THE UPSIDE OF ANGER

THE UPSIDE OF ANGER

Aditya Saurabh

Abhishek Purohit

Arya Hari Kumar

Devashish

Mahul Dhiman

Case study :A researcher is doing research over emotions of people in organization by interviewing a employee in Australia

At first the Interviewer asked Laura about her workplace.

Laura described her workplace environment to be very cold .

Laura showed Illusory correlation with the weather.

Interviewer asked Laura about the widespread atmosphere in her organization

Laura: anger ,hatred towards other staff.

This reflects the deviant behavior of the employees in her organizations

Interviewer :Do manager use fear tactics towards the employees?

Laura replied that no one feel free to do anything in the organization because the employees are afraid of being fired.

It shows that the employees doesn’t have job security also.

Interviewer asked Laura about her surviving tactics..

Laura answered that she has catered her emotion to survive in it.

Here Laura has adjusted to this situation as her manager does not influence her mood.

Interviewer asks Laura whether she has to hide her emotions.

Laura replied that managers don’t like to see emotions of employees.

Due to lack of effective leader Laura could not get emotional help.

Interviewer : How do you go along?

Laura wants to show her true emotions but to secure his job and money she can’t do it.

She can’t show her intense feeling towards someone.

Interviewer asks Laura whether she will object against this system.

Laura told that it may be unreasoning revenge but someone needs to do it.

As she is not satisfy with her manager’s attitude so she takes such decisions.

Interviewer : Do you ever find this gets to you?

Initially Laura cared about it but later on she starts ignoring it.

Laura’s emotional attachment towards the company is fading slowly.

Interviewer : DO you intend to keep working here

Laura replied that she doesn’t want to be in the organization she had lost her interest although this was never her goal but the environment of the organization forced her to do so .

This showed that the organization is losing its employee interest towards the work due to the environment created due to the anger of the its manager

Interviewer : is there any upside of working here?

Laura replied that she is much better now to answer this she could make people in place in her 3 sentence and she fights instead of walking away

This reflect positive attitude of a employee to fight

to get their right rather than living with such

situation

A researcher doing a case study on emotions in organizations interviewed Laura , a 22-year-old customer–service representative in Australia

some questions were asked to Laura about her workplace environment and about the emotions of the employees

Laura shared her opinion about the workplace and the emotions expressed by her colleagues

She defined workplace: very cold and unproductive

And defined emotions : anger , hatred towards other people , and other staff members.

Q: what comes to our mind is that .. Is she justified in her response to her organization’s culture? Why ???

Yes, she is justified … Many managers thinks that ‘the level of

employee performance on the job is proportional to the size of employee’s pay package with emotions has no role in it .

However we know that the employee’s performance is the outcome of a motivational workplace environment .

But Laura’s workplace: hatred and is cold ..

A researcher doing a case study on emotions in organizations interviewed Laura , a 22-year-old customer–service representative in Australia

some questions were asked to Laura about her workplace environment and about the emotions of the employees

Laura shared her opinion about the workplace and the emotions expressed by her colleagues

She defined workplace: very cold and unproductive

And defined emotions : anger , hatred towards other people , and other staff members.

Q: what comes to our mind is that .. Is she justified in her response to her organization’s culture? Why ???

Yes, she is justified … Many managers thinks that ‘the level of

employee performance on the job is proportional to the size of employee’s pay package with emotions has no role in it .

However we know that the employee’s performance is the outcome of a motivational workplace environment .

But Laura’s workplace: hatred and is cold ..

Q: Do you think Laura’s display of emotions serve to protect her ??

Yes She is not been able to enjoy her job because

of the environment which is : cold and hostile . Moreover the General Manager’s saying

“Nobody’s indispensable ” is really discouraging and it can kill the creativeness of the employees like Laura

So, to survive in that environment she must display the emotions that are not actually felt by her .

Q: Does she intend to keep working there ? Does she ever rebel against the system?Why does she go along ?

No, but because it’s her job and she need the money.

Manager don’t like people being happy , so you just annoy them by being happy .

It’s pretty vindictive and manipulative but you just need to do that .

Q: Assuming that Laura’s description is accurate , how would you react to the organization’s culture ?

we should have strategies for handling difficult situations LIKE:

No reaction to the abuse and criticism Always discuss instead of ignoring Maintaining good relationship Focus on your job Enhance the performance by

comparison

Q: Research shows that acts of co-workers(37%) and management(22%) cause more negative emotions for employees than do acts of customers(7%)what can Laura’s company do to change its emotional climate ?

Managers can: Motivate the employees time to time to that

they can work more enthusiastically Appreciate the work of his employees and

reward them Create a friendly environment Resolve the problems related to the

employees Create a feeling of co-operation. Be frank enough to talk freely to his

employees ..