unbundling demand: shifting the employment relationship from competitive to customized using unmet...

Unbundling Demand:Shifting the Employment

Relationship From Competitive to Customized

Using unmet needs as a strategy to engage employers

Michael Callahan

Marc Gold & Associates

September 30, 2009

TACE Center: Region IV, a project of the Burton Blatt Institute.Funded by RSA Grant # H264A080021. © 2009 All Rights Reserved

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Unbundling Demand

Employers have typically met needs by bundling demands into job descriptions.

Job seekers with complex lives often don’t have the “whole package” to offer. Tough economic times make it even harder to compete.

Customized Employment (CE) allows employers to “unbundle” demand and to take advantage of discrete competencies and meet unmet needs.


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From the Employer’s Side• Unmet workplace needs-

CE provides a strategy for employers to focus on the unmet needs that inevitably occur in a time of multi-tasking, high expectation demand.

• Tasks better performed by others-CE can focus on the discrete tasks of job descriptions relating to highly skilled and credentialed positions in workplaces.

• Specific employee competencies-CE can utilize specific job seeker competencies based on discovering their “strengths, needs and interests” and matches and negotiates with existing employer needs.


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The Employment MatrixCompetitive Employment

Customized Employment

Natural Supports and Reasonable Accommodation only

There are job seekers who will not need either SE or CE to become employed and to stay employed

There are job seekers who will need CE to become employed but will not need SE to stay employed

Supported Employment and Natural Supports

There are job seekers who will not need CE to become employed but who will need SE to stay employed

There are job seekers who will need both CE to become employed and SE to stay employed


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According to US/DOL:Customized employment means individualizing the employment relationship between employees and employers in ways that meet the needs of both.

It is based on an individualized determination of the strengths, needs, and interests of the person with a disability, and is also designed to meet the specific needs of the employer.

Customized Employment


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The Customized Process

• Discovery

• Capturing discovery through profiles

• Customized employment planning

• Portfolio/visual resume development

• Job development representationHere, CE dovetails with Supported Employment

• Workplace analysis, accommodations, job site support

Value Added to Employers:


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Benefits of Customized Employment for Employers

• The discovery process reduces recruitment costs by getting to know job seeker’s “strengths, needs and interests

• The customized plan helps assure job seekers are connected with potential employers of their interest

• Employers can target specific areas of workplace need and know the tasks will get done


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Features of Customized Employment

• The customized relationship is completely voluntary on the employer’s part

• Job seekers are encouraged to allow “positive disclosure” of the work impact of their complexity and challenges

• Pay can be negotiated from minimum/entry to that typically paid for similar jobs


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Features of Customized Employment

• Applicable to all users of the workforce system and can be offered to an array of potential and current employees

• Includes on-going supports and other services, as needed

• Allows employers to meet goals of increasing diversity and hiring individuals with complexities in a way that benefits their business


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Customized Job Development

In Customized Job Development, Job Developers gets to know one applicant at a time through discovery

before meeting with potential employers in the community.


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DiscoveryAllows us to determine who the applicant is, their

complexities as well as their potential contributions to employers.


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• The Job Seeker’s Conditions, Interests and Contributions are identified through a Customized Planning Process as well as a Task List.

• The Job Developer then meets with specific employers in an effort to negotiate a customized job description.

• From a list of potential employers identified during the Customized Plan.


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Customized Employment is successful when there is a negotiated fit between the applicant’s “strengths, needs and interests” and the “specific needs of an employer”.



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All workplaces have unmet needs, even when fully staffed, but particularly in difficult economic times

Needs-driven Job Development


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Employers can turn each unmet need into a task:

1. Excess data entry

2. Assisting receptionist during heavy calling

3. Performing episodic duties: collating for meeting

4. Augmenting low producing employees

5. Relieving employees during break

Needs-driven Job Development


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• Single source jobs : Job descriptions based on tasks derived from a single traditional job

• Multiple source jobs: Job descriptions based on tasks derived from a variety of jobs

• Created Jobs: Job descriptions based on heretofore unmet needs of a work setting

• Contract Jobs: Carved, negotiated or created job descriptions performed under a contract

• Micro-enterprises: Small businesses based on the unmet needs of a local market

Categories of SE Customized Employment


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Single Source Job:Tasks derived from a file clerk position to

do sorting and filing


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Example of Single Source, Shared JobMaintaining customer database


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Multiple Source Job in Retail Setting


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Multiple Source Job:

Performing Various jobs within a music store- set-up, cleaning…


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Multiple Source Job in Child Care:

Began as a single source job

We want to avoid the “Dirtiest Jobs” in the workplace as the main focus of CE


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Created Job: Providing delivery in an insurance

company


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Created Job: Stopping “Slips and Falls” in a factory


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Contracted Job: Data entry in a county personnel office


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Created Job: Starting a micro-business


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Micro-business & “Day Job”: DJ in clubs on weekends and carved

retail support during the day


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But is Employment for Everyone?


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Customized Employment Makes Employment Possible for all people, Marci provides “specialty

stapling” as a contribution


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Customized Employment Makes Employment Possible Marci provides custom shredding of

confidential documents for her employer


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For Additional Information:

• National Center on Workforce and Disability (One-Stops)http://onestops.info

• United Stated Department of Laborhttp://dol.gov/odep

• Marc Gold & Associateshttp://marcgold.com

• Mississippi Model Youth Transition Innovation http://myti.org


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Comments & Questions


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Contact Information

Michael CallahanMarc Gold & Associates

Email: [email protected] 4101 Gautier-Vancleave Rd. Ste. 102Gautier, MS 39553 (228) 497-6999


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THANK YOU!


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TACE Center: Region IV Toll-free: (866) 518-7750 [voice/tty]

Fax: (404) 541-9002

Web: TACEsoutheast.org

My TACE Portal: TACEsoutheast.org/myportal

Email: [email protected]


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Education CreditsParticipants may** be eligible for CRCC and CEU credits.

CRCC Credit - (2.0) By Tuesday, October 6, 2009, participants must score 80% or

better on a online Post Test and submit an online CRCC Request Form via the MyTACE Portal.

CEU Credit - (.20 pending) Site Coordinators must distribute the CEU form to participants

seeking CEU credit on the day of the webinar. Site coordinators must submit CEU form to the TACE Center:

Region IV by fax (404) 541-9002 by Tuesday, October 6, 2009.

My TACE Portal: TACEsoutheast.org/myportal

**For CRCC credit, you must reside in the 8 U.S. Southeast states served by the TACE Region IV [AL, FL, GA, KY, MS, NC, SC, TN]. If beyond TACE Region IV, you may apply for CEU credit.

http://tacesoutheast.org/myportal


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Disclaimer

This presentation was developed by the TACE Center: Region IV ©2009 with funds from the U.S. Department of Education, Rehabilitation Services Administration (RSA) under the priority of Technical Assistance and Continuing Education Projects (TACE) – Grant #H264A080021. However, the contents of this presentation do not necessarily represent the policy of the RSA and you should not assume endorsement by the Federal Government [34 CFR 75.620 (b)].


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Copyright Information

This work is the property of the TACE Center: Region IV. Permission is granted for this material to be shared for non-commercial, educational purposes, provided that this copyright statement appears on the reproduced materials and notice is given that the copying is by permission of the authors. To disseminate otherwise or to republish requires written permission from the authors.

unbundling demand: shifting the employment relationship from competitive to customized using unmet...

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customized employment

job developers

specific needs

job seekers strengths

potential employers

unmet needs

neededallows employers

customized planning