tues fdr presentation for irp & ifta workshop sep 2016...fdr level 1 ‐driver fdr level 1 core...

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AAMVA Official Use OnlyAAMVA Official Use Only

FDR PROGRAM


FDR is AAMVA’s Fraud Toolbox

• Most widely accessed AAMVA program

• Delivery mechanism for AAMVA’s Fraud Portfolio Team

• Content for ALL levels/job duties of staff

• Fraud Resources in one place

• FDR summarizes content and includes original:

• Fraudulent Document Recognition Training content• Deliverables from Multiple Working Groups• Fraud Best Practices• Standards and Guidance Documentation• Tools from FDR partners

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• Interactive computer-based fraud training (updated annually)

• Fully-narrated, self-paced, modularized eLearning

• Approved and used by DHS, DOD, DOS, IRS

• Content developed by jurisdiction experts and federal partners

• Significant material from HSI Lab & DHS DMV Outreach

What is FDR?


• Examines latest fraud trends

• High quality counterfeits

• Imposter fraud

• Importance of supporting documentation

• Part of overall Fraud Strategy - People, Processes, Technology

What is FDR?

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What FDR is Not


FDR Document Component

Security Features

Birth Certificates

Vehicle Documents

DLs and IDs

Travel Documents

Social Security Cards

Immigration Documents

Military IDs

Canadian Documents

Mexican Documents

Counterfeits and Alterations

High-Quality Counterfeits

Introduction to Covert Features

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This Subject Matter via Computer?

• Used by DMVs, Law Enforcement, DOD, DHS, IRS and more

• Content is appropriate for point of transaction

• Is NOT memorization of a “guidebook”

• Effective skill development

• Know the characteristics of a genuine security feature, document, person, process

• Approach fraud detection holistically


This Subject Matter via Computer?

Variations and Versions

Finite vs “Infinite”

Details vs Characteristics

Presenters vs Paper

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• Skills to recognize fraud and fraudulent documents

•Unsurpassed content directly from issuers

•Updated regularly

•In-depth examples

•Transportable job aids •Document features•Skills/concepts

Unique


• Modularized (30 min. each)

• Choice of modules

• Choice of delivery method(s)• Classroom• Print• CD• Intranet• LMS

• Trackable

• Self-paced, user-friendly

Flexible & Efficient

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AAMVA Official Use Only


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Real-world examples

•Detailed

•Retention

•Skill development

Relevant


Concepts are called into practice with challenging and informative review exercises

Dynamic

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Each module’s knowledge assessment provides scoring and detailed results for tracking and review purposes

Measurable


Originally addressed “Fraudulent Document Recognition” only

FDR Subject Matter

Security Features

Birth Certificates

Vehicle Documents

DLs and IDs

Travel Documents

Social Security Cards

Immigration Documents

Military IDs

Canadian Documents

Mexican Documents

Counterfeits and Alterations

High-Quality Counterfeits

Introduction to Covert Features

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Has expanded to include “Fraud Detection and Remediation”and is applicable to ALL staff levels

Introduction to Fraud

People and Actions

Expanding the Review

Law Enforcement and the DMV

NMVTIS Investigation Tools

FDR Resources

Internal Fraud for Staff

Int/Ext Fraud for Managers

Administrator’s “FIFTEEN”

Creating a Fraud Unit

FDR Subject Matter


FDR Course Package Prerequisite FDR Course Package Prerequisite

FDR Level 1 Core Curriculum None FDR Level 2 FDR Level 1 Core

Intro to Fraud Intro to Covert

Security Features Expanding the Review

Counterfeits and Alterations High Quality Counterfeits 2

People and Actions

FDR Resources FDR Electives None

Annual Update Module

FDR Level 1 ‐ Driver FDR Level 1 Core Internal Fraud for Staff

Birth Certificates Law Enforcement and the DMV

DLs and IDs

Travel Documents FDR for Managers/Admins None

Social Security Cards Internal for Managers

Immigration Documents Administrator's 15

Military IDs Creating a Fraud Unit

High Quality Counterfeits 1

FDR Level 1 – Vehicle FDR Level 1 Core

Vehicle Documents

NMVTIS Investigation Tools

FDR Level 1 ‐ Canadian and Mexican Docs FDR Level 1 Core

CAN Travel, Immigration, Citizenship

CAN Birth, Driver, Vehicle Documents

Mexican Documents

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Comprehensive 130+ page Job Aid


FDR Contact List

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Update Only Module


FDR Delivery

• Downloaded by a single agency point of contact

• Deployed/distributed internally

• Used as the basis for classroom training

• Administered to individuals or group sessions

• Used as a pre-requisite for “hands-on” sessions

• Customized with agency-specific material

• Distributed via CD or your agency’s intranet

• Installed on Learning Management Systems

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Implementation Guide

• Overview & Background

• Deployment

• Modules & Suggested Curricula

• Formats

• Classroom Delivery

• Implementation Support

• Hands-on Activities

• A First Look at Documents

• Examining Documents

• Local Documents


Quick Start Guides

• Specific to each type of deployment

• Provide “technical” guidance

• Easy to follow

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How Do I Get FDR?

• Download from AAMVA website with Member Credentials

• Check with your agency training dept or AAMVA liaison

• Check with jurisdiction Motor Vehicle Agency

• Create AAMVA Login on website/email [email protected]


Patrice Aasmo

[email protected]

571-435-2861

Contact