understanding costs & contracts developed by. buying and/or connecting a service when you: ...
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Buying and/or connecting a service
When you:
Connect a landline/home phone
Buy and connect a mobile phone
Connect to the internet
Contracts can be made with a company on the phone or mobile phone.
They will ask you questions which you have to answer.
Fine Print
Fine Print is small writing on contracts.
Often this says what extra money you have to pay for services that you may not know you have agreed to.
Often this writing tells you extra money you may have to pay that you did not know you had to.
Before buying a mobile phone, connecting to a landline/ home phone or connecting to the internet there are lots of things to
UNDERSTAND AND THINK ABOUT.
People who can help you
Settlement Workers
Case Workers
Community Legal Centres - http://www.naclc.org.au/
Financial Counsellors - 1800 007 007 http://www.financialcounsellingaustralia.org.au/
Telecommunication Industry Ombudsman –Phone: 1800 062 058Write to: PO Box 276Collins Street West Vic 8007Visit: Level 3, 595 Collins Street, MelbourneOnline: www.tio.com.auTTY1800 675 692 National Relay Service133 677 or www.relayservice.com.auFax our consumer complaint form to1800 630 614