UNILEVER

WORKPLACE SERVICES

CORENET GLOBAL - DISCOVERY FORUM

BANGALORE - MAY 8, 2014

WELCOME TO THE UNILEVER-ETSC

PRESTIGE SHANTINIKETAN –

COMMERCIAL COMPLEX TOWER A

Unilever Tower A

Total Campus -107 acres. Commercial is spread out in 45 acres

3.6millionSq.ft Total Carpet area

Tower -A is of 4 lakhs sq.ft

You are here Emergency/ Fire Exits

First floor Evacuation plan

There are 3 Emergency Exits. 2 on both sides of lift lobby & 1 on diagonally opposite side

TYPICAL FLOOR FIRE EXIT & DIRECTIONAL MAP

Stay with Your Unilever Escort.

In the Event of an Real or Drill Evacuation signified by Flashing Lights and an Intermittent Siren, Exit the Building from the Nearest Exit. Follow your Unilever escort to the Assembly Area.

Site Access: Your security Pass will: Open Access Control doors, Give you access to restricted areas, if this is necessary for your job.

YOU MUST WEAR YOUR PASS AT ALL TIMES

While on-site, your safety is our highest priority. We expect you to follow all of our safety procedures and seek guidance if you have any questions. We hope you enjoy your visit.

WORKPLACE SERVICES HELPING ADDRESS KEY BUSINESS CHALLENGES

Reduction of P/L, OTI

Increasing value through Facilities Management Transformation (FMT) programmes

For Real Estate, €5M+ in P/L gross saving and €85M OTI in property disposals in 2013

Travel discipline

• Improving Travel service and visibility of travel behaviour

• Increasing integration with Travel, Card, and Meeting and events

• Supporting 10% T&E reduction and sustainability targets

Ease of use of services

• One entry badge

• Making video as easy as a phone call

• One booking tool

• One approach for Facilities Management

• Delivering building projects consistently

• Improving our ability to collaborate

• Certification visibility

Improvement in Agile

Sustainability

• Contributing to the USLP* through our energy, paper and waste targets

* Unilever Sustainable Living Plan

Energy Paper Waste

MSG FROM VP

WPS

The Enterprise & Technology Solutions Centre (ETSC) in Bangalore was

launched in May 2012. The Center was formally inaugurated by Unilever CEO,

Mr. Paul Polman in November 2012.

• Our unique hub employs >2100 Unilever and partner employees and is the first

Unilever centre to provide services for the entire globe from a single location.

• ETSC is a global hub with state-of-the-art technology and facilities.

• ETSC offers Unilever faster, better quality and more cost-effective support. It

draws on HUL’s rich heritage and strengths and inspires our people to drive

business growth.

• As well as being a cost-competitive model, Unilever can use the centre to pilot

innovations

Speed and scale:

The ETSC was built in four months and within 1.5 years, our employee base

doubled to 850, with Finance Services and Application Support teams being set

up from scratch.

ETSC … How the journey unfolded

UNILEVER - ETSC 16 Floors

410000 Sq.ft

16th Floor – Cafeteria -24932 Sq.ft

9th to 11th Floor – Proposed expansion – to be ready by June 2014. -25288 Sq.ft

2nd to 8th & 12 to 15th Floors – Typical floor Workstations- Each of 25,288 Sq.ft

1st Floor – Meeting rooms -19150 Sq.ft

G Floor – Reception - 13240

2,500 strong team

Manage costs of € 1.6bln

HR Services

Business & Finance Services

Information & Analytics

Real Estate Management

Travel & Facilities Management

IT services and Innovation

ENTERPRISE & TECHNOLOGY SOLUTIONS (ETS): ONE GLOBAL TEAM OF EXPERTS

WE ARE EXPERTS ON: WE ARE A GLOBAL TEAM

We deliver improved Services and Processes, enabled by Technology

at the best possible cost, contributing to business growth

ETSC: A SNAPSHOT

Employees: 830

Vendor Partners: 1500+

Total strength: 2400+

ETSC : AN AGILE WORKPLACE

PRINCIPLES EXPLAINED

IN THE PAST…

• Organisations placed boundaries around work

• When (9 to 5)

• Where (the office)

TODAY… TODAY

OUR OLD ENVIRONMENTS

OFFICE UTILISATION

In a traditional office of

assigned desks: 60%

people not fully utilising

their dedicated workspaces

Agile Workplaces: Up to 40%

more cost- and energy-efficient

to operate than traditional

offices

AGILE WORKPLACE PRINCIPLES

Individual and team storage

Designed around activities – not individuals

Very few assigned desks – desk sharing allows for more meeting space.

Space allocated on need, not hierarchy.

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Agile workplace zones

ETSC is an Agile Workplace designed with three specific zone types: Focus,

Connect, and Vitality.

Each of the zones serves a specific purpose.

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Zones

First, the Focus zone.

Focus zones contain space for individual working and largely consist of

workstations that can be used flexibly by residents.

Connect zones are specifically designed for collaboration with colleagues—

either those physically present in the facility or those that are far away.

Connect zones contain both formal and informal conference spaces, as well as

huddle areas and VC & telepresence facilities.

Lastly, Vitality zones contain space for revitalization, health, and meeting

personal needs.

Such spaces might include Plaza Areas, Cafeteria, Ground floor kiosks,

amenities (such as banking, U-Shop etc.).

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Focus zone

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Connect zone

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Vitality zone

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Agile workplace floorplan

FOCUS

CONNECT

VITALITY

Café

Quiet work area

Small conference rooms

Huddle

Large conference room

Individual workstations

Lounge

Phone rooms Storage

Ground floor Kiosks:

U- Shop

1ST FLOOR –MEETING ROOMS

19000 sq.ft

14-Meeting rooms

1Board Room

1-TP Room

TYPICAL FLOOR : 2ND TO 8TH & 12 TO 15TH FLOORS

Floor Area:25000sq.ft

220- work stations

Meeting rooms per floor

1- video conferencing 1- projector facility

17- Discussion rooms

1-Plaza/Break out area

2-Reprograpics area

CAFETERIA –16TH FLOOR

Capacity – 620 seats

4 vendors

Veg lunch & dinner

Non Veg Lunch

Juice & Deli Counter

Taj Vivanta Lunch

ARE THERE TRADE-OFFS?

• Yes…

• Less “personal space” in the office

• Less “face to face” time with colleagues

• Potentially harder to manage boundaries around personal time

• But…the trade-offs can be worth it

SOME KEY RESULTS

• 43 Agile Workplaces completed or in progress

• 30% greater space utilisation

• Multi-award winning environmental office design:

• Singapore’s Mapletree Business City and Unilever House in DACH

SOME KEY RESULTS

• Increased employee engagement scores • 86% enjoy new design

• 80% increased productivity

QUESTIONS?