understanding non- verbal communication mrs. dobbins
TRANSCRIPT
Understanding Non-Verbal CommunicationMRS. DOBBINS
Non verbal communication
A system of symbolic behaviors that includes all forms of communication except words.
Nodding your head
Rolling your eyes
Sigh
What are some other examples?
Functions of NVC
Two functions
Relates to verbal communication
It conveys emotional and relationship dimensions of a message
Reinforces a verbal message
EX: Your posture while you are in an interview.
Contradicts verbal messages
Give an example…
Acts as a substitute for a verbal message.
Putting your finger to your mouth to signal someone to be quiet.
Conveys emotional and relationship dimensions of a message
Most messages have…..
Intellectual component
Emotional component
Relationship component
The first one we almost always use verbal skills, the second two are almost always non-verbal.
Characteristics about non-verbal communication
Subconscious
Contextual
It depends on the situation in which it occurs
Ambiguous
Open to interpretation and often confusing.
Happen quicly
Cultural
Loud voice can be acceptable in one culture but not another
Using non-verbal communication to create a professional image
Characteristics 0f a positive personal image.
Confidence
Poise ( don’t hesitate in their speech, can adapt)
Assertiveness (strong sense of purpose)
Immediacy (approachable, friendly, and open)
Types of NVC
Dress and grooming
Posture
Muscular tone and tension
Movement and gesture
Facial communication
Eye communication
Voice as NVC
Pitch
Volume
Tone
Duration
***all these components is what makes your voice unique.
Pitch
The highness or lowness of a sound on a musical scale
High: associated with fear, anxiety, tension
Medium: what you use normally in conversation
Low: sadness, uncertainty, concern
Volume
Speakers responsibility to be clearly heard and understood by listeners.
Listeners are sensitive to volume.
Use listener feedback to judge appropriateness of your volume.
Tone
Specific vocal quality
What is the tone in our bell like?
Duration
Rate: how fast or slow an individual speaks
Tempo: rhythmic quality of a persons speech.
Always want to make sure you don’t talk to fast of to slow
Cues that accompany speech
Pause and silence
Laughter
Vocalizations: making sounds without forming words.
Body talk as NVC
Personal appearance: dress and grooming
Kinesics: the use of body in communication ( body language)
Movement and gesture: gait and movement of any part of the body
Facial communication: facial communication and eye communication
How can you tell if someone is lying?
Environmental cues
Spatial communication: perception and use of space.
Intimate distance: up to 8 inches from body.
Personal distance: 8inches-4 ft from body
Social distance: 4-12 ft. shows respect for personal space.
Public distance: 12-25 ft. ( formal presentations)
Territory
Someone is sitting in your chair in class. What do you do?
Touch
When is it appropriate and in what form? (handshake)
Time communication
“sorry I just don’t have time!”
If you have a friend who is always late what kind of message does that send?
How you use your time reflects your priorities.