trend/strategy in it service management
DESCRIPTION
Trend/Strategy in IT Service Management. Elbert Guintivano Manager – Presales Consulting BMC Software. Past. The Past of IT. No Standardization…. No Process…. No Monitoring. No Virtualization. No Cloud. No Automation. Image Credit: Eugene, http://www.mymodernmet.com/profile/eugene. - PowerPoint PPT PresentationTRANSCRIPT
Elbert GuintivanoManager – Presales ConsultingBMC Software
Trend/Strategy in IT Service Management
Past
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The Past of IT
Image Credit: Eugene, http://www.mymodernmet.com/profile/eugene
No Standardization…No Standardization… No Process…No Process…
No AutomationNo Automation
No VirtualizationNo Virtualization
No CloudNo Cloud
No MonitoringNo Monitoring
Present
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Service Knowledge Management System
Configuration Management System
Service Knowledge Management System (SKMS)
Configuration Management Database
Decisions
DATAWISDOM
INFORMATION
KNOWLEDGE
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2013 Gartner Top 10 CIO Business Priorities
Source: http://www.gartner.com/newsroom/id/2304615&goback=%252Egde_4249128_member_205190165
NEW
NEW
NEW
NEW
OLDOLD
OLD
OLDOLD
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Present from CIO’s perspective
ComplianceCompliance
PolicyPolicy
SecuritySecurity
No Vendor Lock-in
No Vendor Lock-in
Big DataBig Data
GovernanceGovernance
Running an IT still requires expert level knowledge
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The Present trends...
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2013 Gartner Top 10 CIO Technology Priorities
A
M
C
S
AM CS
Source: http://www.gartner.com/newsroom/id/2304615&goback=%252Egde_4249128_member_205190165
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Instantly collaborate Instantly collaborate with customerswith customersand employeesand employees
Buy a plane ticket Buy a plane ticket with your phonewith your phone
Search and combine Search and combine information across information across
the webthe web
Use hosted Use hosted applications applications
from anywherefrom anywhere
Consumers are in the I.T. driver’s seat
SOCIALSOCIAL ANALYTICSANALYTICSMOBILEMOBILE CLOUDCLOUD
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Present from end user perspective
Find a printerFind a printer
How to connect to WiFI
How to connect to WiFI How to PrintHow to Print
A printer A printer
User ManualUser Manual
“News”“News”
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PRESENT from an End User’s Perspective
More connected devices than people!
More connected devices than people! Smart Phone Generation!Smart Phone Generation! Social Collaboration
trickling into workspace!Social Collaboration
trickling into workspace!
Today, Personal IT experience far exceeds Enterprise IT experience!
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Has this happened to you yet?
Shadow IT and IT Friction is on the rise!
BYOD : Bring your own device
BYOD : Bring your own device
BYOI : Bring your own identity
BYOI : Bring your own identity
BYOA : Bring your own Apps
BYOA : Bring your own Apps
Future
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InnovationSomething new or different is introduced
See. Learn. Do. Be. Better.
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Innovation : Sanofi « ibgStar »
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Innovation : Commonwealth Bank « Kaching »
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Innovation : Online insurance claims
How BMC Software can help CIOs?
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The new era of IT
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The new era of IT
Make services fast, flexible, and personal
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How BMC Software can help CIOs?
Enterprise ConsumersEnterprise Consumers
Business Services & ApplicationsBusiness Services & Applications
Environments (Physical – Virtual – Cloud – Mobile)Environments (Physical – Virtual – Cloud – Mobile)
MyIT
• Social, Mobile, Analytics and Cloud: BMC’s design focus for addressing what’s transforming IT
• Consumerize the front end: MyIT empowers users to connect to IT their way
• Industrialize the back end: BSM from BMC enables IT organizations to automate IT
• Innovation: BMC has aggressively invested in innovation, which has yielded major updates and introduction of market-changing products.
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Transform your business with the help of BMC Software
CI3O = Chief “Information- Intelligence-
Innovation” Officer
CI3O = Chief “Information- Intelligence-
Innovation” Officer
CIO = Career Is OverCIO = Career Is Over
NEW ITOLD IT
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THANK YOU FOR YOUR TIME