unique & weird teaching generation x &y baby boomers and everyone in between eileen l....
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Unique & WeirdTeaching Generation X &Y
Baby BoomersAnd Everyone In Between
Eileen L. ChambersState of New York
Say Hello to SGA
State Government Accountability
BoomersExecutive Deputy ComptrollerDeputy ComptrollerAssistant Comptroller(6) Audit Directors(14) Audit Managers
State Government Accountability
In-Betweens
(31) Audit Supervisors (In-Betweens)
(42) Auditor In Charge (Mixed with X&Y)
State Government Accountability
X & Y
(90) Staff Auditors
Cultural Differences
Cultural Differences
Albany New York City
What Did We Do
We Created a Generation Diverse Training Unit!
We Hired Resa!
Yes…..Some of you have Socks older than her!
We Activated a NYC Branch
Kim Ken Connie
1st StepPersonal Interviews:
Client Staff Executive Staff
Attributes of a Boomer
Boomers-They Had Years of Same Old Training - Classroom Style – Textbook learning-No need for any more auditing skills-They are Busy, Important People?
-They want short training sessions -They requested 3-Hour MAX training sessions
-Their Secretaries pull them out sessions-They get a lot of cell phone calls
Attributes of an In-Between
In-Betweens-Still Working their way up
-OK with Classroom Style – Textbook learning-OK with new innovations
-Best Audiences-They are willing to be active participants-They are willing to be instructors-They still consider training a benefit
Attributes of a X & Y
X & YWho Are They?
-Their Baby Pictures are in Color! -They Act and Look Young
- GOSH! They are Young!
-They do Everything Differently!-Including How They Want to Learn
Resa in Color!
X & YHow Do They Want to Learn?
- Fast- Interactive- Talk- Use Their Hands - Love anything on-line/visual/game- Only want to learn what they don’t know
What Did We Design for the
Boomers?
Leadership Summit
Annual Leadership SummitEntire Summit is round table
only!Structured around Leadership &
Division issues
What Was Fun!Made them sleep in Rustic Cabins
- Yes….Even our New York City Folk- Some Shared Cabins with Colleagues
More……No Secretaries on Site!No Cell Phone Service!No Internet Service!
But…..Gorgeous Views of the Lake & MountainsQuality Time with Colleagues!
Year 2:Edith Macy Conference Center
Home of the Girl Scouts
Coaching Series
3-Hour Blocks of Training
Movies to Manage By
John K. Clemens
-Professor at Hartwick College-Uses movie clips to show different leadership behaviors- Learn through entertainment
Performing on Purpose: Applying Olympic Tools for Optimal Leadership
Matt Taylor
Megan Neyer
-Both competed at the Olympics-Introduce high performance concepts that apply to common work situations-Understand the sources of energy that support motivation and optimal performance-Bring mental performance strategies and skills of Olympic athletes to the work environment
The Art & Privilege of the Coach/Mentor
Scott Halford
-Emmy Award Winning Writer & Producer-Defined the difference between Supervisor, Coach & Mentor- Described Coaching Relationships
Response from Assistant Comptroller
dear
Jerry BarberAsst Comptroller
“I got more out of this half day on coaching and mentoring than I have gotten out of all the coaching and mentoring training that I have attended in the past 10 years. I wish we had more time. Great selection! Good work! Please share my thanks and compliments to anyone else who worked on this. I would be anxious to learn what others thought of the program as well.”
The Last Event That Didn’t Happen
March Madness @ SAB:Based on ESPN
“Pardon the Interruption” Using Local Basketball Coaches in both
Albany & NYC
Other Boomer ActivitiesInstructorsWrite Articles for the NewsletterAttend outside seminars/conferences
Client Training
Instructor Instructions
20/7 RuleEvery 7 minutes they learn something newEvery 20 minutes they are doing a new activity
ActivitiesEvery session must include interactive, visual and fun elements – i.e. videos, movie & TV excerpts, games, and/or mock situations
Instructor Instructions
Diverse InstructorsMost Experienced Instructors were paired with a X-Y
Round TablesAll Sessions end in a Round Table discussion
format
And the Results are…..
Instructors Gone Wild!
Examples of Changed Training
Sessions
NYS Budget Process
NYS Budget Process- Begin with description and flow of how the
annual budget is enacted- Watch video Budget Proceedings (aka Fighting)
on NY C-Span- Mock demonstration
Assign a Governor, Legislator etc. fighting over money for their special interests
- Ends in a special tour of the State Capitol
Interviewing Skills
Interviewing Skills- Inserts segments of “To Tell The Truth” TV
Episodes- Inserts segments of “What’s my Secret” TV
Episodes- Plays “Who Wants to Win Brian’s Money” based on Who Wants to
Win Ben Stein’s Money
Say Hello to Resolver
New Stuff
Note Taking Class
YouTube & Notes- Class begins with a Panel of Subject
Matter Experts discussing their different techniques of note taking
- Attendees take notes during Interviews shown from YouTube - Attendees match their notes to the Experts
YouTube & NotesYouTube Interview
Procurement & Contract Training
Purchasing TrainingNow Includes:
- “The Price is Right” TV Episodes Teaches Reasonability of
Price - Jeopardy Questions & Answers
Round Tables
What Do You Need to Know?
Identified topics compliant with Round Table formats
TeamMate (Electronic Work papers)
Audit Report Writing (Editors)
Gravitas
GravitasUnderstanding the Elements of
Gravitas:- Quality of substance or depth of
personality- Bearing, Presence- Confidence, Sense of Self-Worth
- Duty
Say Hello To Amy Herman
Observation SkillsAmy Herman @ the Frick Museum
Private Home of Henry Clay Frick. Construction began in 1913 at a cost of $5,000,000. The mansion was designed specially to accommodate Mr. Frick’s paintings and other art objects. It was always his intention to leave the house and his collection to the public.
Our Motley Crew @ the Frick
Observation SkillsAmy Herman @ the Frick Museum
Observation SkillsErika Sanger @ the Albany Institute of History & Art
Observation SkillsErika Sanger @ the Albany Institute
Say Hello to Elliot Masie
Elliot Masie
The Masie CenterLearning Center & Think TankSaratoga Springs, NY
What He Believes
Finger Tip Learning:Using Search Engines to Corporate Internets to “Walk” our way to the information or knowledge that we need.
Classic Classroom Learning: Minimum of 18 weeks development time.
Bottom LineLowered Memorization:
A combination of Fingertip Knowledge and an increased confidence that information can be easily accessed from our devices and
networks.The lowered levels of memorization and the increased use of Fingertip Knowledge have huge implications for how we design and deliver learning activities.
Learning 2007http://www.learning2007.com/changesOrlando, Florida – October 21 - 24
Say Hello To Media Site
Media-Site Examples:
- Bi-Weekly Meeting- Connected Learning- Off-Hours Learning
Say Hello to Book Club Learning
Book Discussions led by Executive Deputy Comptrollers
Benefits:Gets staff readingGets staff updated in their industryGets staff face time with high-level leadership
24X7 Books
Cultural Needs
English as a Second Language Offered in 3 Course Segments - Oral Communication Skills - Clear & Accurate Speech - Effective Business Writing
Pace University, NYC
How Did I Get to be Me in SAB
(now SGA)
Meet Rick & Ken
Rick Sturm Ken Sifontes
BenefitsX&Y learns the roads/obstacles current
leadership took to get where they are today
X&Y learns – IT TAKES A LONG TIME to become an Audit Manager/Director – Not 2.5 years!
Ground Information
Benefits
Reality vs. TheoryWhat is really happening out
there on the audit sites.
Say Hello to Snap 8 Software
Say Hello to the End!
Words of Wisdom
References
Web Sites & Phone Numbers
John Clemens: Hartwick Leadership Institute E-mail: [email protected] Web Site: www.HartwickInstitute.org Phone #1-800-942-2737
Dr. Megan Neyer: Total Performance Systems, Inc.Matt Taylor: Adventure Sports Center
E-mail: [email protected] E-mail:
[email protected] Phone #Megan: 770-414-9339
Phone #Megan (cell): 404-931-5253
Web Sites & Phone Numbers
Scott Halford: Complete IntelligenceE-mail: [email protected]: www.completeintelligence.comPhone #: 303-321-3953, Ext 1
800-586-8760, Ext 1Resolver Wireless: Denzil Solomon, Representative
E-mail: [email protected]: www.resolver.caPhone #: 416-822-3624; 416-929-2605 x223
Web Sites & Phone Numbers
Media-Site: One Vision SolutionsE-mail: [email protected]: www.onevisionsolutions.comPhone #: 518-669-8202
Snap 8 SoftwareE-mail: [email protected]: www.snapsurveys.comPhone #: 603-610-8700
Web Sites & Phone Numbers
Amy Herman – Frick MuseumE-mail: [email protected]: www.frick.orgPhone #: 212-547-6856
Elliot Masie – The Masie Center Website: masieweb.com Phone #: 518-350-2200