UC in a More than UC World

Peter NelsenDirector of Business Development

NET-Quintum

Agenda

• Who is NET Quintum?• UC Integration Viewpoints• Notes from UC Projects• Solution Offerings• Case Study• Conclusion

• NET - Network Equipment Technologies, Inc.– 25 Year Old Telecom Equipment Manufacturer– First-to-market position in numerous voice, ATM, and IP

Developments– Sales to Government, Enterprise, Carrier– Stock Ticker – NWK

• Quintum Technologies, LLC– Acquired in 2007 by NET– 9 Year Old VoIP Gateway Manufacturer– # 2 in it’s Market, Fast 50/500, Inc 500 Fastest Growing

Company

Our UC Experience Tells Us…1. UC is a Migration Plan for Most Customers

– Reap the biggest Benefit with the Least Cost

2. Steps, NOT Leaps toward UC– SMS, Presence, then Voice and Conferencing

3. Customers Demand Legacy Systems Integration– It still Works, it’s reliable – Lets Keep it for a while

4. Co-Existence with Existing Voice Systems is the Popular– PBX Phone and UC Client on Same Desk/PC

5. How to Integrate with the Least Pain– Users, IT Staff, Customers, Executives want a seamless transition

Customers Tell Us….• I want to get rid of my PBX – But not now!• We need an easy way to reach each other

across platforms– UC, Client, PBX Phone, Mobile Phone, Softphone

• Our company has many phone systems and many of locations – big and small

• How can I leverage my Existing Exchange/Active Directory Infrastructure?

• Security is Important to me

Albany International

One of the Largest Microsoft OCS 2007 Implementations to Date

“There were several compelling reasons to migrate to a converged environment.

The only question was how to best accomplish that migration, given the

specific attributes of our existing enterprise telecom infrastructure.”

Barry Duncan, Vice President, IT – Albany International

Background• 31 International Locations• Diverse PBX Systems

– Avaya, Siemens, Alcatel and others

• Active Directory/Exchange Integration• Voice Mail Consolidation• Deploying Microsoft’s OCS• Seven Digit Dial Plan• AT&T SIP Trunking Integration via Tenor• “Free Calls” Between Locations

Branch Offices

UC Clients

VX

VX

ITSP(AT&T)

IP WAN

PSTN

PBX

SIP Phones

PSTN

UC ClientsSIP PhonesUM/UC Servers

Tenor Series

UC Clients

UC Clients

VX SeriesVX Series

Branch Offices

Head Office (US East)

PBX

“The ability to perform intelligent routing with Enterprise Directory basedDialing will not only provide flexibility but will simplify and consolidate

management”. Tom Rice, Communications Architect, Albany International

Benefits to Albany• 15 PBX’s Removed• Maintenance Costs Dropped• No Toll Charges Between Locations by

Leveraging MPLS Network• Simplified Dial Plan – 7 Digit Dialing• Centralized Operations • Migration to Microsoft Office Communications

Server 2007 for Voice is well Underway

“When you’re embarking on a project that is this complex and that can potentially

have such a big impact on your company, you want to have the utmost confidence in both the technology you’re using and the

company behind that technology,” declares Duncan.

“With NET Quintum and the VX Media Gateway, we have that confidence.”

NET Internal Implementation

Microsoft’s Office Communication Server 2007

ExistingExtensions

SIP Phone

EXT 2288

Mediation Server

SIP

Communicator

PBX(H323 gatekeeper)

CAS: MF-R1, T1 CAS , E1 CAS • ISDN: AT&T 4ESS, AT&T 5ESS, Nortel DMS-100, Euro ISDN(ETSI 300-102), QSIG, NTT InsNet(Japan), Harris 20/20,CoreNet and ANSI National ISDN-2 (NI-2)

WiFi/SIP

WiFi

PSTN

VX Series

Active Director/LDAP

Tanjay Phone

Microsoft OCS

Microsoft Exchange 2007

NET’s Internal Implementation

• NET is a Microsoft Lighthouse Customer• Phased Approach to OCS Migration

NET’s Internal Implementation • Integrate with Existing PBX and Features

without Costly Upgrades• Active Directory Integration to Provide One

Number to Reach Employees– Legacy Desk Phones, Dual Mode Wifi, or SIP

phone• Other Benefits

– Mobile phones can access Exchange server to retrieve or leave messages without VPN unlike with Cisco softphone that needs VPN

– Fax can be sent to the Exchange mail box– Caller Names can be sent to the called party even

when the call origination happens from the Communicator client

NET - Quintum UC Solutions

MultiPath VoIP Gateways with “Any to Any” Switching Technology

“MultiPath” Gateways: With Any to Any Switching, Everything Works & Interoperates Together Without Costly Upgrades

PSTN

Enterprise deploying UC

TDM PBX/IP-PBX & Voicemail

UCinfrastructure

• “Drop in” installation • Interconnects UC to legacy PBX and PSTN

• Analog device ports available• Supports “fax around”

Standard SIP devices can connect to all other gateway endpoints including MS UC clients

Analog phones

All devices can also be routed to/from an ISP or ITSP via IP

IP Network

SIP Trunk toITSP

Analog fax machine

SIP/WiFi ClientsVoIP Gateway

VX for Advanced Deployments Tenor for Any Size Office

• VX Series for stringent deployments:•Complete security is a must ,e.g. government• High call rates are seen, e.g. call center• AD Integration is necessary for migration• Proactive fault tolerance & load balancing

• Tenor Series Has Solution for Any Office• Analog & ISDN Environments• Small Office Deployments• Branch Office Emergency Services• Remote “Any Where, Any Time” Management

TDM PBX/IP-PBX & Voicemail

OCS/UCinfrastructure

Mediation Server

PSTNIP NetworkAnalog fax &other clients

VX or Tenor Gateway

SIP phones

VX and Tenor Series are Interoperable

Conclusion

• Migration to UC Requires Good Partners with Products that Simplify Integration

• Global Deployment and Local Support Are Key to Successful UC Implementations

• Advanced Features are Demanded by Enterprises Deploying UC

• Appealing to Long Term Goals with Short Term Benefits Enhance Customer Satisfaction