SignatureCareManaged ServicesPortfolio Overview

INFRASTRUCTURE, & APPLICATION MONITORING

& MANAGEMENT

Business Objectives

• Decrease down time- All offerings include 24x7 monitoring and remediation

• Fixed IT support budget- Can scale are your business scales without costly bench or hiring

challenges

• Reduce Operational Expenses & Burden- TSG staff is kept trained on current technologies

- No unplanned coverage (sick days, emergencies) or planned

coverage (vacation) to worry about – that is our issue to handle

• IT staff to focus on strategic goals, not fire fighting

Core Offering

• 24 x 7 Monitoring, Management and

problem resolution

• Complete problem ownership through

resolution & comprehensive incident

tracking

• Detailed performance and fault monitoring

- Servers

- Applications

- Switches

- Routers

- Security

- Wireless

- VPN

- Voice & Data

Circuits

- Storage/SAN

- VoIP/ IP

Telephony

- UPS

- Printers

Full Ticketing Lifecycle Tracking• Robust ticket

management system- Tickets opened by Phone

call, Email, customized

web portal or traps/alerts

• Client has full access

to your tickets

• You receive hourly

and daily updates on

all tickets based on

Service Level

Agreements(SLA)

Performance Monitoring

• Network Performance Statistics - Bandwidth utilization, Network latency- Packet loss, Interface errors- Device availability, Circuit status

• Device & Application Performance Statistics- Network device CPU and memory utilization- Network device buffer and queue performance- Server OS CPU, storage, and memory utilization

Windows, Linux, Unix Variants

- Detailed Application performance statisticsExchange, Active Directory, Apache, MSSQL, MYSQL,

Oracle, SharePoint, Web sites, etc.

- VoIP / IP Telephony- Gateway utilization- Circuit state- HVAC and Environmental Controls- Any SNMP compliant device can be configured and

monitored, we will customize to meet your needs!

Network Administration

• Server and application administration- Active Directory, VMWare,

Exchange, Apache, SQL, file & print, telephony, and much more

- Backup management

- Patch management

- Moves, Adds, Changes, Deletes (MACD)

• Asset management of systems being monitored

Vendor Case Management

• Manufacturer contract management and tracking

- Ensure contracts are valid, serial numbers tracked

• Incident Case Management

- ** Telco ** don’t worry about sitting on hold for 2 hrsagain trying to get a carrier to fix a circuit

- Cisco, HP, IBM, Dell, Microsoft, Citrix, etc.

• We Manage the Vendors:• Replacement parts dispatch

• On-site technician dispatch

• Vendor tickets

• We keep YOU up to date!

- TSG owns pushing the vendor for RFO – Reason for Outage, takes a huge burden off you and holds them accountable to their SLAs

• Client has full access to all monitoring, management, and ticketing systems

• History maintained for two years for regression analysis and trending

• Custom Branding

Additional Value

Quarterly Business Reviews (QBR) &Historical Trending and Strategic IT Planning

• Planning

- Quarterly business and technology reviews

- Quarterly network health checks

- Disaster recovery and business continuity

planning

- Development of IT strategic plans & budgets

• Trending

- Data trending analysis and recommendations

- Uptime and availability reports

- Regular event and ticket summary reporting

QBR Statistic Examples

Demo &Walk

Through

Questions&

Open Discussion

A Culture of Excellence

The Signature Group, Inc.8229 Boone Boulevard

Suite 820Vienna, Virginia 22182

Phone: 703.734.8720 / 800.953.3692Fax: 703.734.9477

Email: solutions@tsginc.biz

www.tsginc.biz