customer expenditure summary.

Choose Export > Export Expenditure Summary. Specify the criteria and clickOK. The system will display message "Records exported successfully."

● View the export history.

a. Choose Export > View Export to enter the Export History page.b. Click Download in the Operation column to download and view

completed expenditure records.

----End

8.1.3.2 Viewing Expenditure Details

Partners can view and export customer expenditure details.

Procedure



Step 3 In the navigation tree, choose Customer Business > Customer Expenditures.

Step 4 Click the Expenditure Details tab.

Step 5 Specify the customer, billing mode, and search criteria, and click Search.

Step 6 View the customer's expenditure details.

● In the expenditure list, view information about Incurred, Product, Order No.,Total Expenditure, and Supplier.

● Click the order number and view the status and resource information of theorder on the Customer Orders > Details page.




You can search the expenditure details by calendar month. To query expenditure detailsgenerated 12 months ago, submit a work order.

Step 7 Export the customer expenditure details.● Export the customer expenditure.

Choose Export > Export Customer Expenditure. On the Confirm theSpecified Export Criteria page, select Single Customer or All Customers,specify the criteria, and click OK.The system will display "Records exported successfully."


a. Choose Export > View Export to enter the Export History page.b. Click Exported Records of All Customers or Exported Records of Single

Customer tab, and click Download in the Operation column todownload and view the expenditure details in the Completed status.

----End

8.1.4 Assigning Customers to an Account ManagerA partner can assign customers to an account manager, and view or unassign theassigned customers.

An account manager can view the customers assigned by the partner on theCustomer Business > My Customers.

After an account manager is assigned for a customer, the account manager canmanage the customer. Specifically, the account manager can view the expenditurerecords of the customer, and the customer's consumption and revenues generatedduring the management period belong to the account manager.

Procedure



Step 3 In the navigation tree, choose Customer Business > Customer Assignment.

The Customer Assignment page is displayed.

If no account manager is available on the Customer Assignment page, choose AccountManagement > Organization Management > Create Member and add accountmanagers. For details, see Adding a Member.




https://support-intl.huaweicloud.com/usermanual-bpconsole/en-us_topic_0072435176.html

Step 4 Click Assign Customer in the Operation column.

The Assign Customer page is displayed.

Step 5 Click Select Customer.

Step 6 In the Select Customer dialog box, select a customer whom you want to assign tothe account manager and click OK.

You cannot select a customer who has already been assigned to an account manager. Youcan select Show Unassigned Customers to display all unassigned customers.

Step 7 Confirm the added customer in the customer list and click OK.

A message is displayed stating "Customers have been assigned successfully."

You can click Delete in the Operation column to delete an added customer.

----End

Other Operations● Viewing the customer list

Click View Customers in the Operation column. On the View Customerspage, view the account manager information and the customers assigned tothe account manager.

● Unassigning customersAfter you remove the account manager, this customer will not be managed bythe account manager. The expenditures and revenue of this customer will nolonger be counted for the account manager.– Unassigning a single customer

Click View Customers in the Operation column. On the ViewCustomers page, click Unassign Customer in the Operation column.Then in the Unassign Customer dialog box, click OK.

– Batch unassigning customersClick View Customers in the Operation column. On the ViewCustomers page, select target customers and click Unassign Customers.Then in the Unassign Customer dialog box, click OK.

The unassignment will take effect on the 1st of next month (GMT +08:00). Thecustomer expenditures are still counted into this account manager before the effectivedate.



8.1.5 Coupon Management

8.1.5.1 Viewing the Cash Coupon Quota

A partner can view the cash coupon quota.

Prerequisites

HUAWEI CLOUD has granted a cash coupon quota to you.

Procedure



Step 3 In the navigation tree, choose Customer Business > Coupon Management.

Step 4 On the Available Coupons tab page, view the cash coupon information.

Step 5 Click Details in the Operation column to view the coupon quota, balance,applicable products, issued coupons, and withdrawn coupons.

----End

8.1.5.2 Issuing Cash Coupons to Customers

A partner can view the cash coupon quota, and issue cash coupons to betterdevelop customers. Customers can use the cash coupons to buy HUAWEI CLOUDresources.

Prerequisites

HUAWEI CLOUD has granted a cash coupon quota to you.




Procedure




Step 4 Click the Available Coupons tab.

Step 5 Select a cash coupon and click Issue Coupon in the Operation column. The IssueCoupon page is displayed.

Step 6 Set cash coupon parameters, including Coupon Amount and Minimum OrderSubtotal.

You can click View Details to view the restrictions on coupon usage and customers.

Step 7 (Optional) Set the applicable cloud service types and services of the cash coupon.

You can click View Advanced Settings and set the applicable cloud service typesand services of the cash coupon.




Step 8 Select a customer for whom you will issue a cash coupon.

Click Select to select customers for whom you will issue a cash coupon. You canselect a maximum of 10 customers at a time.

Step 9 (Optional) Fill in the remarks.

The Remarks information is visible only to you and invisible to customers. On theCustomer Business > Coupon Management page, click Operation Records to view thedetails.


A message is displayed indicating that the cash coupon has been issuedsuccessfully.


----End

Follow-Up ProcedureView issued cash coupons.

In the navigation tree, choose Customer Business > Coupon Management. Clickthe Issued Coupons tab and view all the cash coupons that have been issued.Click View Details in the Operation column to view details about an issued cashcoupon.



8.1.5.3 Withdrawing Cash CouponsA partner can withdraw a coupon issued to a customer if the cash coupon hasbeen mistakenly issued or because of other reasons. After a coupon is withdrawn,the customer will not see the coupon.

If a customer is disassociated from a partner, all cash coupons issued by the partner to thecustomer will be automatically withdrawn.

PrerequisitesThe partner has issued a coupon to the customer.

Procedure




Step 4 Click the Issued Coupons tab.

Step 5 Click Withdraw in the Operation column.




● Only cash coupons in the Available state can be withdrawn.

● In a withdrawal, all the balance of the cash coupon is withdrawn, and you cannotspecify part of the balance to withdraw.

● Cash coupons can be withdrawn in batches. Select multiple cash coupons and clickBatch Withdraw.

Step 6 On the Withdraw Coupon page, click OK.

After the withdrawal is successful, a message is displayed indicating the face valueof the withdrawn cash coupon.

After you withdraw a cash coupon, you can still view the cash coupon on the IssuedCoupons page.


----End

8.1.5.4 Viewing Operation Logs

The system logs the operations of issuing and withdrawing cash coupons. Partnerscan view and export these operation logs.

Procedure




Step 4 Click the Available Coupon tab.

Step 5 In the upper left corner of the page, click Operation Records.




You can also click Operation Records in the row of a cash coupon to view the operationlogs of the cash coupon.

Step 6 Set search criteria to search for operation records.

Partners can query operation records based on the operation time, operation type,operation result, customer name, credit number, or operator.

Step 7 View and export operation logs.

● In the operation record list, click Coupon ID. On the Cash Coupon Detailspage that is displayed, view the basic information and usage records of thecash coupon.

● Click Export above the operation record list to export operation records.

----End

8.1.6 Customer Order Management

8.1.6.1 Viewing a Customer's Orders

A partner can query all the associated customers' orders.

A salesperson can only query orders of its own customers.

Procedure






Step 3 In the navigation tree, choose Customer Business > Customer Orders.

Step 4 Set search criteria to search for customer orders.

You can search for customer orders by Customer, Order No., Order Status,Product Type, Order Type, or Ordered On.

● Click Details in the Operation column to view details about an order.● Perform the follow-up operation for orders of customers associated with

partners by Referral.Click Adjust Price in the Operation column to adjust theprice of an order. For details, see 8.1.6.2 Adjusting the Price of a Customer'sOrder.

● Perform the follow-up operation for orders of customers associated withpartners by Referral.Click Price Adjustment History in the Operation columnto view price adjustments for an order.

● If an order is completed and is not unsubscribed, move over the icon in thePaid Amount column to check the payment details.

Step 5 Export a customer's orders.● Exporting current customer's orders

Choose Export > Export Selected. Message "Records exported successfully" isdisplayed.

● Export all customer orders.Choose Export > Export All. Message "Tasks exported successfully" isdisplayed.

● View export history.

a. Choose Export > View Export to switch to the Export History page.b. Click Download in the Operation column to download and query the

customer orders in the Completed status.

----End

8.1.6.2 Adjusting the Price of a Customer's Order

Partners who have permission to set discounts for their customers can adjust theprices of their customers' orders.



● Partners cannot adjust the price for the orders of customers associated with the partnersby reseller model.

● Price adjustment applies only to the current orders and not to automatic renewals.

● Price adjustment cannot be enjoyed with other discounts.

● Price adjustment affects partners' incentives.

● The applicable scope of price adjustment for customer orders is the same as that ofdiscounts granted by partners. For details, see What Is the Applicable Scope ofDiscounts Granted by Partners?.

Prerequisites

You have permission to set discounts for customers.

Procedure



Step 3 In the navigation tree, choose Customer Business > Customer Orders.

Step 4 In the order list, select a pending order and click Adjust Price in the Operationcolumn.

The Adjust Price page is displayed.

Step 5 Adjust the order price.

● Adjust the order price

On the Adjust Order Price tab page, a partner can enter a Discount to adjustthe order price.

● Adjust Resource Price

On the Adjust Resource Price tab page, a partner can enter a DiscountAmount to adjust the price of a specific resource.



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● The discount for an order is the sum of the discounts for each order item.

● The discount for an order is proportionally converted to discounts for applicableproducts.

● The maximum discount is the maximum amount that a partner can give to a customer.

Step 6 Click OK.

The message Order price adjusted successfully is displayed.


----End

Other Operations

You can view price adjustment records for other orders.

8.2 Financial Information

8.2.1 AccountsTable 8-1 describes the accounts for a solution partner.

Table 8-1 Solution partner accounts

Account Description

Account Partner can pay bills for their accounts. For details, seeRepayment.



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8.2.2 RepaymentAfter you set the budget for your customer and the customer purchase productsand services on HUAWEI CLOUD, HUAWEI CLOUD will generate and send you thebill and deducts the fee from your account balance to repay the bill. HUAWEICLOUD generates the bill at the fifth day of each month, and the billing cycle isone calendar month by default. If your account balance is insufficient, you can topup your account online or transfer money to repay the bill.

Precautions

If the signing entity is Huawei Services (Hong Kong) Co., Limited, you can top upyour account online or transfer money to repay the bill.

Online Payment



Step 3 In the navigation pane, click Overview.

Step 4 In the Amount Due area, click Repay.

A partner can also top up the account in the Amount Due area of the FinancialInformation > Partner Bills page.

The Repay page is displayed.

Step 5 Click the Online Payment tab, specify the amount and click Repay.




Step 6 On the online payment page, specify the credit card information and click Pay.

After the repayment is successful, the Account Statements page is displayed. Youcan view the top-up records and repayment records.

----End

Bank Transfer



Step 3 In the navigation pane, click Overview.

Step 4 In the Amount Due area, click Repay.

A partner can also top up the account in the Amount Due area of the FinancialInformation > Partner Bills page.

The Repay page is displayed.

Step 5 Click Bank Transfer for Payment Method.

You need to submit a service ticket to Huawei after your transfer money to thestandard top-up account. For details about how to submit a service ticket, seeSubmitting a Service Ticket.




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----End

Other Operations● Click Unpaid Bills. On the displayed dialog box, you can view the unpaid bills.

Overdue bills will affect your credit on HUAWEI CLOUD. Please make the paymenttimely to avoid service interruption.

● Click Payment record. You can view the repayment records on the AccountStatements page.

8.2.3 Bill Management

8.2.3.1 Partner Bill Description

A partner bill is generated when the partner consumes resources on HUAWEICLOUD. The partner can repay or apply for an invoice based on the bill. Thepartner bill does not contain consumptions of the customers associated to thepartner by referral model.

In the reseller model, the partner is responsible for the customer's billing and invoicing, andHUAWEI CLOUD does not directly provide related services to the partner's customers.

Calculation Rule of the Amount Due

The calculation rule is as follows:

Amount Due = (Amount - Coupons Used) x (1 - Settlement Discount) + Tax

● Amount after Coupons = Amount - Coupons Used

● The tax calculation rule is determined based on the partner registration area. The taxincludes VAT, CGST, SGST, or IGST. The contained parts vary according to the region.

Field Descriptions of Partner Bills

Log in to the Partner Center and choose Financial Information > Partner Bills.Choose Export > Export Account Statements to XLSX File from the MonthlyBills drop-down list.



Field Description Example Value

Customer ID Domain ID of a reseller customerfor the partner. It is the unique IDof the customer.

055b11dfc50XXX

Billing Cycle A reconciliation duration agreedbetween the customer andpartner. Usually it is a calendarmonth. When a billing cycle ends,the system calculates all the feesthat a partner needs to payduring the billing cycle andgenerates a bill.

2019-09

Customer Name Name of a reseller customer ofthe partner.

GrootXXX

Account Name Account name of a resellercustomer of the partner.

jingXXX

Bill Type Bill types of a reseller customer,including:● Expenditures● Refunds● Adjustments

Expenditures

Billing Mode Product billing mode, including:● Pay per use● Yearly/monthly● Reserved instance–upfront

payment● Reserved instance–hourly

billing

Pay-per-Use

Product Type Cloud service name of theproduct. For details, see ServiceType Codes and Names.

Elastic Volume Service



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Product TypeCode

Cloud service type code of theproduct. For details, see ServiceType Codes and Names.

hws.service.type.ebs

Product Name Name of the cloud serviceproduct purchased by the resellercustomer.

HD3 linear EVS Monthlypackage

Product ID Unique ID of a cloud serviceproduct.

00301-28215-0--0

Application Application name of a cloudservice hardware product.

XXX

Resource TypeCode

Resource type code of the cloudservice. For details, see ResourceType Codes and Names.

hws.resource.type.volume

Region Provides public cloud serviceresources independently andserves a large cloud service area.

CN North-Beijing1

Cloud ServiceRegion Code

Code of a cloud service region.For details, see the Regioncolumn in Regions andEndpoints.

cn-north-1

Order ID Unique ID of a yearly/monthlyproduct order.

CS19091216532XXXX

Order Type Order type of a yearly/monthlyproduct, including:● New purchase● Renewal● Specification change● Unsubscription● Price adjustment

Unsubscription

Term Term of a yearly/monthly productorder.

1

Unit Unit of a term for a yearly/monthly product order.

Months

Whether a SpotInstance

Whether a spot instance product. N

Usage Usage of pay-per-use products orresources in a specified period,including the usage duration,used capacity, used times, andused traffic.

46800







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Usage Unit Measurement unit of the usagefor pay-per-use products orresources during a specifiedperiod.

Seconds

Package Usage Resource package usage in aspecified period. If the usage doesnot exceed the product orresource quota contained in theresource package, the productand resources will not be billedseparately.

1200

Unit (PackageUsage)

Measurement unit of the resourcepackage usage.

Seconds

ReservedInstance Usage

Reserved instance usage in aspecified period. If the usage doesnot exceed the reserved instancequota contained in the reservedinstance package, the product andresources will not be billedseparately.

300

Unit (ReservedInstance Usage)

Measurement unit of the reservedinstance package usage.

Seconds

Amount(USD) Total amount of consumptionorders for reseller customers of apartner.

1000

CouponsUsed(USD)

Cash coupons used by resellercustomers of a partner to deductfees.

100

Amount afterCoupons

Amount after cash coupons areused to deduct fees.Amount after Coupons = Amount- Coupons Used

900

Settlement Type Product settlement type,including:● Common product● Special discount request● Promotional product

Common Product

SettlementDiscount

Discount that HUAWEI CLOUD setfor partners.

75%




Tax The tax calculation rule isdetermined based on the partnerregistration area. The tax includesVAT, CGST, SGST, or IGST. Thecontained parts vary according tothe region.

10

AmountDue(USD)

Amount due.Amount Due = (Amount -Coupons Used) x (1 - SettlementDiscount) + Tax

675

Resource Type Product resource types. Fordetails, see Resource Type Codesand Names.

Elastic Volume Service

8.2.3.2 Viewing Partner BillsPartners can view their monthly bills and export the bills and details forreconciliation.

Precautions● The partner bill for each month is generated before 12:00 (Beijing Time) on

the fifth day of the next month.



Step 3 In the navigation tree, choose Financial Information > Partner Bills.

Step 4 In the Amount Due pane, you can query the amount to be paid, including theunpaid fees of current month and those of previous months.

● Click Repay to pay the bill. For details, see 8.2.2 Repayment.● You can click Unpaid Bills to see the bills that you need to pay.● You can click Payment record to switch to the Revenue & Expenditure page to view

the payment records.





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Step 5 In the Monthly Bills pane, select the month and query the bills of this month.

● In the Amount Due area, you can query the partner's total amount due ofthe month and the expenditures, refunds, and adjustments.

– Refunds contain the amount returned to you due to order cancellation orspecifications changes.

– If the unsubscribed amount of all customers associated by reseller model is greaterthan the partner's expenditures, the amount on the bill is negative and the amountdue is 0.

– You can query Invoice No. in the Amount Due area, click the invoice number anddownload the invoice.

● You can query the expenditure summary by product or by customer.– By product

On the By Product tab, you can query the expenditures in HUAWEICLOUD and Marketplace of customers associated with the partner byreseller model. The expenditure records can be filtered by region, andrefunds and adjustments records are displayed in the Others area.



– By customerOn the By Customer tab, you can query the expenditures in HUAWEICLOUD and Marketplace of each customer associated with the partner byreseller model.

Click View More to query the expenditure details of the customer.

Step 6 Export partner bills.● Exporting the bills.

Choose Export > Export Bill Summary to PDF File. The system will display"Records exported successfully".

● Export bill details.Choose Export > Export Account Statements to XLSX File. The system willdisplay "Records exported successfully".


a. Choose Export > View Export to switch to the Export History page.b. Click Download in the Operation column to download and view the

exported bills.

----End

8.2.4 Viewing Account StatementsPartners can query and export statements of their top-up accounts.

Procedure






Step 3 In the navigation tree, choose Financial Information > Revenue & Expenditure.

Step 4 The income and expense details page is displayed.

Step 5 Set the transaction time and transaction type to search for desired accountstatements.

● You can search for account statements across months. For account statements of morethan 12 months ago, submit a service ticket to obtain them.

● When Transaction Type is Transaction mode change, the transaction was aboutallocating balance to a partner subaccount.

Step 6 Export account statements.

● Export the selected records.

Choose Export > Export Selected. When the export is complete, the messageRecords exported successfully is displayed.


a. Choose Export > Export History to open the Export History page.

b. Click Download in the Operation column to download and view thecompleted account statements.

----End

8.2.5 Incentive Earning Management

8.2.5.1 Description of Incentive Earnings Distribution Statuses

The following table describes the incentive earning distribution statuses.

CurrentStep

NextStep

CurrentStatus

Message SuggestedOperation

Submit anapplication.

Process theapplication.

PendingSubmission

Please request your incentive earningsor enable the auto pay function.

Applyingto IssueIncentiveEarnings



CurrentStep

NextStep

CurrentStatus


Process theapplication.

Review theinvoice.

ProcessingRequest

The payment requisition has beensubmitted to Huawei. Please issue aninvoice.

None

Create theinvoice.

Review theinvoice.

PendingPartnerInvoice

Please complete the invoicing and sendthe invoice back to HUAWEI CLOUDbefore the time displayed on the system.HUAWEI CLOUD will review the invoiceon the second working day afterreceiving the invoice. After receiving theinvoice, the finance department willreview the invoices, and the processenters the payment review step.

CreatingInvoicesforIncentiveEarnings

Review theinvoice.

Review thepaymentapplication.

PendingApproval

It takes about two working days frominvoice received to invoice reviewingcompleted.

None

Review thepaymentapplication.

Conductthepayment.

PaymentApplicationPendingApproval

It takes about three working days frominvoice review approved to paymentapplication approved.

None

PaymentApplicationPendingApproval

It takes about three working days forthe settlement specialist to complete thereview.

None

Conductthepayment.

Complete

Payment inProgress

After the payment application isapproved, the finance department willtransfer the incentive earnings to yourbank account or top up your HUAWEICLOUD account within 30 calendar daysafter receiving your invoices.

None

Complete

None Completed

The finance department has transferredthe incentive earnings to your bankaccount.

None



CurrentStep

NextStep

CurrentStatus


Completed

The finance department has topped upyour HUAWEI CLOUD account.

None

Completed

- (Cash coupons of the amount havebeen issued.)

None

Completed

Unexpected errors occurred during thecash coupon issuing. Please contact thecustomer service.

Contactthecustomerservice.

8.2.5.2 Confirming Incentive Earnings

You need to confirm your HUAWEI CLOUD revenue and your incentive earnings inthe system before submitting a payment request.

Confirming Incentive Earnings



Step 3 In the navigation tree, choose Financial Information > Incentive Management.

The Incentive Management page is displayed.

Step 4 Click the Incentive Earnings tab or click Confirm in the Confirm Incentives area.




Step 5 Confirm incentive earnings.● Confirm an incentive earning.

a. Select an incentive earning and click Confirm in the Operation column.The system displays the Confirm Incentive dialog box.

b. Click OK.● Confirm batch incentive earnings.

a. Click the check boxes before the incentive earnings to be confirmed.b. Click Batch Confirm.

The Confirm Incentives Earnings dialog box is displayed.c. Click OK.

● After confirming the incentive earnings, wait for the approval from Huawei. You canquery the processing progress in the Status column. If the process is completed, thestatus will change to Reconciliation completed.

● If an incentive earning is not confirmed within the specified period, the system willautomatically confirm it. The default period is 5 days.

----End

Rejecting Incentive Earnings





Step 4 Click the Incentive Earnings tab.

Step 5 Select an incentive earning to be rejected and click Reject in the Operationcolumn.

The Reject dialog box is displayed.

Step 6 Enter the reason and upload the attachment required for rejecting the incentiveearning.

Step 7 Click OK.

After you reject an incentive earning, it cannot be settled. Exercise caution when performingthis operation.

----End

Viewing Incentive Earning Details




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Step 5 Select an incentive earning and click View Details in the Operation column.

----End

Exporting an Incentive Earning Record






Step 5 Choose Export > Export Incentive Earnings. Select Period and click OK. Thesystem will display Records exported successfully.

Step 6 View export history.

1. Choose Export > View Export to enter the Export History page.2. Click Download in the Operation column to download and view the

incentive earning records with Status being Completed.

----End

8.2.5.3 Applying to Issue Incentive Earnings

Partners can apply to HUAWEI for the incentive earnings. After receiving theincentive earning invoicing notification, partners need to create invoices and sendthe invoices and billing list to HUAWEI CLOUD. After reviewing and verifying theinvoices, HUAWEI CLOUD will issue the incentive earnings to the partners in theway selected by the partners. If a partner chooses to convert the incentiveearnings to coupons, no invoice will be required, and the system automaticallyallocates the coupons to the coupon balance of the partner.

HUAWEI CLOUD provides three incentive earning payment options: Transfer tobank account, Top up HUAWEI CLOUD account, and Exchange for a coupon.Partners can request for payment of all incentive earnings, single or partialpayment, or automatic payment.

Prerequisites

You have completed business information certification. For details, see BusinessInformation Certification.




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The incentive earnings that can be applied for does not include the frozen incentiveearnings. You can click View Freezing Reason of the target period to query the freezingreason for the incentive earning.

Step 4 You can switch to the Request Payment page in either of the following methods:● In the Incentives to Be Requested for Payment are, click Request Payment.● Click the Incentive Earnings tab, and click Request Payment.

The Request Payment page is displayed.




Step 5 In the Request Payment dialog box, configure Payment Options.

● When you apply for incentive earnings payment, the system selects all the incentiveearnings to be applied for by default. If you want to apply for the payment of a singleincentive earning or part of the incentive earnings, select the required items.

● When you apply for the payment of a single incentive earning or partial incentiveearnings, if you choose to pay them in Transfer to bank account or Top-up HUAWEICLOUD account mode, you need to issue an invoice with the same amount as theapplied incentive earnings amount after each application.

● Apply for incentive earnings timely because they are valid for only one year.● If you choose Transfer to bank account or Top-up HUAWEI CLOUD account, the

incentive earning status will change to Processing Request after you submit therequest, and then change to Pending Partner Invoice after the system processing iscomplete.

● If you select Exchange for a coupon, the system will automatically allocate the couponsto your account on the same day that you request for the incentive earnings.

● If you select Transfer to bank account, you submit a payment request when the amountreaches $2000 USD.

● If you have a negative incentive earning, this item is selected by default and cannot bedeselected. The negative amount will be first deducted before the incentive earnings arepaid.

● Expired incentive earnings cannot be paid. Incentive earnings attached to an applicationrejected while pending submission are no longer subject to expiry.

● If you select monthly rebate, you can select Transfer to bank account, Top-up HUAWEICLOUD account, or Exchange for a coupon for paying your incentive earnings; if youselect quarterly rebate, you can select Transfer to bank account or Exchange for acoupon for paying your incentive earnings.

Step 6 In the displayed dialog box, click OK.

The system displays a message indicating that the operation is successful.

Step 7 (Optional) Enable automatic payment.

After you enable this function, the system will automatically pay the incentive earnings toyour account on the fifth day after the incentive earnings records were generated.In addition, if you select Transfer to bank account and the incentive earnings are less than$2000 USD, you can wait until the total earnings reach the amount before submitting arequest.

1. On the Incentive Management page, click after Auto Pay in theIncentives to Be Requested for Payment area.



2. In the Modify Auto Pay Options dialog box, configure the incentive earningspayment options.

3. Click OK.

Step 8 (Optional) View the request history.

You can query Period and Requisition No. of the incentive earnings requests.

1. On the Incentive Management page, click the Request Records tab to viewthe request history.

2. Click View Details in the Operation column. In the Requisition Details page,you can view information such as Incentive Earnings and Incentive EarningDetails.

3. Click View Billing List in the Operation column. In the View Billing Listpage, you can view and print the billing list. For details, see 8.2.5.4 CreatingInvoices for Incentive Earnings.

You can specify Period and click Search to query all incentive earning applicationrecords in this period.

Step 9 (Optional) View the request rejection cause.

If your request was rejected, you can click the Incentive Earnings tab and clickView Causes of Rejection in the Operation column. In the displayed dialog box,you can view the rejection cause details.

----End

8.2.5.4 Creating Invoices for Incentive EarningsAfter receiving the incentive earning invoicing notification from HUAWEI CLOUD,partners need to create the invoices for the incentive earnings and sends theinvoices and billing list to HUAWEI CLOUD.

Partners can create only special VAT invoices for the incentive earnings.

Procedure

Step 1 Create invoices offline based on the information provided in the invoicingnotification email. The template is as follows.



Step 2 Click the link in the notification email to switch to the View Billing List page andprint the billing list.

Alternatively, you can log in to the Partner Center and choose Financial Information >Incentive Management > Request Records. Click View Billing List in the Operationcolumn of the target incentive earning to switch to the View Billing List page.

Step 3 Partners can view the mail address in the billing notification email or the notes onthe View Billing List page, and send the invoices and billing list to HUAWEICLOUD.

After HUAWEI CLOUD reviews and verifies the invoices, it will issue the incentive earningsto you in your selected way.

----End

8.2.6 Invoice ManagementHUAWEI CLOUD will automatically create corresponding invoices after generatingthe bills for the partner. The system normally creates the invoice of the previousmonth on the fifth day of the current month.

You can view and download the created invoices.

In addition, you can add or modify your invoice information. Then, the system willcreate the invoices based on your configured information.

If the invoice issued by HUAWEI CLOUD for the partner contains withholding tax(WHT), the partner needs to upload WHT certificates to HUAWEI CLOUD.



Procedure



Step 3 In the navigation pane, choose Financial Information > Invoices.

View the invoices created by HUAWEI CLOUD.

● If you find that not all invoices are created, click here in the note, and enter the invoicecreation information and upload the expenditure bill on the Create Service Ticket pageto create an invoice creation service ticket.

● If you need to return an invoice, click here in the note, enter the invoice returninginformation and upload a picture or scanning copy of the original invoice on the CreateService Ticket page to create an invoice returning service ticket.

Step 4 Click Download in the Operation column to download the invoices.

Alternatively, you can choose Financial Information > Partner Bills, click Invoice No in theMonthly Bills area, and then download the invoices.

----End

Change Invoices

You can use the invoice change function to generate new invoice information.



Step 3 In the navigation pane, choose Financial Information > Invoices.

Step 4 Locate the period for which the invoice information needs to be changed and clickChange Invoice in the Operation column.





Step 5 Click OK to replace the current invoice details with the new details.

After the invoice is changed, you can view or download the new invoice.

If the invoice information is incorrect, you can click Modify now and modify the address,email, and tax ID on the Invoice Details page.

----End

Invoice Info ManagementYou can add or modify the invoice information on the Invoice Info Managementpage.

● Click Invoice Info Management. On the Invoice Info Management page,configure Address, Email, and Tax ID, and click Add to save the addedinformation.

● To modify your invoice information, click Invoice Info Management. On theInvoice Info Management page, modify Address, Email, and Tax ID, andclick Modify to save the modified information.

WHT Receipt ManagementIf the invoice issued by HUAWEI CLOUD for the partner contains WHT, the partnerneeds to upload WHT certificates to HUAWEI CLOUD.





Step 3 In the navigation pane, choose Financial Information > Invoices. ClickWithholding Tax Receipt Management.

Step 4 On the Withholding Tax Receipt Management page, click Upload Receipts.

Step 5 On the Upload Receipts page, configure the following parameters and clickSubmit for Approval.● Select Invoices: Select the invoices that already have the withholding tax

paid.● Withholding Tax Receipts: Upload the tax payment certificate.● Total Withholding Tax: Set the total amount of the uploaded receipts.

----End

8.3 Operation Statistics

8.3.1 Viewing Customer StatisticsPartners can view their customer statistics, including the number of customers,newly associated customers, customer analysis, disassociated customers, andrevenue contributions.




Procedure

Step 1 Use the partner account to log in to HUAWEI CLOUD.


Step 3 In the navigation pane, choose Operations Statistics > Customer Statistics.● Click the Overview tab.

– In the customers area, you can check the Total Customers, CustomersAssociated This Month, and Spending Customers This Month.

– Click Select Account Manager or Director to sort out the customers thatyou want to view.In the Customers area, you can view the trend of the number ofcustomers in the whole year.

In the Customers by Association Type area, you can view the number ofcustomers by association type. In the Spending Customers area, you canview the number of customers with cash and other expenditures.

● Click the Associated and Disassociated Records tab and click SelectAccount Manager or Director to sort out the customers that you want toview.– In the Associations and Disassociations area, you can view the number

of customers newly associated and disassociated in the recent year.




– In the Newly Associated and Disassociated Customers area, setAssociation Type, Operation, and Operation Time as the search criteriaand view the desired records.

● On the First-Purchase and Repeat Customers tab, check the whole-yeartrend of the first-purchase customers and the repeated-purchase customers.– Trend of first-purchase customers

– Trend of repeated-purchase customers

----End

8.3.2 Viewing Expenditure StatisticsPartners can view the customer expenditures of the current year, top 10customers' expenditures, and expenditure analysis.

Precautions

The expenditure statistics of a customer assigned to an account manager arecounted starting from the second day of the assignment date.

Procedure

Step 1 Use the partner account to log in to HUAWEI CLOUD.


Step 3 In the navigation tree, choose Operations Statistics > Spend Statistics.● Click the Overview tab and click Select Account Manager or Director to

view the sorted out expenditure statistics.




– Under Monthly Expenditure, view the whole-year expenditure and theexpenditure trend.

– Under 10 Highest-Spending Customers, view the top 10 customers'expenditures and expenditure distribution.

– Select a month and view the total expenditure and the expenditurestatistics by association type, billing mode, and cloud service type.

● On the Expenditure Analysis tab, click Select Account Manager or Directorto view the sorted out expenditure analysis graph.



– Select a period of time and view the total expenditure and trend of last 7days, last 30 days, last 3 months, last 6 months, and last year.

– Select a cloud service or a billing mode (pay-per-use, yearly/monthly,reserved instance-upfront payment, reserved instance-hourly billing) andview the total expenditure and trend.

– Enter a customer name to query the total expenditure and trend.

----End



9 Operations of Sub-customers of SolutionPartners

9.1 Requesting Association with a PartnerCustomers can contact HUAWEI CLOUD partners to obtain invitation links or QRcodes. Then customers can click the links or scan the QR codes to complete theregistration and association. The associated customers can buy products at thediscounts offered to their partners.

Precautions● Each customer can be associated with only one partner.

● A customer with the HUAWEI CLOUD account in arrears cannot be associatedwith any partner.

● A customer cannot be associated with a partner if the customer has signed aspecial contract with HUAWEI CLOUD, such as an offline directly-signedcontract, authorized telemarketing contract with discounts, and directly-signed special offer contract.

● A customer who has signed a professional service contract with HUAWEICLOUD cannot be associated with a partner by reseller model.

● The account to be associated cannot be a consulting partner account in use orpending approval.

● A HUAWEI CLOUD account that has been registered for more than seven dayscannot be associated with a partner.

● A HUAWEI CLOUD account that has consumption records or is provisionedwith resources cannot be associated with a partner by reseller model.

● An enterprise member account can be associated with a partner by resellermodel only after it is dissociated from its enterprise master account.

● An enterprise master account cannot be associated with a partner by resellermodel.

● A customer with an internal HUAWEI CLOUD account cannot be associatedwith any partner.

Partner CenterUser Guide 9 Operations of Sub-customers of Solution Partners


● If the signing entity of the customer is different from that of the partner, thecustomer cannot be associated with the partner by referral mode.

● If the registration country of the customer is different from that of thepartner, the customer cannot be associated with the partner by referralmodel.

● HUAWEI CLOUD customers whose reserved instances are not expired cannotbe associated with any partner by reseller model.

● After a customer is successfully associated with a partner in the customerresale mode, the customer account is automatically frozen. In this state, thecustomer cannot purchase, renew subscription to, or change resources, orproperly use the resources. A customer must contact a partner to set amonthly budget for the customer and unfreeze the account to ensure thatservices can run properly.

A customer who does not meet the preceding requirements can contact the customerservice or submit a service ticket to request to associate with a partner by reseller model.

Procedure

Step 1 Click the invitation link sent by the partner or scan the QR code sent by thepartner.

Step 2 Read the Instructions for Associating with a HUAWEI CLOUD Partner and select Ihave read and agree to the terms and conditions.

This step is required only for the reseller model.

Step 3 Associate with the partner.

● Registering a new HUAWEI CLOUD account to associate with a partner



a. Click Register for Association to go to the account registration page.b. Select a Country/Region, set Account Name, Password, and Email,

enter the email verification code, and select HUAWEI CLOUD CustomerAgreement and Privacy Statement, and click Register.

● Using an existing HUAWEI CLOUD account to associate with a partner

a. Click Login for Association.b. On the login page, enter your account name and password, and click Log

In.

----End

9.2 Disassociating from a PartnerA customer can disassociate from a partner using a service ticket.

● A partner or the partner's customer manager cannot submit a service ticket todisassociate a customer from its partner.

● For customers associated with the partner in Reseller mode, they cannot apply todisassociate from the partner if they are in one of the following conditions:● The customer has been associated with an enterprise master account or member

account. In this condition, the customer needs to dissociate from the account firstand then disassociate from its partner.

● The customer account has overdue payment. In this condition, the customer needsto contact its partner to increase the credit to write off the arrears first and thenapply to disassociate from its partner.

● The customer has a reserved instance or a product in the partner support plan thathas not expired. You need to unsubscribe from the reserved instance or the productbefore applying for disassociation.



Procedure

Step 1 Contact the partner to apply to cancel the association.

Step 2 Obtain an email from the partner proving that the partner agrees to cancel theassociation.

The email template is as follows:Sender: Registered email address of the partner. The email address must be the same asthat in Basic Information > Account Information > Email.Recipient: Email address of the customerEmail subject: Approving HUAWEI CLOUD account xxxx to disassociate from partneraccount xxxxEmail body: HUAWEI CLOUD Partner (account XXXX) agrees to cancel the association withthe customer (account: XXXX). As a HUAWEI CLOUD partner, we clearly know the impact ofthe disassociation and bear the possible consequences. We hereby authorize HUAWEICLOUD to cancel the association with the customer (account: XXXX).

Step 3 Use the customer account to log in to HUAWEI CLOUD.

Step 4 Choose Service Tickets > Create Service Ticket.

The Create Service Ticket page is displayed.

Step 5 Choose Partners > Partner Registration and submit the service ticket.

An email screenshot proving that the partner agrees to cancel the association with youmust be provided as an attachment in the service ticket.

----End

9.3 Topping Up a HUAWEI CLOUD AccountCustomers associated with partners in the Referral model can top up theirHUAWEI CLOUD accounts in the Billing Center.

For customers associated with partners in the Reseller model, they need to contactthe partners to adjust the monthly budgets for the customer accounts.

Procedure

Step 1 Use your customer account to log in to HUAWEI CLOUD.

Step 2 In the drop-down list of your account name, click Billing Center.

The Overview page of the Billing Center is displayed.

Step 3 In the Balance area, click Top Up or Repay..

Step 4 Select a top-up method and enter the top-up amount.● Online Payment

Enter a top-up amount. Click Next. You are redirected to the payment page.Complete the payment process.





● Bank Transfer

After transferring money, create a service ticket of Top-ups type and Top-UpMethod Inquiry subtype on the service ticket management page. AfterHUAWEI CLOUD processes the ticket, the money will be transferred to yourHUAWEI CLOUD account. For details about how to create a service ticket, seeSubmitting a Service Ticket.

----End

9.4 Using Cash Coupons Issued by the Partner

9.4.1 Viewing Cash CouponsCustomers can view the cash coupons issued by a partner to them.

PrerequisitesThe partner has issued at least one cash coupon to the customer.

Procedure


Step 2 In the drop-down list of your account name, click Billing Center.

Step 3 In the navigation tree, choose Coupons and Discounts > Coupons to go to theCoupons page.

Step 4 View the issued coupons.



https://support-intl.huaweicloud.com/usermanual-ticket/en-us_topic_0065264094.html


Click Details in the Operation column to view the cash coupon details.

----End

9.4.2 Using Cash CouponsA customer can directly use cash coupons issued by the partner to pay orderswithout a need to activate the cash coupons.

The method for using cash coupons issued by the partner is the same as that forusing cash coupons issued by HUAWEI CLOUD. When a customer pays an order,the system automatically obtains all the available cash coupons. If a customer hascash coupons but these cash coupons do not meet the order conditions, they areunavailable.

Precautions● Only one cash coupon can be used for an order. When there is more than one

cash coupon available, select the desired one, or click Cancel to use no cashcoupons.

● After a cash coupon has been used to pay an order and still has a balance,the balance can still be used within the validity period of the cash coupon. If acash coupon alone cannot pay off an order, the deficiency is deducted fromthe customer's cash account.

● Yearly/monthly cash coupons are used for yearly/monthly products only. Pay-per-use cash coupons are used for pay-per-use products only, and areredeemed before deducting fees from the customer's cash account. Commoncash coupons can be used for both yearly/monthly and pay-per-use products.

● Cash coupons are only used to purchase products on HUAWEI CLOUD but noton the Marketplace. For details, see the usage instructions of each cashcoupon.

● Cash coupons cannot be used to clear arrears.● Cash coupons that expired more than six months ago are not displayed.● Cash coupons with limited discounts are not applicable to products offered

with authorized discounts.

ProcedureSelect an available cash coupon when paying an order.

9.5 Using Discounts Granted by the Partner

9.5.1 Viewing DiscountsCustomers associated by Referral model can view the discounts granted by theirpartners.

Procedure





Step 2 In the drop-down list of your account name, click Billing Center to go to theBilling Center.

Step 3 In the navigation tree, choose Coupons and Discounts > Commercial Discountsto go to the Commercial Discounts page.

Step 4 On the Partner Discounts tab page, view the discounts granted by the partner.

----End

9.5.2 Using DiscountsWhen paying an order, a customer associated by Referral model can select thediscounts granted by the partner. Discounts are granted based on the pricespresented on the HUAWEI CLOUD official website.

Precautions● The discounts granted by partners are applicable to list-price products and

promotional products.– Standard products: Pay-per-use products, monthly products, one-year

reserved instances, and normal one-year products listed on HUAWEICLOUD website (https://intl.huaweicloud.com/en-us/)

– Promotional products: Promotional products, three-year reservedinstances, , Direct Connect, and Spot ECSs listed on the HUAWEI CLOUDwebsite (https://intl.huaweicloud.com/en-us/)

The discounts are not applicable to the following products:– Spot ECSs– Marketplace products

● Discounts granted by a partner cannot be used together with commercialdiscounts (special-offer contracted discounts), promotional discounts, andadjusted prices.

If the partner has set a discount for a customer's order, the customer cannot use otherdiscounts when paying the order.

Procedure

When paying an order, select Partner Discounts and complete the payment.

Follow-up Operation

Click a completed order and view the discounts on the Details page.

9.6 Buying HUAWEI CLOUD Products

Procedure

Use Elastic Cloud Server as an example.





Step 1 Go to the Products page.

Step 2 Select Elastic Cloud Server.

Step 3 Click Buy Now.

Step 4 Set the product information and click Next.

Step 5 Confirm the order and click Submit.



https://intl.huaweicloud.com/product/

Step 6 On the Pay page, select a payment method and complete the payment.

----End



10 Help and Feedback

When you encounter a problem and need help or feedback, you can submit aservice ticket, contact HUAWEI CLOUD pre-sales or after-sales service personnel,or contact the local HUAWEI CLOUD channel manager.

Help and Feedback Process

Partner CenterUser Guide 10 Help and Feedback


Procedure


Step 2 In the drop-down list of your account name, click Partner Center.

You are navigated to the Partner Center.

Step 3 Choose Service Tickets > Create Service Ticket.

Step 4 On the Create Service Ticket page, choose Partner and click Submit Ticket.

Step 5 Choose a Question Type and detail your question.

----End

Other OperationsIn addition to submitting service tickets, you can also contact HUAWEI CLOUDpre-sales or after-sales service personnel. For contact information, see Contact Us.

Partner CenterUser Guide 10 Help and Feedback



https://www.huaweicloud.com/intl/en-us/about/contact.html

11 Viewing the Document Library

After joining a partner program, partners can view and download partner policies,products and solutions, and documents related to business support in thedocument library.

PrerequisitesThe partner has been enrolled into the partner programs.

Procedure


Step 2 In the drop-down list of your account name, click Partner Center.

You are navigated to the Partner Center.

Step 3 In the navigation pane on the left, choose Support Center > Documents.

Step 4 Set search criteria to search for the documents to be viewed.

Partners can query documents by entering a keyword in the search box orselecting filtering criteria in the Type and Last Updated columns.

Step 5 Click Download in the Operation column to download the queried documents.

----End

Partner CenterUser Guide 11 Viewing the Document Library



12 Appendix

12.1 HCPN Agreement

12.1.1 HCPN Certification AgreementTo download this agreement, click HCPN Certification Agreement.

This Huawei Cloud Partner Network Certification Agreement (hereinafter"Agreement") is made by and between Huawei Services (Hong Kong) Co., Limited(hereinafter "Huawei Cloud", "we", "us", or "our") and you or the entity yourepresent (hereinafter "you" or "your") regarding your use of the Huawei cloudpartner network ("HCPN") and related websites through which Huawei Cloud mayprovide you with access to products, documents and information related to aprogram Huawei Cloud offered to its partners. If you enter into this Agreement onbehalf of an entity, you represent and warrant that you have the requisite powerand authority to do so and to bind the entity to the terms and conditions of thisAgreement. This Agreement takes effect as of the date you accept this Agreementon our website and will be binding on you from the said date ("Effective Date").

You and Huawei Cloud are each referred to as a "Party" and collectively as"Parties" hereunder.

1. General

1.1 Participate in the HCPN: To participate in the HCPN, you shall create anaccount through https://www.huaweicloud.com/intl/partners/, complete theapplication and be bound by the terms and conditions of the applicable CustomerAgreement at https://www.huaweicloud.com/intl/declaration/sa_cua.html.

1.2 HCPN benefits: The HCPN gives access to (a) our content, information, salestools, documentation and other resources ("HCPN Resource"); (b) our offers,incentives, and programs ("HCPN Program") and (c) our services, products andtechnologies ("the Services") for you to deliver great solutions to your customers.

1.3 Your Permission: Huawei Cloud will administer the HCPN and its benefits fromtime to time and you give us permission to communicate with you to (a) send youpromotional information in terms of the HCPN; (b) collect, use, disclose, share,

Partner CenterUser Guide 12 Appendix


https://support.huaweicloud.com/intl/en-us/usermanual-bpconsole/resource/HCPN_Certification_Agreement.pdf

https://www.huaweicloud.com/intl/partners/

https://www.huaweicloud.com/intl/declaration/sa_cua.html

process and retain any information, personal or otherwise, that you provide to usin connection with the HCPN.

1.4 Additional Terms: This Agreement applies to your HCPN partnership and anyHCPN program you may join in future, but it does not authorize you to distribute,resell or use the Services. In order to distribute, resell or use the Services, you shallalso participate in the related HCPN Program and additional terms will be appliedunder such program. In the event of conflict between this Agreement and theterms of a certain program, the terms of the certain program shall govern suchprogram.

2. Proprietary Rights and Restrictions

2.1 Your Marks We may disclose your name, website, and other general contactinformation on our website, which is available at https://www.huaweicloud.com/intl. You grant us and our Affiliates a non-exclusive, non-transferable, worldwide,royalty-free license to use any tradename, trademark, and other logo or domainname that you provide to us in connection with HCPN or HCPN Program ("YourMarks").

2.2 Your Material You may use, reproduce and incorporate into portions of yourown materials ("Your Material") into HCPN Resource solely for your businesspurposes contemplated under the HCPN during the term of this Agreement. If youprovide Your Material to us, you grant us and our Affiliates a non-exclusive,worldwide, royalty-free license to reproduce, publish, distribute, modify andtranslate all or any part of Your Material in connection with the HCPN.

2.3 Huawei Cloud Marks With our prior written approval, you may use ourtrademarks, tradenames, trade dress, designs, slogans and logos ("Huawei CloudMarks") under a non-exclusive, non-transferable, worldwide, royalty-free licensesolely in connection with the performance under this Agreement.

2.4 Third Party Content Your use of content, software, products or services that areprovided or supported by third parties ("Third Party Content") and provided to youby us, is on an "as is" basis and without any warranty from Huawei Cloud. If thereis any conflict between this Agreement and the terms of Third Party Contentprovider, this Agreement shall prevail.

2.5 Necessary Right: You hereby confirm that you have and, if not, that you willobtain and maintain all rights and authorizations necessary to grant us and ourAffiliates access, usage rights and the requisite licenses, as set out herein above toYour Marks and Your Material. We will ensure that we have all right necessary togrant the Huawei Cloud Marks to you.

3. Non-disclosure

3.1 Definition of Confidential Information. "Confidential Information" means allinformation disclosed by a party ("Disclosing Party") to the other party("Receiving Party"), whether orally or in writing, that is designated as confidentialor that reasonably should be understood to be confidential given the nature of theinformation and the circumstances of disclosure. Confidential Information shallnot include information that: (a) is or becomes generally known to the publicthrough no act or omission of the other Party; (b) was in the other Party's lawfulpossession prior to the disclosure without breach of confidentiality obligationsowed to the disclosing party; (c) is lawfully disclosed to the other Party withoutrestriction on the disclosure; or (d) is independently developed by the other Party.



https://www.huaweicloud.com/intl

https://www.huaweicloud.com/intl

3.2 Protection of Confidential Information. Each Party agrees to keep the otherParty's Confidential Information in confidence during the term of this Agreementand for a period of five years thereafter. Each Party agrees to take appropriatemeasures to protect the other Party's Confidential Information but in no event beless than the degree of care that it uses to protect its own confidentialinformation. The Receiving Party may only disclose the Confidential Information toits employees, agents or subcontractor who have a need to know and who aresubject to confidentiality obligation no less than the degree of protection asrequired herein. Each Party may only use the other Party's ConfidentialInformation for the purpose of performing this Agreement, unless otherwiseauthorized by the other Party. Notwithstanding anything to the contrary, eachParty may disclose the other Party's Confidential Information in a legal proceedingor to a governmental entity as required by law.

4. Indemnification

4.1 Indemnification by us. If a third party makes a claim against you that theServices provided by us and used by you infringe its intellectually property rights,we will, at our cost, defend you against the claim and indemnify you from thedamages, costs and expenses provided that you (a) promptly notify us in writingof such claim; (b) give us sole control of the defense and settlement negotiationof the claim; and (c) provide us with all reasonable information, authority andassistance necessary for us to defend against or settle the claim. We may at oursole and absolute discretion (a) modify the Services to be non-infringing whilesubstantially preserving its functionality; and/or (b) obtain a license to allow forcontinued use; and/or (c) terminate the provision of the Service and refund thefees prepaid for unused Services upon prior written notice. We will not indemnifyyou if (a) the claim is caused by the use or combination of the Services or anypart thereof with software, hardware and/or content not provided by us; (b) theclaim arises from Your Material, Third-Party Content, or your breach of thisAgreement; (c) you alter the Services or use it outside the scope of use or theterms of this Agreement; or (d) you fail to use the updated version of the Service,or fail to implement the recommendations from us, if the infringement claimcould have been avoided by using an unaltered current version or implementingthe recommendations we provided.

4.2 Indemnification by you. If a third party makes a claim against us based on thefact that (a) our use of Your Material or Your Marks in accordance with thisAgreement or the combination of Your Material with our Services infringes thethird party's intellectually property rights, or (b) Your use of the Services in anunlawful manner or in violation of this Agreement, you shall, at your cost, defendus against the claim and indemnify us from all the damages, costs and expenses.You will however not reach any settlement in this regard without our prior writtenapproval.

4.3 Exclusive Remedy. This Indemnification section provides the Parties' exclusiveremedy for any infringement claims.

5. Limitation of Liability

5.1 DIRECT LOSS ONLY. TO THE EXTENT PERMITTED BY LAW ANDNOTWITHSTANDING ANY OTHER AGREEMENT BETWEEN THE PARTIES, IN NOEVENT WILL EITHER PARTY OR ITS AFFILIATES BE LIABLE FOR ANY INDIRECT,INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES(INCLUDING DAMAGES FOR LOSS OF REVENUES, PROFITS, OPPORTUNITIES,CUSTOMERS, GOODWILL, REPUTATION, DATA OR DATA USE), EVEN IF A PARTY



OR ITS AFFILIATES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCHDAMAGES.

5.2 LIMITATION OF LIABILITIES. NOTWITHSTANDING ANY OTHER AGREEMENTBETWEEN THE PARTIES, OUR MAXIMUM AGGREGATE LIABILITY UNDER THISAGREEMENT TOGETHER WITH OUR AFFILIATES, WHETHER IN CONTRACT, TORTOR OTHERWISE, SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOUHEREUNDER FOR THE SERVICES GIVING RISE TO THE LIABILITY DURING THETWELVE (12) MONTHS IMMEDIATELY PRIOR TO THE EVENT GIVING RISE TOSUCH LIABILITY.

6. Disclaimers

THE INFORMATION PRESENTED ON OR THROUGH THE WEBSITE REGARDINGTHE HCPN, WHICH INCLUDES BUT IS NOT LIMITED TO HCPN PROGRAM ANDTHIRD PARTY CONTENT IS SOLELY FOR GENERAL INFORMATION PURPOSES. WEDO NOT WARRANT THE ACCURACY, COMPLETENESS OR USEFULNESS OF SUCHINFORMATION. WE DISCLAIM ALL LIABILITY AND RESPONSIBILITY ARISINGFROM ANY RELIANCE PLACED ON SUCH INFORMATION. THIS INFORMATION ISPROVIDED ON AN "AS-IS" BASIS AND BEAR NO WARRANTY.

7. Term, Suspension and Termination

7.1 Term. The term of this Agreement will commerce on the Effective Datespecified hereunder and remains in force unless terminated in terms of this clause7.

7.2 Termination.

(a) This agreement will automatically terminate upon any termination of theapplicable Customer Agreement.

(b) Either Party may terminate this Agreement, without cause, by way of a 90days' prior written notice to the other.

(c) Either Party may terminate this Agreement if the other Party breaches anymaterial term of this Agreement and fails to cure the breach within 30 days fromreceipt of the notice from the other Party demanding remedy / cure.

7.3 Effect of Termination

If this Agreement is terminated, you shall immediately cease to use HuaweiResources and immediately cease to identify yourself as a partner of HCPN.

8. Force Majeure

Neither Party shall be liable for any delay for failure to perform this Agreementcaused by force majeure event beyond reasonable control, including but notlimited to acts of God, earthquake, storms, act of war, hostility, sabotage, act ofgovernmental order electrical, internet or telecommunication outage, blockages,embargoes, riots. Both Parties will use reasonable efforts to mitigate the effect ofa force majeure event. If such event continues for more than 60 days, either Partymay cancel unperformed Services and the affected orders upon written notice.This section does not excuse your payment obligations hereunder if any.

9. Governing Law and Jurisdiction



This Agreement is governed by the laws of Hong Kong, without regard to itsconflict of law principles. Each Party agrees to submit the dispute to Hong Kongcourt.

10. Entire Agreement

This Agreement incorporates the documents and policies by reference (includingreference to information contained in a URL or referenced policy), and is the entireagreement between you and us regarding the HCPN. This Agreement supersedesall prior or contemporaneous representations, communications, understandingsand agreements between you and us, whether in written or oral, regarding theHCPN.

11. Modifications

We may modify this Agreement, its terms and conditions, including thedocuments, URLs and policies referenced herein at any time and at our sole andabsolute discretion by posting a revised version on the Huawei Cloud website orby otherwise notifying you. Except otherwise indicated in the modified agreement,documents or polices, the modified terms will come into effect upon posting onthe Huawei Cloud website. By continuing to access or use the Service afterrevisions become effective, you agree to be bound by the terms of the revisedversion.

12. Miscellaneous

12.1 Relationship. Each Party is an independent contractor. This Agreement doesnot create any partnership, joint venture, agency or employment relationshipbetween the Parties.

12.2 Non-assignment. You will not assign or otherwise transfer all or part of thisAgreement to any third party, including your Affiliates, without prior writtenconsent from us. We may assign this Agreement without your consent to ourAffiliate(s) in connection with or as part of a corporate reorganization. We willnotify you, by posting announcement on our website or through other means,prior to the effectiveness of such assignment. Upon the effectiveness of suchassignment, this assignor is fully released from all and any of its obligations andduties to perform the Agreement and the assignee will be deemed substituted forus.

12.3 No Third Party Beneficiary. No third party beneficiary relationships arecreated by or under this Agreement.

12.4 Export. In connection with this Agreement, both Parties shall comply with theapplicable export and sanction laws and regulations of United Nations, China,Unites States and other countries. You represent and warrant that you and/or yourcustomers and/or end users are not subject to sanctions or otherwise designatedon any list of prohibited or restricted parties, including but not limited to the listmaintained by the United Nations Security Council, the United States Government,the European Union or its Member States. You shall be solely responsible forcompliance related to your subscription, access and use of the Services, includingbut not limited to Your Material you uploaded, processed, provided and/or made itavailable to your customers and end users.

12.5 Notice. We may provide notice to you under this Agreement by posting anotice on the Huawei Cloud website, or by email or text. Notice we provide byposting on the Huawei Cloud website will be effective upon posting, by email will



be effective upon sending out (no matter you receive or read it), by text uponsending out. You shall be responsible to keep your email address or phone numberupdated.

12.6 No Waivers. Failure to enforce any provision of this Agreement will notconstitute a waiver of such provision or right in any way or form and will not limitthe right to enforce such provision at a later time. All waivers shall be explicitlymade and in writing to be effective.

12.7 Severability. If any term of this Agreement is found to be invalid andunenforceable, the remaining terms of this Agreement will remain effective, andthe invalid or unenforceable term will be replaced with another term consistentwith the purpose and intent of this Agreement.

13. Definition

13.1 "Affiliate" means any company or other legal entity which owns and controlsa Party or in which a Party owns or controls or which is under common controlwith a Party, directly or indirectly, by at least fifty percent (50%) of the votingshares or other equity interests of a business organization or has the ability todirect the management and policies of a business organization through equityownership, contract or other means.

Last updated: Jan. 2019

12.1.2 Huawei Cloud Solution Partner Cooperation AgreementTo download this agreement, click Huawei Cloud Solution Partner CooperationAgreement.

This Huawei Cloud Solution Partner Cooperation Agreement (hereinafter"Agreement") is made by and between Huawei Services (Hong Kong) Co., Limited(hereinafter "Huawei Cloud", "we", "us", or "our"), and you or the company yourepresent (hereinafter "Solution Partner", "you" or "your") regarding the resellingby you of Huawei Cloud services ("the Services"). If you enter into this Agreementon behalf of an entity, you represent and warrant that you have the requisitepower and authority to do so and to bind the entity to the terms and conditionsof this Agreement. This Agreement takes effect as of the date you accept thisAgreement and will be binding on you from said date ("Effective Date").

You and Huawei Cloud are each referred to as a "Party" and collectively as"Parties" hereunder.

1. Solution Partner Rights

1.1 Resale Rights. Subject to the terms and conditions of this Agreement, HuaweiCloud authorizes Solution Partner a non-exclusive, non-sublicensable, non-transferable right to resell the Services or combine the Services to its own solutionand resell a solution package(s) to End Users in the authorized sales territory (asdefined in clause 1.4).

1.2 Use of Services. Solution Partner's access and use of Services will be governedby the terms and conditions of the Huawei Cloud Customer Agreement, which isavailable at https://www.huaweicloud.com/intl/declaration/sa_cua.html("Customer Agreement").

1.3 Solution Partner Account. The account that you created for participating in theHuawei Cloud Partner Network will be the account to access and use the Services



https://support.huaweicloud.com/intl/en-us/usermanual-bpconsole/resource/Huawei_Cloud_Solution_Partner.pdf

https://support.huaweicloud.com/intl/en-us/usermanual-bpconsole/resource/Huawei_Cloud_Solution_Partner.pdf

https://www.huaweicloud.com/intl/declaration/sa_cua.html

("Solution Partner Account"). You may allow the End Users to connect to yourSolution Partner Account in accordance with the Terms of Service for HuaweiCloud Solution Partner, which is available at https://www.huaweicloud.com/intl/declaration/hcpn_ts.html.

1.4 Authorized Sales Territory. The Authorized Sales Territory is worldwide. In anemergency situation, we may remove a country, region or territory from theAuthorized Sales Territory by giving you written notice, and you shall ceaseoffering or selling the Services to the End User in the mentioned country, region orterritory upon receiving such notice. For the purpose of this Agreement,emergency situations will be, including, but not limited to, situations: (a) that willbring security threat to Huawei Cloud, Solution Partner or End User in that region,country or territory; (b) that will or may lead to non-compliance in the applicablelaw or request from the government authorities by Huawei Cloud, SolutionPartner or End User; (c) Huawei cloud deems to be an emergency situation.

1.5 Direct Resale. This Agreement merely authorizes you to resell directly to EndUser. Additional terms shall be agreed by the Parties if you intend to sell theServices through an additional tier or additional multiple tiers of distributor orreseller.

1.6 Support. You shall provide service to the End Users regarding the Services andare responsible for all support issues related to the Services purchased by EndUsers. You further agree to follow the Huawei Service Guideline during the processof service provision. Huawei Service Guideline is available at https://support.huaweicloud.com/intl/en-us/index.html.

We will provide you with Partner Premium Support to assist your service provisionto your End Users. You may register for the Partner Premium Support, which isavailable at https://www.huaweicloud.com/intl/service/protection.html. Underno circumstances however shall we be named as the support contact to End Users.You shall be the named contact for support issues and provide support to EndUsers directly.

2. Solution Partner Obligations

2.1 General. You must not cause or permit others to:

a. Distribute or resell the Services in any manner except as expressly provided inthis Agreement;

b. Remove or modify any program markings or any notice of Huawei's or itslicensors' proprietary rights;

c. Modify, make derivative works of, disassemble, decompile, reverse engineer,reproduce, distribute, republish or download any part of the Services (theforegoing prohibitions include but are not limited to review of data structures orsimilar materials produced by programs) or access or use the Services in order tobuild or support, and/or assist a third party in building or supporting, products orservices competitive with Huawei Cloud;

d. Perform or disclose the results of any benchmark or penetration tests of theServices;

e. Perform or disclose any of the following security testing of the Services orassociated infrastructure: network discovery, port and service identification,vulnerability scanning, password cracking, remote access testing, or penetrationtesting;



https://www.huaweicloud.com/intl/declaration/hcpn_ts.html


https://support.huaweicloud.com/intl/en-us/index.html

https://support.huaweicloud.com/intl/en-us/index.html

https://www.huaweicloud.com/intl/service/protection.html

f. Make any representations, warranties and other statements on Huawei Cloud'sbehalf or that are likely to be construed by a reasonable End User as being madeon behalf of Huawei Cloud, except as expressly directed in writing by HuaweiCloud;

g. Engage in any conduct that may be detrimental to Huawei Cloud or to theServices; and

h. Enter into any agreement which requires Huawei Cloud to take any actions thatare in conflict with the terms of this Agreement.

2.2 End User Agreement Solution Partner shall enter into an agreement with EndUser for End User's use of and access to the Services. Solution Partner shall makesure the terms and conditions of that agreement are in line with and consistentwith the terms and conditions of this Agreement and in addition, Solution Partnershall have End User sign the End User License Agreement which is available athttps://www.huaweicloud.com/intl/declaration/hcpn_eula.html.

2.3 End User Information On a monthly basis, Solution Partner shall provide thefollowing information related to End User to Huawei Cloud: (a) the contactinformation of the End User, which includes the End User's name, telephonenumber, email address and office address, and (b) End User' s account ID relatedto the Services. The information may be used for Huawei Cloud to enforce the EndUser License Agreement in the event the End User breaches the terms andconditions therein, to monitor the account or to make sure a smooth transition (ifany). In addition, if the Services include any third party software or solution,Huawei Cloud may need to disclose the End User's contact information to suchthird party as required.

3. Pricing, Taxes, Invoicing and Payment

3.1 Pricing. The pricing and applicable discount and/or rebate for each program isavailable at https://www.huaweicloud.com/intl/partners/#partner-plan.

3.2 Taxes. Each Party is responsible, as required under applicable laws andregulations, for identifying and paying all taxes and other governmental fees andcharges (and any penalties, interest, and other additions thereto) that are imposedon that Party upon or with respect to the transactions and paymentscontemplated under this Agreement. If any other taxes (including but not limitedto cross-board tax withholding) are required by law to be levied on any payment,you shall make extra payments to ensure that we would have received paymentequal to the amount no taxes had been required. In such circumstances, you willuse reasonable efforts to minimize any such taxes to be withheld to the extentlegally allowed (including to the extent allowed by the operation of any applicabledouble taxation agreements or treaties) including the filing of any documentswith any relevant taxation authority. You agree to provide us with evidence(s)upon request that any such withholding tax has been timely and properly remittedto the relevant tax authorities.

3.3 Invoicing. Within five business days after the end of each calendar month,Huawei Cloud will issue invoices based on all fees incurred by Solution PartnerAccount, less the value of the discount, if any. By default, the electronic invoice isapplied. If Solution Partner requires the paper invoice, two parties may discuss andwork out a solution.

3.4 Payment The fees will be paid within 30 calendar days after receipt of invoice,unless otherwise specified, the payment will be in US dollars.



https://www.huaweicloud.com/intl/declaration/hcpn_eula.html

https://www.huaweicloud.com/intl/partners/#partner-plan

4. Records

Solution Partner shall maintain accurate and complete books and records in termsof the operation of this Agreement. Huawei Cloud or its agent shall have the rightto inspect such books and records to verify Solution Partner's compliance with thisAgreement. Such right to inspect is subject to Huawei Cloud giving seventy-two(72) hours prior written notice to Solution Partner and is conducted duringSolution Partner's normal business hours and in such manner as not to interferewith normal business activities.

5. Intellectual Property

5.1 Intellectual Property Rights. We and our licensors retain all ownership andintellectual property rights in and to the Services, and anything developed ordelivered by or on behalf of us under this Agreement. This Agreement shall notgrant any other right to you, other than those rights specifically described in thisAgreement

5.2 Huawei Cloud Marks. Solution Partner acknowledges that Huawei Cloud'strademarks, tradenames, trade dress, designs, slogans and logos utilizedworldwide in connection with Huawei Cloud ("Huawei Cloud Marks") are theproperty of Huawei Cloud and/or its Affiliates. Subject to the terms and conditionsof this Agreement,Huawei Cloud grants Solution Partner a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable, royalty free license touse and reproduce the Huawei Cloud Marks solely in connection with theperformance of Partner's obligations under this Agreement or as Huawei Cloudmay expressly authorize in writing from time to time.

5.3 Solution Partner Marks. Huawei Cloud acknowledges that Solution Partner'strademarks, tradenames, trade dress, designs, slogans and logos utilizedworldwide in connection with Solution Partner's product or service ("PartnerMarks") are the property of Solution Partner and/or its Affiliates. Subject to theterms and conditions of this Agreement, Solution Partner grants Huawei Cloud alimited, personal, non-exclusive, non-transferable, non-sublicensable, revocable,royalty free license to use and reproduce the Partner Marks solely in connectionwith the performance of Huawei Cloud's obligations under this Agreement or asPartner may expressly authorize in writing from time to time.

5.4 Comply with Trademark Guidelines. Each Party will comply with all marksrules, branding guidelines and other rules and procedures in its use andreproduction of the other Party's Marks. Any violation of this Section shallconstitute infringement of the other Party's rights and a material breach of thisAgreement. Huawei Cloud Trademark Guidelines are available at https://www.huaweicloud.com/intl/declaration/hcpn_ts.html.

5.5 Advertising. In the event that the Solution Partner intends to advertise topromote the Services, Solution Partner shall ensure that all the materials complywith the Huawei Advertising Guidelines, which is available at https://www.huaweicloud.com/intl/declaration/hcpn_ads.html, this Agreement, andService Terms, which is available athttps://intl.huaweicloud.com. Solution Partnershall submit the materials to Huawei Cloud for review prior to the publication ofthe advertisement.

6. Non-disclosure

6.1 Definition of Confidential Information. "Confidential Information" means allinformation disclosed by a party ("Disclosing Party") to the other party





https://www.huaweicloud.com/intl/declaration/hcpn_ads.html

https://www.huaweicloud.com/intl/declaration/hcpn_ads.html

("Receiving Party"), whether orally or in writing, that is designated as confidentialor that reasonably should be understood to be confidential given the nature of theinformation and the circumstances of disclosure. Confidential Information shallnot include information that: (a) is or becomes generally known to the publicthrough no act or omission of the other Party; (b) was in the other Party's lawfulpossession prior to the disclosure without breach of confidentiality obligationsowed to the disclosing party; (c) is lawfully disclosed to the other Party withoutrestriction on the disclosure; or (d) is independently developed by the other Party.

6.2 Protection of Confidential Information. Each Party agrees to keep the otherParty's Confidential Information in confidence during the term of this Agreementand for a period of five years thereafter. Each Party agrees to take appropriatemeasures to protect the other Party's Confidential Information but in no event beless than the degree of care that it uses to protect its own ConfidentialInformation. The Receiving Party may only disclose the Confidential Information toits employees, agents or subcontractor who have a need to know and who aresubject to confidentiality obligation no less than the degree of protection asrequired herein. Each Party may only use the other Party's ConfidentialInformation for the purpose of performing this Agreement, unless otherwiseauthorized by the other Party. Notwithstanding anything to the contrary, eachParty may disclose the other Party's Confidential Information in a legal proceedingor to a governmental entity as required by law.

7. Indemnification

7.1 Indemnification by us. If a third party makes a claim against you that theServices infringe its intellectually property rights, we will, at our cost, defend youagainst the claim and indemnify you from the damages, costs and expensesprovided that you (a) promptly notify us in written of such claim; (b) give us solecontrol of the defense and settlement negotiation of the claim; and (c) provide uswith all reasonable information, authority and assistance necessary for us todefend against or settle the claim. We may at our sole and absolute discretion (a)modify the Services to be non-infringing while substantially preserving itsfunctionality; and/or (b) obtain a license to allow for continued use; and/or (c)terminate the provision of the Services and refund the fees prepaid for unusedServices upon prior written notice. We will not indemnify you if (a) the claim iscaused by the use or combination of the Services or any part thereof withsoftware, hardware and/or content not provided by us; (b) the claim arises fromYour Content, Third-Party Content, or your breach of this Agreement; (c) you alterthe Services or use it outside the scope of use or the terms of this Agreement;and/or (d) you fail to use the updated version of the Services, or fail to implementthe recommendations from us, if the infringement claim could have been avoidedby using an unaltered current version or implementing the recommendations weprovided.

7.2 Indemnification by you. If a third party makes a claim against us based on thefact that (a) our use of Your Content, in accordance with this Agreement or thecombination of Your Content with our Services infringes its intellectually propertyrights, or (b) Your use of the Services in an unlawful manner or in violation of thisAgreement, you shall, at your cost, defend us against the claim and indemnify usfrom all the damages, costs and expenses. You will however not reach anysettlement in this regard without our prior written approval.

7.3 Exclusive Remedy. This Indemnification section provides the Parties' exclusiveremedy for any infringement claims.



8. Limitation of Liability

8.1 DIRECT LOSS ONLY. TO THE EXTENT PERMITTED BY LAW, ANDNOTWITHSTANDING ANY OTHER AGREEMENT BETWEEN THE PARTIES, IN NOEVENT WILL EITHER PARTY OR ITS AFFILIATES BE LIABLE FOR ANY INDIRECT,INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES(INCLUDING DAMAGES FOR LOSS OF REVENUES, PROFITS, OPPORTUNITIES,CUSTOMERS, GOODWILL, REPUTATION, DATA OR DATA USE), EVEN IF A PARTYOR ITS AFFILIATES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCHDAMAGES.

8.2 LIMITATION OF LIABILITES. NOTWITHSTANDING ANY OTHER AGREEMENTBETWEEN THE PARTIES, OUR MAXIMUM AGGREGATE LIABILITY UNDER THISAGREEMENT TOGETHER WITH OUR AFFLIATES, WHETHER IN CONTRACT, TORTOR OTHERWISE, SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU FORTHE SERVICES GIVING RISE TO THE LIABILITY DURING THE TWELVE (12)MONTHS IMMEDIATELY PRIOR TO THE EVENT GIVING RISE TO SUCH LIABILITY.

9. Term, Termination and Transition

9.1 Term. The term of this Agreement shall commence on the Effective Date andbe expired 1 year thereafter ("Term"). The Term of this Agreement shall extendautomatically for consecutive 1 year periods, unless terminated in writing by eitherParty.

9.2 Termination

a. Either Party may terminate this Agreement with a 90 days prior notice.

b. Either Party may terminate this Agreement if the other Party:

i. fails to perform or observe any of its material obligations hereunder if suchfailure is not remedied within 30 days after written notice thereof is given to thedefaulting Party.

ii. files a petition of bankruptcy or insolvency, or makes a general assignment forthe benefit of creditors, or any involuntary bankruptcy, receivership or similarproceeding is filed against such Party that is not dismissed within 60 days ofcommencement.

9.3 Transition

a. At least 30 days prior to the termination, the Parties will discuss and develop atransition plan to facilitate a smooth transition and migration of End Users fromyou to us or another Huawei Cloud partner.

b. You shall: (a)immediately provide us with the name and contact information(email address and telephone number) of each End User in order to allow us tocontact End Users to help ensure the transition and (b) provide affected End Usersadvance notice of termination of this Agreement.

10. Force Majeure

Neither Party shall be liable for any delay for failure to perform this Agreementcaused by force majeure event beyond reasonable control, including but notlimited to acts of God, earthquake, storms, act of war, hostility, sabotage, act ofgovernmental order electrical, internet or telecommunication outage, blockages,embargoes, riots. Both Parties will use reasonable efforts to mitigate the effect of



a force majeure event. If such event continues for more than 60 days, either Partymay cancel unperformed Services and the affected orders with written notice. Thissection does not excuse your payment obligations hereunder if any.

11. Governing Law and Jurisdiction

This Agreement is governed by the laws of Hong Kong, without regard to itsconflict of law principles. Each Party agrees to submit the dispute to Hong Kongcourt.

12. Entire Agreement

This Agreement incorporates the documents and policies by reference (includingreference to information contained in a URL or referenced policy), and is the entireagreement between you and us regarding resell or distribution of the Services.This Agreement supersedes all prior or contemporaneous representations,communications, understandings and agreements between you and us, whether inwritten or oral, regarding resell or distribution of the Services.

13. Modifications

We may modify this Agreement, its terms and conditions, including thedocuments, URLs and policies referenced herein at any time and at our sole andabsolute discretion by posting a revised version on the Huawei Cloud website orby otherwise notifying you. Except otherwise indicated in the modified agreement,documents or polices, the modified terms will come into effect upon posting onthe Huawei Cloud website. By continuing to access or use the Services afterrevisions become effective, you agree to be bound by the terms of the revisedversion.

14. Miscellaneous

14.1 Relationship. Each Party is an independent contractor. This Agreement doesnot create any partnership, joint venture, agency or employment relationshipbetween the Parties.

14.2 Non-assignment. You will not assign or otherwise transfer all or part of thisAgreement to any third party, including your Affiliates, without prior writtenconsent from us. We may assign this Agreement without your consent to ourAffiliates in connection with or as part of a corporate reorganization. We willnotify you, by posting announcement on our website or through other means,prior to the effectiveness of such assignment. Upon the effectiveness of suchassignment, this assignor is fully released from all and any of its obligations andduties to perform the Agreement and the assignee will be deemed substituted forus.

14.3 No Third Party Beneficiary. No third party beneficiary relationships arecreated by or under this Agreement.

14.4 Cost. Each Party shall bear its own costs and expenses in connection with thepreparation, negotiation, and execution of this Agreement.

14.5 Export. In connection with this Agreement, both Parties shall comply with theapplicable export and sanction laws and regulations of United Nations, China,Unites States and other countries. You represent and warrant that you and/or yourEnd Users are not subject to sanctions or otherwise designated on any list ofprohibited or restricted parties, including but not limited to the list maintained bythe United Nations Security Council, the United States Government, the European



Union or its Member States. You shall be solely responsible for compliance relatedto your subscription, access and use of the Services, including but not limited toYour Content you uploaded, processed, provided and/or made available to yourEnd Users.

14.6 Notice. We may provide notice to you under this Agreement by posting anotice on the Huawei Cloud website, or by email or text. Notice we provide byposting on the Huawei Cloud website will be effective upon posting, by email willbe effective upon sending out (no matter you receive or read it), by text uponsending out. You shall be responsible to keep your email address or phone numberupdated.

14.7 No Waivers. Failure to enforce any provision of this Agreement will notconstitute a waiver of such provision or right in any way or form and will not limitthe right to enforce such provision at a later time. All waivers shall be explicitlymade and in writing to be effective.

14.8 Severability. If any term of this Agreement is found to be invalid andunenforceable, the remaining terms of this Agreement will remain effective, andthe invalid or unenforceable term will be replaced with another term consistentwith the purpose and intent of this Agreement.

15. Definition

15.1 "Affiliate" means any company or other legal entity which owns and controlsa Party or in which a Party owns or controls or which is under common controlwith a Party, directly or indirectly, by at least fifty percent (50%) of the votingshares or other equity interests of a business organization or has the ability todirect the management and policies of a business organization through equityownership, contract or other means.

15.2 "End User" means an individual or entity that is developed by SolutionPartner and enters into the contract with Solution Partner for the Services subjectto the terms and conditions herein.

15.3 "Your Content" means all data (including personal data), software, device,text, images, video, audio, photographs, third-party applications, information,materials, in any format, provided or made available by you and/or your EndUsers that is transferred to, stored in, processing on the Services. Our materials,data and information will not fall within the definition of Your Content.

Last update: Jan. 2019

12.2 HCPN Badge Usage GuideTo download this usage guide, click HCPN Badge Usage Guide.

Definition

The HCPN Badge ("the badge") is intended for use by HUAWEI CLOUD partners todemonstrate their identity, tier, and business area with a purpose for customers toidentify the partners as well as for partners to promote its products and services.

Qualification

HUAWEI CLOUD partners can use the HCPN logo only after obtaining approvalfrom HUAWEI. Partners will enjoy non-exclusive, non-transferable, worldwide, and



https://support.huaweicloud.com/intl/en-us/usermanual-bpconsole/resource/HCPN_Badge_Usage_Guide.pdf

royalty-free right to use the HCPN logo in accordance with the terms of the HCPNAgreement. For example, they can use the latest version of the HCPN logo ontheir websites or advertisements to show their partnership with HUAWEI CLOUD.

Approvable examples

Applicable Scope

This usage guide applies to partners outside of the Chinese Mainland who havebeen granted a license to use the badge. The badge shall be used only incompliance with this guide and the HUAWEI CLOUD Brand Guide. If you areunsure whether you are allowed to use the badge, contact your HUAWEI CLOUDpartner manager for guidance.

Usage Instructions

1. Partners shall use the badge only according to the terms of the HCPNCertification Agreement.

2. Application Scenarios

Websites Permitted. The HCPN badge can be used to promote theproducts and services involved in the HCPN PartnerPrograms.

Online ads Permitted. The HCPN badge can be used to promote theproducts and services involved in the HCPN PartnerPrograms.

Marketingmaterials

Permitted. Partners can use the HCPN badge in marketingmaterials to demonstrate that their products or solutions arepowered by HUAWEI CLOUD. Marketing materials includebut are not limited to manuals, leaflets, data/sales sheets,white papers, case studies, and event promotions.



Event materials Permitted. Partners can use the HCPN badge in eventmaterials to demonstrate that their products or solutions arepowered by HUAWEI CLOUD. Event materials include but arenot limited to booth graphics, presentations, demos, and anyother printed or digital event marketing assets.

Email marketing Permitted. Partners can use the HCPN badge in emailmarketing materials to demonstrate that their products orsolutions are powered by HUAWEI CLOUD.

Partner businesscards

Permitted. Partners can use the HCPN badge on businesscards to demonstrate that their products or solutions arepowered by HUAWEI CLOUD.

Outdoor ads Restricted use. Outdoor ads include but are not limited tometro ads, outdoor billboards, airport ads, printed ads, andTV ads. If partners require the badge in outdoor ads topromote their products and services, they need to ask theirchannel manager to submit an application to HUAWEICLOUD.

Social media Not permitted.

Promotionalitems

Not permitted.

3. Use the HCPN badge as a whole and do not break it up to use separately.4. Align your branding elements with the HCPN log or make your branding

elements more prominent than the HCPN badge. Use your company name inthe promotional materials to make it clear they are produced by yourcompany. Do not include Huawei or HUAWEI CLOUD in the email subject lineor printed cover.

5. Use the badge only in the marketing materials for the enrolled partnerprograms. Do not exaggerate the content or scope of your cooperation withHuawei or HUAWEI CLOUD in any way. Do not imply that Huawei or HUAWEICLOUD sponsors your promotional activities or has partnered with youbeyond the partner program.

6. Do not behave in any way that may affect or damage the reputation ofHuawei or HUAWEI CLOUD, including but not limited to degrading Huawei orHUAWEI CLOUD products, services, or partners.

7. HCPN badge combination standards



8. Before downloading the HCPN logo, you are obligated to register all websitelinks, ADs, and marketing materials on which you will use the HCPN logo. Wemay review customer materials irregularly to ensure that the HCPN log isused in compliance with this Guide and the HUAWEI CLOUD Brand Guide.

9. HUAWEI CLOUD reserves the right to modify this Guide and take appropriatemeasures against any unauthorized or non-compliant use of the HCPN logo.

12.3 Critical OperationsIf the verification code function is enabled, the system will authenticate theidentity of the operator again when the operator performs a critical operationusing emails. This is to protect the account security and the critical operation.

The following table lists the involved critical operations.

Partner Type Critical Operation

Solution partners ● Setting discounts for customers● Setting monthly budgets for customers● Issuing or withdrawing flexi-purchase coupons● Adjusting the price of a customer's order



13 Change History

Description ReleasedOn

This issue is the forty-second official release.The following changes have been made:● Modified Solution Partner Operations > Customer Business

> Customer Management > Setting Monthly Budgets forCustomers.

● Modified Solution Partner Operations > Customer Business> Customer Development > Managing Invited Customers.

● Modified descriptions in Solution Partner Operations >Financial Information > Repayment.

● Modified Solution Partner Operations > FinancialInformation > Bill Management > Viewing Partner Bills.

2020-03-18

This issue is the forty-first official release.The following changes have been made:Modified Joining the Partner Program > Applying for Joiningthe Partner Program > Applying to Join the HMS EcosystemSupport Program.

2020-02-26

This issue is the fortieth official release.The following changes have been made:● Modified Solution Partner Operations > Customer Business

> Coupon Management > Issuing Cash Coupons toCustomers.

● Modified Solution Partner Operations > FinancialInformation > Topping Up an Account.

2020-02-19

Partner CenterUser Guide 13 Change History



This issue is the thirty-ninth official release.The following changes have been made:● Modified Solution Partner Operations > Customer Business


● Modified Solution Partner Operations > Customer Business> Customer Management > Freezing a Customer Account.

2020-02-13

This issue is the thirty-eighth official release.The following changes have been made:● Modified Joining the Partner Program > Applying for

Joining the Partner Program > Applying to Join the HMSEcosystem Support Program.

● Modified Solution Partner Operations > FinancialInformation > Incentive Earning Management > Applyingto Issue Incentive Earnings.

2020-01-19

This issue is the thirty-seventh official release.The following changes have been made:● Modified Solution Partner Operations > Financial

Information > Viewing Account Statements.● Modified Joining the Partner Program > Applying for

Joining the Partner Program > Applying to Join the HMSEcosystem Support Program.

2020-01-15

This issue is the thirty-sixth official release.The following changes have been made:● Modified Joining the Partner Program > Applying for

Joining the Partner Program > Applying to Join the SaaSPartner Program.

● Modified Joining the Partner Program > Applying forJoining the Partner Program > Applying to Join the AIPartner Program.

● Added Joining the Partner Program > Applying for Joiningthe Partner Program > Applying to Join the HMSEcosystem Support Program.

2019-12-31




This issue is the thirty-fifth official release.The following changes have been made:● Modified Solution Partner Operations > Customer Business

> Customer Management > Querying Customers.● Modified Solution Partner Operations > Customer Business

> Customer Management > Assigning an Account Managerfor a Customer.

● Modified Solution Partner Operations > FinancialInformation > Incentive Earning Management > Applyingto Issue Incentive Earnings.

● Modified Joining HCPN > Applying to Become a ConsultingPartner.

2019-12-18

This issue is the thirty-fourth official release.The following changes have been made:● Modified Joining HCPN > Applying to Become a Technology

Partner.● Modified Partner Account Management > Business

Information.● Modified Solution Partner Operations > Customer Business

> Customer Development.

2019-12-04

This issue is the thirty-third official release.The following changes have been made:● Modified Solution Partner Operations > Customer Business


● Modified Solution Partner Operations > OperationStatistics > Viewing Expenditure Statistics.

2019-11-27




This issue is the thirty-second official release.The following changes have been made:● Modified Solution Partner Operations > Customer Business

> Customer Management > Assigning an Account Managerfor a Customer.

● Modified Solution Partner Operations > Customer Business> Customer Expenditures > Viewing Expenditure Summary.

● Modified Solution Partner Operations > Customer Business> Assigning Customers to an Account Manager.

● Added Solution Partner Operations > Financial Information> Bill Management > Partner Bill Description.

● Modified Solution Partner Operations > FinancialInformation > Bill Management > Viewing Partner Bills.


2019-11-20

This issue is the thirty-first official release.The following changes have been made:● Modified Partner Account Management > Business

Information. Specifically, updated the business informationscreenshot.

● Modified Solution Partner Operations > Customer Business> Customer Order Management > Viewing a Customer'sOrders.

2019-11-06

This issue is the thirtieth official release.The following changes have been made:● Modified Joining the Partner Program > Querying Enrolled

Partner Programs.● Modified Solution Partner Operations > Customer Business

> Customer Management > Querying Customers.● Modified Solution Partner Operations > Customer Business


● Modified Operations of Sub-customers of Solution Partners> Requesting Association with a Partner.

● Modified Appendix > Critical Operations.

2019-10-30




This issue is the twenty-ninth official release.The following changes have been made:● Modified Joining HCPN > Applying to Become a Consulting

Partner.● Modified Joining HCPN > Applying to Become a Technology

Partner.● Modified Solution Partner Operations > Customer Business

> Customer Management > Setting Budgets for Customers.● Added Solution Partner Operations > Customer Business >

Customer Management > Assigning an Account Managerfor a Customer

● Modified Solution Partner Operations > Customer Business> Coupon Management > Withdrawing Cash Coupons.

● Modified Solution Partner Operations > FinancialInformation > Incentive Earning Management >Description of Incentive Earnings Distribution Statuses.Specifically, modified the description about the receiving timein the payment step.

● Modified Solution Partner Operations > FinancialInformation > Incentive Earning Management >Confirming Incentive Earnings.

● Modified Appendix > Critical Operations.

2019-10-23

This issue is the twenty-eighth official release.The following changes have been made:● Modified Solution Partner Operations > Financial

Information > Incentive Earning Management. Specifically,updated some snapshots.

● Modified Solution Partner Operations > Customer Business> Customer Management. Specifically, updated somesnapshots.


2019-09-30




This issue is the twenty-seventh official release.The following changes have been made:● Modified Solution Partner Operations > Customer Business

> Customer Development > Inviting a Pre-RegisteredCustomer by Hyperlink or QR Code.

● Modified Solution Partner Operations > Customer Business> Coupon Management > Viewing Operation Logs.

● Modified Solution Partner Operations > Partner AccountManagement > Managing Basic Information.

● Modified Solution Partner Operations > Customer Business> Customer Management > Setting Discounts forCustomers.

● Modified Solution Partner Operations > Customer Business> Customer Order Management > Adjusting the Price of aCustomer's Order.

● Added Solution Partner Operations > Customer Business >Customer Management > Performing Resource O&M forCustomers.


● Modified Operations of Sub-customers of Solution Partners> Using Discounts Granted by the Partner > ViewingDiscounts.

● Modified Solution Partner Operations > FinancialInformation > Viewing Account Statements. Specifically,updated the account statements screenshot.

● Modified Solution Partner Operations > FinancialInformation > Incentive Earning Management > Applyingto Issue Incentive Earnings. Specifically, updated theincentive earning distribution procedure.

● Modified Solution Partner Operations > FinancialInformation > Incentive Earning Management >Confirming Incentive Earnings. Specifically, updated theincentive earnings confirmation screenshot and descriptions.

● Added Appendix (HCPN agreement, solution partneragreement, HCPN logo usage guide, and critical operations).

2019-09-24




This issue is the twenty-sixth official release.This release incorporates the following change:● Optimized Operations of Sub-customers of Solution

Partners > Using Discounts Granted by the Partner > UsingDiscounts.

● Modified Solution Partner Operations > Customer Business> Customer Order Management > Viewing a Customer'sOrders. Specifically, added descriptions of exportingcustomers' orders.

● Added Solution Partner Operations > Customer Business >Customer Management > Freezing a Customer Account.

2019-09-02

This issue is the twenty-fifth official release.This release incorporates the following change:● Modified Solution Partner Operations > Customer Business

> Customer Expenditures > Viewing Expenditure Summary.

2019-08-27

This issue is the twenty-fourth official release.This release incorporates the following change:● Added Solution Partner Operations > Customer Business >

Placing Orders for on Customers' Behalf.

2019-08-21

This issue is the twenty-third official release.This release incorporates the following change:● Changed Salesperson to Account manager and Supervisor

to Account director.● Modified Joining HCPN > Applying to Become a Consulting

Partner.● Modified Joining the Partner Program > Applying for

Joining the Partner Program > Applying to Join the HCPNSolution Partner Program.

2019-08-14

This issue is the twenty-second official release.This release incorporates the following change:● Modified Solution Partner Operations > Partner Account

Management > Business Information Certification.● Modified HCPN Overview and Common Operations.● Modified Solution Partner Operations > Customer Business

> Customer Expenditures > Viewing Expenditure Summaryand Solution Partner Operations > Customer Business >Customer Expenditures > Viewing Expenditure Details.

● Modified Solution Partner Operations > FinancialInformation > Viewing Partner Bills.

2019-07-31




This issue is the twenty-first official release.This release incorporates the following change:● Modified Solution Partner Operations > Customer Business

> Customer Management > Querying Customers.

2019-07-24

This issue is the twentieth official release.This release incorporates the following change:● Modified HCPN Overview and Common Operations.● Modified Joining HCPN > Applying to Become a Consulting

Partner/Applying to Become a Technology Partner.

2019-07-17

This issue is the nineteen official release.This release incorporates the following change:● Modified Solution Partner Operations > Customer Business

> Customer Expenditures > Viewing Expenditure Summary.● Modified Solution Partner Operations > Customer Business

> Pre-registering Customers/Inviting Pre-RegisteredCustomers by Emails.


● Modified Solution Partner Operations > FinancialInformation > Incentive Earning Management >Confirming Incentive Earnings/Applying to Issue IncentiveEarnings.


2019-07-11

This issue is the eighteenth official release.This release incorporates the following change:Modified Solution Partner Operations > Financial Information> Viewing Partner Bills.

2019-06-25

This issue is the seventeenth official release.The following changes have been made:Modified Operations of Sub-customers of Solution Partners >Requesting Association with a Partner.

2019-06-14

This issue is the sixteenth official release.The following changes have been made:Modified Solution Partner Operations > Customer Business >Customer Management > Viewing a Customer's Resources.

2019-06-12




This issue is the fifteenth official release.The following changes have been made:● Modified Partner Account Management > Business

Information Certification.

2019-05-30

This issue is the fourteenth official release.The following changes have been made:● Modified Partner Account Management > Business

Information Certification.● Modified Joining HCPN > Applying to Become a Consulting

Partner/Applying to Become a Technology Partner/Requesting to Upgrade a Consulting Partner/Requesting toUpgrade a Technology Partner.

● Modified Joining the Partner Program > Applying forJoining the Partner Program > Applying for Joining theService Partner Program/Applying to Join the HCPN AIPartner Club Program.

● Modified Joining the Partner Program > Querying EnrolledPartner Programs.

● Modified Partner Account Management > Managing BasicInformation.

2019-05-22

This issue is the thirteen official release.The following changes have been made:● Modified Solution Partner Operations > Operation

Statistics > Viewing Expenditure Statistics.● Modified Solution Partner Operations > Customer Business

> Coupon Management > Viewing the Cash Coupon Quota.● Modified Solution Partner Operations > Financial

Information > Incentive Earning Management > Applyingto Issue Incentive Earnings.

● Added descriptions of modifying the company name inPartner Account Management > Managing BasicInformation.

● Modified Solution Partner Operations > FinancialInformation > Invoice Management.


● Added Solution Partner Operations > Financial Information> Incentive Earning Management > Confirming IncentiveEarnings.

2019-04-29




This issue is the twelfth official release.The following changes have been made:● Modified Operations of Sub-customers of Solution Partners

> Using Discounts Granted by the Partner > UsingDiscounts.

● Updated screenshots in Solution Partner Operations >Customer Business > Customer Management > QueryingCustomers.

● Added descriptions of querying reserved instances in SolutionPartner Operations > Customer Business > CustomerManagement > Querying Customers.

● Modified Solution Partner Operations > Customer Business> Customer Development > Pre-registering Customers/Managing Invited Customers.


● Modified Joining HCPN > Applying to Become a ConsultingPartner/Applying to Become a Technology Partner.

● Modified Joining HCPN > Applying to Become a ConsultingPartner.

2019-03-22

This issue is the eleventh official release.The following changes have been made:● Added notes in Operations of Sub-customers of Solution

Partners > Requesting Association with a Partner.● Added notes in Operations of Sub-customers of Solution

Partners > Topping Up a HUAWEI CLOUD Account.● Deleted the Viewing an Expenditure Summary chapter

under Solution Partner Operations > Financial Information.● Deleted the Viewing Expenditure Details chapter under

Solution Partner Operations > Financial Information.● Added Solution Partner Operations > Customer Business >

Customer Expenditures.

2019-03-08

This issue is the tenth official release.The following changes have been made:Added chapter "Partner Training and Certification Guide".

2019-03-01




This issue is the ninth official release.The following changes have been made:● Added Solution Partner Operations > Financial Information

> Incentive Reward Management.● Modified descriptions in Solution Partner Operations >

Financial Information > Topping Up an Account.● Added Solution Partner Operations > Account Management

> Business Information Certification.● Modified descriptions in Solution Partner Operations >

Customer Business > Customer Management > QueryingCustomers.

● Added causes to customer association failures andrecommended operations in Solution Partner Operations >Customer Business > Customer Development > ManagingInvited Customers.

● Added a precaution in Operations of Sub-customers ofSolution Partners > Requesting Association with a Partner.

● Added a precaution and optimized the procedure descriptionin Joining HCPN > Applying to Become a ConsultingPartner.

● Added a precaution and optimized the procedure descriptionin Joining HCPN > Applying to Become a TechnologyPartner.

● Added a precaution and optimized the procedure descriptionin Joining the Partner Program> Applying for Joining thePartner Program> Applying for Joining the Service PartnerProgram.

● Added a precaution and optimized the procedure descriptionin Joining the Partner Program> Applying for Joining thePartner Program > Applying to Join the HCPN AI PartnerClub Program.

● Added a precaution in Joining the Partner Program>Applying for Joining the Partner Program > Applying toJoin the HCPN Solution Partner Program.

● Added a precaution in Joining the Partner Program>Applying for Joining the Partner Program > Applying toJoin the HCPN Software Partner Program.

2019-02-22




This issue is the eighth official release.The following changes have been made:● Added descriptions of the negative bill amount in Solution

Partner Operations > Financial Information > ViewingPartner Bills.

● Added the association failure causes and suggested operationsin Solution Partner Operations > Customer Business >Customer Development > Managing Invited Customers.

2019-02-01

This issue is the seventh official release.The following changes have been made:● Added descriptions about SMS receiving setting in Solution

Partners > Account Management > Managing BasicInformation.

● Updated the figure for custom invitation in Solution Partners> Customer Business > Customer Development > Inviting aPre-Registered Customer by Hyperlink or QR Code.

● Added Disassociating from a Partner under Sub-customersof Solution Partners.

● Updated figures in Managing Partner Types and Tiers>Managing Partner Tiers.

● Optimized descriptions in Solution Partners > OperationStatistics > Viewing Customer Statistics.

● Optimized descriptions in Managing Partner Types andTiers> Managing Partner Types.

2019-01-25

This issue is the sixth official release.The following changes have been made:● Optimized descriptions in Solution Partners > Customer

Business > Customer Order Management > Adjusting thePrice of a Customer's Order.

● Optimized descriptions in Solution Partners > OperationStatistics > Viewing Customer Statistics.

● Optimized descriptions in Solution Partners > CustomerBusiness > Customer Management > Adjusting Credit Limitfor a Customer.

January 08,2019




This issue is the fifth official release.The following changes have been made:● Optimized descriptions in Solution Partners > Registering as

a Solution Partner.● Optimized descriptions in Solution Partners > Logging In to

the Partner Center.● Optimized descriptions in Solution Partners > Account

Management > Managing Basic Information.● Optimized descriptions in Solution Partners > Partner

Programs > Applying to Become a Solution Partner.● Added chapter Overview to introduce partner types.● Added chapter Joining HCPN.● Added Joining the Partner Program > Applying for Joining

the Partner Program.

December28, 2018

This issue is the fourth official release.The following changes have been made:● Added Solution Partners > Financial Information >

Repayment.● Added Solution Partners > Financial Information > Partner

Bill.● Optimized descriptions in Solution Partners > Customer

Business > Customer Order Management > Adjusting thePrice of a Customer's Order.

● Optimized descriptions in Sub-customers of SolutionPartners > Requesting Association with a Partner.

● Optimized descriptions in Solution Partners > OperationStatistics.

● Added Solution Partners > Financial Information > InvoiceManagement > Requesting a HUAWEI CLOUD Invoice andReturning a HUAWEI CLOUD Invoice.

● Optimized descriptions in Solution Partners > CustomerBusiness > Customer Management > Querying Customers.

● Added Solution Partners > Customer Business > CustomerManagement > Adjusting Credit Limit for Customers.

● Modified descriptions in Solution Partners > CustomerBusiness > Customer Management > Setting Discounts forCustomers.

● Optimized descriptions in Solution Partners > CustomerBusiness > Customer Development.

December21, 2018




This issue is the third official release.The following changes have been made:● Optimized descriptions in Solution Partners > Financial

Information > Viewing Expenditure Details.● Optimized descriptions in Solution Partners > Customer

Business > Customer Order Management > Viewing aCustomer's Orders because the system can now sortcustomer orders by product type.

● Optimized descriptions in Solution Partners > OperationStatistics > Viewing Customer Statistics and divided thenumber of customers with expenditure into those with cashexpenditure and those with other expenditure.

● Optimized descriptions in Solution Partners > CustomerBusiness > Customer Development.

● Optimized descriptions in Solution Partners > AccountManagement > Managing Basic Information.

● Optimized descriptions in Solution Partners > Help andFeedback.

● Optimized descriptions in Customer Details.● Optimized descriptions in Sub-customers of Solution

Partners > Requesting Association with a Partner.● Optimized descriptions in Solution Partners > Financial

Information > Query Expenditure Summary.

December14, 2018




This issue is the second official release.The following changes have been made:● Optimized Solution Partners > Customer Business >

Customer Management.● Optimized descriptions in Viewing Expenditure Summary,

Viewing Account Statements, and Querying Allocationsand Withdrawals.

● Added descriptions about viewing operation records inSolution Partners > Customer Business > CustomerManagement > Setting Discounts for Customers.

● Added descriptions about associated resources in SolutionPartners > Customer Business > Customer Management >Viewing Customer's Resources.

● Added descriptions about viewing customer associationrecords in Solution Partners > Customer Business >Customer Management > Querying Customers.

● Added descriptions about notifying customers of placinganother order in Solution Partners > Customer Business >Paying an Order on a Customer's Behalf.

● Added icons to distinguish between the images for Referraland Resell customers in Pre-Registering Customers Offlineand Pre-Registering Customers Using Dedicated PromotionLinks in Solution Partners > Customer Business > CustomerDevelopment.

● Added descriptions about the new tabs and screenshots inSolution Partners > Operation Statistics > ViewingCustomer Statistics.

● Modified screenshots in Solution Partners > OperationStatistics > Viewing Spend Statistics.

● Added operation steps in Solution Partners > CustomerBusiness > Customer Development > Pre-RegisteringCustomers Using Dedicated Promotion Links.

November28, 2018

This issue is the first official release. October 30,2018

