cisco vs microsoft · uc 1.0 uc 2.0 uc 3.0 voip + ott apps omni-channel web conferencing cloud...
TRANSCRIPT
CISCO vs MICROSOFTWhich TEAM are you on?
www.uctoday.com
@uctodaynews
Session Agenda:
▪ Defining the UC Stack
▪ Cisco vs Microsoft Collaboration
▪ Qs
Rob ScottPublisher
@robscott_uc
Patrick WatsonTech Journalist
@patrickwatsonuc
#WELCOME
UC 1.0 UC 2.0 UC 3.0
VOIP + OTT APPS
OMNI-CHANNEL
WEB CONFERENCING
CLOUD CALLING
COLLABORATION
CX
IP-PBX
CALL CENTRE
VIDEO CONFERENCING
MANAGEMENT
2000-2009 2010-2019 2020-2029
MANAGEMENT
#UCTODAY
#UC 3.0
CX TX
BX
MANAGEMENT
COLLABORATIONCONTACT
CENTRE
UX
CLOUD CALLING
▪ Cisco Collaboration revenue is circa 5 Billion dollars (USD)
▪ Cisco owns more than 50% of the UC & Meetings market
▪ 130 million Webex users monthly
▪ Cisco’s portfolio is now Webex Calling, Meetings and Teams
▪ Now appeals to a ‘broader’ market
▪ New leadership team, New partner ecosystem, New vibe
www.uctoday.com/collaboration/ciscos-amy-chang-at-enterprise-connect-2019
It’s how 95% of the Fortune 500
get 110% from their teams.
CISCO
“We’re building bridges, not islands.
Lots and lots of bridges.”
Amy Chang, Senior Vice President, Cisco
Collaboration Technology Group
“Cloud first,
not Cloud Only.”
Lorrissa Horton,
GM for Cisco Webex Teams
“24% Y-O-Y growth in
Collaboration.”
Cherie Caldwell,
GD, Collaboration GTM
www.uctoday.com/collaboration/we-get-all-the-latest-on-microsoft-teams-from-lori-wright
MICROSOFT
“Teams makes collaboration more inclusive,
effective, and secure.”
Lori Wright, General Manager, Microsoft 365
“If you want people to adopt teams, all you need
to do is give them a reason.”
Jace Moreno,
Microsoft Teams Platform Lead
Microsoft Teams, celebrating
2 years of continued growth.
▪ Office 365 has 155 million monthly active users
▪ Microsoft Teams replaces Skype for Business
▪ Microsoft’s fastest growing app ever
▪ 500,000 organisations, 91 of the Fortune 100
▪ 181 Markets, 41 languages
▪ 100 new features in past 6 months
CISCO vs MICROSOFT
CALLING - COMPARISON
Webex Calling (formally BroadCloud)
with Calling Plans
Global dial-in numbers being rolled out
Strong heritage with on-prem (CUCM)
HCS for Service Providers
Bring-your-own Carrier (SIP Trunking)
Strong in Enterprise
Strong Partner ecosystem
Built on acquired BroadSoft technology
“Phone System” with Calling Plans and
Bring-your-own Carrier option (Direct Routing)
Global dial-in numbers for conferencing
available in 120+ countries
Teams has feature parity with SfB 'Online'
- Server edition supported until 2025
Bring-your-own Carrier (SIP Trunking)
Small Business through Enterprise
Strong ecosystem of 3rd party applications
Logical migration path from Skype4Business
#CALLING
CISCO MICROSOFT
#MEETINGS
MEETINGS - COMPARISON
Cisco Webex Meetings + Webex Teams
Meetings + Webex Events
Proven and still innovating
Cognitive Collaboration
Cool Features: Personal Rooms, Meet Now,
Webex Assistant, People Insights, Proactive
Join, First Match, facial recognition
Native Webex Room Kits,
1st Party Room Solutions
Native to Teams + Live Events
Consistently developing new features
Cool Features: customizable background,
background blur, secure private channels, new
Calendar App is rolling out in April 2019, Live
Captions, Inline message translation, session
recording and transcription
3rd Party Room Kits
with exception of Surface Hub
CISCO MICROSOFT
#TEAMS
TEAMS - COMPARISON
Cisco has Webex Teams
Paid and Free edition for Guest Access
Collaboration rooms are called Spaces
Persistent Chat
File sharing - OneDrive, SharePoint Online
GDPR compliance is harder because it’s a
multi vendor
Cisco Webex App Hub which offers a wide
range of integrations and bots.
Popular Integrations include - Salesforce,
ServiceNow, Zendesk
Microsoft has Teams – 500k customers+
Paid and Freemium options
Collaboration rooms are called Channels
Persistent chat with native translation bot and
threaded conversations
File sharing - OneDrive, Office, SharePoint
GDPR compliance is simpler because it’s
a single stack
Microsoft Teams has bots and apps plus a
developer platform
Popular Integrations include – Dynamics 365,
Trello, Asana, Salesforce, Zendesk
CISCO MICROSOFT
#CX
CX - COMPARISON
Customer Journey Platform (CCaaS)
On-prem Customer Journey Solutions x 3
Strong 3rd party ecosystem of apps
Cognitive customer experience with AI
Cisco Answers for Agents
Customer Virtual Assistant for self-service
3rd Party Solutions only
Key partners include: Enghouse Interactive,
Genesys, Landis Tech
Skype for Business solutions catalogue
Embedded call analytics functionality
CC Innovation is outside of Microsoft Teams
MS Teams Cloud Calling API, but the native
contact centre API isn’t available yet
CISCO MICROSOFT
#ENDPOINTS
ENDPOINTS - COMPARISON
Native Cisco IP Phones
Softphone UC Client – Cisco Jabber
Cisco Headset 500 Series
Attendant Console – Native UAC and – 3rd
party e.g PeterConnects, Enghouse
Cisco Webex DX Series – desktop
video conferencing
* Cisco Webex Board - interactive whiteboard
* Cisco Webex Room Kits * Cisco Webex
Room Kit Mini (AI Powered)
Cisco Webex Share – content sharing dongle
Cisco TelePresence - fully immersive rooms
Voice, Video and Headset Service
Management
3rd Party SIP Devices only
Popular vendors are Poly, Yealink, AudioCodes
Headsets by Poly, Sennheiser, Jabra
Native Teams app on approved devices
Attendant Console – 3rd party
only e.g. PeterConnects, Landis
Microsoft Surface Hub – interactive whiteboard
Room kits by HP, Lenovo, Logitech, Crestron, Poly and Yealink
CISCO MICROSOFT
#MANAGEMENT
MANAGEMENT - COMPARISON
Administration – Webex Control Hub
Training & User Adoption
www.help.webex.com
Cisco Support + Partner Support
Security – Server side encryption and client
side decryption
Compliance - Cisco Webex eDiscovery Search
and Extraction tool from Cisco Webex Control
Hub. (GDPR, HIPAA ISO 27001 etc.)
Licencing – 3 options for customers - discrete
perpetual software licenses, Cisco Enterprise
Agreements and the Cisco Collaboration Flex
Plan
Administration – via Office admin portal +
poweshell
Training & User Adoption
www.support.office.com/en-us/teams
Microsoft Support + Partner Support
Security – Server side encryption
Compliance - Office 365 Security &
Compliance Center, eDiscovery, Content
Search and Legal Hold
Licencing - Small Business, Enterprise,
Education and Developer Plans
Pricing from £9.40 per user / per month or
FREE big discounts for non-profits
CISCO MICROSOFT
TAKEAWAYS
Both Teams
are still
developing
Both
Innovating
Fast
Frankenstein
or
Full stack?
Will
they ever
interoperate?
One tool to
rule them all?
bit.ly/ciscovmicrosoft
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