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CISCO vs MICROSOFT Which TEAM are you on? www.uctoday.com @uctodaynews

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Page 1: CISCO vs MICROSOFT · uc 1.0 uc 2.0 uc 3.0 voip + ott apps omni-channel web conferencing cloud calling collaboration cx ip-pbx call centre video conferencing management 2000 -2009

CISCO vs MICROSOFTWhich TEAM are you on?

www.uctoday.com

@uctodaynews

Page 2: CISCO vs MICROSOFT · uc 1.0 uc 2.0 uc 3.0 voip + ott apps omni-channel web conferencing cloud calling collaboration cx ip-pbx call centre video conferencing management 2000 -2009

Session Agenda:

▪ Defining the UC Stack

▪ Cisco vs Microsoft Collaboration

▪ Qs

Rob ScottPublisher

@robscott_uc

Patrick WatsonTech Journalist

@patrickwatsonuc

#WELCOME

Page 3: CISCO vs MICROSOFT · uc 1.0 uc 2.0 uc 3.0 voip + ott apps omni-channel web conferencing cloud calling collaboration cx ip-pbx call centre video conferencing management 2000 -2009

UC 1.0 UC 2.0 UC 3.0

VOIP + OTT APPS

OMNI-CHANNEL

WEB CONFERENCING

CLOUD CALLING

COLLABORATION

CX

IP-PBX

CALL CENTRE

VIDEO CONFERENCING

MANAGEMENT

2000-2009 2010-2019 2020-2029

MANAGEMENT

#UCTODAY

Page 4: CISCO vs MICROSOFT · uc 1.0 uc 2.0 uc 3.0 voip + ott apps omni-channel web conferencing cloud calling collaboration cx ip-pbx call centre video conferencing management 2000 -2009

#UC 3.0

CX TX

BX

MANAGEMENT

COLLABORATIONCONTACT

CENTRE

UX

CLOUD CALLING

Page 5: CISCO vs MICROSOFT · uc 1.0 uc 2.0 uc 3.0 voip + ott apps omni-channel web conferencing cloud calling collaboration cx ip-pbx call centre video conferencing management 2000 -2009
Page 6: CISCO vs MICROSOFT · uc 1.0 uc 2.0 uc 3.0 voip + ott apps omni-channel web conferencing cloud calling collaboration cx ip-pbx call centre video conferencing management 2000 -2009

▪ Cisco Collaboration revenue is circa 5 Billion dollars (USD)

▪ Cisco owns more than 50% of the UC & Meetings market

▪ 130 million Webex users monthly

▪ Cisco’s portfolio is now Webex Calling, Meetings and Teams

▪ Now appeals to a ‘broader’ market

▪ New leadership team, New partner ecosystem, New vibe

www.uctoday.com/collaboration/ciscos-amy-chang-at-enterprise-connect-2019

It’s how 95% of the Fortune 500

get 110% from their teams.

CISCO

“We’re building bridges, not islands.

Lots and lots of bridges.”

Amy Chang, Senior Vice President, Cisco

Collaboration Technology Group

“Cloud first,

not Cloud Only.”

Lorrissa Horton,

GM for Cisco Webex Teams

“24% Y-O-Y growth in

Collaboration.”

Cherie Caldwell,

GD, Collaboration GTM

Page 7: CISCO vs MICROSOFT · uc 1.0 uc 2.0 uc 3.0 voip + ott apps omni-channel web conferencing cloud calling collaboration cx ip-pbx call centre video conferencing management 2000 -2009
Page 8: CISCO vs MICROSOFT · uc 1.0 uc 2.0 uc 3.0 voip + ott apps omni-channel web conferencing cloud calling collaboration cx ip-pbx call centre video conferencing management 2000 -2009

www.uctoday.com/collaboration/we-get-all-the-latest-on-microsoft-teams-from-lori-wright

MICROSOFT

“Teams makes collaboration more inclusive,

effective, and secure.”

Lori Wright, General Manager, Microsoft 365

“If you want people to adopt teams, all you need

to do is give them a reason.”

Jace Moreno,

Microsoft Teams Platform Lead

Microsoft Teams, celebrating

2 years of continued growth.

▪ Office 365 has 155 million monthly active users

▪ Microsoft Teams replaces Skype for Business

▪ Microsoft’s fastest growing app ever

▪ 500,000 organisations, 91 of the Fortune 100

▪ 181 Markets, 41 languages

▪ 100 new features in past 6 months

Page 9: CISCO vs MICROSOFT · uc 1.0 uc 2.0 uc 3.0 voip + ott apps omni-channel web conferencing cloud calling collaboration cx ip-pbx call centre video conferencing management 2000 -2009

CISCO vs MICROSOFT

Page 10: CISCO vs MICROSOFT · uc 1.0 uc 2.0 uc 3.0 voip + ott apps omni-channel web conferencing cloud calling collaboration cx ip-pbx call centre video conferencing management 2000 -2009

CALLING - COMPARISON

Webex Calling (formally BroadCloud)

with Calling Plans

Global dial-in numbers being rolled out

Strong heritage with on-prem (CUCM)

HCS for Service Providers

Bring-your-own Carrier (SIP Trunking)

Strong in Enterprise

Strong Partner ecosystem

Built on acquired BroadSoft technology

“Phone System” with Calling Plans and

Bring-your-own Carrier option (Direct Routing)

Global dial-in numbers for conferencing

available in 120+ countries

Teams has feature parity with SfB 'Online'

- Server edition supported until 2025

Bring-your-own Carrier (SIP Trunking)

Small Business through Enterprise

Strong ecosystem of 3rd party applications

Logical migration path from Skype4Business

#CALLING

CISCO MICROSOFT

Page 11: CISCO vs MICROSOFT · uc 1.0 uc 2.0 uc 3.0 voip + ott apps omni-channel web conferencing cloud calling collaboration cx ip-pbx call centre video conferencing management 2000 -2009

#MEETINGS

MEETINGS - COMPARISON

Cisco Webex Meetings + Webex Teams

Meetings + Webex Events

Proven and still innovating

Cognitive Collaboration

Cool Features: Personal Rooms, Meet Now,

Webex Assistant, People Insights, Proactive

Join, First Match, facial recognition

Native Webex Room Kits,

1st Party Room Solutions

Native to Teams + Live Events

Consistently developing new features

Cool Features: customizable background,

background blur, secure private channels, new

Calendar App is rolling out in April 2019, Live

Captions, Inline message translation, session

recording and transcription

3rd Party Room Kits

with exception of Surface Hub

CISCO MICROSOFT

Page 12: CISCO vs MICROSOFT · uc 1.0 uc 2.0 uc 3.0 voip + ott apps omni-channel web conferencing cloud calling collaboration cx ip-pbx call centre video conferencing management 2000 -2009

#TEAMS

TEAMS - COMPARISON

Cisco has Webex Teams

Paid and Free edition for Guest Access

Collaboration rooms are called Spaces

Persistent Chat

File sharing - OneDrive, SharePoint Online

GDPR compliance is harder because it’s a

multi vendor

Cisco Webex App Hub which offers a wide

range of integrations and bots.

Popular Integrations include - Salesforce,

ServiceNow, Zendesk

Microsoft has Teams – 500k customers+

Paid and Freemium options

Collaboration rooms are called Channels

Persistent chat with native translation bot and

threaded conversations

File sharing - OneDrive, Office, SharePoint

GDPR compliance is simpler because it’s

a single stack

Microsoft Teams has bots and apps plus a

developer platform

Popular Integrations include – Dynamics 365,

Trello, Asana, Salesforce, Zendesk

CISCO MICROSOFT

Page 13: CISCO vs MICROSOFT · uc 1.0 uc 2.0 uc 3.0 voip + ott apps omni-channel web conferencing cloud calling collaboration cx ip-pbx call centre video conferencing management 2000 -2009

#CX

CX - COMPARISON

Customer Journey Platform (CCaaS)

On-prem Customer Journey Solutions x 3

Strong 3rd party ecosystem of apps

Cognitive customer experience with AI

Cisco Answers for Agents

Customer Virtual Assistant for self-service

3rd Party Solutions only

Key partners include: Enghouse Interactive,

Genesys, Landis Tech

Skype for Business solutions catalogue

Embedded call analytics functionality

CC Innovation is outside of Microsoft Teams

MS Teams Cloud Calling API, but the native

contact centre API isn’t available yet

CISCO MICROSOFT

Page 14: CISCO vs MICROSOFT · uc 1.0 uc 2.0 uc 3.0 voip + ott apps omni-channel web conferencing cloud calling collaboration cx ip-pbx call centre video conferencing management 2000 -2009

#ENDPOINTS

ENDPOINTS - COMPARISON

Native Cisco IP Phones

Softphone UC Client – Cisco Jabber

Cisco Headset 500 Series

Attendant Console – Native UAC and – 3rd

party e.g PeterConnects, Enghouse

Cisco Webex DX Series – desktop

video conferencing

* Cisco Webex Board - interactive whiteboard

* Cisco Webex Room Kits * Cisco Webex

Room Kit Mini (AI Powered)

Cisco Webex Share – content sharing dongle

Cisco TelePresence - fully immersive rooms

Voice, Video and Headset Service

Management

3rd Party SIP Devices only

Popular vendors are Poly, Yealink, AudioCodes

Headsets by Poly, Sennheiser, Jabra

Native Teams app on approved devices

Attendant Console – 3rd party

only e.g. PeterConnects, Landis

Microsoft Surface Hub – interactive whiteboard

Room kits by HP, Lenovo, Logitech, Crestron, Poly and Yealink

CISCO MICROSOFT

Page 15: CISCO vs MICROSOFT · uc 1.0 uc 2.0 uc 3.0 voip + ott apps omni-channel web conferencing cloud calling collaboration cx ip-pbx call centre video conferencing management 2000 -2009

#MANAGEMENT

MANAGEMENT - COMPARISON

Administration – Webex Control Hub

Training & User Adoption

www.help.webex.com

Cisco Support + Partner Support

Security – Server side encryption and client

side decryption

Compliance - Cisco Webex eDiscovery Search

and Extraction tool from Cisco Webex Control

Hub. (GDPR, HIPAA ISO 27001 etc.)

Licencing – 3 options for customers - discrete

perpetual software licenses, Cisco Enterprise

Agreements and the Cisco Collaboration Flex

Plan

Administration – via Office admin portal +

poweshell

Training & User Adoption

www.support.office.com/en-us/teams

Microsoft Support + Partner Support

Security – Server side encryption

Compliance - Office 365 Security &

Compliance Center, eDiscovery, Content

Search and Legal Hold

Licencing - Small Business, Enterprise,

Education and Developer Plans

Pricing from £9.40 per user / per month or

FREE big discounts for non-profits

CISCO MICROSOFT

Page 16: CISCO vs MICROSOFT · uc 1.0 uc 2.0 uc 3.0 voip + ott apps omni-channel web conferencing cloud calling collaboration cx ip-pbx call centre video conferencing management 2000 -2009

TAKEAWAYS

Both Teams

are still

developing

Both

Innovating

Fast

Frankenstein

or

Full stack?

Will

they ever

interoperate?

One tool to

rule them all?

Page 17: CISCO vs MICROSOFT · uc 1.0 uc 2.0 uc 3.0 voip + ott apps omni-channel web conferencing cloud calling collaboration cx ip-pbx call centre video conferencing management 2000 -2009

bit.ly/ciscovmicrosoft

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