trust and reputation on the social web

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TRUST AND REPUTATION ON THE SOCIAL WEB

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Page 1: Trust and Reputation on the Social Web

TRUST AND REPUTATION ON THE SOCIAL WEB

Page 2: Trust and Reputation on the Social Web
Page 3: Trust and Reputation on the Social Web
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Social capital

Social capital: the social or economic value deriving

from our trust networks

• Robert Putnam, Bowling Alone (2002)

’School performance, public health, crime rates,

clinical depression, tax compliance, philanthropy,

race relations, community development, census

returns, teen suicide, economic productivity,

campaign finance, even simple human happiness --

all are demonstrably affected by how (and whether)

we connect with our family and friends and

neighbours and co-workers’.

Page 5: Trust and Reputation on the Social Web

Strong and weak ties

Mark Granovetter, ‘The Strength of Weak Ties’ (1973)

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Social capital online

Bases of social capital

1. Identity: who I am

2. Character: what I do

Page 7: Trust and Reputation on the Social Web

Social capital online

Bases of social capital

1. Identity: who I am

2. Character: what I do

• Identity + character = reputation

Page 8: Trust and Reputation on the Social Web

Social capital online

Bases of social capital

1. Identity: who I am

2. Character: what I do

• Identity + character = reputation

Page 9: Trust and Reputation on the Social Web

Social capital online

Bases of social capital

1. Identity: who I am

2. Character: what I do

• Identity + character = reputation

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Reputation systems

• eBay’s reputation system: harnesses the ‘wisdom of crowds’ to leverage

trustworthiness as commercial trait

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Reputation systems

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Reputation systems

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Reputation systems

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Reputation systems

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Social capital investment – for what?

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Reputation currency

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Reputation currency

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Tweets for trust

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Good news for social business

1. Biochemical rewards of developing a online reputation

2. Positive interactions release oxytocin generating feelings of empathy and trust

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The rise of reputation systems

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The rise of reputation systems

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TrustCloud: real time reputation metric

• Gathers information from numerous social media services and algorithmically

determines your reputation based on the nature and frequency of contributions.

Page 24: Trust and Reputation on the Social Web

TrustCloud: real time reputation metric

• Gathers information from numerous social media services and algorithmically

determines your reputation based on the nature and frequency of contributions.

Page 25: Trust and Reputation on the Social Web

TrustCloud: real time reputation metric

• Gathers information from numerous social media services and algorithmically

determines your reputation based on the nature and frequency of contributions.

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Connect.me: P2P reputation

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Connect.me: P2P reputation

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How to build social capital online

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How to build social capital online• Build across multiple networks

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How to build social capital online• Build across multiple networks

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How to build social capital online• Engage: follow, share, comment, like

Page 34: Trust and Reputation on the Social Web

How to build social capital online• Engage: follow, share, comment, like

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How to build social capital online• Enchant: give generously, be awesome!

Page 36: Trust and Reputation on the Social Web

How to build social capital online• Enchant: give generously, be awesome!

Page 37: Trust and Reputation on the Social Web

How to build social capital online• Be a maven: demonstrate your brand knowledge

Page 38: Trust and Reputation on the Social Web

How to build social capital online• Be a maven: demonstrate your brand knowledge

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How to build social capital online

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How to build social capital online• Be a person: speak in a genuine voice (P2P)

Page 41: Trust and Reputation on the Social Web

How to build social capital online• Be a person: speak in a genuine voice (P2P)

Page 42: Trust and Reputation on the Social Web

TRUST AND REPUTATION ON THE SOCIAL WEB