USING A LANDLINE to Create a Website

Liam Dempsey @liamdempsey

Why Use a Telephone?

•  Getting to know a prospective client or colleague

•  Weeding out clients or projects •  Efficiently explaining something

technical •  Getting a quick answer •  Staying connected on a human level

How to Talk on a Phone

•  Have an agenda for every call – even an informal one

•  For meetings, remember to use your agenda

•  At the end of meetings, review your agenda

•  For potential project calls, always talk money and timetables

Tips for Phone Meetings

•  For potentially stressful or contentious calls, stand up

•  Wear a headset •  Take notes – don’t try to remember

everything •  Send a follow-up email: “Here’s a

recap of what we just agreed …”

Types of Telephone Calls

•  Client prospecting •  Project kick-offs •  Confusion clear-ups •  Sharing technical details or asking

technical questions •  Re-starting stalled projects

Questions?

Liam Dempsey @liamdempsey