Upgradation in hotel & Guest Security Measures

Made by:

Mudit Grover

Final Year

S.No. Contents Slide No.

1. Introduction 3

2. Types of Security 4

3. Threats in Hotel 5

4. Hotel’s Guardsmen 6

5. Upgradation in technology 7

6. Upgradation in safety measures 10

7. Suggestions 11

8. Conclusion 12

9. Bibliography 14

10. Appendices 15

Index

Introduction• A hotel is “Home away from Home”.

• A place where a bonafide traveler can receive food & shelter.

• Security of guest & his property is of great concern for the hotel.

• The management of any place of work are legally bound to provide a hazard-free, safe and secure environment to their employees.

• One of the basic need of the hotel to plan safety and security plan for the hotel, its property & belongings.

• At the same time is able to plan an efficient & effective system for guests & his belongings in terms of protection from mishaps, such as fire, theft etc.

Types of Security• Internal Security

– Against theft, fire security, proper lighting.

• External Security– Proper fencing of the building.– Fencing of pool area to avoid accidents in night.– Manning of service gates to restrict entry.

• Staff– Identification of staff– Locker Inspection– Inventory records of different amenities.– Trash handling

• Guest– Taking care of scanty baggage guest.– Keeping check of room, if guest has stolen or taken something along with him.

Types of Security

Physical aspects

Internal

External

Security of

persons

Staff

Guests

Security of

systems

Threats in Hotel

Fire• Smoking• Defective wiring• Kitchen• Laundry Areas• Gas Leaks

Theft• By employees of

the hotel• Damage of the

hotel property by the guest.

• Theft by guest.• Theft by outside

thieves.

Terrorism• Limiting the

installation and use of litter bins.

• Review the location of litter bins.

• Use of clear bags for waste disposal.

• Checking Suspicious items.

Hotel’s GuardsmenCCTV Cameras Fire Alarms Smoke Detectors

Sprinklers Fire Extinguishers

Luggage Scanner Handheld Metal Scanners

Metal Detectors

Upgradation in Technology• Advanced CCTV Cameras:

– Clear Night Vision

– High Resolution camera

– Auto focus OR Face Recognition feature

– Tag and Track system

– Sound Recognition

– Gait Recognition

– Monitoring activity with software

• Updated Key Cards:

- More safer than keys in terms of tracking them.

- Can be easily activated and de-activated.

- Keeps records of entry and exit time of staff and guests.

- Even records either guest key card was used or staff’s key card was used.

Upgradation in Technology

• ZAPLOX integrates mobile key with ASSA ABLOY locking:

– 1 Application, Multi- Functions.

– Mobile access functionality for guests through RFID technology.

– Key distribution is very easy.

– Includes mobile check-in and check-out, room upgrades, direct bookings, special offers and more.

– Mobile keys are highly secure, since a guest's Smartphone is less likely to be misplaced than a plastic keycard.

• RECLUDO introduces time-controlled biometric access system:

- Lets the guest to unlock their door with the tip of their finger.

- No need for apps, mobile device or key cards.

- Time controlled finger-print access system.

- Easy for express check ins.

Upgradation in Technology

• Upgraded Fire Alarm system:

– Multi-criteria detectors can be set to varying degrees of sensitivity.

–  Lets management or security check the area before sounding a general evacuation alarm throughout the property.

– When several detectors within an area are triggered, the fire alarm system can be programmed to initiate a full evacuation.

– Same device that monitors both: Smoke and Fire.

– The dual fire and CO detectors reduce overall installation time and material costs.

Upgradation in Safety Measures

• Lift usage:– People entering the lobby and taking the lift to any floor must be stopped.– Lifts should be programmed.– Swiping room card in the lift and then lift will automatically take them to

particular floor.

• Managers providing a sense of ownership to employees:– Security will be much tighter.– Giving them more responsibility.– Creating a sense of ownership by profit sharing.

• More aware staff is the need of the hour:– Staff is more interactive with guests.– Staff monitoring the body language of the guests with unusual behavior.– Trainings of safety and security measures more frequently.– Staff regularly updated with the evacuation plans.– More attentive security guards.

Suggestions• Investment in safety is not a waste as it will also help in retention of

employees.

• Meet and Greet: Staff should be interactive with guests, as interaction helps in getting the hint of any

suspected thoughts in his/her mind.

• Hotels should go for the tracking system for key cards, so that it could be tracked i.e. whether guest entered or staff entered the room.

• Instead of monitoring each CCTV cameras, there should be activity recognition feature so as there is any activity in the area, it just pops out and alert the guards.

• CCTV cameras with tag and track system are more effective.

Conclusion• Guest should feel like home in the hotel:

– As hotel is termed as “Home away from Home”. Because the guest is in the hotel for luxury, meeting purpose or it could be anything, so the hotel should provide them with the best and most comfortable environment in terms of safety & security. Hotel might not want any guest to worry about the these things.

• Security of guest & his property is of great concern for the hotel:– When guest is coming to the hotel for staying a day or two in it, so it

should be their best and safest stay. Not only the guest is of concern but its property and belongings also matter to hotel.

• Not only guest but employees also need a safer hotel to work in:– So, it’s not just the guest who need a safer place to live in but employees

also belong to the hotel and they also require their workplace to be safe and secure.

Conclusion

• Threats could be in hotel like: Fire, Robbery, Terrorism…etc– Threats will not warn us before occurring. They could be instant and at any point of

time. Hotel staff should be ready with appropriate safety measures, plans and equipments.

• Technology is opening new doors to hotel safety:– As the technology is advancing everyday with pace, one also needs to keep himself

updated. In the last decade, several advancements have been done in the safety and security department. The equipments being used are: Metal Detectors, Baggage scanner, Smoke Detectors, Fire alarms…etc.

– But now with technology most of the equipments have upgraded. Like Hotel room’s Metallic key to Card key and now Mobile keys.

– Smoke detectors and fire alarms combining together as one gadget.– CCTV cameras with more reliable features.– Time based biometric lock systems.

“WHEN SAFETY IS FIRST, YOU LAST”

Bibliography

www.hmi-online.com

www.lodgingmagazine.com

www.hotelmanagement.net

www.internationalmeetingsreviews.com

www.ehotelier.com

www.reminetwork.com

www.jobsecurity.com

www.travelandleisure.com

Appendices

• Zaplox– Zaplox operates globally, offering hotels and other commercial

facilities efficient and secure mobile key services for opening doors with smart phones, in combination with revenue making services, all in one app and service platform.

– The solution from Zaplox has been in commercial use since 2011, and is installed in hotels, holiday dwellings and offices. It is easy to use and works on all major smart phones, in both Apple and Android platforms.

– The Zap lox solution can support major locks, hotel systems and access systems, and can replace or coexist with key cards, code locks and physical keys. 

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Appendices

• Assa Abloy– The Assa Abloy Group is a Swedish lock manufacturer, and is the

world's largest lock manufacturer by sales volume.

– Zaplox is a certified partner of ASSA ABLOY Hospitality Mobile Access and the Zaplox Mobile Key Services are integrated to ASSA ABLOY Hospitality Hotel Locking Solutions

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Appendices

• Recludo– Recludo is a Scandinavian company with proven experience in

the lock industry selling their patented solution around the world.

– With the new RF100 lock Recludo is now introducing their product portfolio to the hotel and lodging industry.

– A portfolio based on the patented, Time-Controlled Fingerprint solution, allowing users to register fingerprints that are only valid during a defined time limit.

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