united parcel service
TRANSCRIPT
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MANAGEMENT INFORMATION SYSTEMS
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GROUP MEMBERS
SAEED INAMDAR 19
DIKSHA JAINANI 22
ROHIT JAIPURIA 23
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Introduction World’s largest package delivery company.
UPS is known for its brown delivery trucks and uniforms, hence the company nickname "Brown".
One thing that ups known for is large use of information systems.
First delivery company to provide air services.
Sensors inside the truck monitor everything from whether the driver’s seat belt is buckled to how hard they’re braking, and if the truck’s doors are open or closed. All this data is compiled for UPS analysts who use it to come up with time-saving tactics.
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Input,Process and Output of UPS’s package tracking system
INPUT SCANNABLE BAR-
CODED LABEL
PACKAGE INFORMATION
CUSTOMER SIGNATURE
TIME-CARD DATA
CURRENT LOCATION (WHILE EN-ROUTE)
BILLING
PROCESS TRANSMISSION AND
STORAGE OF DATA TO A CENTRAL COMPUTER FOR DATA RETRIVAL
RECOGNITION OF DATA SO THAT THEY CAN BE TRACKED BY CUSTOMER ACCOUNT, DATE, DRIVER, AND OTHER CRITERIA SUCH AS THE CONSOLIDATION OF ORDERS FOR EFFICIENT FINAL DELIVERY OF PACKAGES
OUTPUT PICK-UPS AND
DELIVERY TIME
LOCATION WHILE EN-ROUTE
PACKAGE RECIPIENT
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Technologies Used By UPS’s
DIAD
BAR CODE SCANNERS
WIRED AND WIRELESS COMMUNICATION NETWORKS
GPS TRACKING SOFTWARE
CENTRALISED DATA BASE
WEB-BASED POST SALES ORDER MANAGEMENT SYSTEM
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Business Strategy Related to UPS’s Technology
BEST SERVICE AND LOWEST RATES
EFFICIENT DELIVERY ROUTE FOR EVERY PACKAGE
CUSTOMER CAN ALSO CHECK DELIVERY ROUTES, CALCULATE SHIPPING RATES, DETERMINE TIME IN TRANSIT, SCHEDULE A PICK-UP AND TRACK PACKAGES WHENEVER THEY WANT TO
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Strategic Business Objective Of UPS’s Information Systems
OPERATIONAL EXCELLENCE
LOWER COST
IMPROVED DECISION MAKING
HIGH LEVEL OF CUSTOMER SERVICE
COMPETITIVE ADVANTAGE
CUSTOMER INTIMACY
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If UPS’s Information System Were Not Available!?
• INCURS MORE COST
• SLOW IN PROVIDING INFORMATION TO CUSTOMERS
• SLOW OPERATION
• SLOW IN FINDING CUSTOMERS INFORMATION
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Strategy we would like to suggest• They should work on their employment
satisfaction schemes as employment turnover is one of the major problems faced by ups.
• Parcelcopter
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THANKYOU