upskilling your workforce to meet the demands of your ... · ... 2015 outlook for global ......
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usa.siemens.com/mia Unrestricted © Siemens 2018
Upskilling Your Workforce to Meet the
Demands of Your Digital Factory Presented by Gail Norris
Manufacturing in America │ March 14-15, 2018
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Before we start… A Penny for Your Thoughts
At the end of the session, share your feedback via MiA App -
and get a chance to win tickets to the Detroit Tigers baseball game!
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The World We Now Live In…
“ “ Users’ top challenges include the
retiring workforce and their
replacement with appropriate talent.
The lack of automation experts
and training the millennial
workforce add to the challenges.
-- Frost & Sullivan, 2015 Outlook for Global
Automation Industry
“ “ …the skills gap is an issue that has
reached the boiling point. The same
old approaches aren’t enough to
close the gap.
-- Deloitte / Manufacturing Institute,
Boiling point? The skills gap in U.S.
manufacturing.2015
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Discussion Points
1
2
3
4
5
Digitalizing Business and Society
Skills Changes
Generational Changes
Technological Changes
Continuous Learning Concepts
Just-in-Time Learning
Immersive Learning
6
7
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Digitalization Impact on Societal Eco-system
Options to Apply to Learning
• AI
• Mobile/Social
• Big Data
• Automation
• Robots
• Immersive
• Mobile
• Cloud
• CX
• Voice Assist
• Collaborative Tech
• HCI
• GPS
• Touch Interface
• Proximity Tech
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Active Listening
Transforming Skill Sets Over time
Sources: Fortune 500 Most Valued Skills;
Future of Jobs Survey, World Economic Forum.
Writing
Teamwork
Computational Skills
Reading Skills
Goal Setting/Motivation
Listening Skills
Personal Career Development
Creative Thinking
Leadership
Oral Communications
…in 1970
Top 10 Skills
Complex Problem Solving
Creativity
Coordinating with Others
People Management
Active Listening
Negotiation
Quality Control
Service Orientation
Judgment and Decision Making
Critical Thinking
…in 2015
Cognitive Flexibility
Emotional Intelligence
…in 2020
Complex Problem Solving
Creativity
Coordinating with Others
People Management
Negotiation
Quality Control
Service Orientation
Judgment and Decision Making
Critical Thinking
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Technological Impact…
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Technological Impact
• Barriers to entry are diminishing
• Technology enables rapid prototyping and new product introduction
• ‘Just-for-Me Products’
• Dawn of autonomous manufacturing
• Connected machines = data availability
• Rise of Data Analytics skills
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Technological Change Impact
(Source: Gerd Leonhard, 2017)
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GI
1901-24
• ‘Greatest Generation’
• War heroes
• Endured Depression
• Presidents & Generals
• John Kennedy
• Walt Disney
• Walter Cronkite
Silent
1925-42
• Caught in the middle
• Led Civil Rights
• Created much national wealth
• Prophets & Professionals
• MLK
• Gloria Steinem
• John McCain
Boomer
1943-60
• Fought in & protested Vietnam War
• Redefined culture
• Revolutionaries & gurus
• Bill Clinton
• Steven Spielberg
• Oprah Winfrey
• Al Gore
Gen X
1961-81
• Latchkey kids
• Savvy & entrepreneurial
• Slackers, thought leaders & free agents
• P Daddy
• Tiger Woods
• Cast of Friends
• Barack Obama
Gen Y
1982-1996
• Wanted & protected
• Beginning to define their own destiny
• Determined to create a better world
• Entitled and app ‘enabled’
• Miley Cyrus
• LeBron James
• Michael Phelps
• Justin Bieber
Gen Z
1997-Present
• Security focus
• Global paradigm shifting
• Strive for higher levels / goals
• Even more entitled and ‘App ‘dependent’
• Immediate gratification need
Source: A. Hershatter, Emory Univ
Millennials
Five (plus) Living Generations in the Workforce Today
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Differences in Generations
Source: TrainingPros, Vol 9, 2014
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Differences in Generational Learning Styles
Source: TrainingPros, Vol 9, 2014
Generation Attributes and Values Learning Styles /
Preferences Instructional Design Delivery What to Avoid
Baby Boomers
(1946-1960)
• Workaholic optimism
• Involvement
• Recognition and relationship driven
• Training aligned with career goals
• Facilitated
• Team learning
• Group discussions
• Lunch ‘n learns
• Informational sharing
• “Balanced” technology
• Visually guided
• Fulfilling
• Classroom
• Workshops
• Balance of traditional face to face vs. online
• Visual
• Gamification
• eLearning
• Laziness and age bias
Generation X
(1961-1981)
• Independence
• Skepticism
• Informality
• Self-reliance
• Versatile
• Training aligned with personal goals
• Informal
• Self-motivated and self-driven
• Internet driven
• Clear and consistent instruction
• Self-paced
• Independence and control over learning environment
• Interactive and engaging
• eLearning
• mLearning
• Gamification
• Telling them what to do
• Micromanagement
Generation Y
(1982-1995)
• Determination
• Realism
• Tech savviness
• Fun
• Social networks
• Activism
• Training aligned with fast track to success
• Incorporates networking opportunities
• Short, structured bursts of learning
• Entertaining and fun
• Collaborative and continuous
• eLearning
• mLearning
• Gamification
• Latest technology
• Slow processes, slow instruction
• Negativity
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Considerations for the Future
Future learning experiences are/will be changing due to social
and technology changes
Millennials bringing in new challenges
• Tech-user savvy, i.e. Digital Natives
• Social media user
• Prefer short learning videos/apps
• Relevant problem based learning
• Group projects/collaboration preferred
• Like to be self directed in learning
Classroom lecture is not the most effective way of teaching
Learner based solutions prove to facilitate competency
development
Continuous Learning
and the Future Source: McKenzie Magazine 2017
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The Continuous Learning Model
Job Aids
On-Demand Learning
Social Learning
Coaching Mentoring
Communities Of Practice
Career Curriculum
Time
Expert
Novice
Continuous Learning
Source: Bersin & Assoc, 2010
Traditional Training
Training Event
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Continous Learning from Another View
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Today Tomorrow?
Source: Bersin Deloitte 2013
Just-in-
Case
Just-in-
Time
Just-
Enough
Just-for-
Me
Learning Model Transition:
A View for the Future
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Considerations for the Future
With the focus on learner based classes, instructors will need
to give up some control of the class.
Examples:
• Reduce lecture and controlled class pace.
Allow students to proceed at their own pace.
• Become more of a facilitator and coach to the students
• Utilize Technology, i.e., blogs, etc. to coach students on
“homework” for remote students.
• Utilize blended learning, consisting of pre-work, coaching,
and assessment.
• Have background experience in target subject. Be able to
provide “why I need to learn this” to subjects.
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Training vs. Learning Paradigms
Teacher focused
Goal is training
Teacher’s role is expert
Learner’s role is passive
Individual
Program driven
Standardized
Linear, sequential
Periodic, as needed
Long term – semester
Classroom located
Memorize information
Feedback – test retention
TRAINING
Learner focused
Goal is to produce learning
Teacher is coach, facilitator
Learner’s role is active
Team/Community/Collaborative
Process driven
Customized
Experiential, relationship based
Continuous, life long
Short term – retreat, seminar
Learning environment
Critical thinking, problem solving
Feedback – test application
LEARNING
Source: Leadership Network, 1996
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Why?
Adults (+children) are learning at exponential rates, anytime, anywhere
“ …They want information on-demand – specific facts or guidance
that is answering a question or a challenge that is immediate.”
Float Mobile Executive Summary,
The Rise of Work-based Performance Support Systems in the Digital Age, 2015
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Bersin Predictions 2016
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Immersive Learning Technologies
• Virtual Reality (VR) – a multimedia
or computer-simulated reality that
creates a full 360°immersive
experience for the user including audio
& video.
• Augmented Reality (AR) –
combines VR with the user’s view of the
real world to provide a composite view.
A computer or mobile device super
imposes VR images over the user’s
real-world environment.
• Mixed Reality – Mixed Reality is when
digital and physical worlds interact with
each other in real time. This experience
is mostly seen when a video game
player’s physical form is actually part of
the game play.
• Merged Reality – Not to be confused
with Mixed Reality, Merged Reality is
different in the sense that users have the
ability to use their actual hands in the
experience. For example, users can turn
doorknobs and push buttons and other
objects using their hands instead of a
controller.
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Organizations Using Immersive Learning
General Mills, Deutsche Bahn, and Jet use VR as a recruitment tool
by going to college campuses and showing potential applicants
what it’s like to work for them.
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Organizations Using Immersive Learning
Bosch trains 8,000 - 10,000 service technicians on direct-injection and braking technology
using the Oculus Rift headset to take three-dimensional tours of the inner workings of a
car engine to enhance technicians’ understanding.
The mobile tour consists of a classroom experience, which is supplemented by wearing
the Oculus Rift DK1 to watch the automotive parts in action.
The sessions consist of a 10-minute virtual lesson followed by a 15-minute discussion
centering on the participants’ thoughts, including how to implement the ideas into their
work environments.
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Organizations Using Immersive Learning
Jiff, Inc uses Pokémon Go as an engagement tool for its wellness program
with an 83% success rate in participation.
Volkswagen is using VR and AR for service training on new cars and repairs.
L’Oréal uses VR to train new stylists on products and work culture,
but also as a tool for continued education on new products and
trending makeup and hair styles.
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Organizations Using Immersive Learning
ThyssenKrupp uses AR headsets with all of its elevator technicians
for repair work. Since moving to this technology, elevator repair times
have been cut from 1-2 hours to just 20 minutes.
Lowes created the HoloRoom so customers can
create a virtual mock-up of their homes and then
work with designers for renovations.
Boeing trains engineers and pilots with VR.
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The World We Are Facing…
“ “ Change is the law of life.
And those who look only to
the past or present are
certain to miss the future.
-- John F. Kennedy
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Questions?
Gail Norris
US Lead - SITRAIN
Industry Learning Services
DF CS FA TR
Mobile: +1 678 640 4889
E-mail: [email protected]
usa.siemens.com/sitrain
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