turning dreams to reality - ih career college · 4 customer service programs the customer service...

8
ihcareercollege.com turning dreams to reality

Upload: others

Post on 10-Jul-2020

2 views

Category:

Documents


0 download

TRANSCRIPT

Page 1: turning dreams to reality - IH Career College · 4 customer service programs The Customer Service Program is designed to give candidates an edge in the hospitality, tourism and retail

ihcareercollege.com

turning dreams to reality

Page 2: turning dreams to reality - IH Career College · 4 customer service programs The Customer Service Program is designed to give candidates an edge in the hospitality, tourism and retail

about us

I

value statementWe conduct ourselves ethically and with

integrity. We value harmony and cooperation

while supporting each other’s creative energies

and talents. We respect individualism, embrace

multicultural values and the personal growth of

students and staff alike.

mission statementInternational House Career College Vancouver

provides high-quality, innovative teacher training

and business programs. We achieve this with a

learner-centred approach and with instructors

who are well-trained, experienced and motivated.

World Organisation

ihcareercollege.com2

nternational House Career College is a pioneer in teacher training

and has offered the highest quality career training courses since

2005.

IHCC offers 5 different teacher training options as well as career

training and co-op programs in Customer Service, Hospitality and

Business.

International House Career College is a member of the International

House World Organisation, and a designated institution under the

Private Training Institutions Branch (PTIB).

International House Career College

Page 3: turning dreams to reality - IH Career College · 4 customer service programs The Customer Service Program is designed to give candidates an edge in the hospitality, tourism and retail

co-op & practicumprograms

IHCC offers career training with hands-on

work experience in co-op and practicum

programs in the fields of Customer Service,

Hotel Management, and Business.

Through partnerships with experienced

work placement providers, IHCC

guarantees students will receive all the

support they need to find the most suitable

jobs in the Greater Vancouver area.

Job placement procedure

1. Meeting with counsellor for one-on-one assistance two

months prior to the end of the study period

2. Counsellor contacts the work placement provider

3. Student meets with specialized job coordinator

4. Student is matched for interviews with employers based

on their needs and objectives

5. Student receives ongoing assistance and co-op

monitoring by IHCC counsellor and job placement provider

Admission Requirements• High School graduation or equivalent.

• English language proficiency equal to

TOIEC 500, International House level 4

(assessed via online language test and

interview) or Canadian Language

benchmark 5.

Features• Highly qualified and experienced instructors

• Small class sizes

• Hands-on work experience components

• Bi-weekly field trips and guest speaker presentations

• Wide range of programs

• One-on-one counseling and work experience monitoring

Application Process

Step 1

Take IHV Online Test or Submit proof of language proficiency

Step 2

Online Interview

Step 3

Submit all required documents

Page 4: turning dreams to reality - IH Career College · 4 customer service programs The Customer Service Program is designed to give candidates an edge in the hospitality, tourism and retail

4

customer service programsThe Customer Service Program is designed

to give candidates an edge in the hospitality,

tourism and retail industries, where the

people and communication skills of the

front line staff are vital to the success of the

business. The course offers an interactive

curriculum providing a solid base in the skills

students will need to succeed in Canada’s

extremely competitive job market.

Program Options* Intake every 4 weeks for all our Customer Service Programs with 12 intakes per year.

400 hours study 400 hours work

500 hours study 500 hours work

600 hours study 600 hours work

Workplace Essentials• introduction to Customer Service industry• effective customer service practices in Canada.

Customer Service in Hospitality andTourism

• labour market information in the hospitality and tourism industry in Canada.

Customer Service in Retail • information about the Retail industry• effective customer service skills within the field

Business Essentials Plus• written and spoken business communication• variety of communication methods for the

modern business office.

Marketing• principles and strategies in the marketing of hospitality, tourism and retail sectors.

Career Connect• essential entry level work skills required to successfully get and keep a job.

Program Options

Program Modules

4 MODULES

5 MODULES

6 MODULES

Paid Practicum

Paid Practicum

Paid Practicum

16 WEEKS16 WEEKS

20 WEEKS

24 WEEKS 24 WEEKS

20 WEEKS

Customer Service

Customer Service Plus

Customer Service Plus & Marketing

ihcareercollege.com

“I really enjoyed the practical nature of the modules and how we applied these to real-life work situations.”

Natalia - Chile

Page 5: turning dreams to reality - IH Career College · 4 customer service programs The Customer Service Program is designed to give candidates an edge in the hospitality, tourism and retail

* Intake every 4 weeks with12 intakes per year.

Program Options

6 Modules

CO-OP

PROJECT

PROJECT

24 WEEKS

26 WEEKS24 WEEKS

2 WEEKS

2 WEEKS

Hotel Management Certificate

Hotel Management Certificate (Co-op Program)

hotel management programs

AM AHLEI 250 Supervision in the Hospitality Industry

PM IHCC 105 Managerial Aspects of Supervision

AM AHLEI 338 Managing Housekeeping Operations

PM IHCC 115 Guest Room Management

AM AHLEI 103 Hospitality Today: An Introduction

PM IHCC 110 Modern International Destination Marketing

AM AHLEI 261 Hotel & Restaurant Accounting

PM IHCC 125 Hospitality Sales and Marketing

AM AHLEI 333 Managing Front Office Operations

PM IHCC 120 International Hotel Development

AM AHLEI 241 Management of Food and Beverage Operations

PM IHCC 130 Food and Beverage Purchasing and Controls

Program Modules

The Hotel Management Program is perfect for

students seeking hands on experience at the

managerial level and internationally recognized

accreditation in the Hotel, Restaurant and

Tourism sector.

Students who complete the course can receive:

Six AHLEI (American Hotel and Lodging Educational Institute) certificates

Six supplementary certificates from International House Career College

Final completion certificate from International House Career College.

6 Modules600 hours study 650 hours work 50 hours study

600 hours study 50 hours study

Page 6: turning dreams to reality - IH Career College · 4 customer service programs The Customer Service Program is designed to give candidates an edge in the hospitality, tourism and retail

6

business essentials programs

The Business Essentials Programs are

designed to provide an introduction to

Business Communication in the Canadian

workplace. Students have the opportunity

to learn about the Canadian business

environment and to see it first hand

through the practicum component.

* Intake every 4 weeks with 12 intakes per year.

Program Modules

Program Options

2 MODULES + PRACTICUM

16 WEEKS

Business Essentials Plus

3 MODULES + PRACTICUM

24 WEEKS

Business Essentials Plus & Marketing

ihcareercollege.com

Module A• information about the geography and economy of Canada.

• Canadian workplace culture, business laws and ethics

• practical communication skills such as effective listening, conducting face-to-face, telephone and email interactions.

• successfully resolving customer complaints.

Module B• written communication and public speaking skills.

• intercultural communication and practice strategies to deal with misunderstandings

• office equipment, specific software for office operation and social media platforms used in the office environment

Module C• contemporary marketing.

• assessing customer needs

• using market research tools and evaluating market strategies

• managing the product with regards to branding, pricing, positioning and packaging.

Page 7: turning dreams to reality - IH Career College · 4 customer service programs The Customer Service Program is designed to give candidates an edge in the hospitality, tourism and retail

teacher training programsInternational House was the first organization to

create a training course specifically for English

as a Foreign Language teachers. The first

International House Certificate in 1962 formed

the basis for the current Cambridge ESOL

CELTA qualification. For this reason the IH

name is widely respected in the field of language

teaching and those that have trained with IH are

widely sought after by employers.

IHC in TESL IHC in TESL is an intensive full-time course designed

to maximize your time and to thoroughly prepare you

for your future teaching. Recognized by TESL Canada.

• Full-time course with 130 contact hours over 4 weeks

• 20-hour practicum, comprised of 10 hours of

observation of experienced teachers and 10 hours of

supervised teaching practice

ID TESOL The International Diploma in Teaching English to

Speakers of Other Languages (ID TESOL) is a 10-week

course designed as an extension to the IHC in TESL. A

typical program will follow this outline:

J-Shine J-SHINE – Japan Shogakko (elementary

school) Instructors of English – is the Japanese

organization which awards the certificate for

working as an English teacher in Japanese

elementary schools. This course enables graduates

to teach children in both private and public schools.

CELTAThe course is awarded by the prestigious

Cambridge University (Cambridge English

Language Assessment) and opens doors to

English language teaching jobs around the world.

CELTA at IH Career College is also recognized by

TESL Canada.

DELTAThe course is awarded by the prestigious

Cambridge University (Cambridge English

Language Assessment) and can take your teaching

career to the next level.

Week 1 & 2TESOL Foundation (35 hours/ 2 weeks)

Week 3 – 6 IHC in TESL (fulltime/ 4 weeks)

Week 7 & 8IHC Certificate for Young Learners Teaching (CYL)

Week 9 & 10Extended Practicum with children or adults

Features • TESL Canada and Cambridge approved programs

• over 12 years experience in teacher training

• small class size (1 to 6 average)

• 5 different programs

• real classroom experience

• experienced and qualified trainers

tesl-vancouver.com

Page 8: turning dreams to reality - IH Career College · 4 customer service programs The Customer Service Program is designed to give candidates an edge in the hospitality, tourism and retail

Suite 2001, 88 West Pender StreetVancouver, V6B 6N9, Canada

Tel: +1-604-739-9836Fax: +1-604-739-9839E-mail: [email protected]

www.ihcareercollege.com

Contact

ihpacif ic.com

International House Pacif ic

San Diego

Canada

U.S.A

Mexico

WhistlerVancouver

Copyright © International House Vancouver 2017. All rights reserved.