TYPES OF COMMUNICATION

People Communicate With Each Other In A Number Of Ways That Depend Upon The Message And Its Context In Which It Is Being Sent. Choice Of Communication

Channel And Your Style Of Communicating Also Affects Communication.

So, There Are Variety Of Types Of Communication.

TYPES OF COMMUNICATION

Communication Channels Used

Based on

Based on

Purpose & Style

Based On The Communication Channels Used

Verbal Communication

Non-verbal Communication

Verbal Communication» Verbal Communication Refers To The Form Of

Communication In Which Message Is Transmitted Verbally.

» Communication Is Done By Word Of Mouth And A Piece Of Writing. Objective Of Every Communication Is To Have People Understand What We Are Trying To Convey. In Verbal Communication Remember

The Acronym Kiss(keep It Short And Simple).

VerbalCommunication

Oral

Written

Oral Communication» In oral communication, Spoken words are

used. It includes face-to-face conversations, speech, telephonic conversation, video, radio, television, voice over internet.

» In oral communication, communication is influence by pitch, volume, speed and clarity of speaking.

Written Communication» In written communication, written signs or symbols are

used to communicate. A written message may be printed or hand written.

» In written communication message can be transmitted via email, letter, report, memo etc. Message, in written communication, is influenced by the vocabulary & grammar used, writing style, precision and clarity of the language used.

» Written Communication is most common form of communication being used in business. So, it is considered core among business skills.

Clear and Swift

More Precision

Highest Acceptability

Advantages Of Verbal Communication

» In a world flooded with E-mail and other text-based communication, verbal communication has several advantages over other forms of communication.

» For example, we can slow down and present points one-by-one and make sure that each point is clearly communicated and understood before moving on to the next point. This can greatly increase both the speed and accuracy of communication.

Clear and Swift

» Verbal communication is far more precise than non-verbal cues. No matter how clear we believe we are being, different gestures have different interpretations between different cultures and even between two members of the same culture.

» One famous example is Richard Nixon’s use of the victory finger salute in Australia, as he was unaware that the gesture was a vulgarity there.

» However, verbal communication is most effective when combined with other forms of communication like body language and gestures to help cue the intensity of the verbiage.

More Precision

» Verbal communication is also the most effective way of explaining intangible concepts, as problem areas can be readily addressed and explained.

» Verbal communication also does not use natural resources in the way that technological methods or printing can.

Highest Acceptability

» Of course, this does not mean that verbal communication is the best option in every circumstance. From a legal point of view, verbal communication is sometimes problematic because there is a much smaller chance of an objective record.

» Verbal communication can also be quickly forgotten, especially if there are multiple points to consider. Additionally, there is always the possibility of miscommunications leading to angry responses or quick escalation of a situation that could be less intense in written form.

Disadvantages Of Verbal Communication

Based On The Communication Channels Used

Verbal Communication

Non-verbal Communication

Non-Verbal Communication» Nonverbal communication is the sending or receiving of

wordless messages. We can say that communication other than oral and written, such as gesture, body language, posture, tone of voice or facial expressions, is called nonverbal communication.

» Nonverbal communication is all about the body language of speaker.

» Nonverbal communication helps receiver in interpreting the message received. Often, nonverbal signals reflects the situation more accurately than verbal messages. Sometimes nonverbal response contradicts verbal communication and hence affect the effectiveness of message.

Chief Elements Of Non Verbal Communication

AppearanceBody Language Sounds

Appearance» Our choice of colour, clothing, hairstyles and other factors

affecting appearance are also considered a means of nonverbal communication. Research on colour psychology has demonstrated that different colours can evoke different moods.

» Appearance can also alter physiological reactions, judgments and interpretations. Just think of all the subtle judgements you quickly make about someone based on his or her appearance.

» These first impressions are important, which is why experts suggest that job seekers dress appropriately for interviews with potential employers.

Body Language» Posture and movement can also convey a great deal

on information. Research on body language has grown significantly since the 1970's, but popular media have focused on the over-interpretation of defensive postures, arm-crossing, and leg-crossing, especially after the publication of Julius Fast's book Body Language.

» While these nonverbal behaviours can indicate feelings and attitudes, research suggests that body language is far more subtle and less definitive that previously believed.

Sounds» “Sounds” here refers to vocal communication that

is separate from actual language. This includes factors such as tone of voice, loudness, inflection and pitch.

» Consider the powerful effect that tone of voice can have on the meaning of a sentence. When said in a strong tone of voice, listeners might interpret approval and enthusiasm. The same words said in a hesitant tone of voice might convey disapproval and a lack of interest.

TYPES OF COMMUNICATION

Communication Channels Used

Based on

Purpose & StyleBased on

Based On Purpose & Style

FORMAL INFORMAL

Formal Communication» In formal communication, certain rules, conventions

and principles are followed while communicating message.

» Formal communication occurs in formal and official style. Usually professional settings, corporate meetings, conferences undergoes in formal pattern.

» In formal communication, use of slang and foul language is avoided and correct pronunciation is required. Authority lines are needed to be followed in formal communication

Informal Communication» Informal communication is done using channels that are in

contrast with formal communication channels. It’s just a casual talk. It is established for societal affiliations of members in an organization and face-to-face discussions.

» It happens among friends and family. In informal communication use of slang words, foul language is not restricted. Usually. informal communication is done orally and using gestures.

» Informal communication, Unlike formal communication, doesn’t follow authority lines. In an organization, it helps in finding out staff grievances as people express more when talking informally. Informal communication helps in building relationships.