Case StudyBlackBerry Connect Adds New Functionality to Symbian SmartphonesTwo Mobile Leaders Combine Forces on Powerful Wireless Tool

Company: Symbian is a software licensing company that develops and licenses Symbian OS™ – the market leading open operating system for data-enabled mobile phones, also known as smartphones.

Industry: Software/ Technology

Region: Global

Company Size: Large Enterprise

Email Environment: IBM® Lotus® Domino®

Type of Solution: BlackBerry Connect™

Devices: Nokia 9300 smartphone, Nokia 9300i smartphone, Sony Ericsson P910i

Business Challenge: Offer Symbian senior executives access to their corporate email on their Symbian smartphones.

Solution: BlackBerry Connect, combined with Symbian OS, offered a powerful way to extend push technology to Symbian smartphones. One centralized platform – the BlackBerry® Enterprise Solution helps keep IT support to a minimum.

Results: • Ability to extend functionality on Symbian smartphones • Simplified IT management • User satisfaction • Room to expand

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The Challenge: Increase Mobile Functionality on Symbian Smartphones

When Symbian’s senior management asked for more functionality – such as push-based email – on their Nokia and Sony Ericsson smartphones, the IT group had a challenge. Symbian leads the global open operating system market for data-enabled mobile phones; all of their users have mobile phones based on Symbian OS. Any new technology needed to be compatible with the Symbian OS and their already dynamic smartphones.

Symbian and BlackBerry Connect came together to solve the challenge. The BlackBerry Enterprise Solution is the leading middleware platform for mobilizing enterprises. BlackBerry Connect lets a variety of leading manufacturers take advantage of BlackBerry push technology to deliver email and other data to a range of mobile phones and handheld devices.

“BlackBerry Connect has the capability and everyone knows that BlackBerry is a solution that works,” says Stephen Winnick, Symbian Mobile Phone Coordinator. “When you marry that with multi-functional and multi-tasking Symbian smartphones, you create a very powerful business tool.”

BlackBerry Connect gave Symbian executives exactly what they wanted: push-based wireless email, single mailbox integration, advanced security features, wireless email and calendar synchronization and attachment viewing. And because of the centralized management approach to BlackBerry Connect, the IT group was able to navigate the process without a lot of management headaches.

Why BlackBerry Connect?

BlackBerry Connect offered Symbian a way to extend functionality on Symbian smartphones. A key aspect of the decision was the minimal impact it would make on the IT group and its resources.

“Installation was very straightforward – BlackBerry Connect was much simpler than some of the other solutions I’ve had to look at,” says Surjit Jandu, Symbian Senior Systems Analyst, who also manages the Lotus Domino environment. “We get very few issues which relate back to the server. The Lotus Domino Server runs the necessary tasks once the smartphone is connected and it works.”

“We chose BlackBerry Connect because in two words: it works,” says Winnick. “BlackBerry is a solution that has been around for a long time and it delivers what it says it will – a proper, push email solution.”

BlackBerry Connect is designed to reduce the load on IT teams that could easily be buried under the challenge of managing multiple smartphones. With a centralized approach to managing all smartphones on the platform, IT managers have several time-saving options, such as the ability to disable a smartphone from their administration console, if they need to.

“It’s very useful to be able to delete emails on smartphones – if the phone is lost, or if someone leaves the company,” says Jandu. “We are able to remove confidential information over-the-air, which builds on the already good security aspects of the BlackBerry Enterprise Server.”

“Apart from user errors and small teething problems, I see BlackBerry Connect as an IT solution with very little back-end support required.”

~ STEphEn WInnICk, Mobile Phone Coordinator

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BlackBerry Connect Saves Money, Satisfies Users Next Step: Rolling Out More Handhelds

BlackBerry Connect – and its upcoming availability on even more Symbian smartphones – has paved the way for the second phase of deployment. Winnick believes newly enabled phones will be rolled out to more teams and divisions within the company.

“The wide array of choice that we will be able to offer our employees makes it a lot easier for us,” says Winnick. “It’s always more workable when you can offer a solution a on range of smartphones. I see a 200% increase in users over what we have now in the coming year.”

Word-of-mouth is also driving this demand. As Symbian employees see others using the new functionality and hearing how easy it is to use, more and more employees also want BlackBerry Connect.

“It’s a daily occurrence to have someone at my door, or on the phone, asking how they can get BlackBerry Connect” says Winnick. “It’s having a very positive effect on the business – not just in making people feel more productive, but in making them feel efficient in the way they work.”

With continued enhancements to the IT management side of BlackBerry Connect, the Symbian IT team is looking forward to even more ways to save time in the provisioning and deployment of BlackBerry-enabled Symbian smartphones.

BlackBerry Connect was a cost-effective way to build on the functionality of the company’s mobile phones. After installing the BlackBerry Enterprise Server, Symbian did not have to purchase any new hardware to offer their users a choice of smartphones.

“We make sure that every one of our employees has a Symbian smartphone as standard, so BlackBerry Connect fits very nicely with us,” says Jandu. “It offered us a way to be cost-effective and still get what we wanted.”

A small pilot project has mushroomed into a user base that has come to depend on wireless communications, and a pool of new users just waiting to have their smartphones enabled with BlackBerry Connect. Users have indicated that BlackBerry functionality is seamless on the smartphones: they can manage email on-the-fly and love the synchronization of the calendar.

Many of Symbian’s BlackBerry Connect users are also laptop users. What’s interesting is that laptops are being used less, especially for short trips. Users feel they can get all they need from their BlackBerry-enabled Symbian smartphone. “We’ve been able to provide our users with another important business tool,” says Winnick

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“You have two leading companies, who are specialists in their particular businesses, offering this solution. When you have two specialists with complementary skills coordinating their efforts, you’re going to have much better results.”

~ STEphEn WInnICk, Mobile Phone Coordinator

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Case Study: BlackBerry Connect Adds New Functionality to Symbian Smartphones

Results

Ability to extend functionality on Symbian smartphones: BlackBerry Connect on Symbian smartphones offered a cost-effective way to give senior executives reliable, push-based access to email and wireless calendar information on company preferred smartphones.

Simplified IT management: BlackBerry Connect lets IT departments manage Nokia and Sony Ericsson smartphones via the BlackBerry Enterprise Server. One centralized approach to managing smartphones makes life easier for IT teams and offers security controls over lost or disabled smartphones.

User satisfaction: Senior executives gain a business tool that adds to their efficiency in doing business throughout Europe – with push email, synchronized calendar and other wireless features.

Room to expand: Because BlackBerry Connect already supports a range of Symbian smartphones that is rapidly expanding, Symbian can progress with its plans to increase users by 200% over the next year.

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To learn more about BlackBerry Connect, visit www.blackberry.com/go/connect

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