u.s. dot air travel consumer report

U.S. Department of Transportation Air Travel Consumer Report A Product Of The OFFICE OF AVIATION ENFORCEMENT AND PROCEEDINGS Aviation Consumer Protection Division 1 Data collected by theBureau of Transportation Statistics.Website: http://www.bts.gov/ 2 Data compiled by theAviation Consumer Protection Division.Website: http://www.dot.gov/airconsumer 3 Data provided by theDepartment of Homeland Security, Transportation Security Administration 4 Data collected by theAviation Consumer Protection Division

Issued: August 2015 Flight Delays1J une 2015 Mishandled Baggage1J une 2015 J anuary J une 2015 Oversales12nd. Quarter 2015 J anuary J une 2015 Consumer Complaints2J une 2015 (Includes Disability andJ anuary J une 2015 Discrimination Complaints) Customer Service Reports to the Dept. of Homel and Security3J une 2015 Ai rline AnimalIncident Reports4J une 2015 TABLE OF CONTENTS Section Page Introduction 2 Flight Delays Explanation3 Table 14 Overall Percentageof Reported FlightOperations Arriving On Time, by Carrier Table 1A5 Overall Percentageof Reported FlightOperations Arriving On Timeand Carrier Rank,by Month, Quarter, and Data Baseto DateTable 26 Number of Reported Flight Arrivals and Percentage Arriving On Time, by Carrier and Airport Table 310 Percentageof All Carriers' Reported Flight OperationsArriving On Time, by Airport and Timeof Day Table 412 Percentageof All Carriers' Reported Flight OperationsDeparting On Time, by Airport and Timeof Day Table 514 List of Regularly Scheduled Flights with Morethan50% Delayed Arrivals of MoreThan 30 Minutes Table 618 Number and Percentageof RegularlyScheduled Flights Arriving Late70% of the Timeor MoreTable 719 On-TimeArrival and Departure Percentage, by Airport Table 823 Overall Number and Percentageof Flight Cancellations, by Carrier Table 8A24 Number and Percentageof Regularly Scheduled FlightsCanceled 5% or Moreof theTime, By Carrier. Table 9 25 Flight Causation Data, By Airlineand Category Table 10 26 Flight Causation Data, Graphic Representation SectionPage Flight Delays (continued) Table 1127 List of Regularly Scheduled Flights with TarmacDelays Over 3 Hours, By Carrier Table 11A28 List of Regularly Scheduled International Flights with Tarmac Delays Over 4 Hours, By Carrier Table 12 29 Number and Percentageof Regularly Scheduled Flights With Tarmac Delays of 2 Hours or More, By Carrier Footnotes30 Appendix31 Mishandled Baggage Explanation32 Ranking June 201533Ranking January - June 201534Oversales Explanation35 Ranking 2nd Quarter 201536 Ranking January - June 201537 Consumer Complaints Explanation38 Complaint Tables 1-5 (June 2015)39 Summary, Complaint Categories, U.S. Airlines,Incident Dateand Companies Other ThanU.S. Airlines Ranking, Table 6 (June 2015)44 Complaint Tables 1-4 (January June 2015) 45 Summary, Complaint Categories, U.S. Airlines,and Companies Other ThanU.S. Airlines Ranking, Table 5 (January June 2015)50 Complaint Categories51 Customer Service Reports to the Department of Homeland Security (June 2015) .................................52 Airline Reports to DOT of Incidents Involvingthe Loss, Injury, or Death of Animals During Air Transportation (June 2015) .............................................. 53 2 INTRODUCTION The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Enforcement and Proceedings (OAEP).The report is designed to assist consumers with information on the quality of services provided by the airlines. The report is divided into six sections (Flight Delays, Mishandled Baggage, Oversales, Consumer Complaints, Customer Service Reports to the Transportation Security Administration, and Airline Reports of the Loss, Injury, or Death of Animals During Air Transportation).The sections that deal with flight delays, mishandled baggage and oversales are based on data collected by the Departments Bureau of Transportation Statistics.The section that deals with consumer complaints is based on data compiled by the OAEPs Aviation Consumer Protection Division (ACPD).The section that deals with customer service reports to the Department of Homeland Securitys Transportation Security Administration (TSA) is based on data provided by TSA.The section that deals with animal incidents during air transport is based on reports required to be submitted by airlines to the ACPD.Each section of the report is preceded by a brief explanation of how to read and understand the information provided. The report normally is released by the end of the second week of each month.The report is available via the Internet at: http://www.dot.gov/airconsumer 3 FLIGHT DELAYS This section provides information about airlineon-timeperformance, flight delays, and cancellations.It is based on data filed by airlines each month with theDepartment of Transportations Bureau of Transportation Statistics (Officeof AirlineInformation), as described in 14 CFR Part 234 of DOT's regulations.It covers nonstop scheduled-serviceflights between points within theUnited States (including territories) by thefourteen (14) U.S. air carriers that haveat least onepercent of total domestic scheduled-servicepassenger revenues. Therulerequires carriers to currently report on operations to and fromthe29 U.S. airports that account for at least onepercent of thenation's total domestic scheduled-servicepassenger enplanements (seeAppendix for a completelist of thereportableairports).However, all reporting airlines havevoluntarily provided data for their entiredomestic systems, and that information is included in this report. A flight is counted as "on time" if it operated less than 15 minutes after thescheduled timeshown in thecarriers' Computerized Reservations Systems (CRS).All tables in this report except Table4 arebased on gatearrival times; Table4 is based on gatedeparturetimes. In fulfilling DOTs datareporting requirements, thereporting air carriers useautomated and/or manual systems for collecting flight data.Thoseusing an automated systemrely on theAircraft Communication Addressing and Reporting System(ACARS), theDocking GuidanceSystem(DGS) or AirborneFlight Information System(AFIS).Based on thelatest information availableto DOT, of the14 reporting air carriers, seven carriers (Envoy, ExpressJ et, Frontier, Hawaiian, Southwest, US Airways and Virgin America) useACARS exclusively; SkyWest uses ACARS and AFIS; two carriers (American and United) usea combination of ACARS and DGS; and four carriers (Alaska, Delta, J etBlueand Spirit) usea combination of ACARS and manual reporting systems. As indicated above, a carrier may voluntarily filedata for its entiredomestic system.Tables 2, 3, and 4 arelimited to the29 required or "reportable" airports; Tables 5, 6 and 7 contain data on flights to/fromall airports that werereported.Tables 1 and 8 each haveonecolumn for the29 "reportable" airports and another for all of theairports reported; seefootnoteC for additional explanation. Tables 1 through 4 display percentages of flight operations that wereon time, whileTables 5 and 6 show servicethat was late.Tables 1, 1A, and 2 present databy carrier; airlines areranked by performancein Table1 and arelisted in alphabetical order by carrier codein Table2 (seeAppendix for codes).Beginning with theFebruary 1988 report, Table1A shows carrier rankings by month and time-series dataon thepercentageof flight operations that arrived on time. Tables 3 and 4 provideinformation by airport and timeof day.Table5 is a list of theregularly scheduled flights with morethan 50% delayed arrivals of morethan 30 minutes for two or moreconsecutivemonths.Table6, likeTables 1, 1A, and 2, presents data by carrier, but lists thecarriers in rank order fromworst to best based on thenumber of flights which werelate70% of thetimeor more.Table7 lists morethan 200 cities in alphabetical order with thecorresponding on-timearrival and departurepercentages. Tables 3, 4, and 5 contain information on thetimeof day that a flight operated.All times arelocal.A 10:50 a.m. departurefromAtlantais 10:50 a.m. Atlantatime; if that flight arrived in Dallas at 11:45 a.m., that is 11:45 a.m. Dallas time.If aflight's scheduled operating timechanged during themonth, Table5 shows thetimethat was in effect for thelast flight operation performed that month. Table8 displays thenumber of operations, number of flight cancellations, and percentageof cancellations by air carrier for thereportableairports and for theair carriers domestic system.Table8A displays thenumber and percentageof regularly scheduled flights canceled 5% or moreof thetime. Table9 displays airlineflight delay causation data by categories, and Table10 provides an overall graphic representation of that data. Table11 lists theregularly scheduled flights with tarmac delays of morethan 3 hours and Table11A lists theregularly scheduled international flights with tarmac delays of morethan 4 hours. Table12 displays thenumber and percentageof regularly scheduled flights with tarmac delays of 2 hours or more. Except for theflights listed in Tables 5, 11 and 11A this report provides summary information - it does not show theon-timerecord of individual flights.Theon-timeperformancefor individual markets and flights can besearched at http://www.bts.gov/programs/airline_information/airline_ontime_statistics/AirlineServiceQuality Performancedata fromthemost recent six months is availablefor freedownload as a CD product fromtheBTS Bookstoreat https://www.bts.gov/pdc/index.xml CDs for earlier months can bepurchased by sending an email to: [email protected] summary data for airports and airlines can befound at BTS Flight Delays at-a-Glanceat: http://www.transtats.bts.gov/HomeDrillChart.aspCauseof delay data for airports and airlines can befound at: http://www.transtats.bts.gov/OT_Delay/OT_DelayCause1.asp Information on theperformanceof specific flights is displayed on theCRS used by most airlines and travel agencies.Each of thereporting carriers' flights havea one-digit codebetween 0 and 9 representing that flight's percentageof on-timeoperations for thelatest reported month.For example, "8" means that flight arrived on time(within 15 minutes) between 80% and 89.9% of thetimeduring thelatest reported month. 4 JUNE 2015 AIR TRAVEL CONSUMER REPORT TABLE 1. OVERALL PERCENTAGE OF REPORTED FLIGHT OPERATIONS ARRIVING ON TIME BY CARRIER* AT 29 REPORTABLE AIRPORTS B/AT ALL US AIRPORTS C/ CARRIER NUMBER OF AIRPORTS REPORTED PERCENT OF ARRIVALS ON TIME D/ NUMBER OF AIRPORTS REPORTED PERCENT OF ARRIVALS ON TIME D/ HAWAIIAN AIRLINES S/882.11790.5 ALASKA AIRLINES S/2488.86387.4 DELTA AIR LINES S/2981.915182.2 VIRGIN AMERICA S/1580.61780.5 JETBLUE AIRWAYS S/2477.46378.1 SKYWEST AIRLINES S/2277.417677.3 AMERICAN AIRLINESS/ **2877.48777.2 -AMERICAN AIRLINESS/ 2876.37876.2 -US AIRWAYSS/2778.87078.5 SOUTHWEST AIRLINESS/***2472.88672.5 EXPRESSJET AIRLINES S/1970.517570.5 ENVOY AIR S/1270.712270.2 FRONTIER AIRLINES S/2466.64967.6 UNITED AIRLINES S/2766.77966.3 SPIRIT AIRLINESS/****1948.13349.9 TOTAL 74.8 74.8 For simplicity, statistics are displayed to one decimal place.Actual ranking order is based on our computer carrying out the number of decimal places to nine. *All U.S. airlines with at least one percent of total domestic scheduled-service passenger revenues, plus other carriers that report voluntaril y.The carriers that are ranked in this table are the same carriers that are ranked in the Mishandled Baggageand Consumer Complaintssections of this report. ** Effective January 2014, the American Airlines and US Airways data are combined for ranking purposes and appear as American Airlines data in this table to reflect the company merger. The data of the individual operating carriers appears below the combined data while operations remain separate.

*** Effective January 2015, data of the merged operations of Southwest Airlines and AirTran Airways are combined, and appear onl y as Southwest Airlines in this table. **** Per BTS Technical Directive #24 issued October 10, 2014, Spirit Airlines became a reporting carrier effective January 2015. 5 JUNE 2015 AIR TRAVEL CONSUMER REPORT TABLE 1A.OVERALL PERCENTAGE OF REPORTED FLIGHT OPERATIONS ARRIVING ON TIME AND CARRIER RANK, BY MONTH, QUARTER, AND 12 MONTHS Carrier* 3rd Quarter 07-09 2014 4th Quarter 10-12 2014 1st Quarter 01-03 2015 2nd Quarter 04-06 2015 Apr -15May-15Jun-15 12 Months Ending June 2015 %Rank%Rank%Rank%Rank%Rank%Rank%Rank%Rank ALASKA85.0384.1385.1188.2289.3288.0287.4285.62 AMERICAN**77.9778.8875.9778.0780.2980.9677.2776.68 -AMERICAN75.4(--)75.8(--)75.1(--)77.9(--)79.2(--)78.3(--)76.2(--)76.5(--) -US AIRWAYS81.3(--)82.5(--)77.1(--)81.5(--)81.6(--)84.5(--)78.5(--)80.9(--) ENVOY72.81266.21260.61374.81077.01177.1970.21068.612 DELTA85.6287.4282.8385.3386.8387.2382.2385.33 EXPRESSJET74.11177.3673.6976.1980.2877.6870.5975.310 FRONTIER78.2674.61164.01271.11272.51373.11267.61172.311 HAWAIIAN92.8189.0185.1291.3192.7190.9190.5189.61 JETBLUE75.9981.7468.01181.0480.4784.3478.1576.77 SKYWEST78.3574.91076.8680.8583.1582.1577.3677.75 SOUTHWEST***75.31077.9779.0577.6881.8678.6772.5877.36 -SOUTHWEST74.7(--)77.5(--)(--)(--)77.6(--)(--)(--)(--)(--)(--)(--)77.3(--) -AIRTRAN84.1(--)88.2(--)(--)(--)(--)(--)(--)(--)(--)(--)(--)(--)87.6(--) SPIRIT****(--)(--)(--)(--)70.51061.81374.71261.21349.913(--)(--) UNITED77.4876.8975.9873.91179.41076.61066.31276.09 VIRGIN AMERICA83.0478.0579.2479.9683.5476.01180.5480.04 Total78.0 78.6 76.3 79.0 81.8 80.5 74.8 78.0 For simplicity, statistics are displayed to one decimal place.Actual ranking order is based on our computer carrying out the number of decimal places to nine. * All U.S. airlines with at least one percent of total domestic scheduled-service passenger revenues, plus other carriers that report voluntaril y (Mesa). ** Effective January 2014, the American Airlines and US Airways data are combined for ranking purposes and appear as American Airlines data in this table to reflect the company merger. The data of the individual operating carriers appears below the combined data while operations remain separate.

*** Effective January 2015, data of the merged operations of Southwest Airlines and AirTran Airways are combined, and appear onl y as Southwest Airlines in this table. Individual carrier data for 2014 is provided for historical purposes. **** Per BTS Technical Directive #24 issued October 10, 2014, Spirit Airlines became a reporting carrier effective January 2015. 6 JUNE 2015 AIR TRAVEL CONSUMER REPORT TABLE 2.NUMBER OF REPORTED FLIGHT ARRIVALS AND PERCENTAGE ARRIVING ON TIME D/ BY CARRIER AND AIRPORT (REPORTABLE AIRPORTS ONLY) ARRIVAL AIRPORT* ATLBOSBWICLTDCADENDFWDTW CARRIER # OF ARR. % ON TIME # OF ARR. % ON TIME # OF ARR. % ON TIME # OF ARR. % ON TIME # OF ARR. % ON TIME # OF ARR. % ON TIME # OF ARR. % ON TIME # OF ARR. % ON TIME AMERICAN**100673.7254676.458672.9762782.7253674.891469.71269680.151077.1 -AMERICAN48475.699473.626774.532876.885972.647572.41214680.322876.8 -US AIRWAYS52271.8155278.131971.5729983.0167775.843966.755076.528277.3 ALASKA3076.715090.03096.7H/12087.517186.014586.23093.3 JETBLUEH/351277.417179.511883.986079.19372.05671.412176.9 DELTA2081584.2145978.261680.559382.681874.166181.151883.4480380.7 EXPRESSJET550775.322677.08100.039956.925366.840175.1253767.5194275.6 FRONTIER53165.9H/H/6076.78877.3193368.911269.67779.2 HAWAIIANH/H/H/H/H/H/H/H/ ENVOY16568.5H/11082.7H/3070.0H/483373.017360.7 SPIRIT****36947.224059.628347.7H/H/39052.382951.560844.2 SKYWEST31073.52986.2H/5747.411068.2425376.241869.489775.1 UNITED39360.6120766.933060.0H/49263.8452468.343163.38549.4 VIRGIN AMERICAH/17687.5H/H/11267.0H/H/H/ SOUTHWEST***361373.799967.2628571.516654.2128072.3534474.0H/57868.2 TOTAL 3273980.11054475.0841971.4902080.8669973.71868472.32257575.7982475.3 * See Appendix at end of this section for list of airport and carrier codes. ** Effective January 2014, the American Airlines and US Airways data are combined for ranking purposes and appear as American Airlines data in this table to reflect the company merger. The data of the individual operating carriers appears below the combined data while operations remain separate.

*** Effective January 2015, data of the merged operations of Southwest Airlines and AirTran Airways are combined, and appear onl y as Southwest Airlines in this table. **** Per BTS Technical Directive #24 issued October 10, 2014, Spirit Airlines became a reporting carrier effective January 2015. 7 JUNE 2015 AIR TRAVEL CONSUMER REPORT TABLE 2.NUMBER OF REPORTED FLIGHT ARRIVALS AND PERCENTAGE ARRIVING ON TIME D/ BY CARRIER AND AIRPORT (REPORTABLE AIRPORTS ONLY) ARRIVAL AIRPORT* EWRFLLIADIAHJFKLASLAXLGA CARRIER # OF ARR. % ON TIME # OF ARR. % ON TIME # OF ARR. % ON TIME # OF ARR. % ON TIME # OF ARR. % ON TIME # OF ARR. % ON TIME # OF ARR. % ON TIME # OF ARR. % ON TIME AMERICAN**68164.368075.126474.684775.0152774.4133078.9343077.8229668.6 -AMERICAN32558.824276.426474.639372.0129175.179579.0271178.5119467.9 -US AIRWAYS35669.443874.4H/45477.523670.853578.971975.4110269.4 ALASKA6085.03086.73096.73076.7H/36091.475889.2H/ JETBLUE54570.5152878.917483.9H/377776.640782.638483.954067.4 DELTA48571.892481.722678.335779.8248179.197684.8248480.5228769.2 EXPRESSJET299863.6H/15468.2561474.7H/H/H/86462.5 FRONTIERH/4766.021064.314259.9H/42964.614163.89066.7 HAWAIIANH/H/H/H/3076.77284.716888.1H/ ENVOY5050.0H/H/H/33370.6H/2774.190558.5 SPIRIT****H/100853.1H/51145.4H/84052.639045.433053.0 SKYWESTH/H/5286.5147574.2H/17481.0334574.4887.5 UNITED411067.738471.1191868.7523170.237079.2100969.9275963.677158.1 VIRGIN AMERICA18075.66186.914882.4H/32679.832382.4108080.110854.6 SOUTHWEST***50061.4159775.420663.1H/H/643479.1357667.796361.3 TOTAL 960966.4625973.4338271.11420772.0884476.91235477.11854273.5916264.7 * See Appendix at end of this section for list of airport and carrier codes. ** Effective January 2014, the American Airlines and US Airways data are combined for ranking purposes and appear as American Airlines data in this table to reflect the company merger. The data of the individual operating carriers appears below the combined data while operations remain separate.

*** Effective January 2015, data of the merged operations of Southwest Airlines and AirTran Airways are combined, and appear onl y as Southwest Airlines in this table. **** Per BTS Technical Directive #24 issued October 10, 2014, Spirit Airlines became a reporting carrier effective January 2015.

8 JUNE 2015 AIR TRAVEL CONSUMER REPORT TABLE 2.NUMBER OF REPORTED FLIGHT ARRIVALS AND PERCENTAGE ARRIVING ON TIME D/ BY CARRIER AND AIRPORT (REPORTABLE AIRPORTS ONLY) ARRIVAL AIRPORT* MCOMDWMIAMSPORDPDXPHLPHX CARRIER # OF ARR. % ON TIME # OF ARR. % ON TIME # OF ARR. % ON TIME # OF ARR. % ON TIME # OF ARR. % ON TIME # OF ARR. % ON TIME # OF ARR. % ON TIME # OF ARR. % ON TIME AMERICAN**161275.2H/456576.568773.1514771.642972.0392375.9543683.5 -AMERICAN83674.4H/426576.432470.7456972.019671.935971.331777.6 -US AIRWAYS77676.2H/30077.036375.257868.323372.1356476.4511983.9 ALASKA5683.9H/H/6083.318587.6118291.93090.018687.1 JETBLUE165080.6H/H/H/25164.515678.214673.36080.0 DELTA140378.125380.275283.6580884.167369.460178.766576.261483.4 EXPRESSJET425.011672.4H/62971.5394764.8H/875.01100.0 FRONTIER37767.9H/18066.719761.448253.19077.827060.415071.3 HAWAIIANH/H/H/H/H/3080.0H/3050.0 ENVOYH/H/45477.5333.3615470.5H/H/H/ SPIRIT****37755.7H/H/30038.399034.99043.313330.16063.3 SKYWESTH/4290.5540.0260979.7384165.343886.3H/189683.0 UNITED106765.4H/20963.637960.2577063.457164.837062.240163.6 VIRGIN AMERICA3090.0H/H/H/15074.03096.7H/H/ SOUTHWEST***368575.9757572.6H/69864.3H/109472.870165.9503574.8 TOTAL 1026174.8798672.9616576.71137078.12759066.2471178.5624672.41386979.4 * See Appendix at end of this section for list of airport and carrier codes. ** Effective January 2014, the American Airlines and US Airways data are combined for ranking purposes and appear as American Airlines data in this table to reflect the company merger. The data of the individual operating carriers appears below the combined data while operations remain separate.

*** Effective January 2015, data of the merged operations of Southwest Airlines and AirTran Airways are combined, and appear onl y as Southwest Airlines in this table. **** Per BTS Technical Directive #24 issued October 10, 2014, Spirit Airlines became a reporting carrier effective January 2015. 9 JUNE 2015 AIR TRAVEL CONSUMER REPORT TABLE 2.NUMBER OF REPORTED FLIGHT ARRIVALS AND PERCENTAGE ARRIVING ON TIME D/ BY CARRIER AND AIRPORT (REPORTABLE AIRPORTS ONLY) ARRIVAL AIRPORT* SANSEASFOSLCTPA CARRIER # OF ARR. % ON TIME # OF ARR. % ON TIME # OF ARR. % ON TIME # OF ARR. % ON TIME # OF ARR. % ON TIME AMERICAN**79879.192074.9140676.340880.1107178.1 -AMERICAN47577.151972.890375.719874.747574.1 -US AIRWAYS32382.040177.650377.321085.259681.2 ALASKA50088.6479188.647687.218088.93076.7 JETBLUE11892.424069.244474.512070.850083.6 DELTA59186.1143481.3104280.1329887.892579.4 EXPRESSJETH/H/H/450.0H/ FRONTIER8476.28968.518073.911564.311973.9 HAWAIIAN3080.06085.06080.0H/H/ ENVOYH/H/H/H/H/ SPIRIT****18066.7H/H/H/15540.6 SKYWEST57178.3115884.8293378.9398887.4H/ UNITED77769.1100060.7450570.56360.352060.8 VIRGIN AMERICA17286.619489.7145481.2H/H/ SOUTHWEST***294273.2130572.0134467.979968.0241274.5 TOTAL 676376.71119181.11384475.3897584.8573274.6 * See Appendix at end of this section for list of airport and carrier codes ** Effective January 2014, the American Airlines and US Airways data are combined for ranking purposes and appear as American Airlines data in this table to reflect the company merger. The data of the individual operating carriers appears below the combined data while operations remain separate.

*** Effective January 2015, data of the merged operations of Southwest Airlines and AirTran Airways are combined, and appear onl y as Southwest Airlines in this table. **** Per BTS Technical Directive #24 issued October 10, 2014, Spirit Airlines became a reporting carrier effective January 2015. 10 JUNE 2015 AIR TRAVEL CONSUMER REPORT TABLE 3.PERCENTAGE OF ALL CARRIERS' REPORTED FLIGHT OPERATIONS ARRIVING ON TIME D/BY AIRPORT AND TIME OF DAY (REPORTABLE AIRPORTS ONLY) ARRIVAL AIRPORT* SCHEDULED ARRIVAL TIME ATLBOSBWICLTDCADENDFWDTWEWRFLLIADIAHJFKLASLAXLGAMCOMDW 600 -659 AM84.089.767.987.089.577.487.190.373.962.581.683.387.391.585.4J/77.286.8 700 -759 AM91.187.089.886.183.985.084.989.279.578.980.284.485.791.784.278.581.584.8 800 -859 AM90.586.291.990.390.782.684.887.880.592.784.583.689.592.385.085.390.889.2 900 -959 AM89.089.991.785.390.184.685.292.386.081.788.981.092.991.084.380.989.386.4 1000 - 1059 AM88.589.092.389.790.578.285.181.786.988.284.181.790.187.281.176.887.192.0 1100 - 1159 AM88.888.386.588.189.879.978.881.783.679.682.379.588.984.079.477.787.484.8 1200 - 1259 PM84.883.789.291.085.678.583.081.680.889.492.480.190.481.480.674.784.887.2 100 -159 PM86.884.686.388.687.179.981.589.974.184.476.673.781.582.981.174.885.275.9 200 -259 PM86.677.579.087.779.879.479.774.278.280.484.671.585.980.571.972.478.379.5 300 -359 PM82.078.479.181.484.278.674.580.070.178.978.570.687.778.676.065.085.278.7 400 -459 PM73.678.769.772.974.172.972.478.565.080.068.466.478.670.471.865.378.369.6 500 -559 PM69.170.862.873.168.366.269.561.360.472.671.365.979.274.470.957.071.367.2 600 -659 PM73.967.959.171.664.862.366.966.853.170.765.964.667.470.369.653.961.162.1 700 -759 PM68.560.255.568.059.456.665.061.944.670.860.559.467.268.064.849.356.261.1 800 -859 PM67.264.647.371.258.454.665.366.747.351.157.960.064.568.765.544.559.557.5 900 -959 PM66.966.750.870.357.255.662.368.149.952.251.551.756.768.657.946.959.958.1 1000 - 1059 PM66.356.548.258.457.468.561.253.747.252.367.960.554.654.863.451.763.546.7 1100 -559 AM63.366.653.667.358.555.769.058.163.558.061.464.874.464.169.956.163.951.8 TOTAL, ALL ARRIVALS, BY AIRPORT 80.175.071.480.873.772.375.775.366.473.471.172.076.977.173.564.774.872.9 * See Appendix at end of this section for list of airport codes. 11 JUNE 2015 AIR TRAVEL CONSUMER REPORT TABLE 3.PERCENTAGE OF ALL CARRIERS' REPORTED FLIGHT OPERATIONS ARRIVING ON TIME D/BY AIRPORT AND TIME OF DAY (REPORTABLE AIRPORTS ONLY) ARRIVAL AIRPORT* SCHEDULED ARRIVAL TIME MIAMSPORDPDXPHLPHXSANSEASFOSLCTPATOTAL 600 -659 AM88.289.981.266.781.191.3100.089.985.896.776.184.6 700 -759 AM86.177.678.696.585.790.487.390.892.098.296.186.4 800 -859 AM90.184.877.094.188.688.283.893.187.395.890.487.4 900 -959 AM88.887.375.592.881.386.585.689.379.389.690.785.7 1000 - 1059 AM85.980.876.689.485.388.384.584.476.891.090.984.6 1100 - 1159 AM84.074.575.386.566.786.385.086.680.982.088.182.6 1200 - 1259 PM88.687.870.984.688.887.584.887.078.787.782.282.9 100 -159 PM84.883.971.988.885.879.679.284.876.690.286.881.7 200 -259 PM79.784.569.573.881.483.172.483.873.689.482.578.8 300 -359 PM76.671.869.276.773.379.276.382.781.086.674.677.8 400 -459 PM76.876.461.583.170.071.565.983.169.586.778.172.5 500 -559 PM64.967.560.984.062.980.276.176.574.972.673.969.3 600 -659 PM67.576.348.471.060.672.672.177.774.079.364.566.6 700 -759 PM61.863.850.276.561.073.469.373.770.679.565.763.8 800 -859 PM62.173.751.475.949.070.572.880.868.372.958.563.1 900 -959 PM73.864.051.061.361.767.965.175.567.575.960.161.5 1000 - 1059 PM66.955.354.572.263.065.868.671.367.768.057.760.6 1100 -559 AM64.967.066.260.157.160.174.572.167.961.656.464.3 TOTAL, ALL ARRIVALS, BY AIRPORT 76.778.166.278.572.479.476.781.175.384.874.674.8 * See Appendix at end of this section for list of airport codes. 12 JUNE 2015 AIR TRAVEL CONSUMER REPORT TABLE 4.PERCENTAGE OF ALL CARRIERS' REPORTED FLIGHT OPERATIONS DEPARTING ON TIME E/ BY AIRPORT AND TIME OF DAY (REPORTABLE AIRPORTS ONLY) DEPARTURE AIRPORT* SCHEDULED DEPARTURE TIME ATLBOSBWICLTDCADENDFWDTWEWRFLLIADIAHJFKLASLAXLGAMCOMDW 600 -659 AM84.094.489.187.792.493.482.184.286.396.988.476.392.991.891.089.490.987.9 700 -759 AM87.391.186.692.390.086.882.984.986.986.092.584.391.589.688.590.989.185.8 800 -859 AM89.985.780.186.890.286.083.587.782.283.884.278.089.684.882.983.386.277.4 900 -959 AM87.486.181.387.988.979.078.884.077.288.288.679.689.686.276.984.783.579.1 1000 - 1059 AM87.284.786.481.585.978.477.989.684.183.683.375.286.583.277.378.186.778.7 1100 - 1159 AM84.084.481.687.590.769.874.773.078.079.672.576.789.978.473.679.282.072.8 1200 - 1259 PM82.884.877.477.884.171.569.485.675.881.474.672.285.772.270.276.281.668.3 100 -159 PM77.778.876.083.481.167.774.582.670.879.384.672.582.869.373.677.971.567.1 200 -259 PM80.074.759.978.481.772.768.875.662.677.067.463.578.167.472.970.975.452.6 300 -359 PM77.170.162.571.875.370.670.671.960.567.776.765.578.063.668.168.863.365.6 400 -459 PM69.972.659.475.266.268.662.268.257.968.663.560.578.763.671.963.064.052.9 500 -559 PM62.862.648.664.364.164.566.574.255.862.753.255.875.657.271.956.862.949.0 600 -659 PM62.066.743.063.661.257.659.256.044.867.057.753.569.462.968.351.551.951.2 700 -759 PM69.860.147.656.661.853.761.765.740.566.952.256.166.348.066.353.048.045.4 800 -859 PM64.760.639.565.258.051.061.166.834.865.140.548.868.250.958.645.551.342.6 900 -959 PM61.360.832.261.558.748.466.669.640.844.764.755.860.658.964.246.152.844.0 1000 - 1059 PM63.4J/40.070.175.051.762.5100.036.261.545.342.649.463.868.146.750.043.4 1100 -559 AM75.492.482.786.394.084.579.497.485.188.091.782.874.371.672.989.785.191.5 TOTAL, ALL DEPARTURES, BY AIRPORT 76.278.665.576.878.469.970.977.466.075.669.167.879.771.574.171.572.163.5 * See Appendix at end of this section for list of airport codes. 13 JUNE 2015 AIR TRAVEL CONSUMER REPORT TABLE 4.PERCENTAGE OF ALL CARRIERS' REPORTED FLIGHT OPERATIONS DEPARTING ON TIME E/ BY AIRPORT AND TIME OF DAY (REPORTABLE AIRPORTS ONLY) DEPARTURE AIRPORT* SCHEDULED DEPARTURE TIME MIAMSPORDPDXPHLPHXSANSEASFOSLCTPATOTAL 600 -659 AM88.889.479.594.489.792.291.894.291.390.297.189.7 700 -759 AM87.591.078.589.387.989.190.889.890.889.990.187.3 800 -859 AM90.481.775.992.589.986.083.191.085.191.889.785.1 900 -959 AM86.185.570.790.682.582.480.289.379.889.985.582.6 1000 - 1059 AM82.885.971.988.383.882.383.680.870.988.088.681.2 1100 - 1159 AM80.880.967.686.584.574.576.276.575.590.682.079.0 1200 - 1259 PM75.063.969.979.776.777.874.480.073.875.474.775.7 100 -159 PM75.480.565.275.880.676.474.772.367.985.079.174.5 200 -259 PM71.880.862.677.484.069.174.481.869.376.572.872.1 300 -359 PM73.179.859.480.373.071.866.276.965.485.766.270.4 400 -459 PM65.759.260.668.168.368.565.080.768.574.458.966.7 500 -559 PM62.574.555.680.558.761.269.373.970.982.259.963.8 600 -659 PM62.957.254.375.363.471.572.575.774.867.757.261.1 700 -759 PM67.477.245.768.051.355.967.681.468.525.059.760.5 800 -859 PM68.763.350.584.162.768.068.779.171.982.861.659.7 900 -959 PM62.175.753.573.561.259.269.674.275.986.958.260.7 1000 - 1059 PM33.384.356.282.876.558.484.775.470.178.139.762.2 1100 -559 AM70.392.283.182.289.283.2J/83.777.881.390.680.9 TOTAL, ALL DEPARTURES, BY AIRPORT 73.880.063.882.975.775.477.381.774.985.374.773.4 * See Appendix at end of this section for list of airport codes.

14 JUNE 2015 AIR TRAVEL CONSUMER REPORT TABLE 5. LIST OF REGULARLY SCHEDULED FLIGHTS WITH MORE THAN 50% DELAYED ARRIVALS OF MORE THAN 30 MINUTES FOR TWO OR MORE CONSECUTIVE MONTHS K/ CARRIER FLIGHT NUMBER MONTH ORIGIN-DESTIN. AIRPORTS SCHEDULED DEPARTURE TIME NUMBER OF OPERATIONSREPORTED* NUMBER OF FLIGHT OPERATIONS NOT ARRIVING ON TIME** PERCENT OF FLIGHT OPERATIONS NOT ARRIVING ON TIME** AVERAGE NUMBER OF MINUTES LATE*** CHRONICALLY DELAYED FLIGHTS FOR FOUR CONSECUTIVE MONTHS OR MORE None CARRIER FLIGHT NUMBER MONTH ORIGIN-DESTIN. AIRPORTS SCHEDULED DEPARTURE TIME NUMBER OF OPERATIONSREPORTED* NUMBER OF FLIGHT OPERATIONS NOT ARRIVING ON TIME** PERCENT OF FLIGHT OPERATIONS NOT ARRIVING ON TIME** AVERAGE NUMBER OF MINUTES LATE*** CHRONICALLY DELAYED FLIGHTS FOR THREE CONSECUTIVE MONTHS None CARRIER FLIGHT NUMBER MONTH ORIGIN-DESTIN. AIRPORTS SCHEDULED DEPARTURE TIME NUMBER OF OPERATIONSREPORTED* NUMBER OF FLIGHT OPERATIONS NOT ARRIVING ON TIME** PERCENT OF FLIGHT OPERATIONS NOT ARRIVING ON TIME** AVERAGE NUMBER OF MINUTES LATE*** CHRONICALLY DELAYED FLIGHTS FOR TWO CONSECUTIVE MONTHS FRONTIER1120MayLAS-CVG2245311858.0695.56 FRONTIER1120JunLAS-CVG2250302170.00104.89 FRONTIER1265MayORD-LAS2010311961.2974.21 FRONTIER1265JunORD-LAS2010302066.6793.90 FRONTIER1265MayPHL-ORD1810311858.06101.28 FRONTIER1265JunPHL-ORD1755302170.00107.30 SOUTHWEST3765MayHOU-EWR1725261765.3890.00 SOUTHWEST4295JunHOU-EWR1725261453.85123.43 * Minimum of 10 flights per month ** Includes canceled and diverted flights *** For flights late more than 30 minutes onl y.Excludes canceled and diverted flights Chronicall y Delayed Flights for individual months can be found on the BTS website http://www.bts.gov 15 JUNE 2015 AIR TRAVEL CONSUMER REPORT TABLE 5. LIST OF REGULARLY SCHEDULED FLIGHTS WITH MORE THAN 50% DELAYED ARRIVALS OF MORE THAN 30 MINUTES FOR TWO OR MORE CONSECUTIVE MONTHS K/ CARRIER FLIGHT NUMBER MONTH ORIGIN-DESTIN. AIRPORTS SCHEDULED DEPARTURE TIME NUMBER OF OPERATIONSREPORTED* NUMBER OF FLIGHT OPERATIONS NOT ARRIVING ON TIME** PERCENT OF FLIGHT OPERATIONS NOT ARRIVING ON TIME** AVERAGE NUMBER OF MINUTES LATE*** CHRONICALLY DELAYED FLIGHTS FOR TWO CONSECUTIVE MONTHS (CONTINUE) SPIRIT770MayATL-DTW1605311961.2996.56 SPIRIT770JunATL-DTW1605171376.47113.38 SPIRIT805MayATL-LAS2131251664.0077.20 SPIRIT805JunATL-LAS2137301963.3391.44 SPIRIT976MayDEN-DTW1959311754.8488.31 SPIRIT976JunDEN-DTW1959301860.00126.79 SPIRIT742MayDFW-MSP1535311858.06108.72 SPIRIT742JunDFW-MSP1535301653.3379.33 SPIRIT940MayDFW-ORD607311651.6177.44 SPIRIT940JunDFW-ORD610301653.3362.77 SPIRIT567MayDTW-ATL1842311961.2968.88 SPIRIT567JunDTW-ATL1859301756.67111.82 SPIRIT615MayFLL-TPA2150311754.84103.06 SPIRIT615JunFLL-TPA2150302273.33100.11 SPIRIT713MayIAH-DEN1739312064.5287.32 SPIRIT713JunIAH-DEN1739301756.67140.71 SPIRIT906MayIAH-DTW1900252184.00109.00 SPIRIT906JunIAH-DTW1905302583.3392.68 SPIRIT327MayIAH-LAX1425252080.00111.90 SPIRIT327JunIAH-LAX1425301756.67127.88 SPIRIT832MayIAH-MCO1318311651.6171.63 SPIRIT832JunIAH-MCO1318301756.6796.06 * Minimum of 10 flights per month ** Includes canceled and diverted flights *** For flights late more than 30 minutes onl y.Excludes canceled and diverted flights Chronicall y Delayed Flights for individual months can be found on the BTS website http://www.bts.gov 16 JUNE 2015 AIR TRAVEL CONSUMER REPORT TABLE 5. LIST OF REGULARLY SCHEDULED FLIGHTS WITH MORE THAN 50% DELAYED ARRIVALS OF MORE THAN 30 MINUTES FOR TWO OR MORE CONSECUTIVE MONTHS K/ CARRIER FLIGHT NUMBER MONTH ORIGIN-DESTIN. AIRPORTS SCHEDULED DEPARTURE TIME NUMBER OF OPERATIONSREPORTED* NUMBER OF FLIGHT OPERATIONS NOT ARRIVING ON TIME** PERCENT OF FLIGHT OPERATIONS NOT ARRIVING ON TIME** AVERAGE NUMBER OF MINUTES LATE*** CHRONICALLY DELAYED FLIGHTS FOR TWO CONSECUTIVE MONTHS (CONTINUED) SPIRIT500MayIAH-ORD1839312683.87108.92 SPIRIT500JunIAH-ORD1839302376.67108.50 SPIRIT314MayIAH-TPA1250241770.8372.13 SPIRIT314JunIAH-TPA1250161168.7580.67 SPIRIT806MayLAS-ATL2340251456.0080.17 SPIRIT806JunLAS-ATL2340301860.0084.06 SPIRIT709MayLAX-DTW2158311858.0675.41 SPIRIT709JunLAX-DTW2158302066.67140.67 SPIRIT736MayLAX-ORD1700312167.74122.33 SPIRIT736JunLAX-ORD1700302790.00105.08 SPIRIT331MayLGA-ORD2155312064.5273.89 SPIRIT331JunLGA-ORD2155302273.3386.50 SPIRIT912MayMCO-ORD1726311651.6176.38 SPIRIT912JunMCO-ORD1726302170.00135.21 SPIRIT612MayMSP-ORD604311651.61107.87 SPIRIT612JunMSP-ORD604302583.33110.90 SPIRIT614MayMSP-ORD1832311961.2981.47 SPIRIT614JunMSP-ORD1832302066.67108.80 SPIRIT992MayMSY-ORD1755312064.5292.32 SPIRIT992JunMSY-ORD1755302376.67124.16 SPIRIT708MayORD-BOS1336311651.6184.69 SPIRIT708JunORD-BOS1336302066.6793.82 * Minimum of 10 flights per month ** Includes canceled and diverted flights *** For flights late more than 30 minutes onl y.Excludes canceled and diverted flights Chronicall y Delayed Flights for individual months can be found on the BTS website http://www.bts.gov 17 JUNE 2015 AIR TRAVEL CONSUMER REPORT TABLE 5. LIST OF REGULARLY SCHEDULED FLIGHTS WITH MORE THAN 50% DELAYED ARRIVALS OF MORE THAN 30 MINUTES FOR TWO OR MORE CONSECUTIVE MONTHS K/ CARRIER FLIGHT NUMBER MONTH ORIGIN-DESTIN. AIRPORTS SCHEDULED DEPARTURE TIME NUMBER OF OPERATIONSREPORTED* NUMBER OF FLIGHT OPERATIONS NOT ARRIVING ON TIME** PERCENT OF FLIGHT OPERATIONS NOT ARRIVING ON TIME** AVERAGE NUMBER OF MINUTES LATE*** CHRONICALLY DELAYED FLIGHTS FOR TWO CONSECUTIVE MONTHS (CONTINUED) SPIRIT968MayORD-BWI2105312270.9784.62 SPIRIT968JunORD-BWI2105302170.00105.18 SPIRIT853MayORD-DEN2155312683.87109.73 SPIRIT853JunORD-DEN2155302480.00119.50 SPIRIT893MayORD-DFW925311961.2993.16 SPIRIT893JunORD-DFW925301756.6782.79 SPIRIT903MayORD-DFW2008312167.7483.58 SPIRIT903JunORD-DFW2008302170.00146.88 SPIRIT456MayORD-FLL700311754.84118.94 SPIRIT456JunORD-FLL700302480.0081.79 SPIRIT595MayORD-IAH925311858.0693.82 SPIRIT595JunORD-IAH925301860.00106.81 SPIRIT630MayORD-LGA1759311961.2977.24 SPIRIT630JunORD-LGA1759302066.6792.55 SPIRIT729MayORD-TPA1515181055.56113.11 SPIRIT729JunORD-TPA1515171482.35148.14 SPIRIT654MayPDX-ORD2355311651.6191.42 SPIRIT654JunPDX-ORD2355301963.3389.06 SPIRIT646MayTPA-DTW1935181161.11106.90 SPIRIT646JunTPA-DTW1935171588.24139.13 SPIRIT315MayTPA-IAH1635242187.5099.83 SPIRIT315JunTPA-IAH1635161275.00106.10 * Minimum of 10 flights per month ** Includes canceled and diverted flights *** For flights late more than 30 minutes onl y.Excludes canceled and diverted flights Chronicall y Delayed Flights for individual months can be found on the BTS website http://www.bts.gov 18 JUNE 2015 AIR TRAVEL CONSUMER REPORT TABLE 6. NUMBER AND PERCENTAGE OF REGULARLY SCHEDULED FLIGHTS I/ ARRIVING LATE 70% OF THE TIME OR MORE CARRIER NUMBER OF REGULARLY SCHEDULED FLIGHTS FOR WHICH CARRIER REPORTED DATA REGULARLY SCHEDULED FLIGHTS LATE 70% OF THE TIME OR MORE D/ NUMBERPERCENTAGE SPIRIT***3227623.6 FRONTIER272114.0 SOUTHWEST**3,7791473.9 UNITED1,512463.0 ENVOY868121.4 EXPRESSJET1,687140.8 SKYWEST1,70590.5 JETBLUE75020.3 DELTA2,66950.2 AMERICAN*2,71130.1 -AMERICAN1,51220.1 -US AIRWAYS1,19910.1 ALASKA50700.0 HAWAIIAN21800.0 VIRGIN AMERICA18000.0 TOTAL17,1803251.9 For simplicity, statistics are displayed to one decimal place. Actual ranking order is based on our computer carrying out the number of decimal places to nine. * Effective January 2014, the American Airlines and US Airways data are combined for ranking purposes and appear as American Airlines data in this table to reflect the company merger. The data of the individual operating carriers appears below the combined data while operations remain separate.

** Effective January 2015, data of the merged operations of Southwest Airlines and AirTran Airways are combined, and appear onl y as Southwest Airlines in this table. *** Per BTS Technical Directive #24 issued October 10, 2014, Spirit Airlines became a reporting carrier effective January 2015. 19 JUNE 2015 AIR TRAVEL CONSUMER REPORT TABLE 7.ON-TIME ARRIVAL AND DEPARTURE PERCENTAGE BY AIRPORT CITY (AIRPORT) PERCENT ONTIME REPORTED OPERATIONS

CITY (AIRPORT) PERCENT ONTIME REPORTED OPERATIONS ARR.DEP.ARR.DEP. ARR.DEP.ARR.DEP. ABERDEEN SD (ABR)81.786.76060 BRUNSWICK GA (BQK)79.281.87777 ABILENE TX (ABI)75.785.9206206 BUFFALO NY (BUF)72.980.31,6361,635 ADAK ISLAND AK (ADK)87.537.588 BURBANK CA (BUR)78.783.41,7361,736 AGUADILLA PR (BQN)66.070.9150151 BURLINGTON VT (BTV)66.371.4273273 AKRON OH (CAK)70.180.3559559 BUTTE MT (BTM)95.095.06060 ALBANY GA (ABY)80.571.47777 CASPER WY (CPR)86.982.8168169 ALBANY NY (ALB)70.185.0638638 CEDAR CITY UT (CDC)90.494.25252 ALBUQUERQUE NM (ABQ)74.278.11,9051,903 CEDAR RAPIDS/IOWA CITY IA (CID)70.674.4664664 ALEXANDRIA LA (AEX)69.380.4296296 CHAMPAIGN/URBANA IL (CMI)72.282.4176176 ALLENTOWN/BETHLEHEM/EASTON PA (ABE)75.682.8205204 CHANTILLY VA (IAD)71.169.13,3823,382 ALPENA MI (APN)88.584.65252 CHARLESTON SC (CHS)75.674.81,0961,097 AMARILLO TX (AMA)74.381.3478476 CHARLESTON/DUNBAR WV (CRW)72.273.9230230 ANCHORAGE AK (ANC)79.985.81,8941,891 CHARLOTTE AMALIE VI (STT)79.977.3384384 APPLETON WI (ATW)71.974.7224225 CHARLOTTE NC (CLT)80.876.89,0209,022 ARCATA/EUREKA CA (ACV)71.881.8110110 CHARLOTTESVILLE VA (CHO)76.075.4179179 ARLINGTON VA (DCA)73.778.46,6996,698 CHATTANOOGA TN (CHA)70.276.8399400 ASHEVILLE NC (AVL)75.677.6320321 CHICAGO IL (MDW)72.963.57,9867,989 ASPEN CO (ASE)63.372.6237234 CHICAGO IL (ORD)66.263.827,59027,591 ATLANTA GA (ATL)80.176.232,73932,735 CHRISTIANSTED VI (STX)82.384.49696 ATLANTIC CITY NJ (ACY)60.658.2330330 CLEVELAND OH (CLE)71.575.83,3073,311 AUGUSTA GA (AGS)75.780.4218219 CODY WY (COD)78.780.98989 AUSTIN TX (AUS)75.079.84,0604,058 COLLEGE STATION/BRYAN TX (CLL)76.684.5231232 BAKERSFIELD CA (BFL)75.278.6262262 COLORADO SPRINGS CO (COS)69.478.9679679 BALTIMORE MD (BWI)71.465.58,4198,422 COLUMBIA MO (COU)52.164.7119119 BANGOR ME (BGR)75.088.64444 COLUMBIA SC (CAE)71.978.7459460 BARROW AK (BRW)79.579.57878 COLUMBUS GA (CSG)78.989.57676 BATON ROUGE LA (BTR)69.274.7660660 COLUMBUS MS (GTR)74.488.48686 BEAUMONT/PORT ARTHUR TX (BPT)65.677.89090 COLUMBUS OH (CMH)71.775.62,3302,331 BELLINGHAM WA (BLI)100.0100.01719 CORDOVA AK (CDV)81.786.76060 BEMIDJI MN (BJI)90.093.36060 CORPUS CHRISTI TX (CRP)71.980.2377379 BEND/REDMOND OR (RDM)78.482.3227226 COVINGTON KY (CVG)72.375.31,9761,979 BETHEL AK (BET)89.087.88282 DALLAS TX (DAL)75.568.35,4075,409 BILLINGS MT (BIL)83.592.1278279 DALLAS/FORT WORTH TX (DFW)75.770.922,57522,573 BINGHAMTON NY (BGM)86.488.44443 DAYTON OH (DAY)71.274.0824824 BIRMINGHAM AL (BHM)74.179.81,2191,216 DAYTONA BEACH FL (DAB)80.086.0150150 BISMARCK/MANDAN ND (BIS)73.779.9327328 DEADHORSE AK (SCC)84.685.97878 BLOOMINGTON/NORMAL IL (BMI)70.682.9269269 DENVER CO (DEN)72.369.918,68418,667 BOISE ID (BOI)76.483.31,1371,138 DES MOINES IA (DSM)65.073.6777776 BOSTON MA (BOS)75.078.610,54410,544 DETROIT MI (DTW)75.377.49,8249,823 BOZEMAN MT (BZN)81.685.2365364 DEVILS LAKE ND (DVL)85.187.24747 BRAINERD MN (BRD)92.394.25252 DICKINSON ND (DIK)82.189.76768 BRISTOL/JOHNSON CITY/KINGSPORT TN (TRI)82.182.1196196 DILLINGHAM AK (DLG)91.779.22424 BROWNSVILLE TX (BRO)69.479.2235236 DOTHAN AL (DHN)76.781.0116116 20 JUNE 2015 AIR TRAVEL CONSUMER REPORT TABLE 7.ON-TIME ARRIVAL AND DEPARTURE PERCENTAGE BY AIRPORT CITY (AIRPORT) PERCENT ONTIME REPORTED OPERATIONS

CITY (AIRPORT) PERCENT ONTIME REPORTED OPERATIONS ARR.DEP.ARR.DEP. ARR.DEP.ARR.DEP. DUBUQUE IA (DBQ)72.182.68686 HAYDEN CO (HDN)66.7100.065 DULUTH MN (DLH)75.878.9182180 HAYS KS (HYS)90.480.85252 DURANGO CO (DRO)75.483.2207208 HELENA MT (HLN)84.291.4139139 EAGLE CO (EGE)63.389.73029 HIBBING MN (HIB)81.580.28181 EAU CLAIRE WI (EAU)71.771.76060 HILO HI (ITO)94.396.1543543 EL PASO TX (ELP)71.380.81,1341,133 HOBBS NM (HOB)71.487.55656 ELKO NV (EKO)96.494.65656 HONOLULU HI (HNL)83.791.34,1404,140 ELMIRA/CORNING NY (ELM)76.678.7188188 HOUSTON TX (HOU)74.367.54,9084,910 ERIE PA (ERI)68.380.06060 HOUSTON TX (IAH)72.067.814,20714,199 ESCANABA MI (ESC)84.682.75252 HUNTSVILLE AL (HSV)71.077.6445447 EUGENE OR (EUG)81.686.5348348 HYANNIS MA (HYA)84.676.91313 EVANSVILLE IN (EVV)71.675.9395395 IDAHO FALLS ID (IDA)86.089.0229228 FAIRBANKS AK (FAI)76.282.3265265 INDIANAPOLIS IN (IND)74.377.92,4212,418 FARGO ND (FAR)74.580.5560559 INTERNATIONAL FALLS MN (INL)86.883.05353 FAYETTEVILLE AR (XNA)67.873.7902901 IRON MOUNTAIN/KINGSFD MI (IMT)85.791.15656 FAYETTEVILLE NC (FAY)83.687.7146146 ISLIP NY (ISP)71.879.5404404 FLAGSTAFF AZ (FLG)79.883.8173173 JACKSON WY (JAC)75.482.5341338 FLINT MI (FNT)73.082.9455455 JACKSON/VICKSBURG MS (JAN)73.979.5696696 FORT LAUDERDALE FL (FLL)73.475.66,2596,263 JACKSONVILLE FL (JAX)73.778.11,6921,692 FORT MYERS FL (RSW)76.880.71,7211,721 JACKSONVILLE/CAMP LEJEUNE NC (OAJ)68.979.6103103 FORT SMITH AR (FSM)68.282.7173173 JAMESTOWN ND (JMS)84.986.37373 FORT WAYNE IN (FWA)74.179.9502502 JOPLIN MO (JLN)66.780.06060 FRESNO CA (FAT)80.381.2628629 JUNEAU AK (JNU)81.485.7484483 GAINESVILLE FL (GNV)68.976.6244244 KAHULUI HI (OGG)85.287.81,9421,943 GARDEN CITY KS (GCK)73.385.06060 KALAMAZOO MI (AZO)77.077.0161161 GILLETTE WY (GCC)82.690.78686 KALISPELL MT (FCA)84.689.1201201 GRAND FORKS ND (GFK)90.287.78281 KANSAS CITY MO (MCI)71.975.43,8433,845 GRAND ISLAND NE (GRI)78.683.95656 KETCHIKAN AK (KTN)78.884.1264264 GRAND JUNCTION CO (GJT)80.686.1345345 KEY WEST FL (EYW)81.080.3147147 GRAND RAPIDS MI (GRR)75.881.2977978 KILLEEN TX (GRK)73.378.6378378 GREAT FALLS MT (GTF)85.092.3207207 KING SALMON AK (AKN)70.883.32424 GREEN BAY WI (GRB)77.578.4503501 KNOXVILLE TN (TYS)63.673.1681680 GREENSBORO/HIGH POINT NC (GSO)76.276.5576578 KODIAK AK (ADQ)82.584.25757 GREER SC (GSP)71.377.9609611 KONA HI (KOA)91.293.91,1251,125 GUAM TT (GUM)80.063.33030 KOTZEBUE AK (OTZ)88.391.76060 GULFPORT/BILOXI MS (GPT)71.875.6348348 LA CROSSE WI (LSE)76.577.0162161 GUNNISON CO (GUC)42.157.91919 LAFAYETTE LA (LFT)74.780.2505505 GUSTAVUS AK (GST)70.870.82424 LAKE CHARLES LA (LCH)74.478.4176176 HANCOCK/HOUGHTON MI (CMX)65.085.06060 LANSING MI (LAN)74.480.6160160 HARLINGEN/SAN BENITO TX (HRL)75.385.7279279 LARAMIE WY (LAR)81.184.65352 HARRISBURG PA (MDT)70.477.4291292 LAREDO TX (LRD)75.278.2202202 HARTFORD CT (BDL)72.580.31,7921,796 LAS VEGAS NV (LAS)77.171.512,35412,362 HATTIESBURG/LAUREL MS (PIB)67.378.85252 LATROBE PA (LBE)54.960.6142142 21 JUNE 2015 AIR TRAVEL CONSUMER REPORT TABLE 7.ON-TIME ARRIVAL AND DEPARTURE PERCENTAGE BY AIRPORT CITY (AIRPORT) PERCENT ONTIME REPORTED OPERATIONS

CITY (AIRPORT) PERCENT ONTIME REPORTED OPERATIONS ARR.DEP.ARR.DEP. ARR.DEP.ARR.DEP. LAWTON/FORT SILL OK (LAW)70.073.3120120 NEWBURGH/POUGHKEEPSIE NY (SWF)85.287.36163 LEWISTON ID (LWS)96.498.25656 NEWPORT NEWS/WILLIAMSBURG VA (PHF)71.677.1109109 LEXINGTON KY (LEX)74.779.2616616 NIAGARA FALLS NY (IAG)64.065.42526 LIHUE HI (LIH)91.693.81,0391,040 NOME AK (OME)85.085.06060 LINCOLN NE (LNK)72.679.0208210 NORFOLK VA (ORF)72.375.9876876 LITTLE ROCK AR (LIT)67.174.31,0661,065 NORTH BEND/COOS BAY OR (OTH)93.887.53232 LONG BEACH CA (LGB)84.582.9865865 OAKLAND CA (OAK)75.073.54,0544,053 LONGVIEW TX (GGG)73.376.76060 OKLAHOMA CITY OK (OKC)69.476.51,5221,523 LOS ANGELES CA (LAX)73.574.118,54218,533 OMAHA NE (OMA)70.276.21,4831,488 LOUISVILLE KY (SDF)75.278.0994995 ONTARIO CA (ONT)73.078.31,6921,693 LUBBOCK TX (LBB)72.085.4396396 ORLANDO FL (MCO)74.872.110,26110,265 MADISON WI (MSN)72.177.9911913 PADUCAH KY (PAH)63.380.06060 MANCHESTER NH (MHT)69.980.1604603 PAGO PAGO TT (PPG)90.990.91111 MANHATTAN/FT. RILEY KS (MHK)74.780.7150150 PALM SPRINGS CA (PSP)81.283.2457458 MARQUETTE MI (MQT)61.576.92626 PANAMA CITY FL (ECP)77.584.1453453 MARTHA'S VINEYARD MA (MVY)81.665.83838 PASCO/KENNEWICK/RICHLAND WA (PSC)78.084.6200201 MEDFORD OR (MFR)82.886.7209210 PELLSTON MI (PLN)90.890.88787 MELBOURNE FL (MLB)79.478.7136136 PENSACOLA FL (PNS)74.979.3696694 MEMPHIS TN (MEM)71.675.41,3231,324 PEORIA IL (PIA)71.973.6381383 MERIDIAN MS (MEI)67.169.58282 PETERSBURG AK (PSG)73.375.06060 MIAMI FL (MIA)76.773.86,1656,164 PHILADELPHIA PA (PHL)72.475.76,2466,243 MIDLAND/ODESSA TX (MAF)70.175.7642645 PHOENIX AZ (PHX)79.475.413,86913,871 MILWAUKEE WI (MKE)74.278.82,8002,800 PITTSBURGH PA (PIT)72.580.32,3122,314 MINNEAPOLIS MN (MSP)78.180.011,37011,365 PLATTSBURGH NY (PBG)66.766.72121 MINOT ND (MOT)81.185.1180181 POCATELLO ID (PIH)92.9100.05656 MISSION/MCALLEN/EDINBURG TX (MFE)74.377.1339340 PONCE PR (PSE)65.879.27372 MISSOULA MT (MSO)84.588.0233234 PORTLAND ME (PWM)75.379.2554553 MOBILE AL (MOB)74.980.3467466 PORTLAND OR (PDX)78.582.94,7114,707 MOLINE IL (MLI)64.374.2336337 PROVIDENCE RI (PVD)72.378.9986986 MONROE LA (MLU)72.779.4282282 PUEBLO CO (PUB)100.083.366 MONTEREY CA (MRY)71.974.9267267 RALEIGH/DURHAM NC (RDU)72.073.93,1963,193 MONTGOMERY AL (MGM)69.875.7288288 RAPID CITY SD (RAP)74.681.4409408 MONTROSE/DELTA CO (MTJ)73.683.78786 REDDING CA (RDD)65.066.76060 MOSINEE WI (CWA)66.781.9117116 RENO NV (RNO)75.478.91,3591,358 MUSKEGON MI (MKG)70.068.36060 RHINELANDER WI (RHI)89.588.48686 MYRTLE BEACH SC (MYR)70.771.2570570 RICHMOND VA (RIC)71.376.51,4521,451 NANTUCKET MA (ACK)68.263.68888 ROANOKE VA (ROA)75.074.1228228 NASHVILLE TN (BNA)74.073.64,5854,584 ROCHESTER MN (RST)78.281.2197197 NEW BERN/MOREHEAD/BEAUFORT NC (EWN)76.687.24747 ROCHESTER NY (ROC)74.378.4641645 NEW ORLEANS LA (MSY)75.375.63,4993,504 ROCK SPRINGS WY (RKS)67.978.65656 NEW YORK NY (JFK)76.979.78,8448,843 ROSWELL NM (ROW)73.384.49090 NEW YORK NY (LGA)64.771.59,1629,154 SACRAMENTO CA (SMF)74.978.03,5493,552 NEWARK NJ (EWR)66.466.09,6099,611 SAGINAW/BAY CITY/MIDLAND MI (MBS)76.778.0159159 22 JUNE 2015 AIR TRAVEL CONSUMER REPORT TABLE 7.ON-TIME ARRIVAL AND DEPARTURE PERCENTAGE BY AIRPORT CITY (AIRPORT) PERCENT ONTIME REPORTED OPERATIONS

CITY (AIRPORT) PERCENT ONTIME REPORTED OPERATIONS ARR.DEP.ARR.DEP. ARR.DEP.ARR.DEP. SALT LAKE CITY UT (SLC)84.885.38,9758,980 STATE COLLEGE PA (SCE)54.776.58685 SAN ANGELO TX (SJT)78.187.7146146 SUN VALLEY/HAILEY/KETCHUM ID (SUN)85.990.87876 SAN ANTONIO TX (SAT)72.778.32,9652,970 SYRACUSE NY (SYR)74.283.5485485 SAN DIEGO CA (SAN)76.777.36,7636,767 TALLAHASSEE FL (TLH)74.277.7283283 SAN FRANCISCO CA (SFO)75.374.913,84413,846 TAMPA FL (TPA)74.674.75,7325,737 SAN JOSE CA (SJC)77.479.83,7233,722 TEXARKANA AR (TXK)81.186.79090 SAN JUAN PR (SJU)77.781.02,3332,328 TOLEDO OH (TOL)80.083.39090 SAN LUIS OBISPO CA (SBP)84.285.0240240 TRAVERSE CITY MI (TVC)76.384.3304305 SANTA ANA CA (SNA)81.681.33,3693,370 TRENTON NJ (TTN)71.180.7270270 SANTA BARBARA CA (SBA)79.882.7598596 TUCSON AZ (TUS)74.481.71,2531,253 SANTA FE NM (SAF)75.080.4184184 TULSA OK (TUL)71.175.51,3041,304 SANTA MARIA CA (SMX)86.791.76060 TWIN FALLS ID (TWF)97.7100.08686 SARASOTA/BRADENTON FL (SRQ)84.684.0293293 TYLER TX (TYR)70.774.1225224 SAULT STE. MARIE MI (CIU)72.787.02223 VALDOSTA GA (VLD)79.181.48686 SAVANNAH GA (SAV)74.172.7762762 VALPARAISO FL (VPS)71.274.2532531 SCRANTON/WILKES-BARRE PA (AVP)67.075.9115116 WACO TX (ACT)70.576.7146146 SEATTLE WA (SEA)81.181.711,19111,186 WATERLOO IA (ALO)76.882.15656 SHREVEPORT LA (SHV)71.375.2581581 WEST PALM BEACH/PALM BEACH FL (PBI)73.976.41,6251,626 SIOUX CITY IA (SUX)69.680.45656WEST YELLOWSTONE MT (WYS)92.292.25151 SIOUX FALLS SD (FSD)70.776.6518518WHITE PLAINS NY (HPN)71.474.7685681 SITKA AK (SIT)85.193.7174174WICHITA FALLS TX (SPS)73.380.0120120 SOUTH BEND IN (SBN)76.979.4403403WICHITA KS (ICT)69.370.0831831 SPOKANE WA (GEG)79.586.2902903WILLISTON ND (ISN)83.388.3239240 SPRINGFIELD IL (SPI)65.379.3150150WILMINGTON NC (ILM)73.684.5193193 SPRINGFIELD MO (SGF)70.878.8653652WORCESTER MA (ORH)93.391.76060 ST. AUGUSTINE FL (UST)61.561.51313WRANGELL AK (WRG)70.075.06060 ST. GEORGE UT (SGU)78.789.3150150YAKUTAT AK (YAK)81.785.06060 ST. LOUIS MO (STL)73.071.44,4424,441YUMA AZ (YUM)80.786.0171171 23

JUNE 2015 AIR TRAVEL CONSUMER REPORT TABLE 8.OVERALL NUMBER AND PERCENTAGE OF FLIGHT CANCELLATIONSBY CARRIER CARRIER AT 29 REPORTABLE AIRPORTS B/AT ALL US AIRPORTS C/ NUMBER OF AIRPORTS REPORTED FLIGHT OPERATIONS SCHEDULED FLIGHT OPERATIONS CANCELLED PERCENT OF OPERATIONS CANCELLED NUMBER OF AIRPORTS REPORTED FLIGHT OPERATIONS SCHEDULED FLIGHT OPERATIONS CANCELLED PERCENT OF OPERATIONS CANCELLED ENVOY1213,2326775.112225,4071,3265.2 SPIRIT***198,0814035.0339,8264794.9 EXPRESSJET1925,6009143.617549,1191,7423.5 UNITED2739,6509382.47946,0841,1052.4 SKYWEST2228,6035972.117650,3071,1082.2 SOUTHWEST**2459,1411,1141.986109,7761,8841.7 AMERICAN*2865,8767251.18778,6608611.1 -AMERICAN2836,4314381.27844,3605391.2 -US AIRWAYS2729,4452871.07034,3003220.9 JETBLUE2415,9721510.96322,5582311.0 FRONTIER246,194350.6497,893540.7 VIRGIN AMERICA154,544150.3175,260210.4 ALASKA249,617280.36315,075600.4 DELTA2958,5531760.315177,2552390.3 HAWAIIAN847900.0176,677100.1 Total 335,5425,7731.7Total503,8979,1201.8 For simplicity, statistics are displayed to one decimal place.Actual ranking order is based on our computer carrying out the number of decimal places to nine. * Effective January 2014, the American Airlines and US Airways data are combined for ranking purposes and appear as American Airlines data in this table to reflect the company merger. The data of the individual operating carriers appears below the combined data while operations remain separate.

** Effective January 2015, data of the merged operations of Southwest Airlines and AirTran Airways are combined, and appear onl y as Southwest Airlines in this table. *** Per BTS Technical Directive #24 issued October 10, 2014, Spirit Airlines became a reporting carrier effective January 2015. 24 JUNE 2015 AIR TRAVEL CONSUMER REPORT TABLE 8A.NUMBER AND PERCENTAGE OF REGULARLY SCHEDULED FLIGHTS CANCELED 5% OR MORE CARRIER NUMBER OF REGULARLY SCHEDULED FLIGHTS REPORTED REGULARLY SCHEDULED FLIGHTS CANCELED 5% OR MORE NUMBERPERCENTAGE SPIRIT***35714440.30 ENVOY1,78744124.60 EXPRESSJET3,76957315.20 UNITED4,94653310.70 SKYWEST3,6183599.90 SOUTHWEST**13,9359126.50 JETBLUE846536.20 FRONTIER301144.60 AMERICAN*3,9491744.41 -AMERICAN1,952864.40 -US AIRWAYS1,997884.40 ALASKA648132.00 DELTA4,769340.70 VIRGIN AMERICA20500.00 HAWAIIAN24600.00 TOTAL39,3763,2508.25 For simplicity, statistics are displayed to one decimal place. Actual ranking order is based on our computer carrying out the number of decimal places to nine. NOTE: For a complete list of flights canceled 5% or more of the time, go to http://www.bts.gov/5PctCancels/index.html * Effective January 2014, the American Airlines and US Airways data are combined for ranking purposes and appear as American Airlines data in this table to reflect the company merger. The data of the individual operating carriers appears below the combined data while operations remain separate.

** Effective January 2015, data of the merged operations of Southwest Airlines and AirTran Airways are combined, and appear onl y as Southwest Airlines in this table. *** Per BTS Technical Directive #24 issued October 10, 2014, Spirit Airlines became a reporting carrier effective January 2015. 25 JUNE 2015 AIR TRAVEL CONSUMER REPORT TABLE 9.CAUSES OF DELAY*, BY CARRIER *Causes of Delay: Air Carrier Delay:The cause of the cancell ati on or delay was due to circumstances withi n the airl ines control(e.g. maintenance or crew problems, etc.). Extreme Weather Delay:Si gnificant meteorol ogical conditi ons (actualor forecasted) that, i n the j udgment of the carrier, delays or prevents the operati on of a fli ght. Nati onal Avi ati on System Del ay:Del ays and cancell ati ons attributabl e to the national aviati on system refer to a broad set of condi ti ons -- non-extreme weather condi tions, airport operations, heavy traffic volume, air traffi c control , etc. Securi ty Del ay:Delays caused by evacuati on of terminal or concourse, re-boarding of aircraft because of securit y breech, i noperati ve screening equi pment and l ong lines in excess of 29 mi nutes at screeni ng areas. Late Arri ving Aircraft Delay:Previ ous fli ght with same aircraft arri ved late which caused the present fli ght to depart late. A cancell edfl ight is a fli ght that was not operated, but was i n the carrier's computer reservati on system wi thi n 7 days of the schedul ed departure.A di vertedfli ght is a fl ight whi ch i s operated from the schedul ed ori gin poi nt to a point other than the scheduled desti nati on poi nt in the carrier's published schedule. ** Effecti ve January 2014, the Ameri can Airli nes and US Airways data are combi ned for ranking purposes and appear as American Airli nes data i n thi s tabl e to refl ect the company merger. The data of the indi vi dual operati ng carriers appears bel ow the combined data whil e operati ons remain separate. *** Effecti ve January 2015, data of the merged operati ons of Southwest Airlines and AirTran Airways are combined, and appear onl y as Southwest Airli nes i n thi s table.**** Per BTS Techni cal Directi ve #24 issued October 10, 2014, Spirit Airli nes became a reporti ng carrier effecti ve January 2015. CAUSES OF DELAY CARRIER TOTAL RECORDS ONTIME %ONTIME CANCELLED %CANCELLED DIVERTED %DIVERTED AIR CARRIER DELAY %AIR CARRIER DELAY EXTREME WEATHER DELAY %EXTREME WEATHER DELAY NATIONAL AVIATION SYSTEM DELAY %NATIONAL AVIATION SYSTEM DELAY SECURITY DELAY %SECURITY DELAY LATE ARRIVING AIRCRAFT DELAY %LATE ARRIVING AIRCRAFT DELAY AMERICAN** 786606074577.22%8611.09%2960.38%51936.60%6820.87%56427.17%530.07%51886.60% -AMERICAN443603380776.21%5391.22%2070.47%30196.80%4501.01%28596.45%150.03%34657.81% -US AIRWAYS343002693878.54%3220.94%890.26%21746.34%2320.68%27838.11%390.11%17245.03% ALASKA150751318287.44%600.40%300.20%5733.80%490.33%5713.79%100.07%5993.97% J ETBLUE225581762478.13%2311.02%810.36%12775.66%1250.55%16787.44%90.04%15336.80% DELTA772556346582.15%2390.31%2560.33%40725.27%7881.02%43925.69%50.01%40385.23% EXPRESSJ ET491193465070.54%17423.55%2230.45%35057.14%2160.44%39748.09%00.00%48099.79% FRONTIER7893533867.63%540.68%250.32%5076.42%270.35%115714.66%00.00%7859.95% HAWAIIAN6677604690.55%100.15%40.06%4416.61%20.03%80.12%10.02%1652.47% ENVOY254071783570.20%13265.22%900.35%16476.48%3681.45%18697.36%210.08%22518.86% SPIRIT****9826490649.93%4794.87%220.22%117611.97%620.63%166316.93%190.19%149915.25% SKYWEST503073887177.27%11082.20%1410.28%27185.40%3370.67%27395.44%220.04%43718.69% UNITED460843057666.35%11052.40%2340.51%500810.87%5351.16%34637.51%00.00%516411.21% US AIRWAYS343002693878.54%3220.94%890.26%21746.34%2320.68%27838.11%390.11%17245.03% VIRGIN AMERICA5260423580.51%210.40%120.23%2284.33%1031.97%3186.05%10.03%3416.48% SOUTHWEST***1097767963272.54%18841.72%5160.47%87838.00%10690.97%42183.84%260.02%1364712.43% TOTAL50389737710574.84%91201.81%19300.38%351286.97%43620.87%316926.29%1690.03%443918.81% 26 JUNE 2015 AIR TRAVEL CONSUMER REPORT TABLE 10.OVERALL CAUSES OF DELAY* ONTIME74.84Cancelled1.81%Diverted0.38%AIRCARRIERDELAY6.97%EXTREMEWEATHERDELAY0.87%NATIONALAVIATIONSYSTEMDELAY6.29%SECURITYDELAY0.03%LATEARRIVINGAIRCRAFTDELAY8.81% Causes of Delay: Ai r Carrier Delay:The cause of the cancellation or delay was due to circumstances within the airlines control (e.g. maintenance or crew problems, etc.). Extreme Weather Delay:Significant meteorological conditions (actual or forecasted) that, in the judgment of the carrier, delays or prevents the operation of a flight. National Aviation System Delay:Delays and cancellations attributable to the national aviation system refer to a broad set of conditions -- non-extreme weather conditions, airport operations, heavy traffic volume, air traffic control, etc. Security Delay:Delays caused by evacuation of terminal or concourse, re-boarding of aircraft because of security breech, inoperative screening equipment and long lines in excess of 29 minutes at screening areas. Late Arriving Aircraft Delay:Previous flight with same aircraft arrived late which caused the present flight to depart late. A cancelledflight is a flight that was not operated, but was in the carrier's computer reservation system within 7 days of the scheduled departure.A divertedflight is a flight which is operated from the scheduled origin point to a point other than the scheduled destination point in the carrier's published schedule. Note:For additional airline-specific information, visit http://www.bts.gov 27 JUNE 2015 AIR TRAVEL CONSUMER REPORT TABLE 11.LIST OF DOMESTIC FLIGHTS WITH TARMAC DELAYS OVER 3 HOURSBY CARRIER Ai rFlightOriginDestinationDate ofLocation ofMinutes of CarrierNumberAi rportAi rportFlightLongest Tarmac TimeTarmac Delay JETBLUE2417MCOAUS6/17/2015Diversion Airport(SAT)228 SOUTHWEST2230SLCBWI6/23/2015Diversion Airport(ORF)181 Note:Tarmac delays of more than 3 hours on any domestic flight based on reports from all carriers operating domestic flights within the U.S. (Part 234 and 244). * See Appendix at end of this section for list of airport codes. 28 JUNE 2015 AIR TRAVEL CONSUMER REPORT TABLE 11A.LIST OF INTERNATIONAL FLIGHTS WITH TARMAC DELAYS OVER 4 HOURSBY CARRIER Ai rFlightOriginDestinationDate ofLocation ofMinutes of CarrierNumberAi rportAi rportFlightLongest Tarmac TimeTarmac Delay None Note:Tarmac delays of more than 4 hours on any international flight at its U.S. airport departure from or arrival in the U.S. based on reports from all U.S. and foreign carriers operating international flights to and from the U.S. (Part 244). * See Appendix at end of this section for list of airport codes. 29 JUNE 2015 AIR TRAVEL CONSUMER REPORT TABLE 12.NUMBER AND PERCENTAGE OF REGULARLY SCHEDULED DOMESTIC FLIGHTS EXPERIENCING TARMAC DELAYS OVER 2 HOURSBY CARRIER CARRIER NUMBER OF REGULARLY SCHEDULED FLIGHTS REPORTED FROM CARRIER TARMAC DELAYS 2 HOURS OR LONGER NUMBERSPERCENTAGE FRONTIER7,893110.14 ENVOY25,407310.12 AMERICAN*78,6601140.14 -AMERICAN44,360520.12 -US AIRWAYS34,300620.18 UNITED46,084500.11 DELTA77,255700.09 SPIRIT***9,82680.08 JETBLUE22,558150.07 EXPRESSJET49,119290.06 SKYWEST50,307260.05 VIRGIN AMERICA5,26020.04 SOUTHWEST**109,776220.02 ALASKA15,07520.01 HAWAIIAN6,67700.00 TOTAL503,8973800.08 Note:Tarmac delays of 2 hours or more on any scheduled domestic flight based on reports from carriers reporting Part 234 monthl y on-time data. * Effective January 2014, the American Airlines and US Airways data are combined for ranking purposes and appear as American Airlines data in this table to reflect the company merger. The data of the individual operating carriers appears below the combined data while operations remain separate. ** Effective January 2015, data of the merged operations of Southwest Airlines and AirTran Airways are combined, and appear onl y as Southwest Airlines in this table. *** Per BTS Technical Directive #24 issued October 10, 2014, Spirit Airlines became a reporting carrier effective January 2015.30 FOOTNOTES FOR TABLES 1 THROUGH 6 (FLIGHT DELAYS) AND 8 (CANCELLATIONS) ASee Appendix for list of carrier codes. BSee Appendix for list of 29 airports for which data must be reported.Data include all reported domestic flightoperations to the 29 reportable airports (e.g., Albany to Atlanta, Toledo to Boston). CAll domestic airports for which carriers reported data. Data include all reported domestic flight operations to the 29 reportable airports and from those airports to other destinations (e.g., Albany to Atlanta, and Atlanta to Albany).In addition, for carriers that reported data for their entire domestic systems, the data also include all reported domestic flight operations between non-required airports (e.g., Albany to Toledo). D"On time" means an arrival less than 15 minutes after scheduled arrival time; cancelled and diverted flights are notconsidered on-time arrivals. E"On time" means a departure less than 15 minutes after scheduled departure time; cancelled flights are not consideredon-time departures; diverted flights may be on time or late departures, depending on actual departure time. FIncomplete data; percentage based on operations reported. GCarrier did not report useable data. HCarrier did not serve airport. IRegularly scheduled flights are those for which the carrier reported at least 15 operations for the month. JBlanks in any time interval in Tables 3 and 4 indicate no arrival operations (Table 3) or departure operations(Table 4) for domestic flights of the reporting carriers during that time period.Other carriers, including code-sharingpartners, may operate during those periods. KFlights listed arrived at the scheduled destination gate more than 30 minutes after the published arrival time more than 50 percent of the time in each month. Some flights on the list are a combination of flights operated by the same carrier between the same origin and destination with a change in scheduled departure time of 30 minutes or less. SCarrier reported data for entire domestic system. VCarrier reported data voluntarily. 31 APPENDIX NOTE:The Department of Transportation has screened the reporting carriers' data for completeness and verified all arithmetic data elements computed by the carriers (e.g., length of delay).Individual flight operations records with incorrect calculations, erroneous city-pairs, or missing data elements were rejected and excluded fromthe data base; such rejected records accounted for less than 0.01% of the flight operations records submitted.Any errors in the data base with respect to basic flight data -- non-computed data elements such as flight numbers, scheduled and actual arrival/departure times, days of operation -- are the responsibility of the reporting carrier. Airports Covered by the Rule (14 CFR PART 234 *) Atlanta:Hartsfield-J acksonATL Balt/Wash:Thurgood Marshall BWI Boston:Logan InternationalBOS Charlotte:DouglasCLT Chicago:MidwayMDW Chicago:O'HareORD Dallas-Fort Worth:InternationalDFW Denver:International DEN Detroit:Metro Wayne CountyDTW Ft. Lauderdale:International FLL Houston:George BushIAH Las Vegas:McCarran InternationalLAS Los Angeles:InternationalLAX Miami:InternationalMIAMinneapolis-St. Paul:InternationalMSP Newark:Liberty InternationalEWR New York:J FK International J FK New York:LaGuardiaLGA Orlando:InternationalMCO Philadelphia:InternationalPHL Phoenix:Sky Harbor InternationalPHX Portland: InternationalPDXSalt Lake City:InternationalSLC San Diego:Lindbergh FieldSAN San Francisco:International SFO Seattle-Tacoma:InternationalSEA Tampa:Tampa International TPA Washington:DullesIAD Washington:Reagan NationalDCA Ai r Carri ers Requi red to Report Data to DOT and to CRS Vendors * ASAlaska Airlines AA**American Airlines MQEnvoy Air EVExpressJ et Airlines DLDelta Air Lines F9Frontier Airlines HAHawaiian AirlinesB6J etBlue Airways OOSkyWest Airlines WN***Southwest Airlines NK****Spirit Airlines UAUnited Airlines US**US Airways VXVirgin America * Based on the Bureau of Transportation Statistics Technical Reporting Directive #24, issued October 10, 2014, effective January 1, 2015. ** Effective J anuary 2014, data of the merged operations of American Airlines and US Airways are combined for ranking purposes in this report to reflect the company merger, and appears as AA, American, or American Airlines. The data of the individual operating carriers appears below the combined data while operations remain separate *** Effective J anuary 2015, data of the merged operations of Southwest Airlines and AirTran Airwaysare combined, and appears as WN, Southwest, or Southwest Airlines. ****Effective J anuary 2015 Spirit Airlines became a reporting carrier, and appears as NK, Spirit, or Spirit Airlines. . 32 Office of Aviation Enforcement and Proceedings U.S. Department of Transportation MISHANDLED BAGGAGE This section gives the rate of mishandled-baggage reports per 1,000 passengers by carrier and for the industry.The rate is based on the total number of reports each carrier received from passengers concerning lost, damaged, delayed or pilfered baggage.The reports of mishandled baggage do not distinguish between carriers that interline and those that do not.As with the data on flight delays in the previous section, these baggage statistics are filed with DOTs Bureau of TransportationStatistics(OfficeofAirlineInformation)onamonthlybasisbyU.S.airlinesthathaveatleastone percent of total domestic scheduled-service passenger revenues, plus any other airline that voluntarily submits the data.See 14 CFR Part 234. 33 Office of Aviation Enforcement and Proceedings U.S. Department of Transportation MISHANDLED BAGGAGE REPORTS FILED BY PASSENGERS U.S. AIRLINES* JUNE 2015JUNE 2014 RANKAIRLINE TOTAL BAGGAGE REPORTS ENPLANED PASSENGERS REPORTS PER 1,000 PASSENGERS TOTAL BAGGAGE REPORTS ENPLANED PASSENGERS REPORTS PER 1,000 PASSENGERS 1VIRGIN AMERICA519591,5710.88576569,7981.01 2JETBLUE AIRWAYS4,7682,545,7151.874,5042,352,4071.91 3DELTA AIR LINES24,64910,728,8162.3022,8849,850,1342.32 4HAWAIIAN AIRLINES2,392893,0932.681,551826,2681.88 5SPIRIT AIRLINES****4,4421,338,6123.32************ 6SOUTHWEST AIRLINES***46,24512,908,7253.5848,86711,732,1994.17 7FRONTIER AIRLINES3,8291,029,9963.721,8891,056,6101.79 8UNITED AIRLINES24,6156,498,3553.7922,8636,053,0463.78 9ALASKA AIRLINES7,5121,978,6143.804,8471,791,8612.71 10AMERICAN AIRLINES**46,93910,840,9484.3344,84510,772,7684.16 -AMERICAN28,6776,210,6834.6227,2836,193,6734.40 -US AIRWAYS18,2624,630,2653.9417,5624,579,0953.84 11SKYWEST AIRLINES11,4992,583,7894.4511,6382,376,4424.90 12EXPRESSJET AIRLINES12,6442,185,3905.7914,3372,576,8415.56 13ENVOY AIR10,1251,095,6139.2414,7551,361,11910.84 TOTALS200,17855,219,2373.63193,55651,319,4933.77 For simplicity, statistics are displayed to two decimal places.Actual ranking order is based on our computer carrying out the number of decimal places to nine. TOTAL BAGGAGE REPORTSFor the domestic system only.These are passenger reports of mishandled baggage, including those that did not subsequently result in claims for compensation. ENPLANED PASSENGERSFor the domestic system only.

*All U.S. airlines with at least one percent of total domestic scheduled-service passenger revenues, as determined by DOTs Bureau of Transportation Statistics.The carriers that are ranked in this table are the same carriers that are ranked in the Flight Delays, Oversales,and Consumer Complaintssections of this report. ** Effective January 2014, the American Airlines and US Airways data are combined for ranking purposes and appear as American Airlines data in this table to reflect the company merger. The data of the individual operating carriers appears below the combined data while operations remain separate. *** Effective January 2015, data of the merged operations of Southwest Airlines and AirTran Airways are combined, and appear onl y as Southwest Airlines in this table. Totals for June 2014 reflect the deletion of AirTrans data for that month. **** Per BTS Technical Directive #24 issued October 10, 2014, Spirit Airlines became a reporting carrier effective January 2015. 34 Office of Aviation Enforcement and Proceedings U.S. Department of Transportation MISHANDLED BAGGAGE REPORTS FILED BY PASSENGERS U.S. AIRLINES* JANUARY - JUNE 2015JANUARY - JUNE 2014 RANKAIRLINE TOTAL BAGGAGE REPORTS ENPLANED PASSENGERS REPORTS PER 1,000 PASSENGERS TOTAL BAGGAGE REPORTS ENPLANED PASSENGERS REPORTS PER 1,000 PASSENGERS 1VIRGIN AMERICA2,6613,290,9300.812,9223,121,2600.94 2JETBLUE AIRWAYS26,64514,510,3161.8427,58213,331,8052.07 3DELTA AIR LINES127,81556,504,1452.26134,04852,150,8272.57 4HAWAIIAN AIRLINES12,4294,828,1962.5710,1574,607,8092.20 5SPIRIT AIRLINES****20,0767,626,4342.63************ 6ALASKA AIRLINES33,34010,585,1143.1524,1049,374,9842.57 7FRONTIER AIRLINES18,0415,473,4353.309,5125,168,1731.84 8SOUTHWEST AIRLINES***236,72469,892,0053.39278,37562,169,9054.48 9UNITED AIRLINES123,31634,371,1263.59128,46533,160,2343.87 10AMERICAN AIRLINES**256,92760,079,9494.28230,46460,708,6593.80 -AMERICAN156,29234,343,8694.55133,60234,345,9853.89 -US AIRWAYS100,63525,736,0803.9196,86226,362,6743.67 11SKYWEST AIRLINES61,27114,092,1364.3567,69613,105,2925.17 12EXPRESSJET AIRLINES71,09612,584,4185.6589,67614,301,3716.27 13ENVOY AIR66,3066,338,60510.4669,2157,832,7028.84 TOTALS1,056,647300,176,8093.521,072,216 279,033,0213.84 For simplicity, statistics are displayed to two decimal places.Actual ranking order is based on our computer carrying out the number of decimal places to nine. TOTAL BAGGAGE REPORTSFor the domestic system only.These are passenger reports of mishandled baggage, including those that did not subsequently result in claims for compensation. ENPLANED PASSENGERSFor the domestic system only.

*All U.S. airlines with at least one percent of total domestic scheduled-service passenger revenues, as determined by DOTs Bureau of Transportation Statistics.The carriers that are ranked in this table are the same carriers that are ranked in the Flight Delays, Oversales,and Consumer Complaintssections of this report. ** Effective January 2014, the American Airlines and US Airways data are combined for ranking purposes and appear as American Airlines data in this table to reflect the company merger. The data of the individual operating carriers appears below the combined data while operations remain separate. *** Effective January 2015, data of the merged operations of Southwest Airlines and AirTran Airways are combined, and appear onl y as Southwest Airlines in this table. Totals for January - June 2014 reflect the deletion of AirTrans data. **** Per BTS Technical Directive #24 issued October 10, 2014, Spirit Airlines became a reporting carrier effective January 2015. 35 OVERSALES This section furnishes data on the number of passengers who hold confirmed reservations and are denied boarding ("bumped") from a flight because it is oversold.These figures include only passengers whose oversold flight departs without them; they do not include passengers affected by cancelled, delayed or diverted flights. The report includes U.S. airlines that have at least one percent of total domestic scheduled-service passenger revenues and operate aircraft with a passenger capacity of 30 or more seats (see footnote on chart for details).It provides system data for scheduled passenger service on domestic flights and data on international flight segments that originate in the United States.Information is displayed for the latest available quarter and for the year to date, for the current period and for the same period in the previous year.The data are reported quarterly to DOTs Bureau of Transportation Statistics (Office of Airline Information).The reporting requirement is found in 14 CFR 250.10. These tables give information by carrier on the number of passengers bumped involuntarily and on the number who voluntarily gave up their seat on an oversold flight in exchange for compensation.Also shown is the rate of involuntary denied boardings per 10,000 passengers.This rate determines the order in which carriers are listed; the airline with the lowest rate appears first.The number and rate of involuntary denied boardings include both passengers who received denied boarding compensation and passengers who did not qualify for compensation because of one of the exceptions in the oversales rule. There are four exceptions:1) passenger accommodated on another flight scheduled to arrive within one hour of the original flight; 2) passenger fails to comply with ticketing, check-in or reconfirmation procedures; 3) aircraft of smaller capacity is substituted; and (4) passenger is denied boarding due to safety-related weight restrictions on an aircraft with 60 or fewer seats.Totals appear at the end of each table. The enplanements figures that are used to calculate the involuntary denied boarding rate do not include inbound international service, since the rule does not apply to these flights.

36 Office of Aviation Enforcement and Proceedings U.S. Department of Transportation PASSENGERS DENIED BOARDING BY U.S. AIRLINES* APRIL - JUNE 2015 APRIL - JUNE 2014 RANKAIRLINE DENIED BOARDINGS (DBS) Enplaned Passengers Involuntary DBs per 10,000 psgrs DENIED BOARDINGS (DBS) Enplaned Passengers Involuntary DBs per 10,000 psgrsVoluntaryInvoluntaryVoluntaryInvoluntary 1JETBLUE AIRWAYS26658,105,1360.01279707,489,5390.09 2HAWAIIAN AIRLINES 5422,605,8950.01102102,505,1960.04 3VIRGIN AMERICA669151,772,2620.08137111,703,2820.06 4DELTA AIR LINES 38,64338932,706,4900.1229,4511,40530,361,7460.46 5ALASKA AIRLINES 1,3151915,624,3040.341,0271964,999,0490.39 6 SPIRIT AIRLINES****2,4841794,001,225 0.45 **************** 7AMERICAN AIRLINES**18,0262,24536,140,0780.6217,8242,30435,406,7310.65 -AMERICAN11,7031,08920,066,4070.549,01469619,957,7300.35 -US AIRWAYS6,3231,15616,073,6710.728,8101,60815,449,0011.04 8UNITED AIRLINES 22,0681,64721,166,4460.7816,4982,17120,144,3901.08 9FRONTIER AIRLINES 6992532,962,1520.859343492,937,1161.19 10SOUTHWEST AIRLINES 29,0844,43637,496,8531.1826,3413,60522,614,8561.59 11EXPRESSJET AIRLINES12,0011,3386,567,1492.0416,9612,7847,735,9693.60 12SKYWEST AIRLINES 13,9411,7397,403,7922.3510,7171,8366,861,8912.68 13 ENVOY AIR5,5969243,255,5102.845,3517024,146,0741.69 TOTALS144,84613,363169,807,2920.79125,62215,443146,905,8391.05 For simplicity, statistics are displayed to two decimal places.Actual ranking order is based on our computer carrying out the number of decimal places to nine. *All U.S. airlines with at least one percent of total domestic scheduled-service passenger revenues, as determined by DOTs Bureau of Transportation Statistics.The carriers that are ranked in this table are the same carriers that are ranked in the Flight Delays, Oversales,and Consumer Complaintssections of this report. ** Effective January 2014, the American Airlines and US Airways data are combined for ranking purposes and appear as American Airlines data in this table to reflect the company merger. The data of the individual operating carriers appears below the combined data while operations remain separate. *** Effective January 2015, data of the merged operations of Southwest Airlines and AirTran Airways are combined, and appear onl y as Southwest Airlines in this table. Totals for April - June 2014 reflect the deletion of AirTrans data for that quarter. **** Per BTS Technical Directive #24 issued October 10, 2014, Spirit Airlines became a reporting carrier effective January 2015. 37 Office of Aviation Enforcement and Proceedings U.S. Department of Transportation PASSENGERS DENIED BOARDING BY U.S. AIRLINES* JANUARY - JUNE 2015 JANUARY - JUNE 2014 RANKAIRLINE DENIED BOARDINGS (DBS) Enplaned Passengers Involuntary DBs per 10,000 psgrs DENIED BOARDINGS (DBS) Enplaned Passengers Involuntary DBs per 10,000 psgrsVoluntaryInvoluntaryVoluntaryInvoluntary 1HAWAIIAN AIRLINES 16495,078,3260.02196354,905,5680.07 2JETBLUE AIRWAYS8854415,462,5250.037489414,186,3260.07 3VIRGIN AMERICA955203,282,3270.06373363,162,7430.11 4DELTA AIR LINES 79,58299360,268,4820.1653,7803,28355,719,6410.59 5ALASKA AIRLINES 3,05241010,599,8510.392,0534449,383,6800.47 6SPIRIT AIRLINES****4,4313077,553,9340.41**************** 7AMERICAN AIRLINES**33,5084,90169,303,0540.7134,6364,69367,875,5160.69 -AMERICAN21,6312,52038,167,5300.6618,9891,96038,374,7190.51 -US AIRWAYS11,8772,38131,135,5240.7615,6472,73329,500,7970.93 8FRONTIER AIRLINES 1,3814625,594,5620.831,5896355,339,1131.19 9UNITED AIRLINES 39,4413,46439,272,0840.8837,9676,56638,038,5901.73 10SOUTHWEST AIRLINES*** 49,7257,76269,489,9111.1244,0916,98050,634,4841.38 11EXPRESSJET AIRLINES24,4382,65012,650,7152.0933,0545,59414,541,7703.85 12SKYWEST AIRLINES 27,9823,36913,862,3652.4322,6734,46513,010,9293.43 13ENVOY AIR10,0811,7086,349,7272.6910,5261,4687,858,1741.87 TOTALS275,62526,099318,767,8630.82241,68634,293284,656,5341.20 For simplicity, statistics are displayed to two decimal places.Actual ranking order is based on our computer carrying out the number of decimal places to nine. *All U.S. airlines with at least one percent of total domestic scheduled-service passenger revenues, as determined by DOTs Bureau of Transportation Statistics.The carriers that are ranked in this table are the same carriers that are ranked in the Flight Delays, Oversales,and Consumer Complaintssections of this report. ** Effective January 2014, the American Airlines and US Airways data are combined for ranking purposes and appear as American Airlines data in this table to reflect the company merger. The data of the individual operating carriers appears below the combined data while operations remain separate. *** Effective January 2015, data of the merged operations of Southwest Airlines and AirTran Airways are combined, and appear onl y as Southwest Airlines in this table. Totals for January - June 2014 reflect the deletion of AirTrans data. **** Per BTS Technical Directive #24 issued October 10, 2014, Spirit Airlines became a reporting carrier effective January 2015. 38 Office of Aviation Enforcement and Proceedings U.S. Department of Transportation CONSUMER COMPLAINTS This section summarizes aviation consumer complaints filed with the Department in writing, by telephone, via e-mail, or in person.DOT has not determined the validity of the complaints.The report does not include safety complaints (which are handled by the Federal Aviation Administration) or security complaints (which are handled by the Transportation Security Administration).An explanation of each section of the report appears below: Summary -Table 1 gives the total number of complaints, and also breaks down complaints by industry groups (U.S. airlines, tour operators, etc.).As with most other sections of the report, figures for the current month are compared to the same month in the previous year. Complaint Categories -Table 2 ranks the categories of complaints (baggage, refunds, etc.).A detailed explanation of each category appears at the end of the report. U.S. Airlines -Table 3 shows the number of complaints against individual U.S. airlines, listed alphabetically and broken down by complaint category. Incident Date -Table 4 shows the number of complaints against individual U.S. airlines, listed alphabetically and broken down by the percentage of complaints where the incident occurred in the most recent month versus previous periods (Incident Date data is not included in YTD section). Companies Other Than U.S. Airlines -Table 5 (Table 4 in YTD reports) provides the same information as above for foreign airlines, and for tour operators, travel agents, etc. Airline Rankings -Table 6 (Table 5 in YTD reports) ranks the largest U.S. airlines (those that each account for one percent of total domestic scheduled-service passenger revenues, plus any other carrier that voluntarily reports flight delay and mishandled baggage data to DOT) according to the rate of complaints per 100,000 passengers.This ranking takes into account airline size when identifying the carriers against whom the most complaints have been filed. 39 Office of Aviation Enforcement and Proceedings U.S. Department of Transportation TABLE1 AI RTRAVELCONSUMERREPORT CONSUMERCOMPLAI NTS SUMMARY J UNE2015J UNE2014 COMPLAI NTSOPI NI ONSCOMPLI MENTSI NFO REQUESTSCOMPLAI NTSOPI NI ONSCOMPLI MENTSI NFO REQUESTS U. S. AI RLI NES1, 5663811451, 09046082 FOREI GNAI RLI NES40821572762044 TRAVELAGENTS582073160014 TOUROPERATORS00000000 MI SCELLANEOUS*20808118013 I NDUSTRYTOTALS2, 0525022831, 393560153 *EFFECTI VEWI TH THESEPTEMBER1999REPORT, COMPLAI NTSAGAI NSTCARGO COMPANI ES( FORMERLYASEPARATEGROUPI NG) AREI NCLUDED WI TH THEMI SCELLANEOUSGROUPI NG.40 Office of Aviation Enforcement and Proceedings U.S. Department of Transportation Tabl e2 AI RTRAVELCONSUMERREPORT COMPLAI NTCATEGORI ES J UNE2015 J UNE2014 COMPLAI NTCATEGORYRANKI NG COMPLAI NTS**SUB- CATEGORYRANKI NG COMPLAI NTS**SUB- CATEGORY FLI GHTPROBLEMS17221485 CANCELLATI ONS318205 DELAYS255169 MI SCONNECTI ONS9759 BAGGAGE22832230 RES/ TKTG/ BOARDI NG 32503154 CUSTOMERSERVI CE42354131 FARES52205101 REFUNDS6150690 DI SABI LI TY769783 OTHER849941 FREQUENTFLYER3329 OVERSALES939851 ADVERTI SI NG 10301020 DI SCRI MI NATI ON115115 ANI MALS120122 COMPLAI NTTOTAL2, 0521, 393 *ADETAI LED EXPLANATI ONOFTHECOMPLAI NTCATEGORI ESI SATTACHED. **I NCLUDESFI GURESFORSUB- CATEGORI ES. 41 Office of Aviation Enforcement and Proceedings U.S. Department of Transportation Tabl e3AI RTRAVELCONSUMERREPORT COMPLAI NTSAGAI NSTU. S. AI RLI NES BYCOMPLAI NTCATEGORY* J UNE2015 *ADETAI LED EXPLANATI ONOFTHECOMPLAI NTCATEGORI ESFOLLOWSTHI SSECTI ON. **AI RLI NESARELI STED I NDI VI DUALYI FDOTRECEI VED FI VE( 5) ORMORECOMPLAI NTSAGAI NSTTHEM DURI NG THEREPORTI NG PERI OD. COMPLAI NTSAGAI NST U. S. AI RLI NESACCOUNTI NG FORFEWERCOMPLAI NTSTHANTHATAREI NCLUDED UNDER OTHERU. S. AI RLI NES. U. S. AI RLI NES** ALPHABETI CAL FLI GHT PROBLEMS OVER-SALES RES/ TKTG/BOARDI NG FARESREFUNDSBAGGAGE CUSTOMER SERVI CE DI S-ABI LI TY ADVER-TI SI NGDI SCRI M-I NATI ONANI MALSOTHERTOTAL AI RWI SCONSI N5000000100006 ALASKAAI RLI NES3010003100019 ALLEGI ANTAI R3515312103911002127 AMERI CANAI RLI NES8844225284732102006284 COMPASSAI RLI NES5001000000006 DELTAAI RLI NES37393116137100595 ENDEAVORAI R3000022000007 ENVOYAI R140100022000019 EXPRESSJ ETAI RLI NES130000001000014 FRONTI ERAI RLI NES21236821103100075 HAWAI I ANAI RLI NES11031124000215 J ETBLUEAI RWAYS62312530000123 MESAAI RLI NES190000040000023 PI EDMONTAI RLI NES80000012000011 PSAAI RLI NES80000020000010 REPUBLI CAI RLI NES90000011000011 SI LVERAI RWAYS4021000000018 SKYWESTAI RLI NES130100020000016 SOUTHWESTAI RLI NES310100313841720189 SPI RI TAI RLI NES1575191330252533202284 TRANSSTATESAI RLI NES140000000000115 UNI TED AI RLI NES11222822205039611016297 USAI RWAYS3310133611125000295 VI RGI NAMERI CA1001112000017 OTHERU. S. AI RLI NES130111121000020 TOTALJ UNE20156533018692111196174522650411, 566 %OFTOTALCOMPLAI NTS41. 71. 911. 95. 97. 112. 511. 13. 31. 70. 30. 02. 6 TOTALJ UNE20144484590806514399601552381, 090 %OFTOTALCOMPLAI NTS41. 14. 18. 37. 36. 013. 19. 15. 51. 40. 50. 23. 5 42 Tabl e4 Office of Aviation Enforcement and Proceedings U.S. Department of Transportation AI RTRAVELCONSUMERREPORT COMPLAI NTSAGAI NSTU. S. AI RLI NES BYI NCI DENTDATE J UNE2015 U. S. AI RLI NES* ALPHABETI CAL COMPS RECDI N J UN I NCI -DENTS I N J UN PERCENT I NCI -DENTS I N MAY PERCENT I NCI -DENTS I NALL PRI OR MONTHS PERCENT UN-KNOWN I NCI -DENT DATE PERCENT AI RWI SCONSI N6233. 3116. 700. 0350. 0 ALASKAAI RLI NES9666. 700. 0222. 2111. 1 ALLEGI ANTAI R1277861. 443. 13225. 21310. 2 AMERI CANAI RLI NES28413647. 95218. 37526. 4217. 4 COMPASSAI RLI NES6350. 0233. 300. 0116. 7 DELTAAI RLI NES954345. 31616. 82829. 588. 4 ENDEAVORAI R7685. 7114. 300. 000. 0 ENVOYAI R191263. 2315. 8315. 815. 3 EXPRESSJ ETAI RLI NES14964. 3214. 317. 1214. 3 FRONTI ERAI RLI NES754256. 01722. 71216. 045. 3 HAWAI I ANAI RLI NES15640. 000. 0746. 7213. 3 J ETBLUEAI RWAYS231669. 600. 0626. 114. 3 MESAAI RLI NES231565. 228. 7313. 0313. 0 PI EDMONTAI RLI NES11545. 5218. 2327. 319. 1 PSAAI RLI NES10660. 0110. 0220. 0110. 0 REPUBLI CAI RLI NES11763. 6327. 319. 100. 0 SI LVERAI RWAYS8225. 0225. 0450. 000. 0 SKYWESTAI RLI NES 16850. 0425. 0425. 000. 0 SOUTHWESTAI RLI NES895662. 955. 61112. 41719. 1 SPI RI TAI RLI NES28418966. 53713. 0289. 93010. 6 TRANSSTATESAI RLI NES151173. 3213. 3213. 300. 0 UNI TED AI RLI NES29716053. 94816. 26120. 5289. 4 USAI RWAYS954446. 31818. 92526. 388. 4 VI RGI NAMERI CA7457. 100. 0228. 6114. 3 OTHERU. S. AI RLI NES201050. 0420. 0315. 0315. 0 TOTALS1, 56687655. 922614. 431520. 11499. 5 PREVI OUSYEAR' STOTALS1, 09059854. 921419. 618216. 7968. 8 *AI RLI NESARELI STED I NDI VI DUALLYI FDOTRECEI VED 5ORMORECOMPLAI NTSAGAI NSTTHEM DURI NG THEREPORTI NG PERI OD. COMPLAI NTSAGAI NSTU. S. AI RLI NESACCOUNTI NGFORFEWERCOMPLAI NTSTHAN THATAREI NCLUDED UNDER' OTHERU. S. AI RLI NES.43 Tabl e5Office of Aviation Enforcement and Proceedings U.S. Department of Transportation AI RTRAVELCONSUMERREPORT COMPANI ESOTHERTHANU. S. AI RLI NES* BYCOMPLAI NTCATEGORY** J UNE2015 FLI GHT PROBLEMS OVER-SALES RES/ TKTG/BOARDI NG FARESREFUNDSBAGGAGE CUSTOMER SERVI CE DI SAB-I LI TY ADVERT-I SI NGDI SCRI M-I NATI ONANI MALSOTHERTOTAL FOREI GNAI RLI NES AEROMEXI CO 30503200000013 AI RCANADA2927337212000175 AI RFRANCE502111110000021 ALI TALI AAI RLI NES10310212000010 AUSTRI ANAI RLI NES0111030000006 BRI TI SHAI RWAYS20413010100012 EMI RATESAI RLI NES0011132100009 ETHI OPI ANAI RLI NES0010040000005 ETI HAD AI RWAYS31211310100114 FI J I AI RWAYS1020033000009 I BERI AAI RLI NES0102110000005 KOREANAI RLI NES000680100000069 LUFTHANSA00410420000011 PHI LI PPI NEAI RLI NES1002011000005 QATARAI RWAYS10522301000014 SWI SSAI R1020020000005 TAM 20401320000012 TURKI SHAI RLI NES41112520000016 VOLARI SAI RLI NES1011110100006 OTHERFOREI GNAI RLI NES113106823178100491 TOTALS6595592278254153006408 TRAVELAGENTS EXPEDI A. COM 0032101000007 PRI CELI NE. COM 000240020000026 OTHERTRAVELAGENTS204610020100025 TOTALS2073211050100058 TOUROPERATORS OTHERTOUROPERATORS0000000000000 TOTALS0000000000000 MI SCELLANEOUS TSA0000031100005 OTHERMI SCELLANEOUS20241201000115 TOTALS20241512000220 *COMPANI ESARELI STED I NDI VI DUALLYI FDOTRECEI VED FI VE( 5) ORMORECOMPLAI NTSAGAI NSTTHEM DURI NG THEREPORTI NG PERI OD. COMPLAI NTSAGAI NSTCOMPANI ESACCOUNTI NGFORFEWERCOMPLAI NTSTHAN THATAREI NCLUDED UNDER' OTHERFOREI GN AI RLI NES, ' ' OTHERTOUROPERATORS, ' ETC.**ADETAI LED EXPLANATI ON OFTHECOMPLAI NTCATEGORI ESFOLLOWSTHI SSECTI ON. 44 Office of Aviation Enforcement and Proceedings U.S. Department of Transportation TABLE6 CONSUMER COMPLAINTS: RANKINGS U.S. AIRLINES * JUNE 2015 JUNE 2014 COMPLAINTSCOMPLAINTS SYSTEMWIDEPER 100,000SYSTEMWIDEPER 100,000 RANKAIRLINECOMPLAINTSENPLANEMENTSENPLANEMENTSCOMPLAINTSENPLANEMENTSENPLANEMENTS 1ALASKA AIRLINES92,020,2090.45 111,886,5620.58 2SKYWEST AIRLINES162,651,6890.60 172,450,7350.69 3EXPRESSJET AIRLINES142,309,4440.61 392,781,8121.40 4SOUTHWEST AIRLINES***8912,916,0780.69 6511,515,3860.56 5DELTA AIR LINES9512,728,5360.75 8311,851,3850.70 6JETBLUE AIRWAYS232,977,8770.77 332,751,3461.20 7VIRGIN AMERICA7610,9611.15 5590,1780.85 8HAWAIIAN AIRLINES15932,8961.61 2877,6360.23 9ENVOY AIR191,126,8521.69 291,425,2522.03 10AMERICAN AIRLINES** 37913,074,5552.9029612,966,2112.28 -AMERICAN2847,906,7503.59 1527,867,8741.93 -US AIRWAYS955,167,8051.84 1445,098,3372.82 11UNITED AIRLINES2978,701,8633.41 2358,257,5662.85 12FRONTIER AIRLINES751,150,3136.52 401,111,9253.60 13SPIRIT AIRLINES****2841,482,03419.16 ************ TOTAL1,32262,215,5732.11 85558,465,9941.46 Note:For simplicity, statistics are displayed to two deci mal places.Actual ranking order is based on our computer carrying out the number of decimal places to nine. * All U.S. airlines with at least one percent of total domestic scheduled-service passenger revenues, as determined by DOTs Bureau of Transportation Statistics, plus other carriers that report flight delay and mishandled baggage data voluntaril y.The carriers that are ranked in this table are the same carriers that are ranked in the Flight Delays, Mishandled Baggage,and Oversalessections of this report. ** Effective January 2014, the American Airlines and US Airways data are combined for ranking purposes and appear as American Airlines data in this table to reflect the company merger. The data of the individual operating carriers appears below the combined data while operations remain separate. *** Effective January 2015, complaints of the merged operations of Southwest Airlines and AirTran Airways are combined, and appear onl y as Southwest Airlines in this table. Totals for June 2014 reflect the deletion of AirTrans complaints for that month. **** Per BTS Technical Directive #24 issued October 10, 2014, Spirit Airlines became a reporting carrier effective January 2015. 45 TABLE1( YTD) AI RTRAVELCONSUMERREPORT CONSUMERCOMPLAI NTS J ANUARY- J UNE2015J ANUARY- J UNE2014 COMPLAI NTSOPI NI ONSCOMPLI MENTSI NFO REQUESTSCOMPLAI NTSOPI NI ONSCOMPLI MENTSI NFO REQUESTS U. S. AI RLI NES7, 27415, 432*137126, 00032815819 FOREI GNAI RLI NES1, 9772652431, 772260237 TRAVELAGENTS196701201043080 TOUROPERATORS21003000 MI SCELLANEOUS93570705649097 I NDUSTRYTOTALS9, 54215, 523181, 1457, 935406151, 233 *Of t he15, 227opi ni onsr ecei vedbyt heDepar t ment i nFebr uar y2015, 15, 190wer ef r omconsumer swhopur chasedt i cket sonUni t edAi r l i nes Denmar kwebsi t eatmi st akenf ar el evel s. For addi t i onal i nf or mat i onseeht t p: / / www. dot . gov/ si t es/ dot . gov/ f i l es/ docs/ Mi st aken_Far e_AEP_St at ement _on_Un

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