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    ABOUT UNILEVER

    INTRODUCING UNILEVER

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    ABOUT UNILEVER

    Unilever is one of the world’sleading suppliers of fast-moving consumer goods.

    Our products are sold in over190 countries and used by2 billion consumers everyday.

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    OUR PEOPLE

    We aim to create an environment in whichall employees can fulfil their potential.

    Unilever is one of the world’s most culturallydiverse companies.

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    BUSINESS WITH PURPOSE

    Our purpose is to makesustainable living commonplace

    We work to create a betterfuture every day, with brands

    and services that help peoplefeel good, look good and getmore out of life.

    Our first priority is to our

    consumers – then customers,employees, suppliers andcommunities.

    When we fulfil ourresponsibilities to them, webelieve that our shareholderswill be rewarded.

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    OUR COMPASS STRATEGY

    Our vision is to double the size ofthe business, whilst reducing ourenvironmental footprint andincreasing our positive socialimpact.

    The Compass provides a blueprintfor success by identifying what wemust do to win share and growvolume in every category andcountry.

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    FAST FACTS - 2012

    €1 BILLIONINVESTED IN R&D WORLDWIDE

    190COUNTRIES INWHICH OURPRODUCTSARE SOLD

    TURNOVER OF

    €51 BILLIONAT END OF 2012

    EMPLOYEESAT THE ENDOF THE YEAR

    173,000

    EMERGING

    MARKETSNOW REPRESENT

    55%OF TURNOVER

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    STRATEGIC FOCUS

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    OUR BUSINESS MODEL

    OUR BRANDSStrong brands and innovationare central to our ambition todouble in size

    OUR OPERATIONS

    We aim to develop innovativeproducts that address differentconsumer needs at differentprice points

    OUR PEOPLE

    Sustainable, profitable growthcan only be achieved with theright people working in anorganisation that is fit to win SUSTAINABLE LIVING

    The differentiator in our businessmodel is our Sustainable Living Plan

    and the goal of sustainable living.

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    UNILEVER’S GROWTH PRIORITIES

    Our ambition is to win share and grow volume in every category and

    country.

    WINNING WITH BRANDS AND INNOVATION

    BUILD STRONGERBRANDS

    DEVELOP BIGGER,BETTER, FASTERINNOVATIONS

    BUILD MARGINENHANCINGINNOVATION

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    UNILEVER’S GROWTH PRIORITIES

    Our ambition is to win share and grow volume in every category and

    country.

    WINNING IN THE MARKETPLACE

    LEAD MARKETDEVELOPMENT; REACHUP, DOWN AND WIDE

    WIN WITH WINNINGCUSTOMERS ANDCHANNELS

    BE AN EXECUTIONPOWERHOUSE

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    UNILEVER’S GROWTH PRIORITIES

    Our ambition is to win share and grow volume in every category and

    country.

    WINNING THROUGHCONTINUOUS IMPROVEMENT

    BUILD A QUALITY-DRIVENVALUE CHAIN WITH GLOBALSCALE AND LOCAL AGILITY

    DRIVE RETURN ON

    CAPITAL ANDMARKETINGINVESTMENT

    DELIVER A COSTCOMPETITIVEORGANISATION

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    UNILEVER’S GROWTH PRIORITIES

    Our ambition is to win share and grow volume in every category and

    country.

    WINNING WITH PEOPLE

    BUILD DEPTH OFCAPABILITY ANDLEADERSHIP

    LIVE OUR VALUESAND BUILD APERFORMANCECULTUREBUILD AN AGILE,

    FLEXIBLE, AND DIVERSEORGANISATION

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    THE UNILEVER SUSTAINABLELIVING PLAN

    We have long been working and reportingon our impact on society and theenvironment. Our Sustainable Living Planbrings together all this work and setsmany new targets.

    Our Sustainable Living Plan will result inthree significant outcomes by 2020.

    1. We will help more than 1 billionpeople take action to improve theirhealth and well-being.

    2. We will halve the environmentalimpact of the making and use of ourproducts.

    3. We will source 100% of agriculturalraw materials sustainably.

    HELP

    1 BILLIONPEOPLE IMPROVETHEIR HEALTH& WELLBEING

    HALVEENVIRONMENTALFOOTPRINT OF

    OUR PRODUCTS

    SOURCE

    100%OF AGRICULTURALRAW MATERIALS

    SUSTAINABLY

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    IMPROVING HEALTH AND WELL-BEING

    From our earliest days we have sought to meetpeople’s need for good health and hygiene.

    By 2020 we will help more than 1 billion peopleimprove their hygiene habits and bring safe

    drinking water to 500 million people.

    Using globally recognised dietary guidelines, wecontinually work to improve the taste andnutritional quality of our products.

    By 2020 we will double the proportion of ourportfolio that meets the highest nutritionalstandards, helping hundreds of millions of peopleachieve a healthier diet.

    IN ACTION

    AROUND 220 MILLIONPEOPLE REACHED BY

    END 2012 THROUGHOUR PROGRAMMES ONHANDWASHING, SAFEDRINKING WATER,ORAL HEALTH ANDSELF-ESTEEM†

    † 2012 figures are preliminary. They will be finalised in the UnileverSustainable Living Plan: Progress Report 2012, to be published in April 2013.

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    REDUCING ENVIRONMENTAL IMPACT

    Our aim is to halve the environmentalfootprint associated with the making anduse of our products by 2020.

    By 2020 we aim to:

    • Halve the greenhouse gas impact of ourproducts across the lifecycle

    • Halve the water associated with theconsumer use of our products

    •Halve the waste associated with thedisposal of our products

    † 2012 figures are preliminary. They will be finalised in the Unilever SustainableLiving Plan: Progress Report 2012, to be published in April 2013.‡ Measured July 2011-June 2012, compared to January-December 2010.

    IN ACTION

    OUR GREENHOUSE GASIMPACT HAS REDUCEDBY AROUND 6% SINCE2010†‡

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    ENHANCING LIVELIHOODS

    We work with hundreds of thousands ofsmallholder farmers, small-scale distributorsand micro-entrepreneurs.

    Our goal is to link 500,000 smallholder

    farmers into our supply network.

    We will help to improve their agriculturalpractices and enable them to supply intoglobal markets at competitive prices.

    We will increase the number of Shaktientrepreneurs – our door-to-door sellingoperation in India – that we recruit, train andemploy from 45,000 in 2010 to 75,000 in 2015.

    † 2012 figures are preliminary. They will be finalised in the UnileverSustainable Living Plan: Progress Report 2012, to be published in April 2013.

    IN ACTION

    48,000 SHAKTI SMALL-SCALE DISTRIBUTORSBY END 2012†

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    OUR VALUES

    Our Values guide our people inthe judgments, decisions andactions they take every day.

    They underpin everything wesay and do.

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    OUR VALUES

    INTEGRITYWe are committed to integritybecause it creates our reputation,so we never compromise on it. Itdefines how we behave, whereverwe are. It guides us to do the rightthing for the long-term success of

    Unilever.

    RESPECTWe are committed to respectbecause people should betreated with dignity, honesty andfairness. We celebrate thediversity of people, and werespect people for who they are

    and what they bring.

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    OUR VALUES

    RESPONSIBILITYWe are committed to responsibilitybecause we want to take care ofour consumers, customers andemployees, as well as theenvironment and the communitiesin which we operate. We take this

    personally and always do whatwe say we will do.

    PIONEERINGWe are committed to thepioneering spirit because itcreated us and still drives us as abusiness. It gives usthe passion for winning and forcreating a better future. It means

    that we are always willing to takeintelligent risks.

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    PERFORMANCE

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    SCALE AND GEOGRAPHICAL REACH

    EUROPE

    €20.4 billion turnover5.7% underlying volume growth

    40% of group turnover

    ASIA, AFRICA, CENTRAL &EASTERN EUROPE

    EUROPE

    €13.9 billion turnover0.9% underlying volume growth27% of group turnover

    EUROPE

    EUROPE

    €17.1 billion turnover3.1% underlying volume growth33% of group turnover

    THE AMERICAS

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    SCALE AND GEOGRAPHICAL REACH

    2012 TURNOVER €51.3 BILLION

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    CATEGORY HIGHLIGHTS IN 2012

    Turnover: €9.1 billion

    Underlying volume growth : 10.3%

    Turnover: €14.4 billionUnderlying volume growth: 0.9% Turnover: €18.1 billionUnderlying volume growth : 6.2%

    Turnover: €9.7 billion

    Underlying volume growth : 2.4%

    PERSONAL CAREFOODS

    REFRESHMENTHOMECARE

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    UNILEVER FINANCIAL PERFORMANCE

    UNDERLYINGSALESGROWTH %

    TURNOVER

    (€ BILLION)

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    UNILEVER FINANCIAL PERFORMANCE

    YEAR 2012 2011 2010 2009 2008

    UNDERLYING SALES GROWTH % 6.9 6.5 4.1 3.5 7.4

    TURNOVER (€ BILLION) 51.3 46.5 44.3 39.8 40.5

    OPERATING PROFIT (€ BILLION) 7 6.4 6.3 5 7.2

    NET PROFIT* (€ BILLION) 4.9 4.6 4.6 3.7 5.3

    NET CASH FLOW FROM OPERATING ACTIVITIES(€ BILLION)

      6.8 5.5 5.8 3.9

    * Continuing operations

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    CATEGORIES,

    BRANDS ANDCLUSTERS

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    UNILEVER’S PORTFOLIO OF CATEGORIES

    PERCENTAGE OF SALES

    28% 18% 35% 19%

    FOODS REFRESHMENTPERSONAL CAREHOMECARE

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    OUR € 1 BILLION BRANDS

    Home Care

    Refreshment

    Foods

    Personal Care

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    CATEGORIES AND CLUSTERSCLEAR, DISTINCT, COMPLEMENTARY ROLES

    CATEGORIESDeliver global platforms

    Responsible for:

    • Brand development

    • Innovation

    • Research and development

    Accountable for:

    • Medium/long-term market share

    • Brand health

    • Innovation metrics

    • Category value creation

    OUR CATEGORIES

    PERSONAL CAREDeodorantsHairOralSkin

    REFRESHMENTBeveragesIce Cream

    HOMECARELaundryHousehold care

    FOODSSpreads & DressingsSavouryFood Solutions

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    CATEGORIES AND CLUSTERSCLEAR, DISTINCT, COMPLEMENTARY ROLES

    CLUSTERSExecute on the ground

    Responsible for:

    • Managing the business

    • Deploying brands and innovations

    • Customer management

    Accountable for:• Short-term market shares

    • Growth

    • Profit

    • Cash flows

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    INSPIRATION EVERY DAY

    Working closely with chefs and caterers in 74 countriesUnilever Food Solutions helps achieve the critical balancebetween impressing guests and making a profit, andaddressing the important food issues that have beenidentified by consumers.

    OUR BRANDSGlobal brands: Knorr, Lipton and Hellmann’sLeading positions in dressings, sauces, seasonings,sauces, soups, desserts and tea.

    OUR PEOPLE4,600 employees, of which:

    • 3,600 sales people

    • 190 chefs

    EssenceInspiring chefs to satisfy

    their guests every day

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    OUR CHEFMANSHIP

    Our unique DNA that is a key point of differencefor us. We put Chefs at the heart of everything we do.

    OUR SERVICES

    Three areas that help boost our relevance to operators

    • Your Guest (Understand more about their guests)

    • Your Menu (Deliver nutritious, healthy and profitable menus)

    • Your Kitchen (Keep their kitchen efficient and thriving )

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    THE SUPPLY CHAIN

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    MANUFACTURING

    TOTAL WASTE

    - ktonnes of Waste -

    TOTAL WATER

    - Mio m3 Water -

    TOTAL CO2- Mio tons -

    31% lessCO2

    per tonne of

    product

    25% less

    water per tonne of

    product

    51% less

    wasteper tonne of

    product

    H2O Actual Waste ActualCO2 Actual

    0.84 76

    2010

    2.60

    2009

    2.64

    2008

    Baselin

    e

    2.79

    1.95

    2011

    2.21

    2012

    43

    2011

    45

    2010

    52

    2009

    52

    2008

    Baselin

    e

    57

    2012

    75

    2011

    93

    2010

    126

    2009

    121

    2008

    Baselin

    e

    151

    13.1

    30% less in absolute 50% less in absolute23% less in absolute

    *2008 is the Manufacturing USLP baseline

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    CONSUMERS

    Our top 12 brandsall have sales of

    more than  €1

    billion. Around  €6.8 billion

    invested in

    advertising and

    promotion.

    2 billion

    consumers use a

    Unilever product

    every day.

     €1 billion investedin R&D.

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    CUSTOMERS

    Unilever manages a numberof partnerships globally.

    http://en.wikipedia.org/wiki/File:Tescologo.svg

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    INNOVATION

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    INNOVATION DRIVING GROWTH

    • More than 300 new patentapplications filed each year

    • A portfolio of more than20,000 patents and patentapplications

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    INTEGRATED R&D

    • More than 6,000 R&D professionals• Six key R&D sites delivering

    groundbreaking technologies: Bangalore(India), Colworth (UK), Port Sunlight (UK)Shanghai (China), Trumbull (US), andVlaardingen (NL)

    • 31 major development centres developingand implementing product innovations

    • 92 locations around the globe with R&Dteams implementing innovations incountries and factories

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    DOVE FLIES INTO THEPHILIPPINES

    Within six months of beingintroduced in thePhilippines in 2012, theDove hair range hadbecome the number threebrand in the market andwe achieved our highestshare of the haircaremarket for a decade.

    BIGGER AND FASTER INNOVATIONS

    RELAUNCH OF DiG

    Our ‘Dirt is Good’ (DiG)brands, re-launched inmultiple markets in 2012with a powerful mix oftraditional and digitaladvertising. Five keymarkets have already grownmarket share as a result andmore DiG re-launches areplanned for 2013.

    TRESemmé MULTIPLELAUNCHES

    In November 2011, theTRESemmé brand waslaunched into Brazil just sixmonths after the Alberto

    Culver acquisition wascompleted. We have sincelaunched the brand inIndonesia, India, Thailandand the Philippines, provingour organisational

    capability to roll out a brandwith speed and agility.

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    STRUCTURE

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    LEGAL STRUCTURE AND GOVERNANCE

    Unilever was formed in 1930 from twocompanies: Margarine Unie and LeverBrothers.

    It was a full business merger, operating as asingle business entity.

    Two separate legal parent companies havebeen maintained:

    Unilever NV (Netherlands) and

    Unilever PLC (UK)

    This works through an equalisation agreementand other contracts between the twocompanies.

    Margarine Unie

    (Netherlands)

    Lever Brothers(UK)

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