Windows 10 Upgrade Step-by-Step Guide What to Check Before Installing/Upgrading to Windows 10 How to Install/Upgrade to Windows 10 Internet Installation (Samsung Electronics recommended Internet installation.) Clean Installation with a DVD (For commercial customers whose corporate environment only support clean Installation.) Windows 10 Installation/Upgrade - Unsupported platforms or devices Windows 10 Installation/Upgrade - Known Issues Windows 10 Installation/Upgrade - FAQ Note: Images used in this document may differ from reality What to Check Before Installing/Upgrading to Windows 10 [Microsoft] How to upgrade Windows 10 www.windows.com/windows10upgrade http://go.microsoft.com/fwlink/p/?LinkId=544844 Check current Windows version Windows 7: Windows 7 SP1 upgrade required Windows 8/8.1: Update to the latest version using Windows Update However, Windows 8 must be upgraded to Windows 8.1 through the Windows Store Checking your Windows version/system [Computer (Right-click) Properties] [System information] System Requirements Processor: 1GHz and up RAM: 1 GB (32-bit) or 2 GB (64-bit) Usable device storage space: 16GB (32-bit) or 20GB (64-bit) Graphics card: Microsoft DirectX 9 graphics device (including WDDM driver) Display: 1024 X 600 What to Check and Prepare Before Installing Update the computer you are using to the latest version. Run "SW Update" ( ) to update the BIOS, programs and drivers to their latest versions Download "SW Update": http://orcaservice.samsungmobile.com/SWUpdate.aspx Run Windows Update to update to the latest version Windows 7/8.1: Install the latest updates using Windows Update in the Control Panel. Be sure to save all important data on external storage devices such as USB, external HDD, or network folders. We recommend that you back up your personal Windows settings, contacts, photos, documents, videos, music, etc. to avoid losing data. By using Samsung Recovery Solution ( ), you can safely back up all information currently on your computer. You can easily recover backed up information if any unforeseen problems occur during installation. Program icons may differ depending on version Storage device space (16 GB (32-bit) or 20 GB (64-bit)) may be insufficient when upgrading to Windows 10. We recommend that you delete unused programs before upgrading. PC products cannot be replaced or refunded after upgrading to Windows 10, and there will be a fee for service requests. Notice Windows settings, personal files, and some apps you were using are kept as-is even after upgrading. If the Windows system language you were using cannot be used for the system requirements tab, only your personal files will be kept as-is during the upgrade. (i.e., apps and Windows settings are not kept.) Inquiries related to download, installation and website use MS website customer center (http://windows.com) Note 1: Since a clean installation formats the partition it uses before installation, all data on that partition is deleted. Be sure to save important data on external storage devices.For details on backing up, refer to What to Check and Prepare Before Installing". Note 2: Samsung Electronics does not sell or provide a Windows 10 DVD. How to Install/Upgrade to Windows 10 - Internet Installation (Method 1) Upgrading on a Computer You Are Using Windows settings, personal files, and some apps you were using are kept as-is even after upgrading 1. Connect the power adapter 2. Connect to the Internet 3. Run "SW Update" to update the BIOS, programs and drivers to their latest version 4. Run Windows Update to update to the latest version Windows 7/8.1: Install the latest updates using Windows Update in the Control Panel. 5. Choose "Start" in the Windows Update window Download the necessary files and agree to the terms and conditions, then install. 6. Finish Windows installation according to the instructions 7. After installation is complete, run "SW Update" ( ) to update the BIOS, programs and drivers to their latest version (Method 2) Upgrading During User Registration You can upgrade to Windows 10 when you first register to use Windows 7 and Windows 8.1 1. Computer power on 2. Register as a user on the computer you purchased with Windows 7/Windows 8.1 3. Install according to the user registration instructions. You must select an Internet connection at the Internet connection stage. 4. At the user registration screen, select "Upgrade" 5. When Windows installation is complete, the latest version of Windows is automatically installed. 6. Same process at "Upgrading on a Computer You Are Using" from #5 How to Install/Upgrade to Windows 10 - Clean Installation with a DVD (Method 3) DVD Installation While Logged into Windows Prepare the Windows 10 installation DVD purchased from MS or a retailer 1. Insert the Windows 10 DVD and then wait for it to run automatically If it does not run automatically, double-click on "setup.exe" ( ) on the DVD 2. Select "Download and install updates (recommended)" and then "Next" 3. Enter your Windows 10 product key and select "Next"4. Click the "I Agree" button for the user agreement and then, in the installation preparation completion window, click "Change what to keep" 5. Select Nothing" and then "Next"6. Finish Windows installation according to the instructions 7. After basic settings, run "SW Update () to update the BIOS, programs and drivers to their latest version (for special commercial customers) Caution> The Clean installation is not supported on some models (running on 32bit operating systems). (Method 4) Windows 10 DVD Booting Installation (for special commercial customers) Prepare the Windows 10 installation DVD purchased from MS or a retailer Note: If any problems occur while booting from a DVD, refer to "(Notes) If DVD Booting Does Not Work" 1. Insert the Windows 10 DVD and then turn your computer's power on 2. Press the F10 key and select DVD from the list of booting devices Alternatively, press the F2 key to enter the BIOS and set the DVD as the first boot device 3. When the "Press any key to boot from CD or DVD" message appears, press any key. 4. Go to the Windows 10 installation screen after rebooting 5. Choose the language, time, keyboard type, etc. that youwill use and select "Next" 6. Click the "Install Now" button to start installation 7. Enter your Windows 10 product key and select "Next"8. Check "I agree" to the terms of use and then click "Next" Caution> The Clean installation is not supported on some models (running on 32bit operating systems). 9. Select "Custom: Install Windows only (advanced)" Your files, settings and programs are not kept. 10. Select the partition on which to install Windows 10 and then select "Format" 11. Select OK" in the window warning about data loss 12. When formatting is complete, select "Next" to begin installation. 13. Finish Windows installation according to the instructions and then reboot 14. After rebooting, set up your basic Windows settings 15. After basic settings, run "SW Update" () to update the BIOS, programs and drivers to their latest version Caution> The Clean installation is not supported on some models (running on 32bit operating systems). (Notes) If DVD Booting Does Not Work BIOS setting information to boot with a DVD on a Samsung computer 1. Insert the Windows 10 DVD and then boot 2. Turn on your computer's power and then immediately press the F2 key 4-5 times to enter the BIOS. 3. Disable or turn off Fast BIOS Mode Note: The screen may look different depending on your system specifications 4. Press the F10 key to save BIOS settings and restart the system CategoryList Chipset Intel Intel 5th generation Intel Core processors (Broadwell) for 32-bit OS configurations Intel 4th generation Intel Core processors (Haswell) for 32-bit OS configurations Intel 3rd generation Intel Core processors (Ivy Bridge) Intel 2nd generation Intel Core processors (Sandy Bridge) Intel 3rd generation Intel Core processors (Mahobay) Intel 2nd generation Intel Core processors (Sugarbay) Intel Pentium processors / Intel Celeron Processors (Baytrail-M) Intel Atom processors (Clovertrail) AMD AMD Quad-core processor for 32-bit OS configurations AMD A6-5200M APU with Radeon HD8400 APU (Kabini) for 32-bit OS configurations AMD A10-4600M APU with AMD Radeon HD 7660G Graphics (Comal) AMD A8-4500M APU with AMD Radeon HD 7640G Graphics (Comal) AMD A6-4400M APU with AMD Radeon HD 7520G Graphics (Comal) AMD A4-4300M APU with AMD Radeon HD 7420G Graphics (Comal) AMD A10-4657M APU with AMD Radeon HD 7660G Graphics (Comal) AMD A8-4557M APU with AMD Radeon HD 7640G Graphics (Comal) AMD A6-4455M APU with AMD Radeon HD 7500G Graphics (Comal) AMD A4-4355M APU with AMD Radeon HD 7400G Graphics (Comal) AMD E2-2000 APU with Radeon HD7340 Graphics (Brazos) AMD E2-1800 APU with Radeon HD7340 Graphics (Brazos) AMD E1-1500 APU with Radeon HD7310 Graphics (Brazos) AMD E1-1200 APU with Radeon HD7310 Graphics (Brazos) Device Intel WiMAX 6250, Intel WiMAX 6150 Qualcomm Atheros AR6004 WLAN Adapter Qualcomm Atheros Bluetooth UART Transport Driver Broadcom 802.11abgn Wireless SDIO Adapter Broadcom Serial Bus Driver over UART Bus Emumerator NXP NearFieldProximity Provider Broadcom GNSS Geolocation Sensor Marvell Yukon 88E8075 Family PCI-E Gigabit Ethernet Controller Intel Smart Connect Technology Intel Rapid Start Technology Globe Trotter MO40x Modem Interface Globe Trotter MO67xx Modem Interface Gobi 2000 HS-USB Modem 9245 SAMSUNG HSPA Modem Samsung HSPA DataCard Modem Device Samsung Kiera2 Wireless Modem Samsung LTE DataCard Network Interface Samsung LTE Mobile Broadband HUAWEI Mobile Connect - 3G Modem HUAWEI MOBILE EM7700, Sierra Wireless Location Sensor LTE Mobile Broadband Network Adaptor LTE Mobile Broadband Network Adaptor, AMTelecom Module Location Sensor Note that the list content of this table is subject to changes. Below is a list of platforms that provide no support or a limited support on the software drivers. Windows 10 Installation/Upgrade - Unsupported platforms or devices Windows 10 Installation/Upgrade - Known Issues Item Version on which the problem occurs Previous OSProblem symptoms and causeResolutionSteps to take IntelliMemoryAll versionsWin 7/8/8.1 Incompatible with Windows 10; system performance slows after upgrade Delete program Control Panel > Programs and Features > Select IntelliMemory > Uninstall ExpressCacheAll versionsWin 7/8/8.1 Incompatible with Windows 10; system performance slows after upgrade Delete program Control Panel > Programs and Features > Select ExpressCache > Uninstall Easy File ShareAll versionsWin 7 Incompatible with Windows 10; does not run Delete program Control Panel > Programs and Features > Select Easy File Share > Uninstall Quick StarterAll versionsWin 7/8/8.1 1. Similar to Windows 10 Start menu; confusion during use 2. Does not run correctly when dragging and dropping Windows 10's Universal App to the dock Delete program Control Panel > Programs and Features > Select Quick Starter > Uninstall Samsung Link1.8.0.xWin 8/8.1 When the Samsung Link app is run after upgrading to Windows 10 and the button in the message is clicked, installation fails due to a compatibility problem with Microsoft Edge. Upgrading to Samsung Link 2.0 1. Control Panel > Programs and Features > Select Samsung Link > Uninstall 2. Select and install Samsung Link in Samsung SW Update Samsung Link2.0.x.xWin 8.1 The AIO model's Marvell LAN driver is incompatible with Windows 10, so the remote PC startup feature is not provided This feature is automatically deactivated Use the version of Windows you used previously Samsung StoryAll versionsWin 8 Incompatible with Windows 10; does not work correctly Delete program Start > All Programs > Right-click on Samsung Story > Delete SideSync 1.0.0.0~ 2.0.0.57 Win 8/8.1 1. Incompatible with Windows 10; does not switch to Desktop while running SideSync in a Virtual Desktop environment2. Sometimes stops working on multiple Virtual Desktops during Keyboard & Mouse Sharing. Delete program 1. Control Panel > Programs and Features > Select SideSync > Uninstall 2. Control Panel > Programs and Features > Select Phone Screen Sharing > Uninstall ArcSoft TV 5.0.5.93~ 5.0.5.224 Win 8/8.1 64bit Incompatible with Windows 10; screen freezes or closes after upgrade Delete program Control Panel > Programs and Features > Select ArcSoft TV 5.0 > Uninstall Item Version on which the problem occurs Previous OSProblem symptoms and causeResolutionSteps to take TotalMedia Theatre DVD All versionsWin 8/8.1 64bit Incompatible with Windows 10; gray screen sometimes appears after upgrade and DVD videos/movies cannot be played Delete program Control Panel > Programs and Features > Select TotalMedia Theatre > Uninstall TotalMedia Record All versionsWin 8/8.1 64bit Incompatible with Windows 10; CD burning fails after upgradeDelete the program and then use the CD burning function in Windows 10 itself 1. Control Panel > Programs and Features > Select TotalMedia Record > Uninstall 2. Use the function in Windows 10 itself S Player+All versionsWin 8/8.1 Incompatible with Windows 10; fails to play videos after upgradeDelete program Start > All Programs > Right-click on S Player+ > Delete S PhotoStudioAll versionsWin 8/8.1 Incompatible with Windows 10; thumbnails do not appear after upgrade Delete program Start > All Programs > Right-click on S PhotoStudio > Delete S Camera+All versionsWin 8/8.1 Incompatible with Windows 10; fails to take photos after upgrade Delete program Start > All Programs > Right-click on S Camera+ > Delete S PlayerAll versionsWin 8/8.1 Incompatible with Windows 10; fails to play videos after upgrade Delete program Start > All Programs > Right-click on S Player > Delete S GalleryAll versionsWin 8/8.1 Incompatible with Windows 10; fails to take photos and thumbnails do not appear after upgradeDelete program Start > All Programs > Right-click on S Gallery > Delete S CameraAll versionsWin 8/8.1 Incompatible with Windows 10; fails to take photos and thumbnails do not appear after upgradeDelete program Start > All Programs > Right-click on S Camera > Delete DPTF Driver110S1J/110S1QWin 7 Control method for heat generation becomes different from Windows 7 after Windows 10 upgrade, so a yellow exclamation point appears on the related driver. Use Samsung SW Update or limitations There will be no problem since control method will remain the same as Windows 7. It will be supported in 4th quarter of year 2015. Item Version on which the problem occurs Previous OSProblem symptoms and causeResolutionSteps to take TPM (Infineon TPM Professional Package) v4.3.3390.0Win 8/8.1 Infineon TPM Professional Package is not supported on Windows 10. A TPM error message may occur, and you may not be able to open encrypted files. Delete program Control Panel > Programs and Features > Select Infineon TPM > Uninstall TPM (Embassy Security Center) v2.11.1.38, v2.11.1.39 Win 7/8/8.1 Embassy Security Center is not supported on Windows 10. A TPM error message may occur, and you may not be able to open encrypted files. Delete program Control Panel > Programs and Features > Select Embassy TPM Application > Uninstall Bluetooth(Qualcomm Atheros) All versionsWin 7/8/8.1 Changed to use Microsoft Bluetooth Stack starting in Windows 10; A2DP Sink (Bluetooth speaker) function and HFP HF (speakerphone) function deleted Limitations If you need the A2DP Sink and HFP HF function, you should not upgrade to Windows 10 Bluetooth (Intel)All versionsWin 7 Changed to use Microsoft Bluetooth Stack instead of Intel (Motorola) Bluetooth Stack starting in Windows 10; A2DP Sink (Bluetooth speaker) function deleted in the Windows 10 driver Limitations If you need the A2DP Sink function, you should not upgrade to Windows 10 touchpadAll versionsWin 7 32-bit Intel I2C bus driver is not supported in Windows 10 32-bit; touchpad does not work. LimitationsYou should not upgrade to Windows 10 TouchpadAll versionsWin 7 64-bit Sometimes the touchpad does not work or the touchpad works even if set not to be used (Fn+F5) Delete Samsung I2C Input Device in Device Manager Device Manager > Human Interface Devices > right-click on Samsung I2C Device and then delete Touchpad NT110S (BayTrail-M chipset) Win 7 Intel I2C bus driver for BayTrail-M is not included in Windows 10; touchpad does not work Run Windows Update to install the I2C driver for BayTrail-M Connect to the Internet and then run Windows Update Item Version on which the problem occurs Previous OSProblem symptoms and causeResolutionSteps to take Dolby Home Theater v4 7.2.8000.17Win 7/8 Dolby v4 GUI SW does not work on Windows 10. Reinstall Dolby GUI SW for Windows 10 Run the Samsung SW Update program. Select "Update" in the left menu and then select "Dolby GUI SW" to install DolbyDigital Plus Home Theater 7.5.1.1 7.6.3.1 Win 8.1 The Dolby engine versions in Dolby GUI SW and the audio driver do not match; an error message is displayed and the feature does not work Reinstall Dolby GUI SW for Windows 10 Run the Samsung SW Update program. Select "Update" in the left menu and then select "Dolby GUI SW" to install TV Driver (MC570/MC770) All versionsWin 7/8/8.1 MC570/MC770 is a discontinued TV module; separate Windows 10 driver not supported Install MC570/MC770 TV driver for Windows 10 Run the Samsung SW Update program. Select "All Software" in the left menu and select "HDTV driver" to install Graphics driver(for all-in-one models) Driver installed via Windows Update Win 7/8/8.1 After Windows 10 upgrade, the AIO model's primary/secondary monitor order is changed while the registry is reset; external monitor output when only the PC monitor is selected Install a Samsung graphics driver Samsung SW Update > Install graphics driver Graphics driverAll versionsWin 7/8/8.1 Driver collage not supported in Windows 10; Graphics properties Multiple displays Collage mode settings button absent Limitations Collage mode driver to be provided via Samsung SW Update in 4Q 2015. USB to DVI dongle driver 15.01.0128.3179 Win 7/8/8.1 When installing a USB to DVI (EZnet ubiquitous) driver, a yellow exclamation point appears on the graphics driver and it cannot be used Limitations See additional information on the company website. http://j5create.com/support.html#jua330 Sensor devices (NXP NearFieldProximity, Broadcom GNSS Geolocation Sensor) NXP5441,*BCM_4751, SDOV2, DEV_91D0 Win 8 Some H/W support, such as NXP and Geolocation, is discontinued; NFC and GNSS functions do not work on some models in Windows 10 LimitationsYou should not upgrade to Windows 10 Item Version on which the problem occurs Previous OSProblem symptoms and causeResolutionSteps to take Screen brightness adjustment functionAll versionsWin 8.1 Compatibility after Windows 10 upgrade not assured; screen brightness does not change Samsung SW Update use or limitations Run the Samsung SW Update program. Select "All Software" in the left menu and install the latest driver. (There may be some unresolved issues) Unknown devices (!) All versionsWin 7/8/8.1 Some H/W and firmware/drivers for older devices are not supported by Windows 10; they may be marked with yellow exclamation points Error displayed in Device Manager. Samsung SW Update use or limitations Run the Samsung SW Update program. Select "All Software" in the left menu and install the latest driver.(There may be some unresolved issues) Bluetooth (Intel, Qualcomm Atheros) Some versionsWin7/8/8.1 Bluetooth drivers are duplicated in Control Panel - Programs and Features after Windows 10 upgrade Delete Win7/8/8.1 programs Control Panel > Programs and Features > Select Bluetooth driver > Uninstall *If an error occurs during deletion for Intel, click the repair menu to repair and then delete Antivirus issues All antivirus programs not distributed by Samsung Win 7/8/8.1 Windows 10 upgrade errors may occur due to unverified antivirus programs. Delete program Retry the upgrade after deleting the relevant antivirus program WiDiAll versionsWin7 WiDi application does not work after Win10 upgrade Limitations Install the latest versions of graphics and wireless LAN drivers and then use the Miracast feature included in Windows 10 WiDi/MiracastAll versionsWin7/Win8.1 Miracast does not connect after Windows 10 upgrade or the screen closes or does not appear even after connecting Limitations (Compatibility with Windows 10 not assured) You should not upgrade to Windows 10 until Miracast is stable. SettingsAll versionsWin7/Win8.1 The Settings Mobile AP feature does not work LimitationsYou should not upgrade to Windows 10. Item Version on which the problem occurs Previous OSProblem symptoms and causeResolutionSteps to take Support Center /Help Desk All versionsWin 7/8/8.1 Compatibility not assured after upgrading to Windows 10; does not run Limitations If you want to use this feature, do not upgrade to Windows 10. ADP (Absolution Data Protect) All versionsWin 7/8/8.1 Compatibility not assured after upgrading to Windows 10; does not run Limitations Go to http://www.absolute.com/support/consumerfor information on support and steps to take. Samsung Recovery Solution 5All versions Win 7/Win 8Stops running after error message Backup feature not offered in Windows 10Use Samsung SW Update, or limitations Run Samsung SW Update to install the latest version, Samsung Recovery Solution 5.7, and then, when restarting, press the F4 key when the Samsung logo appears to run Recovery Solution to update it. Upgrade to Windows 10 is not recommended if you want to use this feature Recovery 6 All versions Win 8/Win8.1After backing up Windows 10, recovery does not work or an error message appears when entering recovery using the F4 key. Backup feature not offered in Windows 10 Use Samsung SW Update, or limitations Run Samsung SW Update to install the latest version, Recovery 6.1, and then, when restarting, press the F4 key when the Samsung logo appears to run Recovery Solution to update it. Upgrade to Windows 10 is not recommended if you want to use this feature Recovery 77.0 ~ 7.1 All versionsWin 8.1Recovery does not work after backing up Windows 10 Use Samsung SW Update, or limitations Run Samsung SW Update to install the latest version, Recovery 7.2 Note: Information about known issues is subject to change 1) Q: I am returned to my previous Windows version while upgrading to Windows 10. A: Install the latest programs and drivers with Windows Update and then try again. 2) Q: Some programs don't work correctly after updating. A: Delete the programs that are not working and then install the latest versions for Windows 10.Run "SW Update" to install Samsung programs.You can see information about programs' Windows 10 compatibility at http://www.windows.com/compatibility.Note: Some programs may not be compatible with Windows 10. 3) Q: Samsung SW Update () was not installed. A: You can download it from http://orcaservice.samsungmobile.com/SWUpdate.aspx.4) Q: How can I check which devices need Windows 10 drivers installed? A: Run Device Manager by pressing the Windows key + X to find devices with exclamation points. 5) Q: I want to revert to a previous version of Windows. A: You can return using "Restore a previous version of Windows".Menu: Windows Settings > Update and Restore > Restore > Restore a previous version of WindowsNote: You cannot revert if 31 days or more have elapsed since upgrading. Windows 10 Installation/Upgrade - FAQ 6) Q: Is the Windows 10 upgrade free?A: Windows 10 is free for 1 year after its first release date (2015.7.29 ~ 2016.7.29). 7) Q: What is Edge?A: It's a new web browser in Windows 10.Since it doesn't support ActiveX and BHO, use of online banking, games, etc. may be limited. 8) Q: Does Cortana support all languages?A: Region and language has to match during initial setting of Windows 10 in order to get Cortana working. The following countries and languages will be supported in 2015: US-English, UK-English, Germany-German, France-French, Italia-Italian, Spain-Spanish and China-Chinese(Simplified).Inquire Microsoft for the countries and languages to be supported in the future. 9) Q: Some apps and devices don't work correctly in Windows 10. A: Apps designed to work in Windows 7/8/8.1 may not work in Windows 10.Check the app manufacturer's website or inquire at their customer service center.You can see details at http://windows.microsoft.com.