Understanding Multi-site Technology Infrastructure Rollouts

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Formalized processes and methodologies for efficiently deploying technology nationwide and globally.

Designed to meet project requirements in an ever-changing technology industry.

Comprised of four key parts.

Technology Rollout SystemTechnology Rollout System

Part 1Part 1 Part 2Part 2 Part 3Part 3 Part 4Part 4

ProcessStructure

ProcessStructure

InternalResources

InternalResources PartnershipsPartnershipsRollout

Services Model

RolloutServices Model

What is a TechnologyRollout System?

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CategoryTimeframe

Per Site Location

11 Day or Less

(Short)

22-6 Days(Medium)

37+ Days(Long)

Technology Rollout Categories

Categorize each site of a Multi-site Rollout Project

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Review the different Process Structures

Determine the best Process Structure for your multi-site project

Question the Technology Rollout Company about what Process Structure it will use for your project

Part 1: Process Structure

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CentralizedSingle-Tier

CentralizedMulti-Tier

Rent-a-Tech Internal Employee

Part 1: Process StructureComparison

Communication Speed/Accuracy Maximized Low High Medium

Payment Speed High Low Medium High

Labor Costs Minimized High Low High

Manpower Redundancy

High High Low Medium

Accountability High Low Low High

Local Field Technicians

TechnologyRollout Company

Customer

Customer

Local Field Technicians

1st TierSubcontractor

2nd TierSubcontractor

TechnologyRollout Company

InternalLocalField

Technicians

Customer InternalProject Manager

orTechnology Rollout

Company

ExternalLocalField

Technicians

Customer

Local FieldTechnicians

Rent-a-TechCompany

Customer InternalProject Manager

orTechnology Rollout

Company

Customer

Criteria

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Determine if the local field technicians can be used

Minimize dispatches by grouping services together

Take into consideration post-installation support at each site

Part 2: Rollout Services Model

Deployment Method

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LocalMulti-Service

Single-ServiceMulti-Resource

Non-Local Service Hybrid

Part 2: Rollout Services ModelDeployment Method Comparison

Number of Truck Rolls/Dispatches

Minimized High Minimized Medium

Deployment Speed Maximized Low Low Medium

Communication Speed/Accuracy

High Low High Medium

Labor Costs Minimized High High High

Revisit Availability High High Low Medium

Criteria

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Review the different Internal Resources and Rollout Delivery Team Configurations

Determine if the Technology Rollout Company’s Internal Resources include all necessary job roles of the Rollout Delivery Team

Question the Technology Rollout Company about what Rollout Delivery Team Configuration it will use for your project

Part 3: Internal ResourcesRollout Delivery Team

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Examine the Internal Resources of the Technology Rollout Company

Rollout Delivery Team Working within a Technology Rollout System Project Manager Single Point of Contact for CustomerProject Facilitator Manages Technicians, Single Point of Contact for Partner Program Manager Oversees Project & Guarantees Quality AssuranceWarehouse Manager Supervises Equipment Deployment & LogisticsTechnology Manager Manages Web-based Software ApplicationPartnership Manager Manages Partner Recruitment and Quality

Network Operations, Training,Company Culture

Web-based SoftwareApplication

ProgramManager

ProjectManager

TechnologyManager

Web-basedSoftware App

ProjectFacilitator

Rollout Delivery Team Job Functions

Part 3: Internal Resources

Deployment& Logistics

WarehouseManager

Partner Quality& Recruitment

PartnershipManager

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UnifiedResource

LimitedResource

DedicatedResource

Non-unifiedResource

Scalability High Low Medium Medium

Communication Speed/Accuracy

High Low Medium Medium

Quality Assurance

High Low High Low

Manpower Redundancy

High Low Low Low

Part 3: Rollout Delivery TeamConfiguration Comparison

Local Field Technicians

Customer

ProjectManager/Facilitator

ProgramManager

Tech. Rollout Company

Local Field Technicians

Customer

ProjectManager

ProgramManager

Tech. Rollout Company

ProjectFacilitators (Pool)

Local FieldTechs

Customer

ProjectManager

ProgramManager

Tech. Rollout Company

DedicatedProject

Facilitator

DedicatedProject

Facilitator

Local Field Technicians

Customer

ProjectManager

Supervisor

Tech. Rollout Company

ProjectFacilitators (Pool)

Local FieldTechsCriteria

- Warehouse Manager- Technology Manager- Partnership Manager

All Rollout DeliveryTeam Configurations Include:

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Review the different types of Partnerships and determine which is best for your multi-site project

Determine if the Technology Rollout Company directly manages field technicians

Question the Technology Rollout Company about what Technician Communication Channel it will use for your project

Part 4: Partnerships

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Examine the types of Partnerships utilized in a Technology Rollout

Company

Individual

Staffing Firm

Part 4: Partnership Types

Criteria Company Individual Staffing Firm

Business License & Insurance

Yes ??? ???

Equipment Provided Yes ??? ???

Manpower Redundancy High None Medium

Rollout Categories All Limited Limited to Category 2 and 3

Core Business is Field Installations

Yes ??? No

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Direct Tech Indirect Tech Single Technician Hybrid

Monitor/Control Deliverables

High Low High Medium

Communication Speed/Accuracy

High Low High Medium

Quality Assurance High Low High Medium

Manpower Redundancy

High High Low Medium

Accountability High Medium High Medium

Part 4: Technician Communication Channel Comparison

Local Field Technicians

TechnologyRollout Company

Customer

PartnerCompanies

Local Field Technicians

Customer

PartnerCompanies

TechnologyRollout Company

Customer

Single LocalField Technician

TechnologyRollout Company

Local FieldTechniciansWest Coast

Customer

PartnerCompaniesWest Coast

Single LocalField TechEast Coast

TechnologyRollout Company

Criteria

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Determine if the deployment company utilizes a defined Technology Rollout System.

Examine the 4 Guidelines utilized in the Technology Rollout System:

Process StructureDeployment MethodRollout Delivery Team ConfigurationTechnician Communication Channel

Determine what Process Structure, Deployment Method, Rollout Delivery Team Configuration and Technician Communication Channel the Technology Rollout Company intends to use for your multi-site project. You may be surprised by the answer.

Summary

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Concert Technologieswww.concerttech.comcontact@concerttech.com703.796.5400

White Paper SeriesA Guide to Selecting the RightTechnology Rollout Companyfor Your Project

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