use your expertise to help your community with their knowledge management needs
TRANSCRIPT
Margaret M. Bandy, AHIP, FMLA Joyce E. Condon, MLS, AHIP
Ellen D. Graves, MLS
Use Your Expertise to Help Your Community with Their Knowledge Management Needs
Acknowledgements
Lorri Zipperer, author of “Knowledge Services” chapter in the MLA Guide to Managing Health Care Libraries, 2nd ed.
Charles Bandy, creator of KMConnect.net web site that explores systems that support knowledge management.
Knowledge Management
David Skyrme Associates: http://www.skyrme.com/resource/kmbasics.htm
Knowledge Management is the explicit and systematic management of vital knowledge – and its associated processes of
• creation,• organization,• diffusion, • use and exploitation
in pursuit of business objectives.
http://www.youtube.com/watch?v=f_x78XLBBVM
Video: Discover What You Know
Reflecting on Librarians’ KM skillsNancy Dixon, author of Common Knowledge highlights the following
skills she brings to organizations as a KM consultant
Librarian’s roles
• Sharing of stories (narrative approach to KM)• Participating in journal clubs• Promoting integration of knowledge resources
into the electronic medical record• Developing knowledge repositories• Supporting communities of practice through in person
collaboration and application of technologies
Communities of Practice
Communities of practice are formed by people who engage in a process of collective learning in a shared domain of human endeavor . . .Communities of practice are groups of people who share a concern or a passion for something they do and learn how to do it better as they interact regularly. http://www.ewenger.com/theory/index.htm
Communities of Practice
Exempla Librarians Participate in • Heart Failure Microsystem• NICU Journal Club• NICU Microsystem• ICU Microsystem• System Patient Safety Committee• Interdisciplinary Shared Decision Making
Steering Committee
• Multiple storehouses• Lack of clarity on where electronic documents
should be filed and difficulty in locating what you need even if you think it is there
• Current information and archival information is mixed together
• Difficulty in deploying effective technologies to assist in knowledge sharing and collaboration
Technological Barriers
Portal Microsites
• Shared workspace for teams• Knowledge repository for “lessons learned.”• Not a full-blown content management
system• Leverages available technology—”Use what
you have”
Portal Microsites
• ICU Microsystem• Exempla System Patient Safety Committee• Nursing Research & Evidence-Based Practice
Council• Interdisciplinary Shared Decision Making
Steering Committee• Ethics Committee
Future work
• Scribe for Patient Safety Leadership WalkRounds
• Leading new Knowledge Management team as part of the Interdisciplinary Shared Decision Making effort.
References & Readings Bandy, Margaret, Joyce Condon, and Ellen Graves. 2008. "Participating in Communities of
Practice." Medical Reference Services Quarterly 27, no. 4: 441-449. Brown, John Seely, and Paul Duguid . 2000. The Social Life of Information. Boston: Harvard
Business School Press. Frankel, Alan,et al. 2005. "Patient Safety Leadership WalkRounds at Partners Healthcare:
Learning From Implementation." Joint Commission Journal on Quality and Patient 31, no. 8 (Aug): 423-37.
O'Dell, Carla S., and Cindy Hubert. 2011. The New Edge In Knowledge: How Knowledge Management Is Changing The Way We Do Business. Hoboken, NJ: Wiley.
Senge, Peter M. 2006. The Fifth Discipline: The Art and Practice of the Learning Organization. New York, N.Y.; London: Currency Doubleday.
Wenger, Etienne, Nancy White, and John D. Smith. 2009. Digital Habitats: Stewarding Technology for Communities. Portland, OR: CPsquare.
Zipperer, Lorri, and Geri. Amori. 2011. "Knowledge Management: An Innovative Risk Management Strategy." Journal of Healthcare Risk Management: The Journal of the American Society for Healthcare Risk Management 30, no. 4: 8-14.
Zipperer, Lorri. 2011. “Knowledge Services.” In The Medical Library Association Guide to Managing Health Care Libraries (pp.301-319), edited by Margaret Moylan Bandy and Rosalind Farnam Dudden. New York: Neal-Schuman Publishers.