ukg tier 1 team training

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UKG Tier 1 Team Training

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Agenda

• What's Changing?

• Rollout Timeline & Expectations

• Support Structure for UKG

• Our Org Structure in UKG

• Manager/Associate Logon and Navigation and Access Benefits

• People Assist Support Cases

• Wrap up• Open Q&A• Next Steps

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Oracle EBS, talentReef, HRMC Acclaim, Unifocus / Gallup Access, Discoverer, KBX, True Club Insights (DOMO) and NAVEX will be replaced by UKG

• Single application for ALL• Mobile-enabled access• Simple real-time associate updates of contact info, address, name, direct deposit, etc.• Easy to enroll in benefits directly in the system• Reporting in real time• Easy to use onboarding system• Integrated recruiting and onboarding• Integrated training platform (LMS)• Time and Scheduling system integrated• Digital associate file management• Manager and associate direct access• Ability to communicate with associates• Centralized and digital access to knowledge articles (job aids) and HR documents

What's Changing for Troon, Honours, & RealFood?

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UltiPro (old version), Indigrow, Direct Path, Ultipro Time and Attendance (UTA), and Other Manual

Processes will be replaced by UKG

• New interface with single application for ALL• Different logon credentials and website• New learning platform for all associates• Simple real-time Associate updates of contact info, address, name, direct deposit, etc.• Easy to enroll in benefits directly in the system• Workforce Management for time keeping and scheduling• Time Clocks• Centralized and digital access to knowledge articles (job aids) and HR documents

What's Changing for Indigo Golf Partners?

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Recruiting, Paylocity, and Manual Processes will be replaced by UKG

• Single application for ALL• Mobile-enabled access• Simple real-time associate updates of contact info, address, name, direct deposit, etc.• Easy to enroll in benefits directly in the system• Reporting in real time• Integrated recruiting and onboarding• Integrated training platform (LMS)• Time and Scheduling system integrated• Manager and associate direct access• Time clocks• Centralized and digital access to knowledge articles (job aids) and HR documents

What's Changing for OB Sports?

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Paycom and Manual Processes will be replaced by UKG

• Single application for ALL• Mobile-enabled access• Simple real-time associate updates of contact info, address, name, direct deposit, etc.• Easy to enroll in benefits directly in the system• Reporting in real time• Integrated recruiting and onboarding• Integrated training platform (LMS)• Time and Scheduling system integrated• Manager and associate direct access• Time clocks• Ability to communicate with associates• Centralized and digital access to knowledge articles (job aids) and HR documents

What's Changing for Premier Golf Centers?

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PrimePay and Manual Processes will be replaced by UKG


What's Changing for Green Golf Partners?

8

Paycom, Benefits IJ Hand / Higgenbotham, Matrix LMS, and Manual Processes will be replaced by UKG


What's Changing for Cliff Drysdale Tennis?

9

Prime Pay and Manual Onboarding will be replaced by UKG

• Single application for ALL• Mobile-enabled access• Simple real-time associate updates of contact info, address, name, direct deposit, etc.• Reporting in real time• Integrated recruiting and onboarding• Integrated training platform (LMS)• Time and Scheduling system integrated• Manager and associate direct access• Centralized and digital access to knowledge articles (job aids) and HR documents

What's Changing for 4C Caddies?

10

Brightmove – ATS, Workbright, Talent LMS, and ADP will be replaced by UKG

• Single application for ALL• Mobile-enabled access• Simple real-time associate updates of contact info, address, name, direct deposit, etc.• Reporting in real time• Integrated recruiting and onboarding• Integrated training platform (LMS)• Time and Scheduling system integrated• Manager and associate direct access• Centralized and digital access to knowledge articles (job aids) and HR documents

What's Changing for CADDIEMASTER?

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• 10/25 – Training Wave 1 – GMs/Change Champions/Sponsors

• 11/1 - Benefits eligible associates login

• 11/9 - Open enrollment is live

• 11/15 - GM's login to validate Supervisor hierarchy

• 11/29 - Supervisors login to validate their structure

• 12/06 – Training Wave 2 – GMs/Change Champions/Sponsors

• Training for all Associates opens on website on 12/13

• 12/13 - All remaining associates login to validate password

• 12/18 - Bi-weekly associates first punch, update tax forms, add emergency contacts, update phone, email info, etc.

• 12/25 - Weekly associates first punch

• 1/7/22 – First Pay Date in UKG

Go-Live Rollout Timeline & Expectations

Additional activities could be added to

this schedule…Stay connected to our

website!

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Go-Live Support StructureLevel 1 First Responders Associates in the field (GM's, Supervisors, Managers =

essentially all of our Change Champions (CC) and our Sponsor Network (SN)

Help Associates & Supervisors login

Password resets

Look at case article to validate Supervisor hierarchy

Answer basic questions around personal info

Ultimately, they need to do everything possible to solve issues for their associates

Level 2 – HR and Payroll teams If Level 1 can't solve the issue, then, the associate will be contacting this team.

Level 3 - HRBP, Payroll Specialists, Benefits Specialists, Courtney G, Beth, Kathleen, Hans, Victor

If Level 2 can't solve the issue, then, it's escalated to this team.

Level 4 – Business Process leaders (Cathy, Anna, Katherine, Gretchen, Renee, Anna)


Level 5 – UKG Core Team (Rob, Megan, Courteney, Tim, Simon)


Level 6 – UKG Consultants If Level 5 can't solve the issue, then, it's escalated to this team.

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Organization Structure - UKG

Component Company

Location

Division

Organization

Department

Job

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Organization Structure – Troon, Honours, RealFood, OB Sports, Indigo, Premier Golf, Green Golf

• TG Administration LLCComponent Company

• Troon NorthLocation

• TroonDivision

• Troon NorthOrganization

• Golf ShopDepartment

• Sales AttendantJob

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Organization Structure – Troon, Honours, RealFood, OB Sports, Indigo, Premier Golf, Green Golf


• Captains Cove Golf ClubLocation

• TroonDivision

• Captains Cove FBOrganization

• FB Front of HouseDepartment

• ServerJob

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Organization Structure – Cliff Drysdale


• Inn at Perry CabinLocation

• Cliff DrysdaleDivision

• Inn at Perry Cabin CDOrganization

• TennisDepartment

• Tennis InstructorJob

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Organization Structure – CADDIEMASTER, 4C – Employee Caddies


• Pinehurst ResortLocation

• CADDIEMASTERDivision

• Pinehurst CMOrganization

• Caddie OperationsDepartment

• CaddieJob

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Organization Structure – CADDIEMASTER Independent Contractors Caddies

• Caddie Services LLCComponent Company

• Kiawah Island ClubLocation

• CADDIEMASTERDivision

• Kiawah Island ICCOrganization

• Caddie OperationsDepartment

• CaddieJob

Accessing the Application

First Time Login

1 2

Default Username: Emp ID Number + Entire Last Name Example: 1234567De la cruz

Password: Birthdate MMDDYYYY Example: 02051990

Associate Home Page (Nov 1st)Login for you will be provided at a later time

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Myself > Benefits > Manage My Benefits

Let’s review your Troon Associate Experience

Demo

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In the Main Menu, the Favorites, Myself, Administration, and System Configuration tabs display.

UKG Manager Screens on Nov 1st

• My Information

• To enroll in benefits

• Administration

• BI Reporting: to find associate’s usernames

• System Configuration

• To Reset someone’s password

1 2 3

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In the Main Menu, the Favorites, Myself, My Team, Administration, and System Configuration tabs display.

UKG Manager Screens on Nov 29th

NEW options in the My Team tab including:

• My Organization

• To verify that the correct associates are listed under my access.

1 3 42

Let’s review your Troon Manager Experience

Demo

Access Help Articles

Submitting Requests

Accessing and Responding to Requests

Let’s review your Troon People Assist Experience

Demo

Course Summary

You should now be able to:

• Awareness of mobile and desktop interface

• Self-service employee overview in UKG

• Describe the types of tasks you can perform in November

Questions?

Next Steps

Review the follow up email and look out for your login information

1

Confirm that your login is working and that you can run the report needed for (Benefits-eligible) Associate username info

2

Explore People Assist and read through the available knowledge articles

3

Communicate what is coming to your Associates

4

Congratulations!You have completed theUKG First Support Training!!

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