User Emergency Contact Details

Simon Trivella –28th May 2009

Distribution Workstream

Background

• UNC TPD Section Q covers “Emergencies”

– 2.2 Emergency Preparedness

• User Emergency Contacts (2.2)

• Large Firm Supply Points / Emergency Contacts (2.3)

• Interruptible Supply Points / Emergency Contacts (2.4)

• Priority Supply Points (2.5)

• Emergency Procedures (2.6)

• User Procedures (2.7)

Background

• Annual NEC / DN Emergency Exercises

– Exercise Prelude

• DN Contact Exercises

• “Mod 0090” Safety Case Impact Assessment

• Safety Case Submission

User Emergency Contacts

• Each User shall provide:

– Single telephone number & fax that will allow the Transporter to contact a representative 24 hours a day

– The name(s) / title(s) of the User’s representatives who may be contacted at such numbers

– Each representative shall be a person having appropriate authority / responsibility to act as primary contact

– Details to be provided by Applicant User, maintained at all times and updated promptly and, where possible, in advance

User Emergency Contacts

• Ad-hoc processes

• Inconsistent approach from both Transporters & Users

• Duplication of effort

• Potential for mistakes / errors

Proposed Process Improvements

• Single central data management

• Build upon existing Customer Life Cycle process

• User Emergency Contact details submitted to xoserve

– User (as per UNC TPD Section Q 2.2)

– Transporter (equivalent to User)

• Issued to Transporters on a regular basis

– Every [2] months; or

– Following any update

Proposed Process Improvements

• Issued to Users on a regular basis

– Every [2] months for validation

• User updates at anytime

• Existing processes can remain (if required)

Advantages

• Single consistent process

• Assists with compliance of UNC TPD Section Q 2.2.1

• Flexible process, no intention to “Codify”

• Could be extended to cover other User / Transporter ‘contacts’

Disadvantages

• Are there any ?

Next Steps

• User / Transporter Feedback

– Provisional discussions with xoserve & Transporters

– High level discussion taken place with a few Users

– All positive, so far

• Development / Implementation of process

• Not User Pays!

• Pre-Nexus!

Next Steps & beyond

• Further work required:

– Large Firm Supply Points / Emergency Contact Details

• Transporters taking different approach

– Further DN contact exercises

– Revised ‘categories’ of Large Firm Supply Points

• Interruptible, VLDMC, Special Status Sites, LLFSP, SLFSP

– Allows for more targeted approach

Next Steps & beyond

• Increased ability to feedback and improve Contact information

• Similar, non-Code, process required

• Transporter / User development sessions

• Feedback / suggestions welcome

Reminder!

  Large Firm

Interruptible    >25,000 tpa >50,000 tpa

Site Manned 24 Hours

24 hour Emergency Contact and Job Title 1-5 1-5 1-4

Emergency Contact Telephone Number 1-5 1-5 1-4

Fax   1 1

Site Not Manned 24 Hours

24 hour Emergency Contact and Job Title 3-5 3-5 3-4

Emergency Contact Telephone Number 3-5 3-5 3-4

Fax   1 1

• UNC TPD Section Q 2.3/2.4

Reminder!

  Large Firm

Interruptible    >25,000 tpa >50,000 tpa

Site Manned 24 Hours

24 hour Emergency Contact and Job Title 1 1 1

Emergency Contact Telephone Number 1 1 1

Fax   1 1

Site Not Manned 24 Hours

24 hour Emergency Contact and Job Title 3 3 3-4

Emergency Contact Telephone Number 4 4 3-4

Fax   1 1

• Preferred information*

*As per the Emergency Contact Information leaflet endorsed by the DTi, HSE, Ofgem

User Emergency Contact Details

Simon Trivella –28th May 2009

Distribution Workstream