Managed ServicesPortfolio Overview

HELPDESK &DESKTOP MANAGEMENT

Remote Help Desk Support

• Desktop/Laptop OS Support- Mapped Drives, VPN / Remote Connectivity,

Printing, Password Reset, etc.

• Application Support- MS Office Suite and common applications

- Custom application support available

• Remote Control for Desktop Remediation

• Options for:- Business Hours

- Non-Business Hours (nights/weekends/holidays)

- 24x7 Support

• Complete trouble ticket management

Desktop Management

• OS Management

• Patch Management

• Anti-Virus / host protection

• Desktop Inventory / Asset tracking

• End Point Alerting & Trending- Drive Space, CPU, SMART Alerts

• Remote Control for Desktop Remediation

• Complete trouble ticket management

• Remote Support w/On-Site Dispatch- All inclusive

• Weekly Planned On-Site Visits - Can be full or ½ days as required

• On-Site T&M Option- On-site dispatch on a T&M basis

On-Site Support

Complete Ticketing Lifecycle

• Robust ticket

management system- Tickets opened by Phone

call, Email, Customized

web portal or traps/alerts

• Client access to

ticketing system and

receives hourly and

daily updates on all

tickets

Desktop/Laptop Lifecycle Management

• Robust lifecycle management of end user

platforms

• Fully integrated into HR and new hire on boarding

process- Procurement

- Staging, burn-in, imaging, user configuration, delivery and setup

- Active Directory configuration/redesign to centralize

administration

• System image design, standardization, and

management for all end users

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A Culture of Excellence

The Signature Group, Inc.8229 Boone Boulevard

Suite 820Vienna, Virginia 22182

Phone: 703.734.8720 / 800.953.3692Fax: 703.734.9477

Email: solutions@tsginc.biz

www.tsginc.biz