Mahmoud Ismail Ibrahim 21 port said st, warak, Giza egypt

E-Mail: Mahmoud.Ismail@barclays.com Mikhalaf83@gmail.com

Mobile Phone: +201000079530 & 01068863300 residence Phone: +202 35438350

Personal Information Birth Date 6/5/1983 Nationality Egyptian Current Employer Barclays Egypt

Career Objectives Seeking a challenging job in a multinational organization which provides a continuous development to my career path

Education

Bachelor of Commerce Cairo University

Specialty Accounting

Graduation Year 2005

Study Briefing:

The dramatic changes that have taken place in the banking systems of industrial countries in recent years with the advent of new information technologies, financial disintermediation, deregulation, and increased rivalry have forced banks to reconsider their positioning in a changing industry facing an uncertain future. One of the critical issues banks must face is the choice between specialization of activities and the provision of universal financial services, that is, whether they are specialized banks or universal banks.' Each of these categories contains a number of models that share features of the other category. For example, within the category of universal banks, there are those that offer a very broad range of services and those that, in addition, invest directly in the equity of non-financial companies.

Work Experience Sept 2013 working as customer Experience Executive:

To ensure that Customer Service standards are maintained within the branch,

Work on Cross Selling banking products to existing customers, generate leads to sales and

Service team and act as a primary coordinator for all administrative activities that supports

Branch Manager manages daily activities.

To deliver exceptional retail business performance through sales performance, excellent customer servicing and query resolution.

Own and manage customer queries and complaints by taking ownership and resolving in a timely manner.

Act as a spokesperson for the branch explaining sales campaigns and promotions to customers

and works on closing cross sell deals to existing customers.

Act as service champion in the branch by communicating and coaching service initiatives to branch staff and showing branch staff an example through personal actions.

Act as the first channel in implementing the Retention Strategy, by talking to the customers who want to close their accounts and offering those alternative solutions.

Use the Branch Quality Control Checklist as guidance for the daily look and feel of the Branch and make sure actions are taken whenever a gap in the “Quality Standards” is identified and follow up through closure.

Ensure that product brochures, campaign merchandising is always adequately stocked and updated.

All tasks related to branches all trade finance transaction like ( letter of guarantees , LC’s , Form 4 , settelment BC’s )

Opening accounts all kind of accounts, TD’s & CD’s good experience about all procedures.

OD’s and loans procedures.

Champion for record managements.

Champions for fixed assets. RCA Executive:

Ensure that the security point of contact is in place and has a letter or memo of appointment security checklists are in place and any malfunction is reported.

Physical checking of visitor log at the branch, as well as Observation by trying to access the vault using access cards related to any staff other than branch operations.

Check that vault combination is serviced whenever the custodianship has been changed due to vacations (in case of one key and combination), resignations, and transfers by a qualified technician. The identity of the technician must be clearly established before he is allowed access to the vault and other secure areas.

Check key register to ensure that any combination changes are recorded mentioning the reason. Check sealed envelope register along with other branches letters to be matched. Check relevant letters to ensure other branch/bank receiving stamp & signatures are in place &

verified Check key register to ensure: Duplicate set of keys rotation is taking place every six months. On a

Semi Annual basis, a Rotation of at least one of the main vault keys between the main custodian and his alternate is taking place for one month (as a minimum )

Check that prior approval from home branch had been granted for refusals of cheques and that all reason to return the cheque unpaid is stated in the slip. Check that no checks were returned for reason dormancy status Check that Ret Chq commission is deducted.

Oct 2014 Till on going

Anti-Money Laundering Executive (AML)

To Support Barclays Bank Egypt in monitoring the anti-money laundering, sanctions and financial

crime policies in accordance with Barclays group requirement

To ensure proper timing handling to compliance concerns related to customers and unusual

transactions

To Support financial crime investigations and responding promptly/adequately to compliance

information and documentation requested

To communicate effectively/proficiently with customers and branch staff for timely adequate

responses to compliance queries regarding customer transaction

To ensure that the co-ordinations with compliance is done in a timely fashion and all inquiries are

covered

To effectively work on updating the customers profiles with up to date customer information and

expected transactions for appropriate compliance review versus actual account transactions.

From Jul 2009 working as teller at Barclays bank Egypt, Branch operations department Responsibilities:

Controls and checks relating to the counter and cash control. Joint custody of the note reserve safe.

Control of cash holdings and completion of related documentation. Balance of total of pooled till cash to Cash Account balance, investigate and resolve differences

Supervise (with senior custodian) receipt and remittance of cash via security carriers Cash deposit Cash withdrew Foreign exchange Cashing checks Cash shipment Ensure that all counter transactions are achieved according to bank policies and procedures Replace head teller in case of any absence or annual leave.

Senior Teller (Branch Operation Department) - Barclays Bank Egypt.

Undertake end to end cashier duties as well as managing timely cash evacuation and

balancing of till, ensuring excellent customer service at the counter.

Undertake all end to end banking hall duties e.g. mailing, plastics, cheque book & statement transactions and processes.

Participate in the branch sales initiatives by effective lead generation. Own and manage customer queries and complaints by taking ownership and resolving in timely

manner. Comply with all relevant legislation e.g. KYC, banking code, service standards, fraud prevention

and money laundering procedures. Ensure compliance with operational risk & rigour requirements. Liaise with centralized operations department on all operations related issues. Build excellent relationships with others key functions that interface with retail to insure seamless

service to our customers Participate fully and ensure that all operations & back office duties are met in the branch

Acting As Operation Team Leader- (Operation Department)-Barclays Bank Egypt

Responsible for all operation and cash procedures in the branch. Support the operation staff to own and manage customer queries and complaints by taking

ownership and resolving in a timely manner. Lead operation staff to ensure that branch operations duties are carried out on a timely basis

ensuring the provision of world class customer service. Build excellent relationships with others key functions that interface with retail to ensure seamless

service to our customers. Supervise (with custodians) the receipt and remittance of cash via security carriers.

Balance total of pooled till cash to cash account balance, investigate and resolve differences. Oversee controls and checks relating to the counter and cash control for the outlet. Ensure the timely distribution of incoming mail to support branch teams in dealing with customer

requests regarding operation work. Oct 2006 till July 2009 Working in Central service department in Barclays Egypt

Training Courses Money market fund training. ICDL Ministry of communications. Sales course New Horizons co. English course A U C English course E.B.I

Legal course Barclays training center World class Customer service Barclays training center Time management Barclays training center Effective communication Barclays training center Customer Service Excellence course Quest center

Money Laundering & anti Money Laundering (AML) Operations.

Sanctions and Compliance

Skills Communication Skills Arabic language – mother tongue English – good (spoken – Written) PC Skills windows 2000, XP Office: Microsoft word, XP Microsoft Excel, XP Microsoft power point , XP Microsoft access , XP Internet Maintenance (software) Business skills:

Good organizational skills

Good oral communication skills

Networking

Team working

Good numeracy and analytical skills

Thoroughness

Sensitivity

Customer focused Interpersonal Skills: Ability to work under pressure. Ability to work individual and as an effective team member. Time management. Strong communication skills. Excellent presentation skills Good analytical skills Able to learn new tasks quickly and easily. Eager to learn and beddable.