Trimax Capability Overview :

ASRTU Workshop

April 2017

Trimax : Gateway to Unlock India’s Public Transport Opportunity Gateway of India : One of India's prized monuments, the Gateway of India was built in 1924. The Gateway of India is a major tourist hub in the city, which is located at Apollo Bunder Waterfront in Southern Mumbai. This monument was built to welcome King George V and Queen Mary to Mumbai - The writings on the Gateway of India which reads "Erected to commemorate the landing in India of their Imperial Majesties King George V and Queen Mary on the Second of December MCMXI“.The Architect George Wittet combined the elements of the Roman Triumphal Arch and the 16th-century architecture of Gujarat. Its design is a combination of Hindu and Muslim ArchitecturalStyles.

Trimax: A Snapshot

Founded in 1995

HQ in Mumbai2300+

Employees15 Branches

600+ Support Locations

Smart Transit14 large Gov Public Transport

Companies Automated

Telecom toBusiness (T2B)

50% of India’s Nationalized Banks and India’s largest Telecom Provider are our

prime customers

Telecom to Consumer (T2C)

20,000+ Wi-Fi Access Points being deployed for Indian

Villages

Data Centers45+ data centers built.

2 Owned

Smart CitiesIndia’s leading Smart Cities

Solutions Provider

TurnkeySolutions

Large IT Programs rolled out throughout different states if

India

400+ Government and Private Customers

Turnover FY 16: INR 1947 Cr 1000+ Projects Successfully Executed

Current Service/Solution Portfolio of Trimax

Transport Portfolio

MSRTC

BEST

UPSRTC

BMTC

RSRTC

NMMT

KDMTSMC CSTC

DTC

Our Demonstrated Expertise at an Unmatched Scale

Leader in India’s Bus Based AFC Services using Handheld Machine and Smart Cards

~50,000 Buses ~500 Depots across India

~16 Million Transactions Daily ~20 Million Passengers daily

~86,000 Handheld ticket issuing

machines~6 Million Smart Cards

~15,000 Vehicle Tracking Devices ~ 400 PIS deployed so far

We cover 30% of the Bus

Fleet & Bus Depots owned

by Public Transport

Operators (PTO) in India

Processing

transactions for

~30% of Bus

Commuters in

India

India’s largest

independent platform

not owned by a bank

processing INR 12000

Crores + worth of

tickets per annum

Our Offerings Landscape

1

3

2

In Bus Solutions

Depot and Corp Office Solutions

Traveler and Bus Stations Solutions

Passenger Information

Public WiFi

Surveillance Cameras

Fuel management

Stores and Inventorymanagement

Maintenance Management

Transport Analytics

Customer Service

Depot Management

HR Management

Command and Control Center

Trimax : Intelligent Transit Management System (ITMS)

Server, Storage, Database Infrastructure

Network & Security Infrastructure

Connectivity Infrastructure

Business Solution

Planning and Scheduling

System

Depot Management

System

In Bus CCTV Surveillance

System

DC, DR, Command and Control Center Services

System & Security Management

Op

era

tio

ns

& M

anag

em

en

t

Helpdesk for Public Transport Operator & Customer Service Support

Electronic Ticketing

Machine (ETM)

Smart Card / E-Wallet

GPS On Board Unit

CCTV Camera Devices

Online Reservation

System (ORS)

Electronic Ticketing System

(ETS)

Automatic Fare Collection

System (AFCS)

Smart Card Based Pass /E-

Purse

MIS, Analytics and Decision Support System

GPS On Board Unit

Passenger Information System (PIS)

Passenger Announcement

System (PAS)

Fuel Management System (FMS)

Automatic Bus In / Out Tracking

System

Revenue

Control

Convenience

Solutions Matrix by Public Transport Operator

9

Sr. No. Key Solutions Deployed BEST BMTC DTC MSRTC UPSRTC RSRTC

1Online Reservation System (ORS/ PORS/ API/

ABA)✓ ✓ ✓

2 Electronic Ticketing System (ETS) ✓ ✓ ✓ ✓ ✓ ✓

3 Smart Card System (SCS) ✓ ✓✓

✓ ✓ ✓

4 Vehicle Tracking System (VTS) ✓ ✓

5 Passenger Information System (PIS) ✓ ✓

6 Passenger Announcement System (PAS) ✓

7 Bus In / Bus Out System ✓

8 Command and Control Center (CCC) ✓ ✓ ✓

9Ticketing /Pass Issuance through Ticketing

Counters✓ ✓ ✓ ✓ ✓

10 Data Center and Data Recovery Center ✓ ✓ ✓ ✓ ✓

Snapshot of bundled offerings provided to all customers 1

Scale of Operations and Projects Summary

Trimax : City Transport Projects

Sr. No. Parameters BEST BMTC KDMT SMT CSTC NMMT DTC Total

1 No. of Buses 4,967 6,563 145 85 632 350 5,500 18,242

2Number of Depots

25 43 1 1 10 3 45 128

3Number of Bus Stations

48 50 4 4 40 10 - 156

4 No. of Routes 502 2000 36 35 99 37 2,500 5,209

5Avg Daily Scheduled Trips

72,157 82,567 1,600 120 - - 70,000 2,26,444

6Number of Conductors

10,652 14,000 260 214 1,900 1,700 14,000 42,726

7No. of ETM Deployed

9,330 10,000 250 120 946 1,000 8,500 30,146

8Avg Daily Passengers (Mn)

3.1 4.8 0.08 0.035 0.25 0.15 4.5 12.915

9RFID Pass Cards (Mn)

3.2 NA 0.01 NA NA NA NA 3.21

Trimax : State Transport Projects

Sr. No. Parameters MSRTC RSRTC UPSRTC Total

1 No. of Buses 16,621 4,550 8,746 22,917

2 Number of Depots 250 46 107 403

3 Number of Bus Stations 327 172 321 820

4 No. of Routes 16,227 2,728 2,405 21,360

5 Avg Daily Scheduled Trips 89,696 16,000 25000 1,30,696

6 Number of Conductors 35,000 7,000 10,000 52,000

7 No. of ETM Deployed 28,500 5,000 10,933 44,433

8 Avg Daily Passengers (Mn) 6 1 1.5 8.5

9 RFID Pass Cards (Mn) 1.5 0.65 0.07 2.22

Observations, Challenges and Learnings

Few Observations / Suggestions

•Integrated Approach towards ITS will deliver Smarter outcomes and Happier Commuters •ORS and ETM Integration, ETM, VTS and PIS Integration

•Invest in next generation solutions for addressing the fast changing technology landscape – eg. Handheld Devices – GPRS/Wi-Fi/Card Module

•Don’t Invest in Building Datacenter, Use Third Party High Availability, Scalability Datacenter Infrastructure

•Move towards a minimal capex and outcome based / monthly payout commercials

•Very high sla is counter productive and escalates the cost of operations - Important to identify critical and non critical system components when defining sla

•Its important to deploy a team to do analytics on data generated by ITS

• STQC certifications can take care of security concerns

Few Observations / Suggestions

Training is very important

Periodic audits are important

Integrating with smart city program will be important thing in coming days.... system should be inherently designed for integrations

Cashless travel is the next big thing that will happen in city buses

Depending too much on data monetization ....let the market and tech innovation pass on the benefits of data monetization to you directly

Open data era is coming...what does it mean for Public Transport Undertaking ?

Challenges and Learning

Multiple Applications being run on the ETM - Ticketing, Smart Card Read/

Write and Real time Data Transfer through GPRS

Importance of Battery Capacity and Data Security concerns being

addressed

C

L

Electronic Ticketing Machine - ETM

GPS / GPRS Connectivity Issues and Real Time Data Transfer leading to delayed

information being reflected in the ITS Application

Real time Data Distribution across multiple Servers, leading to Parallel

Processing of Data in the Application

C

L

Vehicle Tracking System

Challenges and Learning

Accuracy of ETA and ETD in Urban Transport Scenario

Complimentary Role of ETM ( route direction) and VTS to increase the Accuracy of

ETA and ETD

Effective use of Geo Fencing Logic in Programming to increase Accuracy

C

L

Passenger Information System - PIS

Data Management Issues on account of 6500 VTS and 10000 ETM sending Data

Packet

Effective Use of Load Balancer with High end Server Management

C

L

Datacenter Infrastructure Management

Awards and Recognitions

BES&T Undertaking –•UITP Regional Information Technology Award-2013” for “e- Ticketing Project” at the 60 th UITP World Congressheld in Geneva

UPSRTC•Elets Smart City Awards 2016 for INTELLIGENT TRANSPORT MANAGEMENT SYSTEM of UPSRTC for Year 2016•ASRTU – Transport Excellence Award for “ Commuter friendly initiative “ Combo Cards& 149 for Year 2016•ASRTU Award for “Innovations & Best Practices” category for ITMS Project for Year 2015•Skoch Governance award 2015 for Best Performance in IT sector (ITMS)

BMTC•GMASA(Global Mobile App Summit & Awards) for Year 2016•M Billionth Awards for ITS(Mobile App) for Year 2016•Asia Smart Cities Award for ITS and Mobile App. (under category ‘Smart Transport Initiative’) for Year 2016

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