troy l. dillard

Brian Sandoval Governor

Troy L. Dillard Director

555 Wright Way

Carson City, Nevada 89711-0900 Telephone (775) 684-4368

www.dmvnv.com

March 26, 2015 The Honorable Pete Goicoechea, Chair Senate Finance and Assembly Ways and Means The DMV has requested funding, as part of the fiscal year 2016/2017 budget request, for the implementation of DMV’s System Modernization project. This document provides a high-level view that will aid the reader in understanding this project. Background: The existing DMV system has been in use for the past 16 years. The system is a COBOL based language system running a PowerBuilder application for it’s front-end. PowerBuilder is no longer supported. The current system is archaic in design, inefficient to modify, and requires multiple screens to accomplish what modern systems can do in a fraction of the time. Existing systems and processes are fragmented and do not work together. The DMV is responsible for collecting and distributing more than $1.2 Billion dollars annually. Excel spreadsheets rather than an integrated financial system are used. If the DMV was a bank, the Federal Government would not accept Excel spreadsheets as a method for the $1.2 billion funds distribution and reconciliation processes. Changes to the DMV system, mandated by the Nevada Legislature, Federal Laws, and additional Regulations, require significant hard coded programming changes to be made on a routine basis. The DMV systems and processes have reached a point of increased risk that we will no longer be able to function as a Department in the current environment. Customer volumes and business demands continue to increase. The skill set required for programmers to support our antiquated systems is expensive and difficult to find. Appendix A, contains diagrams demonstrating the disparity of systems, lack of integration, and manual processes used. Only the high-level functions or processes are identified. There are additional functions too numerous to represent. What is System Modernization? System Modernization is the replacement of all systems and processes, with a newly adaptable system that will be the best in class, with technology that evolves, grows and stays current. The new system will:

• Change from a hard coded system to a business rules-based driven system. • Automate many manual processes.

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• Provide data analytics to monitor, analyze, and design solutions to address customer issues, and bottlenecks during business processing.

• Provide intuitive systems with reduced keystrokes and knowledgebase functions used by the DMV office technicians.

• Provide a financial system removing spreadsheet dependencies. • Allow for a case and asset management system instead of manual processes. • Continue to remain ahead of all security issues that may be encountered. • Significantly decrease costs and increase the response time for policy, legislative, and federal changes

and requirements. • Increase alternate services such as virtual office capabilities to include Kiosks, mobile, and social

platforms and reduce the need to wait or come into a DMV office. • Provide a customer-centric view of a customer to better service customer needs quickly, promptly,

and efficiently. • Provide increased efficiencies of a minimum of 30% in processing, customer products available, and

increase the ability to service more customers. • Replace the mainframe components with technology used by many public and private sector large-

scale organizations across many varied industries. • Be built to serve us for the years to come.

Estimated Project Cost: The DMV, following State Procedures, must publish a Request for Proposal (an open competitive bid process) to acquire a vendor that will assist in the development and implementation of this system. The DMV has requested a total of $47,487,904 for FY 2016 and FY2017. This funding consists of $37,687,904 in highway fund appropriation and $9,800,000 in a $1.00 technology fee that will be charged on fee-based transactions. The DMV has submitted a bill to apply a technology fee to defray the costs and support ongoing enhancements, upgrades, and maintenance. The estimated revenue is: $5 million per year. The following table provides a comparison of the budget request and the revenue generated/distributed by the DMV. Projected Revenue FY 2016 FY 2017 Projected DMV Revenue (DMV Blue Book) $ 1,228,174,825 $ 1,276,217,735 System Modernization Request $ 24,640,974 $ 22,846,930 % of total revenue (Request) 2.01% 1.79% For FY 2016 the costs is only 2.01% and for FY 2017 the request is 1.79% of the total projected revenue. Based on unsolicited vendor responses the following table provides the annual request by fiscal year.

2016 2017 2018 2019 2020 Total Project Investment

$24,640,974 $22,846,930 $24,634,119 $18,455,735 $18,933,798 $109,511,556

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Research conducted by Gartner Group, shows that Information Technology (IT) budgets when compared to revenue received of large organizations:

Revenue Generated IT Investment Expense <$250 million 4.9% $250 – $500 Million 4.0% $500 Million - $1 Billion 3.1% $1 - $10 Billion 2.6% >$10 Billion 2.0% If the Department applies the same comparison (revenue collected to project costs) for the project duration, the funding request percentage provides a downward trend (see graph below). The following tables provide the DMV project Revenue/distribution to Funding requests Comparison.

DMV Projected Revenue to Funding Request Comparison

FY 2015 FY 2016 FY 2017 FY 2018* FY 2019* FY 2020* Cumulative Total

Projected DMV Revenue** 1,183,031,469 1,228,174,825 1,276,217,735 1,276,217,735 1,276,217,735 1,276,217,735 7,516,077,234 System Modernization Request 24,640,974 22,846,930 24,634,119 18,455,735

18,933,798 109,511,556

% of total revenue (Request) 2.01% 1.79% 1.93% 1.45% 1.48% 1.46%

* Revenue flattened out with no increase in revenue ** DMV Blue Book Publication

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Projected Revenue FY 2016, 2.01%

Projected Revenue, FY2016, 1.79%

Projected Revenue FY 2018*, 1.93%



% OF TOTAL REVENUE (REQUEST)

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Cost Compared to Other States: Informal, verbal, and during vendor presentations quotes were given to the DMV as follows:

Estimated Costs What we Get Hardware Costs Included

Approximate Total

$9 million per function • Driver’s License • Vehicle Registration • Approximately 7 major

functions

No $70 million

$28 – $30 million • Motor Carrier only No $28 - $30 million

$40 million • Driver’s license • Vehicle Registration • Vehicle Title only

No $40 million

A comparison of other DMV’s and their implementation costs are as follows:

State Estimated Costs What functions they will received

Project Timeline

Colorado $93.4 million This does not include hardware costs

• Driver’s License • Vehicle Registration • Vehicle Titling

2 years

Massachusetts $76 million • Driver’s License • Vehicle Registration • Vehicle Titling

Unknown

Minnesota $41 million • Driver’s License • Vehicle Registration

Unknown

New Mexico $40 million • Driver’s License • Vehicle Registration

3 Years

Oregon $90 million • Driver’s License • Vehicle Registration • Vehicle Titling

9 – 10 Years

Texas $79 million • Vehicle Registration • Vehicle Titling

3 years+ 2 (1 year options)

The DMV believes the request for $47,487,904 in both FY 2016 and FY2017 is well within a reasonable financial range when compared to other DMVs. In addition, we are asking for all DMV components to be included as part of system modernization for the duration of the project (see appendix B for DMV Function descriptions).

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Conclusion: So what will the DMV, State, and Nevada Citizens receive?

• Increased efficiencies gained • An intuitive application driven by a business rules-based engine • Reduced customer wait times • Automation of many functions • Integrated document management system • Integrated financial system • Enhanced services in alternate platforms such as kiosks, mobile, and social media • Data analytics to monitor, analyze, and design solutions • Significant increased ability to respond to policy, legislative, and federal changes and requirements

The DMV is urging the members of this legislative body to join with the Governor, the DMV, and our constituents in providing the required investment in this critical need and future needs of our State.

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Appendix A: DMV Functions

ITI Wells Fargo All Field Offices Customer Mail Customer Calls Paypoint FD IFS CARRSAdvantage

Motor Fuel Manual Reconciliation

JVs

PVs

Mult iple Spreadsheets

ITI Manual Reconciliation

ITI Reports


Dept Cash Change/Petty

WF System Mult iple Spreadsheets

Department Payments

Invalid Accounts

Mult iple SpreadsheetsRevenue Recovery

Daily Reports


CRs

PDFs

Collections St. Ctlr’s Off ice

FDMS FD

ChargebacksDemand Pays

Account 1695

Charges/Refunds

Research


Restitution

Payments

JVs


State Ctlrs Ofc

Bank Deposits

Reconciliat ion

Bank Statements


Daily Balances

E-Payments

Reports

Daily Reconciliat ion


Refunds

Drawer Closing Adding Tapes

Office Closing

Security Dep Recon

Reconciliation

DAWN

Dept/IFS


Discoverer

GL Detail SH

BGST Recon

SGST Recon

MVIT Report

GL Download

JVs

Supporting Doc

Merchant Fees

Invoices

State Treasurers Ofc

IFS Recon SH

IFTA Wire Transfers

Grant Deposits

FEMA

MC

DHS

CRs

Remote Deposits

FEMA

MC

DHS

CRs

Phone Calls

Email

Split Fiscal YE

Year End Work

FHWA Reports

NDOT

Emmission

Word

Setups


Emails

Fax

Mail

Billing Claims

EFT Payments

Billing Claims SH


Purchase Orders

Emails

Fax


PO Invoices

Other State Agenc ies

Administrative ServicesExt. Agency

Figure 1- Administrative Services Division

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PDPS CDLISSSOLVSAVE CARRS

VINA NADA STS NMVTIS

ICW MorphoScanner

Eye Machine TeleType ITI Pod Kiosk

SOR

Doc Processing

Titles

Spreadsheets

Word

Insurance Verification

DMV Website

Book of Business

Appraisals and Inspections

Camera

Spreadsheets

VIN Scanner

Written/Drive Testing

Drive Tes t Scheduler

DL/ID/DAC

AAMVA

Station ICS

Orig/Renewal DL/ID

ICS

AAMVA

Document Imaging

Veh. Reg and Reg Renewals

Field Services Division

Figure 2 - Field Services Division

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Compliance Enforcement Division (CED)

WebNCIC/NCJIS FRS MorphoCED Case FileWeb Extender FAX Mail VID CARRS

Compliance Enforcement Division

Outlook

Research

Numerous SH

Fraudulent DL/IDsLog Cases/Time/Issu Background Vehic le Research Correspondance

Emmissions

Smog Validat ion

Numerous SH

Log Cases/Time/IssuResearch Fraudulent DL/IDs Background Vehic le Research

Correspondance

Research

Numerous SH

Background Vehic le

Research

Correspondance

OBL

Figure 3- Compliance Enforcement Division

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Spreadsheets

International Registration Plan (IRP)

Paradox3rd Party Prmts Vndrs NCORSTS System XeroxIRP CARRS Kovis Doc. Imaging IFTA Clearinghouse Motor Fuel Applicat ion

Spreadsheets

Motor Fuel

Motor Fuel Access DB

DB2 Audit Software

Audit Trkg Access DB

Pro-Miles

International Fuel Tax Agreement (IFTA)

IFTA2013

Number of accounts: 1752Number of tax returns required: 7008MC45 received 640Average MC45 Processing Time 30 MinCalls recevied 5496Average call time spent 2.6 Min

Manual Aging Rpt

Statistics SH

Revenue

Coll. Calls SH

Revenue

10-15K Transactions,$500MM/Year

Motor Carrier Division

2013Registration Fees:

$11,801,102BGST Fees: $ 6,493,011SGST Fees: $ 614,919Foreign Fees: $ 5,954,518Fees Collected: $24,863,552

Outlook

Motor Fuel2013

Clct/Dist Approx:$40MM/Month

Email NDOT, STO, Tax

Refunds SH MC Tax Rtn No ONLExchange Rate SH

AUDIT2013

Audit Type 30Audit Compld 1062

Audit

Figure 4- Motor Carrier Division

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Empl. LV Tckg SH

Data Trkg SH

Employee Trkg SH

Zip Code SH

Freq Phone # SH

Smog Recip SH

Cust Corr. Word

AVAYA Phone Sys. Shared Drive Docs

NV.GOV LCB

Drive Tes t Sched

Drive Tes t Sched

Shared Drive P&P

NVDMV.COM

Call Center

Daily Broadcast

CMS

Customer Call Log

Employee Workload

Statistics SH

Cus/Emp Corr Log

Outlook

Cust Corr. Word

Zip Code SH

Inventory Tracking SH

Data Mailer SH

Sealed Records

Shared Drive Docs

Daily Broadcast

Drive Tes t SchedShared Drive P&P

Data Integrity

Cus/Emp Corr Log

NVMTIS

MSC IA

CARRSIRW MorphoMVIT Ops Reports MicroFilm

Mail Corr. SH

Phys. Conftl. Info

FTA/DFB Clearance

Case Work Track SH

Accidents

Insurance SR22/SR26

Reinstatement

Convict ions

Lic. Rev. Manual Proc

FAX Mail

Revenue Recon.

Revenue

Cust Corr. Word

Scan Cover Sht Word

Inventory SH

Month End Rpt SH

Empl. Stats SH

Return Mail SH

Motor Voter Stat SH

DL RBM

Web Extender

Document Research

DL and Sig Research DL Renew by Mail Cus/Emp Corr Log Refund Req to ASD

State Archive

Kofax Scan/Bth Mgr

KPIs Warehouse Ship SHEmpl. Stats SH

Title Research

DL BR

ASD WarehouseTitles/DL/ID PaperwrkTiles and DL/ID QC

Return Mail SH

Scan Cover Word

Cus/Emp Corr Log

CDLS Excp SH

DL/ID Void

Month End Rpts SH

Employee Trkg SH

Doc Retrieval

Research Scan Doc

Returns C ard and EnvExceptions Unit

DL/ID Excep SH

Validate Scanned Doc

DL/ID Excep Corr

DL/ID Crd Reten Corr

NV Live

Web Svc. Availability

Insurance Trckr

Book of Biz SH

Image Retrieval

Month End Rpts SH

Employee Trkg SH

Self Ins Companies

NV Live

Insurance Offenders

Insurance Co. Info NAIC Underwrtr SH

DL/ID Crd Reten Corr

Shrd Dr. Sanction Cnt Shrd Dr. Ins cnt/type

Shrd Dr. No Ins

Mail Corr. Trckg SH

KPIs

Employee Trkg SH

NV LiveTrack All OvrNght SH

Log Rev Checks SH

Scan Chk Wells Fargo

Mail Room

CED

Return Corr. SH

Research Title Quest

Title Security Log SH

Titles & Corr SH

Stolen Vehicles

Titles

Tech error SH

Dly Logs Title Stat SH

KPIs

Dly Phone Stat SH

Title Doc Retrieval

VIN Assgnmnt SH

Titles Scanned Doc

OHV Stat

KPIs

Employee Trkg SH

Billing Rpts

Title Stolen Verif

Cust Corr. Word

OHV

Return Mail SH

Cus/Emp Corr Log

ITI Billing Recon SH

DMV BORGJLINK ITI VQUEST Microf iche Crystal Reports

Teletype

Analog X

RMIN

VID

Customer Issues

Scan Cover Sht Word

Cus/Emp Corr Log

Reg Research

DL/ID Research

Refund Req to ASD

DL/ID/Reg Reports

Phone Stats

Doc Image Retrival

VR RBM

Cust Corr. Word

Indiv idual Spreadsheets are used to track the following:

• Staff's Manual Counts• Emails messages• Correspondences sent• Phone Calls• Inventory Ite ms used and current stock• Turn around times• Number of Technicians in Unit• Credit Card Transactions• Debit Card Transactions • Purchase Orders • Total Amount Collecte d• Total Money colle cted• Total number of transactions pe rformed in unit• Percentages of work performed• Number of documented errors• Vehicle re gis tration addre ss changes• Number of estimates given• Number of kudos received• Customer issues to fie ld offices• Time spent on rese arch• Time spent on training• Time spent in mee tings• Transactions requiring postage• Lease transactions

Document Retrieval

Scan Cover Sht Word

Stolen Plates

Personalized Plates Reg. Info RsrchPhone Stats

Electoral Plates SH

Specialty Plates

Cust Corr. Word

Indiv idual Spreadsheeds are used to track the following:

• Staff's Manual Counts• Emails messages• Correspondences sent• Phone Calls• Number of Handicap Placards is sued• Inventory Ite ms used and current stock• Average numbe r of approved Specialty P late

Applications• Turn around times• Number of Technicians in Unit Credti Card

Transactions• Debit Card Transactions • Purchase Orders • Total Amount Collecte d• Total Money colle cted• Number of Tag P lant Reports• Total number of transactions pe rformed in

unit• Percentages of work performed• Number of documented errors• Number of kudos received

Rec/Resp law Enfor VIN Research

Plate Suspension

Reporting

Phone Stats

Curr/Suppl Reg info

Acct Trans Research

DL/ID Reg Research

Law Enforcement

Records

Cert ified Mail

Indiv idual Spreadsheeds are used to track the following:

• Plates Sent for Revie w• Plates Pending Review• Plates Approved• Plates De nied• Plates Recalled• Plates for Hearing• Recall Re sults• Hearing Results• Votes for Plates Status• Notification of Plate Status• Confirmation of Notirization• Statis tical information of plate status• Any tracking of status and/or votes• Recall Re quests• Hearing Results

Customer Issues

Cus/Emp Corr Log

Refund Req to ASD

Horseless Carriage

Tag Plant Plate Review Request

Indiv idual Word Documents created and used for customer correspondence:

• Month End Wrap-ups, Status Memo• Evaluations, Agendas, Meeting Minutes• First Time Registration Letter• CSD Tele phone Directory• Desktop Procedures• Confirmation of Train ing• Records Information PacketW• ustification Form• Ce rtified Copy by Custodian of Records

Letter, Addtnl Time to Research Ltr, Check Return Letter, Denial Letter, Cle arance Letter, DL Origl Issue Dt Ltr, Insurance Letter, MC Reg Ltr, MC I ns. Ltr, > 5 Days Ltr

• Ce rtificate of Custodian of Record• No Match Clearance Ltr, no Notice of

Withdrawal Ltr, No DL Issued Ltr, No Photo Ltr, No DL Withdrawal Ltr, No Title Found Ltr, Rescinded Insurance Lt, Temporary Moving Permit Ltr, Sales Tax Ltr, Placard Ltr, Subpoe na Denial Ltr, System Created Ltr, Vehicle Sanction Ltr, Ltr of Verification, Ltr of Re gis tration

• Microfilm Request• Merge Record Re quest

Indiv idual Spreadsheets are used to track the following:

• Leave approval, Meeting request• Daily report, We ekly report• Policies and Procedures, Desktop

Procedures, Reque st for coverage• Customer Email• Employee Train ing Spreadsheet• Evaluation Spreadsheet• Computer ID and Inventory Spreadshe et• Phone s, Envelope # and Printer ID

Spreadshee t• Bre aks, lunches and phone Spreadshee t• Furlough Spreadshee t, Personnel

Spreadshee t, Evaluation D ue Dates Spreadshee t, Other Duties Spreadshe et

• Inventory Tracking Control, Inventory Tracking Spre adsheet, Cubicle Inventory Spreadshee t

• Bad Debt Report Spreadshe et• Monitoring Spreadshee t, Check Log

Spreadshee ts, Subpoe na Log Spreadsheet• Leave Balances Spreadshee t• Total Monthly Leave Used• Returned Mail Spre adsheet• Express Mail Spre adsheet, Photo Log

MCSIA Log, Monthly Stat Re port• Performance Indicators• Third Party Certifier Spreadsheet• Teletype Log

Doc. retrieval

VIN Verification

Web Portal

Intranet

File 360

USCL

Central Services Division

Hearing R eq

Figure 5- Central Services Division

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Appendix B: DMV Functions The following is a list of functions performed by the Nevada Department of Motor Vehicles. New functions are added regularly, so this list is subject to change. • Issue Credentials:

o Authenticate and verify identity documents using multiple interfaces; Social Security Administration (SSA), Social Security On-Line Verification (SSOLV), Passport Verification, American Association of Motor Vehicle Administrators (AAMVA), Commercial Driver’s License Information System (CDLIS), Problem Driver Pointer System (PDPS), Department of Homeland Security (DHS), etc.

o Verify proof of identity and residency while ensuring fraudulent documents are not presented. o Verify images through the facial recognition system to identify possible fraud. o Commercial (CDL) and non-commercial driver’s licenses

Commercial instruction permits, medical evaluations and waivers, exemptions, self-certification and medical requirements, CDL change state of record, issuance and acceptance of CDL 20, Certification of Driving ability

o License classifications and endorsements o Restrictions o Withdrawals, reinstatements and disqualifications o Renewals, duplicates, changes and reprints o Restricted and temporary licenses o Requests for reevaluation and reexamination o Learner permits o Driver authorization cards (DAC) o Identification cards o State Agency ID cards and name tags o Seasonal resident cards o Medical marijuana patient and caregiver cards o Undercover o Witness protection o Alternate address for peace officers/ court orders o Sex offenders o Free homeless and inmate duplicate licenses o Expedited service cards for veterans and the disabled o Business license identification cards o Retired peace officer identification cards o Driver history records o Administer knowledge and drive tests, including eye exams o Address changes for all card types

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• Issue Credentials (continued): o Change requests for all card types o DMV Approved Translators for foreign documents

• Driver’s License Review/Suspension/Revocation/Confidential Physician Reports, SR-22 (Proof of

Financial Responsibility) and SR-26 (Notice of Cancellation) filings, accidents, illegal per se, court ordered sanctions: o Process Convictions for driving under the influence of intoxicating liquor or controlled or

prohibited substance (DUI) when the driver holds a CDL or offense was committed in a commercial motor vehicle (CMV)

o Failure to pay fine or default on payment agreement to Nevada Transportation Authority (NTA) o Failure to appear (FTA) and failure to comply notice processing o FTA clearance- receipts with a balance, warrant recalled o Process court orders o Court order suspension child arrearage o Point violation and major offender violation suspensions o Illegal per se o DUI convictions o DUI - reducing revocation time for treatment o Conviction entries for DUI with death or substantial bodily harm, Class B Felony DUI, Class B

Felony Reckless o Conviction entries o Military withdrawals

• Renewal by Mail (driver’s license, identification cards):

o Update Motor Voter address changes through the mail and mail new applications when applicable

o Add organ donor or veteran indicator to license upon request from customer o Update vehicle registration; handicap placards; DL/ID address change requests o Assist military members with renewals including Valid without Photo card issuance, when

applicable o In-state renewals, when eligible o Non-military out-of-state renewals o Confidential medical files o Expired hazardous material endorsements

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• Motor Voter Agency: o Update address with county assessors upon request o Provide customers with voter registration forms to be completed and send to County Assessor’s

offices

• Veterans: o Selective Service registration o Collection and reporting of veteran information o Veteran indicators on DL/ID

Organ Donor Agency: o Add or change indicators o Report donor information

• Registration and Permits:

o Vehicle inspections and appraisals o Vehicle identification number (VIN) assignments o Passenger vehicles o Motorcycles o Trailers and RVs o Off-highway vehicles (OHV) o Golf cart permits o Temporary movement permits o Special use permits o Short-term lessor operating permits o License plate surrenders/refunds o Exemptions from registration o Military renewals o Fleet registrations & self-insurance o Wrecker’s electronic non-repairable titles o Replica vehicles o Lien sales o Surrender titles to other states. o Motorcycle conversions o Collect and distribute Complete Streets program donations

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• Titles: o Electronic dealer reports of sale (EDRS) o Salvage titles o Incident reporting for fraudulent title documents o Stolen vehicle checks o Odometer disclosures and branding o Abandoned vehicles and junk certificates o Cancel titles to another state o Reconstructed, rebuilt and specially constructed vehicles o Non-titled vehicles o Statement of facts o Trust titles o Court ordered transfers of vehicle ownership o Transfers on death o Bankruptcy sales o IRS seizures o Sheriff, constable and county tax lien sales o Gray market vehicles o Military titles o Special mobile equipment and towable tools o Assembled, rebuilt, reconstructed and specially constructed trailers o Glider kits o Kit and replica vehicles o Safari Kars o Salvage title, junk, and non-repairable vehicle status change o Collection of sales tax o Expedited title processing o Expedited title shipping

• Tag Plant/License Plates:

o Production and distribution

• Special License Plates, Placards and Decals: o Issue and renew handicap placards and/or disabled motorcycle decals o Work with non-profit organizations who are interested in developing new specialty plates and

making the plates available to the public o Personalized and specialty license plate orders o Review all orders for the Department to ensure the plates are suitable according to Nevada

Administrative Code (NAC)

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• Special License Plates, Placards and Decals (Continued): o Souvenir and sample license plate orders o Issues exempt license plates to government agencies, elderly/disabled transportation, and

Native American tribes o Accept license plate complaints and follow up o Accept all license plate hearing requests and prepare for administrative hearings o Specialty Plates:

Charitable and collegiate Organizations Firefighters & Peace Officers Veterans & Military Circa 1982 replica Classic vehicles Handicap license plates for cars and motorcycles

• Occupational and business licensing:

o Autonomous vehicle licensing and registration o Dealers, distributors, lessors, manufacturers and rebuilders o Salespersons o Garages and body shops o Emission inspection stations o Wreckers and salvage pools o Vehicle transporters o License and monitor commercial driving schools o License and monitor non-commercial driving schools o License and monitor traffic safety schools o License and monitor DUI schools o Third party CDL certifiers o Maintenance and retention of licensing files o Issue occupational licenses o Renew occupational licenses o Temporary location licenses o Occupational license – salesman, change and transfer, sanctions o Dealer report of sale and OHV report of sale extensions o Business plates o Business license changes o Audits of files o Insurance and bond letters o New business licenses

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• Occupational and business licensing (Continued): o New inspector licenses o Bond adjustments o Security coverages o School inspections o Security dissemination o National Crime Information System and Nevada Criminal Wustice Information System Warrant

entries, validations and clearances o Lien sale extensions o Occupational license-certification for internet consignment auctions

• Compliance Enforcement:

o Investigations and complaints – ID theft, document fraud, auto dealers, body shops, garages, etc.

o Funds Handling o Deny, suspend, or revoke manufacturer, distributor and dealer occupational licenses o Hearings o Administrative penalties o Improper vehicle displays o Administrative citations o Deny, suspend or revoke transporter, emission station / inspector and drive school

occupational licenses o Deny, suspend or revoke lessor, broker and salesmen licenses o Deny, suspend or revoke wreckers and salvage pools o Deny, suspend or revoke body shops and garages o Deny, suspend or revoke administrative actions o Warrant arrests o Administrative subpoenas o Extradition and transportation of suspects o Un-renewed business licenses o Incident reporting o Case assignment and closing o Evidence and property handling o Vehicle impounds o Emission test evaders o Internal investigations

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• Emission Control: o Heavy duty vehicle emissions testing o Verify engine swaps o Station audits o Smog spotters o Smoking vehicle sanctions o Test restored vehicle with special plates o Dyed fuel enforcement o Government vehicles requiring emission tests o Grants processing o Kit cars o Set-up and termination of registration renewal stations o Odometer errors from emission tests

• Administrative Functions: o Revenue collection and distribution ($1.1 billion annually) o Bad debt o Administrative hearings o Employee Development and training o Information Security o Revenue collection and distribution ($1.1 billion annually) o Purchasing o Inventory o Warehousing o Internal audits and controls o Public hearings and workshops o Public Information Office – news and media o Autonomous vehicle testing o Fax on demand forms o Self-service kiosks o Contracts o Implementation of federal and legislative mandates o Project management o Accounts payable o Payroll o Budgets o Facilities management o Safety programs o Policies and procedures o Forms and handbooks (currently over 712 in use)

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• Administrative Functions (Continued): o Maintain and update DMV website o Research new vehicle makes o Information technology development and testing o System upgrades, enhancements and maintenance o Research and reports, data analysis o Legislative bill tracking and fiscal notes o Boards and committees (AAMVA, OHV, Emissions Advisory Committee, Automotive Affairs

Advisory Board, etc.)

• Data Integrity: o Indicate in DL records that driver is deceased upon notification from Vital Records o Surrender DLs o Conviction entries o Process traffic accident reports o Traffic school entries o Void images in Image Retrieval System if invalid o Update CDLIS pointers o Seal records o Data mailers

• Nevada LIVE: o Insurance verification o Book of business compliance o Reinstating after suspended for no insurance o Reinstatements following suspension as a result of extenuating circumstances

• Call Center: o Email and correspondence (In the month of Wanuary 2015, 20 working days, the Call Center

answered 33,352 phone calls and 3,499 e-mails.) o Schedule drive tests

• Mailroom:

o Open, log, and validate all revenue received prior to providing documentation and payment to applicable areas

• Document Processing:

o Research titles and driver license paperwork o Scan and validate all documents applicable according to state retention schedule into Web

Xtender o Prepare documents

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• Records: o Process a National Driver’s Request (NDR) when requested by a driver to verify if another

state has cleared his or her record o Process requests from courts o Research record requests from qualified companies in compliance with NRS 481.063 o Processing customer requests o Vehicle information database (VQUEST) searches o No match clearance letters o Release of Information on deceased persons o Process monthly account billings o Refunds o Yearly tax information o Account payments and adjustments o Accepting, denying and processing account applications and payments o Access Wustice Link (WLINK) Teletype requests for law enforcement o Process subpoenas o Registration and title requests o Process vehicle registration and title histories o DL history requests o Process DL clearance letters o Letters of verification requests o Insurance requests o Handicap placard requests o Releases of information o Mandatory insurance sanctions o Commercial sales o Dissemination of digitized DL/ID photos via E-mail (for law enforcement purposes only)

• Motor Carrier:

o Processing name and vehicle changes o Waiver of penalties o Temporary permit vendors o Temporary owner/lessor hunter permits o Printing Vehicle Information System for Tax Apportionment - Registration System & Tax

System (VISTA-RS & TS) batch reports o Special mobile equipment licensing o Verification of heavy vehicle use taxes o Farmer/rancher registrations o Verification of sales and use taxes

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• Motor Carrier (Continued): o Overweight and over length permits o International Registration Plan (IRP) estimated mileage o Exemption requests and veterans exemptions o Temporary permits o Adding new vehicles to a motor carrier fleet o Transferring fees and credentials o Increasing declared gross weight o Motor carrier registration renewals o Fleet-to-fleet transfers o Surrendering plates and issuing refunds o Account cancellation requests o IRP transmittals o Exempt special fuel use refunds o International Fuel Tax Agreement (IFTA) tax return processing o Process fuel user due notices and payments o Exempt vehicle fuel use refunds for farmer/ranchers o Supplier/dealer tax return processing o Security cancellations o Deposit of fuel revenues o Tribal exempt motor vehicle fuel use refunds o Motor fuel licensing o Bond review o Farmer-rancher fuel use permitting o Citation audits o IRP audits o IFTA audits o Exempt fuel user audits o Supplier field audits o Restricting VISTA-RS/TS accounts under audit o Exempt fuel testing o Bankrupt fuel supplier and delinquency payments o IRP jurisdictional billings and collections o Delinquent registration payment notices o Delinquent fuel tax returns o Department of Transportation (DOT) contract notices o Out-of-state revocations o Certificates of delinquency o Show cause hearings

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• Motor Carrier (Continued):

o Filings in justice court o Collections of credentials o Bankruptcies o Uncollectable accounts o Bad debt collections o Write offs o Delinquent industry returns o Wudgments o Delinquent audit payments o Payment agreements o Administrative hearings

• Additional Functions for System Modernization:

o Auditing Functionality – Ability to complete internal DMV, external customer, audits. o Business Intelligence – Ability to complete data analytics to monitor, analyze, and design

solutions to address many components of the process flow. o Case Management – Ability to complete work cases for our compliance enforcement,

customer issues, through resolution. o Change Management – Ability to manage all changes to systems, processes, and workflows

from start to completion with all items documented. o Conversion – The ability to convert the existing customer data, history, and required for

system modernization. o Correspondence Management System – The ability to track all customer correspondence

from/to customers. o Customer Relationship Management – Ability to have a customer-centric view of the

customer for quick and efficient customer service. o Document Management System – Ability to manage all customer documentation, forms,

and correspondence. o Interfaces – The ability to continue to using the existing 150+ system interfaces to local,

county, state, and federal systems. o Inventory Control System – Ability to track and monitor all DMV inventory controlled

items. o Legislative Mandates – Ability to easily incorporate the additional legislative mandates. o IT tools and functions – Ability to include monitoring, testing, debugging, system network,

and maintenance tools for a proactive response to issues, changes, enhancements, and system development effort.

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o Reporting Capabilities – Ability to provide a reporting engine that will allow all reporting for all DMV reporting requirements.

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