upgrade now webinar
TRANSCRIPT
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Upgrade Now!Upgrade Now! with the Help of SAP Enterprise Support
Celina Fernandes(SAP Global Upgrade Office), Luiz Mestrinel(SAP Premium
Engagements), George Cheong (SAP Enterprise Support Delivery)
January 3, 2013
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Agenda Why Upgrade to SAP ERP 6.0?
Upgrade Now! with the Help of SAP Enterprise Support
Additional SAP Support Offerings
Next Steps How To Get Started?
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Agenda Why Upgrade to SAP ERP 6.0?
Upgrade Now! with the Help of SAP Enterprise Support
Additional SAP Support Offerings
Next Steps How To Get Started?
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2012 SAP AG. All rights reserved. 4
SAP Business Suite 7
ERP
6.04
SRM
7.0
SCM
7.0
CRM
7.0
PLM
7.0 Available since 2009
SAP BS7 i2010 Available since May 2011EHP 5 EHP 1 EHP 1 EHP 1
SAP BS7 i2011 Available now!EHP 6 EHP 2 EHP 2 EHP 2
SAP NetWeaver 7.01 EHP 2 EHP 3
We follow our roadmaps and keep promises:
Six generations of SAP enhancement packages for SAP ERP successfully delivered and
adopted in the market
Proven by the high number of +19,000 ERP EHP live customers
On Premise Innovation Path SAP Business Suite 7
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SAP ERP 6.0 The Most Successful Release EverReady for Innovation with the help of SAP Enterprise Support
Basis for faster and easier innovation
on a stable core with enhancement
packages for SAP ERP and the help of
SAP Enterprise Support services
Still a strong momentum in all regions
for upgrades: Consistently increasing
number of SAP ERP 6.0 systems
globally
Growth rates even higher than for any
other SAP ERP releases in the past
Path to SAPs next generation
solutions
SAP ERP 6.0 Older Releases
Adoption Comparison
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SAP Business Suite 7 isSAPs core asset and the
gateway for customers to
consume innovation
SAP ERP 2004,
4.6C and 4.7
SAP Business Suite 7 as the Stable COREConsume innovation while keeping the core stable
through flexible shipment models (side-by-side
deployment, EHP, add-ons, notes)
Maximize the SAP investment by leveraging the
innovation as part of the maintenance contract (e.g.
state of the art new user interface)
Gateway to Breakthrough InnovationTransform the business with access to breakthrough
innovation:
In-Memory
Mobility
Cloud
Lower Operations CostsNo more costly upgrades to Consume Innovation
Reduced TCO through lower application and
landscape complexity
Implement with lowerTCI through SAP Rapid
Deployment Solutions
Secured InvestmentLong term predictability with mainstream maintenance
until 2020
More Innovation
Less Disruption
Longer Perspective
SAP
Business
Suite 7
SAP ERP 6.0 is the foundation forSAP Business Suite 7Get ready for SAPs game changers!
Breakthrough
Evolution
December
20202015
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Why Modernizing Your IT landscape -
is so Important
Business Opportunities of an Upgrade
Time
Valuef
oryourbusiness
Upgrade to
SAP ERP 6.0
Baseline value
March 2013: End of
extended maintenance
Operational excellence Wide range of functional enhancements
Simplified access to most industry solutions
Superior user experience Unifying user interfaces, bringing actionable insight
to business users
Allowing optimized access for professional and
casual users
Business flexibility Enhancement package concept and flexible
consumption of functionality (690+ new functions
delivered with EHP 6)
Access to SAPs innovations like Mobile Applications,HANA, etc.
Investment security Long-term predictability through maintenance
extension until end of 2020
Benefit from continuous system support and regular
legal changes
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SAP Business Suite Innovation Roadmap
Gives You Choice
Business opportunitiesOperational excellence Business flexibility Investment securitySuperior user experience
CloudCloud
SAP
Business Suite
AnyDB
Customer Connection
SAP
Business Suite
User Experience
Mobile
AnyDB SAP
HANA Database
Mobile
Increase customer driven
Innovation
Value through
native HANA Innovation
2012 Wave II
Value through
Suite on HANA DB
Wave I
Customer Connection
Cloud
SAP
Business Suite
User Experience
Mobile
AnyDB
Customer Connection
Native
HANA
Data-
base
Apps
External
Data
External
Data
Integrated Analytics
Faster at better decision
with fast, granular and
flexible analytics
(OLTP/OLAP)
Next generation business processes with
sense & respond
predictive analytics
unstructured data
on-the-fly insights
automation and exception handling
Greatest functional coverage
Unmatched functional scope
(24 Industries), global presence
and life-cycle management
SAP
HANA Database
= Initial focus
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New Functionality for Line of BusinessesBusiness Opportunities in SAP Business Suite 7 I2011
Highlights
Commodity risk management
Commodity procurement
Commodity sales
Commodity Management
Optimized Asset Operations and
Maintenance
Planning, Building & Commissioning
Assets
Enterprise Asset Management
Manage Financial Performance
Accounting & Financial Close Receivables Management
Travel Management
Treasury & Financial Risk
Management
Modernized Finance User Experience
Finance
Talent Management
Workforce Planning & Analytics
Human Resources
Efficient Manufacturing Operations for
Process Industries
Closed Loop Quality Management
Manufacturing
Streamlined Operational Sourcing
Supplier sustainability rating and
monitoring
Procurement
Integrated product development for
discrete & process industries
Research & Development
Lead to Cash (sales)
Differentiation through service
excellence
Multi-channel marketing (B2B/B2C)
Sales, Service & Marketing
Collaborative Demand & Supply
Planning
Manufacturing Network Planning &
Execution
Efficient Transportation Operations
Storage & fulfillment
Supply Chain
Operational Risk Management
Sustainability
Operational excellence Business flexibility Investment securitySuperior user experience
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New Industry Specific FunctionalityBusiness Opportunities in SAP Business Suite 7 I2011
Highlights
Catch weight management
Consumer Products
Lease operations
Banking
SAP Collaborative E-Care
Management
SAP Electronic Medical Record
Health Care
High Volume Business Consume to
Cash
High Tech
Commodity risk management
Commodity procurement
Commodity sales
Mill Products & Mining
Resource Management
Engagement Management, Controlling
& Billing
Professional Services
Efficient benefit decision making
Individual client accounting & payment
services
Public Sector Financials
Procurement for Public Sector
Academic Curriculum Management
Public Sector Core HR & Payroll
Public Sector
Forecasting and multi-level
replenishment
Retail
High Volume Business Consume to
Cash
Telecommunications
Efficient Transportation Operations
Transportation & Logistics
Smart meter data management &
operations Integrated sales management
Demand side management
Linear Asset Management
Utilities
Operational excellence Business flexibility Investment securitySuperior user experience
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Superior user experienceBusiness opportunities
Delivering the right information, to the right user, in the right place, at the right moment
Unifying UIs, bringing actionable insight to business users
Low cost method for customers to personalize, adapt and adopt SAP user interfaces
SAP NetWeaver Portal
SAP NetWeaver Business Client
Operational excellence Business flexibility Investment securitySuperior user experience
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Innovate Faster and Easier with -
SAP Enhancement Packages
Business Opportunities
Adoption of new innovations/ business functionality now
in shorter increments thanks to SAP enhancement packages
SAP ERP 6.0 ERP 6.0
+ SAP enhancement packages
Innovate on stable core
Lower TCI and TCOSAP R/3 4.6 standard
Businessfunctionality
Time
EHP 4
EHP 5
EHP 6
Upgrade
Then... ... and now!
Operational excellence Business flexibility Investment securitySuperior user experience
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Innovate Faster and Easier with -
SAP Enhancement Packages
Top 10 Business FunctionsOperational excellence Business flexibility Investment securitySuperior user experience
Functional Area Business Function EHPTechnical
Name
Cross SAP ERP Embedded search in SAP ERP 4ERP_ENTERPRISE
SEARCH
Financials New General Ledger Accounting 3, 4, 5FIN_GL_CI_1
FIN_GL_CI_2
FIN_GL_CI_3
Financials Reporting simplifications in Financials 3, 4, 5
FIN_REP_SIMPL_1
FIN_REP_SIMPL_2FIN_REP_SIMPL_3
Human Capital
Management
ESS for Personal Information, ESS WebDynpro
ABAP, Talent & Performance Management,
Evaluations, Appraisals and Surveys
3, 4, 5HCM_ESS_CI_1HCM_ESS_WDA_1
CA_HAP_CI_1
HCM_OSA_CI_1
ProcurementMM, Integration of Financial Accounting
MM, Multiple Account Assignment4, 5
LOG_MM_CI_3LOG_MMFI_P2P
LOG_MM_MAA_1
Sales OrderManagement
Simplifications in Sales & Distribution 2 - 5SD_01
LOG_SD_CI_01LOG_SD_CI_02LOG_SD_SIMP_02
Travel Management Travel Management and Third-party Travel Planning 2, 4, 5
FIN_TRAVEL_1FIN_TRAVEL_2
FIN_TRAVEL_3FIN_TRAVEL_PLANN
ING_EXTERNAL
Project and Portfolio
Management
Project System enhancements in functionality and
usability (e.g. handling large projects)3 OPS_PS_CI_1OPS_PS_HLP_1
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Speeding up Innovation:
Upgrades vs. Enhancement PackagesBusiness opportunities
Upgrades EHPsvs.
48hours
24 50 % Reduction of business downtime
21weeks
8 62 % Reduction of total project duration
* 58 % Reduction of project phases duration
1 Based on n = 168 upgrades from SAP R/3 4.6C to SAP ERP 6.0; only those considered which provided details on these questions; Source: Upgrade Experience Database Total number of enhancement package installat ions (EHP 1 to 4): n = 111; only those considered which provided details on these questions; this number represents an extract only
out of more than 9,000 enhancement package installations globally (as of Dec 2010); Source: Enhancement Package Experience Database
* Up to 58% reduction of project phases duration in total, i.e. Preparation and Blueprint from 3 down to 1 week each, Realization from 8 down to 3 weeks,
Preparation for Cutover from 3 down to 2 weeks and Production Cutover/ Support from 2 down to 1 week.
Operational excellence Business flexibility Investment securitySuperior user experience
http://service.sap.com/upgradedbhttp://service.sap.com/ehp-dbhttp://service.sap.com/ehp-dbhttp://service.sap.com/upgradedb -
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Maintenance Extension for the
SAP Business Suite
Business Opportunities with Long-term Predictability
To manifest the long-term predictability of the SAP Business Suite and in support of the innovation strategy and
roadmap the standard maintenance will be extended
SAP extends mainstream maintenance for the SAP Business Suite core applications1 to December 2020
1 SAP Business Suite includes the core applications (SAP ERP 6.0, SAP PLM 7.0, SAP CRM 7.0, SAP SCM 7.0, SAP SRM 7.0), supplementary applications, and industry applications.2 Mainstream Maintenance for SAP NetWeaver 7.0x ABAP will be extended through December 2020 and for NetWeaver 7.0x Java (also incl Dual Stacks) until December 2017.3 If JAVA based ERP Components are used an Update to at least SAP ERP EHP4 has to be performed until December 2017.
2010 2011 2012 2013 2014 2015 2016 2017 2018 202020082005 20092006 2007 2019
SAP ERP 6.03)
EHP4
EHP5
EHP6
SAP CRM 7.0
SAP SCM 7.0
SAP SRM 7.0
SAP NetWeaver AS ABAP 7.x2)
SAP
Business Suite 7Core Applications
EHP13)
EHP23)
EHP33)
Longer
Maintenance
until 2020
Operational excellence Business flexibility Investment securitySuperior user experience
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New business functionality on a regular basis
EHP 6
EHP 5
EHP 4
EHP 3
EHP 2
EHP 1
SAP ERP 6.0
SAP ERP 2004, 4.6C and 4.7
BusinessReq
irements/Functionality
Time2005 2006 2016 20172007 2008 2009 2010 2011 2012 2013 2014 2015 2018 2019 2020
Mainstream maintenance extension
by 5 years through December 2020
*
The SAP Business Suite 7 includes the core applications (SAP ERP 6.0, SAP PLM 7.0, SAP CRM 7.0, SAP SCM 7.0, SAP SRM 7.0), supplementary applications and industry applications.
Maintenance Extension for SAP Business Suite*Longer Perspective for Your Investment
Mainstream Maintenance
until 2020
+ SAP enhancement
packages
Long-term perspective
Faster and easier
innovation
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Customer-Specific Maintenance
Similar(e.g. 7x24 message processing)
but reduced scope of support:e.g. no new Support Packages, no new legal
changes, limited technology updates, no SLA
Same fee as during Mainstream Maintenance
SAP ERP 6.0 in Mainstream Maintenance
Mainstream
Maintenance
End of
Extended Maintenance
End of
Mainstream Maintenance
SAP Maintenance Strategy and PhasesCustomers Choice: To Upgrade, or Not To Upgrade?
* See SAP Note 52505 for details
Extended Maintenance
Continued support similar toMainstream Maintenance
Additional fee
Order
Default
03/2013
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ERP Upgrade ProjectsAverage Cost Structure
Software license
0-10%
Hardware / infrastructure
0-20%
SAP technical upgrade
15-25%
Custom code &
modification adjustment
10-30%
Testing
25-60%
Project management
10-20%
Change management /
training
0-5%
Support
2-5%
Source: SAP Upgrade Experience Database
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Total: 103 upgrades
Functional upgrade
4%
Strategic upgrade
12%
Technical upgrade only
64%
Technical upgrade+ subs. functional
enhancements
20%
Upgrades to SAP ERP 6.0Approach in Upgrades by Source Release
SAP R/3 Enterprise
Total: 167 upgrades
Functional upgrade
2%
Strategic upgrade
5%
Technical upgrade only
79%
Technical upgrade+ subs. functional
enhancements
14%
SAP R/3 4.6C
Most upgrade projects to SAP ERP 6.0 were performed as Technical upgrade only
BUT: Think BIG, start small
Unlock the value of SAP ERP 6.0 after the technical upgrade (e.g. new functionalities, new
processes, new technologies)
Source: SAP Upgrade Experience Database
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19,5
2,5
2,5
7
3
2
0 5 10 15 20 25
Project duration
Project preparation phase
Upgrade blueprint phase
Upgrade realization phase
Final preparation for cutover phase
Production cutover & support phase
Weeks
Average project duration 4-5 months
With unicode conversion 4-6 weeks longer
* Duration of project phases according to the SAP Upgrade Experience Database (in weeks); average for releases SAP R/3 Enterprise and SAP R/3 4.6C .
For each project phase, the median value of all answers is shown. In a project, overlaps or gaps between the project phases are possible.
Upgrades to SAP ERP 6.0Average Duration of Project Phases in Weeks *
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Agenda Why Upgrade to SAP ERP 6.0?
Upgrade Now! with the Help of SAP Enterprise Support
Additional SAP Support Offerings
Next Steps How To Get Started?
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SAP Enterprise Support provides assistance before,during and after the upgrade project.
After
Before
DuringGet readywith the
upgrade project
Executethe upgrade
project
Handoverto operations
Analyze the technical aspect of the upgrade project
Tool provided to understand needed business functionality
Assistance with SAP Solution Manager functionality implementation
Tool provided to retrieve all necessary software and support packages
Analyze the impact on business processes
Analyze the amount of downtime involved with the project
Make sure the modification in the system are valid and needed
Help with the maintenance of customers custom code
Assist with ensuring enhancements are installed correctly
Manage and automate efficient testing
Analysis of the
go-live and
remote support
during the go-live
Making the Upgrade Easy, Fast & SecureWith the Help of SAP Enterprise Support
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SAP Enterprise
Support services...
Continuous quality checks
Modification justification
check
Custom code maintainability
check
Upgrade Now! with the Help of SAP Enterprise SupportYour Benefits as a Customer
...and tools
Methodologies
SAP Solution Manager
Enhancement package
installer
And many more...
360 Review
for Upgrade
Upgrade scoping
Technical components for
upgrade
Business questionnaire
Customer specific proposal
regarding upgrade process
SAP Upgrade
Support Advisory
Group of Upgrade
Experts
Upgrade
Community
SAP Enterprise
Support Academy
Best practices for upgrade
Meet the expert series
for upgrade
Accelerated innovation
enablement
Expert-guided implementation
Guided self-services
SAP
ERP 6.0Upgrade Now! ERP
2004
Guidance Collaboration
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Individual Support Throughout the Entire Upgrade ProjectAccess to SAP Upgrade Support Advisory to understand existing offerings
Business
Requirements
360 Check
Business
Questionnaire
Overall situation
Technical
Requirements
CQC Upgrade
Assessment
Identification
of potential risks
and challenges
Onboarding
Session
Upgrade Scoping
Expert-guidance
360 Review for Upgrade and OnboardingPreparation
Check
Preparation for
CQC delivery
Upgrade
Service Plan
Service
recommenda-
tions for
customer-specific
upgrade
scenario
SAP Upgrade
Support Advisory
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Technical safeguarding
GoLive
4 weeks
before GoLive
QAS
upgrade
DEV
upgrade
Preparation &
Blueprint
Sandbox
upgrade
CQC Upgrade Assessment
CQC Downtime Assessment
4 weeks
after GoLive
CQC for Upgrade
Analysis
CQC for Upgrade
Verification
CQC Going Live
Support
SAP CQC Upgrade Assessment
To be done before upgrade of DEV system
SAP CQC Downtime Assessment
To be done after test upgrade of a system
with similar amount of data like the
production system
GoingLive Analysis
Performed 4 weeks
before Go Live
SAP CQC Going Live Support
Performed from day 1 until day 5 after
Go Live
GoingLive Verification
Performed 4 weeks after
Go Live
Mitigation of risk and efforts
SAP Enterprise Support Services for Upgrade ProjectsUpgrade Services (Sample)
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The SAP Enterprise Support Academy Experience 2012
Your One-Stop Shop for SAP Enterprise Support Services
Best
Practices
library full of
product-,
database- and
operating
system-specific
how-to guides
for your
everyday
business
Meet the
Expert
Sessions
live webinars
conducted by
SAP experts
on SAP
Enterprise
Support
services and
SAP Solution
Manager
Accelerated
Innovation
Enablement
live expert
sessions to
evaluate the
innovation
capabilities of
enhancement
packages for
SAP Business
Suite
Expert-
GuidedImplementation
remote
sessions by
experienced
SAP service
experts
providing
workshop style
interaction
Guided
Self-Services
which you can
run any time
and at your
own pace in
your own
system
landscape
Solution Lifecycle
Methods & Tools
Quick-IQs,
etc...
Tutorial on
how to make or
change system
settings by
providing the
related system
recording
Access role-based content in the format that suites you best
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SAP Enterprise Support Academy
Meet the Expert Series for Upgrade
Meet the Expert Series
Upgrade Now! Program
This meet the expert session is part
of the Upgrade Now! Program
SAP
ERP 6.0
Upgrade Now!
ERP
2004 Upgrade Now!
Visit the Replay Library to watch the
recorded sessions on other upgrade
related topics:
Value of Upgrade
Customer-specific maintenance
SAP Solution Manager in upgrade
projects
Modification adjustment
Unicode Conversion
Hardware Planning
Highlights in Enhancement Package
6 for SAP ERP
https://websmp205.sap-ag.de/~form/sapnet?_SHORTKEY=01100035870000744547&_SCENARIO=01100035870000000202&https://websmp205.sap-ag.de/~form/sapnet?_SHORTKEY=01100035870000744547&_SCENARIO=01100035870000000202& -
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SAP Solution Manager in a Nutshell11 core process areas to support you throughout the ALM lifecycle
SAP
Solution
Manager
Upgrade Management
Custom Code Management
Maintenance Management
Business Process Operations
Technical Operations
Application Incident Management
Solution Documentation
Solution Implementation
Template Management
Test Management
Change Control Management
SAP Solution Manager addresses your entire IT environment
Including all the processes, tools, services, and an organizational model to manage
SAP and non SAP solutions throughout the complete application lifecycle.
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Test ManagementAll SAP test capabilities provided & integrated with SAP Solution Manager
Defines the integration testing requirements and test scope based on a change impact
analysis. It is used to develop automatic and manual test cases, manage the testers, and
report on the test progress and test results.
Key Elements
More efficient test phase management
Test Automation Framework with third party tools
Test Scope Identification & Optimization with BPCA
Selected Highlights
SAP Solution Manager acts as central hub to accessincluded and integrated test capabilities
Smooth integration ofHP QTPincluding two free
licenses for all SAP customers with SAP Enterprise
Support and other 3rd party test automation tools
Business Impact & KeyBenefits
Checks impact of planned
changes on critical
business processes
Methodology and
capabilities to test
business processes from
start to finish
+
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Custom Code ManagementGet full transparency of all custom code objects across systems
Provides comprehensive insight on how companies can efficiently and effectively manage
their home grown Custom Code. From conception to retirement, it delivers transparency on
Custom Code objects, automates the analysis of every change and clearly identifies their
usage, utilization and business impact.
Key Elements
Lifecycle Management for custom code
Custom Development Management Cockpit
Optimization tools
Selected Highlights
Generic and sustainable Custom Code Library as the centralrepository of custom objects across systems
Clonefinder to provide transparency and optimize custom
code objects
Enhanced Custom Development Management cockpit
features
Business Impact & KeyBenefits
Reduces custom code
governance
Minimizes maintenance
and correction effort
+
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Upgrade ManagementMakes your upgrades a non-event for the business
Represents the identification, adaptation, and implementation of new and enhanced business
and technical scenarios, and uses SAP Solution Manager to holistically and effectively
manage the upgrade project end-to-end
Key Elements
Integration of Upgrade Dependency Analyzer
Comprehensive project support for release transitions
Selected Highlights
Upgrade Dependency Analyzer ensures smooth landscape
transition by detecting dependencies and side effects early,
and providing a clear upgrade strategy with transparent
requirements
Business Impact & KeyBenefits
Allows to better
understand and manage
major technical risks and
challenges within an
upgrade project
Achieve rapid innovation
with SAP EhPs
+
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Solution Browser
Delta functionality after an upgrade or the installation
of an enhancement package
Business Function Prediction for SAP ERP
Customer-specific report highlighting relevant
enhancement package functionality based on your
current system usage
Webinars on SAP Innovation Roadmap and EHPs
Focusing on SAPs innovations, the new business
functionality and enhancement package enablement
EHP Pricing Transparency
Transparency on the license implications of
implementing an SAP enhancement package via
OSS note 1524246
Identifying and Assessing Business Suite Innovations
SAP Roadmaps
Insight into todays solutions, planned innovations
and future direction of SAPs products and solutions
Looking for a central point of access?
http://service.sap.com/findinnovation
It is easy nowadays for customers to identify SAPs Business Suite innovations and assess their value
Note: the offerings mentioned on this slide are for the entire SAP Business Suite, of for individual solutions of the SAP Business Suite. For details please visit service.sap.com/f indinnovation
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Why Customers Should Join the Upgrade Now! ProgramUpgrading Has Never Been Easier
+ Holistic analysis of potential risks and challenges associated to upgrading, both from atechnical point of view and from a business perspective
+ Individual service plan for upgrade project+ Comprehensive set of tools and servicesof SAP Enterprise Support
+ Knowledge transferfor upgrade related topics via the SAP Enterprise Support Academy
+ Individual expert-guidance throughout the entire upgradeproject by the upgradesupport advisory
= Fast, easy & secure upgrade to SAP ERP 6.0 with the help of SAP Enterprise Support
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Agenda Why Upgrade to SAP ERP 6.0?
Upgrade Now! with the Help of SAP Enterprise Support
Additional SAP Support Offerings
Next Steps
How To Get Started?
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SAP Premium EngagementsSolving Business Challenges
Accelerated innovation
without disruption
Latest technologies alongside existing
systems to leapfrog support business needs
and growth
Business continuity
24 x 7 schedule in a globalized world
Business process improvement
Maximize the value of what you have
Reduced total cost of operations To meet efficiency needs and
engineering skills constraints
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Holistic End-to-End approach = from Evaluation to Cutover
Packaged approach = series of checks building upon one another
Continuous coordination and understanding = Technical Quality Manager (TQM) controls all Frontoffice/ Backoffice activities
Technical
Assessment
Delivers
Mission
Critical
Technical
IssueIdentification
Technical
Risk Mitigation
Manages
Impact and
Probability of
Technical
Issues
Technical
Optimization
Reduces
Total Cost
of Operation
Technically Focused
PRO-ACTIVE
RE-ACTIVE
TECHNICAL
QUALITY
MANAGEMENT
Knowledgeof latest
Issues andtechnologies
Skillof 9,000
experts
Experience
from hundredsof thousands
of resolutions
Methodologiesthat are
exhaustive
and proven
UNIQUE
CAPABILITIES
Expertise on
Demand in Time
Engineering ApproachKeeping an Eye on Upgrades
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Technical safeguarding
GoLive
Final Prep
QAS
upgrade
DEV
upgrade
Preparation &
Blueprint
Sandbox
upgrade
Technical Feasibility Technical Integration Check
Downtime
Optimization
Production Cutover& Support
Tune and Optimize
On-Site Go-Live
Support
Check of the technical
feasibility and risks of anupgrade
Check of functional
feasibility and risk
of business disruption
Check other impact on
existing IT landscape /
solution e.g. sizing aspects
Assess in-depth technical risk factors
(e.g. interface) which may causenegative business impact
Optimize testing
with focus on performance, stability and
consistency BUT also improve existing
test procedure to reduce risks and costs
Optimize technical
upgrade by tuningstandard procedure
to meet customers
downtime window
Embedded technical resources to
facilitate and optimize go-live
activities
Mitigation of risk and efforts
SAP Premium Support Services for Upgrade ProjectsUpgrade Services (Sample)
Volume Testing and Optimization
Verify technical
performance indicators
Embedded Technical Quality Manager
CQC Upgrade Assessment
CQC for Upgrade
Analysis
CQC for Upgrade
Verification
CQC Downtime Assessment
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Agenda Why Upgrade to SAP ERP 6.0?
Upgrade Now! with the Help of SAP Enterprise Support
Additional SAP Support Offerings
Next Steps
How To Get Started?
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2012 SAP AG. All rights reserved. 39
Key Take AwaysUpgrading Has Never Been Easier
SAP ERP 6.0is the path to SAPs Next Generation Solutions (SAP Business Suite,Memory, Cloud, Analytics). The four value areas for SAP ERP 6.0 including SAPenhancement packages are: Operational excellence, business flexibility, sustainability
and TCO reduction
Upgrade is not a myth anymore. Most customer start with a pure technical upgrade toreduce risk. An average upgrade project lasts 4 to 5 months and creates a business
downtime between 1 and 2 days. Efficient testing and downtime minimizationare
key challenges during an upgrade project.
SAP Solution Manageris the platform to support upgrade projects effectively(e.g. upgrade management, test management, custom code management)
SAP Enterprise Support provides a bundle of services to ensure knowledge transferand to facilitate upgrade projects: Services, Meet the expert sessions , Expert GuidedImplementations (EGI)
Join SAP Upgrade Now! Program to get the full bandwith of SAPs support(e.g. 360 Review, Upgrade Advisory)
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2012 SAP AG. All rights reserved. 40
Upgrade Now! ProgramNext steps for Enterprise Support customers
Join the Upgrade Now! program via the SAP Service Marketplace.
The Upgrade Now! Team will get in touch with you to work out the detailed
upgrade service plan.
Get Started!
Join today
http://service.sap.com/upgradeNow
Next steps
http://service.sap.com/upgradeNowhttp://service.sap.com/upgradeNowhttp://service.sap.com/upgradeNow -
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Thank You! Luiz MestrinelSAP Active Global SupportSAP Brasil
E-Mail [email protected]
George Cheong
SAP Active Global Support
SAP Brasil
E-Mail [email protected]
Celina Fernandes
SAP Upgrade Office
SAP Brasil
E-Mail [email protected]
mailto:[email protected]:[email protected]:[email protected]:[email protected]