viewpoint on digitalizing fare collection - asrtu automatic fare collection system ... • railway...
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Delhi Integrated Multi-modal Transit System Limited
Joint Venture of Govt. of NCT of Delhi and IDFC Foundation
An ISO 9001, 14001, OHSAS 18001,ISO 27001 & CMMI L3 Certified Company
Viewpoint onDigitalizing Fare Collection
in STU’s
Date: 10 Aug 2017
About DIMTS
Transport
Planning
• Comprehensive
Mobility
Planning
• Urban Mass
Transit Corridor
Planning and
Design
• Traffic
Simulation
• Route
Rationalization
• Planning of
pedestrian and
NMV
Infrastructure
• Parking
Advisory
Services
• Policy
Advisory
• Feasibility
Analysis
• Project
Structuring
• PPP Advisory
• Bid
Documentatio
n
• Bid Process
Management
Engineering
• Design
• Project
Management
• Independent
Engineering
Services
Road
• ISBTs
• Depots
• Bus Queue
Shelters
Operations
• Bus
Concession
Management
• BRT Corridor
Management
• Smart-card
Issuance
Management
• Parking
Management
• Terminal/ Depot
Management
Transport
Technologies
• Vehicle Tracking,
PIS, PAS
• Electronic Ticketing
& Automatic Fare
Collection System
• Electronic Toll
Collection
• Bus Fleet
Management
System
• Smart Phone
applications
• Data Analytics
• E-Governance
• Intelligent Signaling
Railways
• Alignment and
Track design
• Railway Siding
• Signaling
End to End Solutions for Land Based Transportation
Plan-Design-Supply-Install-Test-Commission-Operate
- MOU with NPCI
Global Trends & Practices - On Board Ticketing
Global Trends & Practices - Off Board Ticketing
Ticket Media Validation
As per the data published by MORTH based on a study done for
46 State Transport Undertakings (STUs) across India (covering
most of the large STUs), in the year 2014 – 15:
- 2543 crore tickets were generated amounting to total fare
collection of Rs 51000 crore.
- Most of the tickets generated are low value transactions of
under Rs 50 except in cases of inter city buses.
Opportunity size
• Capability gaps/ Understanding/ Business Process Re-engineering/ Resistance
to change
• ETM Led projects, not looking at Overall Fare collection
• Non Standard solutions being implemented
• Time & Cost to Market, Viability, Scale
• Banks have not been brought in (unlike by metros) Viability
• Ability to attract best in breed Soln providers/ OEMs
• Bus systems are open systems unlike metro and railways, GPRS connectivity
• Ticketing after boarding, Time to issue – crush loads
• Complex pass and fare policies, Highly subsidized fare value: Rs 5/ 10/ 15
Key Challenges/ Issues for STU’s
Central Clearing House
Operator 1 Operator 2 Operator n
Banks
Wallet
Companies
Recommendation: Open and flexible framework
Ticketing Systems
Acquiring Bank
Acquiring Bank
Acquiring Bank
Universal AFCS Interface
Universal Customer and Ticketing Interface
Issuing Bank
Issuing Bank
Issuing Bank
Customer 1 Customer 2 Customer n
Smart Card Ticketing (Open Loop)
Fare Box Collection
Pre-Printed Ticketing
Electronic Ticketing
Level-0
Level-1
Level-2
Level-3
Level-4
Level-5
Smart Card Ticketing (Closed Loop)
Smart Card Ticketing (Semi Closed Loop)
Key step to Implementing
Common Mobility Cards
ETM devices key features:
- NFC
- Bar Code Reader
- Real time connected
- EMV certified
Standardize Electronic Ticketing
• Banks
– The logistics and costs of card issuance is with the banks
– Banks front end with customer and own the level 1 helpdesk
– Helps bring down capex/ opex significantly as well as creates potential for revenue
• NPCI
– Leverage the NPCI framework for interbank settlement – Brings down the capex
significantly
• Regulators & Operators could leverage the Universal AFCS System
– Operators can hook on their existing or new Ticketing System and leverage a broader
ecosystem – economies of scale for smaller operators
– Lower cost and time to market
– Reduced cost of ticketing
– Enables both close loop and open loop, easy transition from close to open loop
Why this solution? – Cost and Time to Market perspective
10
Metro
Bus
Auto
ParkingFerries
Cycle Sharing
Mono Rail
MULTIMODAL
Easily extendable to other operators & integrated ticketing
Transit – Tap and GoOther Cases – Taxi, Museum,
Parking, Tolling
E-Wallet: In Store and On Line Government and Utility Payment
Form
Factor
Contact &
Contactless
Card
Wearable
Devices
Mobile
Wallets
Multi-mode | Multi-Channel | Multi-Form
✓ Has to be in the interest of the commuter
✓ To be owned by regulators
✓ Allows for intermodal adoption
✓ Extendable to National Common Mobility Card
✓ Leverages existing payments infrastructure
✓ Form factor agnostic model
– NFC based Mobile Phones
– Smart Cards
– Wearable devices
✓ Bank & OEM agnostic
✓ Low entry costs – self sustainable solution
✓ Technical Feasibility and Economic Viability to support Low Fare, High
Volume transactions12
Key Recommendations (for CMC based integrated multi – model ticketing)
