uc analytics voice | video | im | conference | file transfer | app sharing reporting and analytics...
TRANSCRIPT
UC Analytics
Voice | Video | IM | Conference
|
File Transfer | App Sharing
REPORTING AND ANALYTICS FOR MS LYNC
UC Analytics +
Real –Time
Presence | Lync RGS | Inbound Call
Handling
REAL TIME WALL BOARDS FOR LYNC RESPONSE GROUPS
Version 2
User Adoption
Costs / BillingQoE /
Capacity Planning
Employee Productivity
MAKE LYNC MANAGEABLE,MEASURABLEAND
PRODUCTIVE
RELEVANT INFORMATION THROUGH CUSTOMISABLE DASHBOARDS AND
AUTOMATED REPORTS
DASHBOARDCONFIGURABLE LAYOUTDYNAMIC CHARTSDIRECT FILTERINGSINGLE CLICK REPORTINGREAL TIME SNAPSHOTUPDATED EVERY 60 SECONDS
MONITORS
QUALITY TREND
MEAN OPINION SCORE
INBOUND CALL SUMMARY
LYNC CLIENT TYPES CALL DISTRIBUTION BY
LOCATION
CONFERENCE STATISTICS
NEWNEWNEW
NEW NEW
MONITORS
INBOUND CALL HANDLING
TOP DESTINATIONS
CALL STATISTICS
CALL TYPE SUMMARY
CALL DETAILS
GATEWAY SUMMARY
Or CREATE YOUR OWN REPORT FORMATS WITH THE
REPORT DESIGNER USE THE STANDARD TEMPLATES TO GENERATE REPORTS ON USER ADOPTION, QUALITY, CAPACITY, COST AND PRODUCTIVITY
REPORT BUILDERSORT AND SUMMARISEFILTERSCHART OPTIONSSCHEDULE REPORTSEXCEL, PDF, WORD, CSV
UC Analytics +
UC Analytics +
Real –Time
Presence | Lync RGS | Inbound
Call Handling
SUPPORTING LYNC RESPONSE GROUPSLIVE CALLS INFORMATIONREAL TIME WALL BOARDSPRESENCE STATUSES
UC Analytics +
Real –Time
Presence | Lync RGS | Inbound
Call Handling
MONITORS
PRESENCE STATUS
RESPONSE GROUP SUMMARY
RGS WALL BOARD
PRESENCE STATISTICS
NEWNEW