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Page 1: TRANSPORT GUIDE - emmaus-europe.org€¦ · The phases. Personal accounts by Dominique Saubiez from Emmaus Annemasse, France, Emmanuel De Fallois, Emmaus La Chaux de Fonds, Switzerland,

TRANSPORT GUIDE

Page 2: TRANSPORT GUIDE - emmaus-europe.org€¦ · The phases. Personal accounts by Dominique Saubiez from Emmaus Annemasse, France, Emmanuel De Fallois, Emmaus La Chaux de Fonds, Switzerland,

Emmaus Europe Secretariat – 2013 2

CONTENTS

Introduction ................................................................................................................................ ….p3

Why send a container? Personal accounts…………………………………………………… p3

1. The preliminary phase: identify needs ................................................................................ p5

2. The role of the European geographical collectives……………………………………… p5

3. Ukraine .................................................................................................................................... p 6

The phases, personal accounts by Willi Does from Emmaus Cologne, Germany, and Robert Jansson from Emmaus Åland, Finland.

Screenshots of the paperwork needed

Sending a truck, personal account by Herbert from Emmaus Haarzuilens, Netherlands.

4. Poland ...................................................................................................................................... p 9

The phases. Personal accounts by Dominique Saubiez from Emmaus Annemasse, France, Emmanuel De Fallois, Emmaus La Chaux de Fonds, Switzerland, Jacques Gaumond, Emmaus Roanne, France, and Alex Chrusciel, Emmaus Cambridge, UK

Loading a container, personal account by Mark Boden from Emmaus Cambridge

5. Romania ................................................................................................................................. p 11

The phases. Personal accounts by Gélu Nichitel, Emmaus Un coup de main d’Iasi, Romania, Etienne De Ruffray from Trio-Niort, France, Jean-Luc Ferstler, Emmaus Forbach

Unloading a truck, a personal account by the Trio-Niort team, France. 6. Sending electrical and electronic equipment ................................................................... p 13

7. The importance of communication .................................................................................... p 14

Did you know that when an item is dropped off at an Emmaus group somewhere in Europe, it has an impact on the whole region, thanks to the

solidarity that links European Emmaus members?

Information sheets

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Emmaus Europe Secretariat – 2013 3

Introduction

The European Regional Transport Programme involves a group sending goods (including furniture, ornaments and clothing) by truck to another group that needs help. Every year Emmaus International sets a container dispatch schedule. Emmaus Europe has been coordinating the regional transport programme since October 2008 and works to the same schedule. NB: From 2011, the transport programme has been running over the calendar year, i.e. from 1 January to 31 December of the same year. 51 transport requests from Poland, Ukraine and Romania have been received and approved by the Europe Region for 2012. A convoy is also planned for Bosnia. This initiative is linked to the international youth camp that takes place over the summer months in Srebrenica. Two types of load are sent:

Goods for sale Goods that will be put on sale at a modest price to enable the most disadvantaged members of society and low income households to kit themselves out.

Goods for solidarity Goods that will be distributed free-of-charge to the local population.

So why send a container to a European country? Personal accounts…

“Household waste bins, located on street corners and at street level outside apartment buildings in the city centre and in the residential districts, are looked after by ragpickers. These recyclers are equipped with a hook and their job involves sifting each load of waste. Goods, scrap metal, glass, plastic, cardboard, wood and food are carefully sorted and separated. This makes it difficult for Emmaus Iasi to compete with this group whose only form of subsistence is ragpicking. Few good quality items are therefore donated as people prefer to give them to family members rather than donate them to a charity or to throw them out when they are worn out.” Excerpt from the Iasi work camp report in May 2012, Gérard Racinne, Romania Collective reference person.

“In Ukraine, Emmaus is still a very new concept and the tradition of donating goods to charity does not exist. Thanks to our work in the town over the past few years, the local community is starting to get used to this ethos and is donating more and more of their goods to needy people. However, the donations are still of a very poor quality and are difficult to sell. One of the reasons is that those who actually donate goods are generally poor people who are more inclined to share.” January 2013, Maryana, leader of Oselya.

“Emmaus Iasi does collect goods, but we are unable to collect goods from the local area because the local community is very poor and we therefore need to go further afield to make this business activity worthwhile. We also realised that some items that are unsellable in France can in fact be sold in Romania and others that are sold at low prices in France can be sold for more or upgraded in Romania”, December 2012, Gélu Nichitel, leader of a Un coup de main d’Emmaus Iasi, Romania.

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Emmaus Europe Secretariat – 2013 4

WHICH EUROPEAN GROUPS RECEIVE CONTAINERS?

Name of receiving group

Telephone number Delivery address:

Poland - Brat Albert 0048 184 438 980 UI Szwedzka 18 PL-33300 Nowy Saçz. Or Willowe 29 PL-31902 Krakow

Poland - Lublin 0048 815 119 131 Kreznica Jara 498. PL 20515 Lublin

Poland - Rzeszow 0048 178 590 329 Ul Batorego 22. PL 35005 Rzeszow

Ukraine- Oselya 0038 322 963 303 I. Franko street, 69. 79495 Lviv, vynnyky. Ukraine

Ukraine- Nasha Khata 0038 067 67 30 469 82100 Lviv region, Drohobych, Vul. Chornovola 4

Romania- Iasi 0040 232 215 926 To be arranged with the group, either Iasi or Popesti.

Romania- Targu Jiu Tudor: 0040 760 615 624 Jean-Luc: 0033 6 87 08 33 66

Amicii Emmaus. Localitatea Balesti. Strada principala nr.40. Judetul Gorj.

“Sending a container load doesn’t really cost the sending group anything as long as the receiving group covers the transport costs. On the contrary, it proves advantageous because the goods that are sent are taken directly from the shop floor, enabling stock to be renewed and to then obtain an increase in sales, with this having been observed each time a truck has left. Equally, many items that we send sell really well in the receiving group whereas they simply do not sell here. Non-flat screen TVs are a good example of this trend. While nobody buys them in France, they sell well in Romania or are used in another way. This means that these products enjoy a new lease of life, as they would otherwise end up in a waste reception centre in France. The only outlay is therefore the work of the companions when they load the truck. Nevertheless, loading the truck in the presence of our customers helps to forge links with them, as we explain to them where their goods are being sent and the resulting solidarity initiatives.” Jean-Luc Ferstler, leader of Emmaus Forbach, France.

“The funding raised by our involvement in the regional transport programme is invested in the development of

our communities. Thanks to the container loads, we have been able to build the Nowy Sacz community, in which 25 companions can be accommodated, as well as 60 homeless people who we support in winter, which, most of the time, saves their lives. We are currently investing heavily in the Krakow branch of the community by building new housing and workshops. This sort of activity would be impossible if we had to rely solely on local collections, as quality is still low and quantity is insufficient. Thanks to our Emmaus partner communities; we are able to run a wide range of activities that meet the raised standards of social aid. The loads that we receive from the European groups enable us to develop local solidarity initiatives and raise the profile of Emmaus and its work among the local population. Our budget is balanced thanks to the lorry loads but to increase our financial independence and cope with the crisis which is a concern for us, we intend to seek out new options and notably produce food in order to meet our needs (gardening and stock breeding).“ Grzegorz and Robert, leaders of Emmaus Brat Albert, Poland.

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Emmaus Europe Secretariat – 2013 5

Inauguration of the store, Lublin,

november 2012

Poland-Ukraine Collective, Rzeszow, November 2012.

Romania Collective, Iasi,

September 2012.

PRELIMINARY STAGE: IDENTIFYING NEEDS

Firstly, irrespective of the receiving country, the sending group needs to identify the needs in the Emmaus groups in Europe. Which European group might need a container load of goods? In this respect, the Emmaus Europe Secretariat is here to help you. Needs are listed in the Regional Transport Programme which enables better coordination within the region and helps match the goods you wish to share with the actual needs of receiving groups.

Once a receiving group has been chosen, the sending group needs to get in touch with it in order to set a suitable date based on their storage capacity. Likewise, the group may indicate its specific needs on the agreed date and the rules that may apply: what goods the group needs and when.

THE ROLE OF THE GEOGRAPHICAL COLLECTIVES The Poland-Ukraine, Romania and Bosnia Collectives were

created to provide a regional coordination framework for solidarity links that had been in existence for a long time between Emmaus groups in the region. These working groups are tasked with solidarity in the region and facilitate joint work

between grassroots actors and their partners. The aim is to organise solidarity initiatives to help groups while endeavouring to work transparently and sustainably.

The groups in question list their container needs and

other members of the Collective state that they will be able to send containers at the two annual meetings of each Collective. Likewise, feedback about loads received, problems encountered or suggestions for improvement are brought to the table for discussion at these meetings.

For more information about the Collectives, please refer to the Emmaus Europe website: http://www.emmaus-europe.org/spip.php?rubrique72

THE SCHEDULE Following the end-of-year collective meetings, the Emmaus Europe Secretariat

draws up a table listing the container requests for the coming period. This table is then presented to the February Regional Council meeting1 for approval. The ensuing Annual Regional Transport Programme is then sent out to the member groups in March.

1 Equivalent of the Emmaus International Board.

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Emmaus Europe Secretariat – 2013 6

SENDING A CONTAINER TO UKRAINE

1. Contacting a road haulier A road haulier needs to be contacted around six weeks in advance and once the date of dispatch has been set. The price varies depending on the place of origin and the road haulier in question. Emmaus Åland in Finland for example pays €4,800, while Emmaus Cologne pays about €2,450. These are the hauliers used by the two groups we interviewed:

SEI Spedition GmbH German haulage company Christinenstr.2 40880 Ratingen / Düsseldorf- Germany Tel: +49 (0)21 02 13 29 10 Fax: +49 (0)21 02 13 29 12 E-Mail: [email protected]

Beweship Finnish haulage company Nuolikuja 8 FI-01740 VANTAA - Finland Tel: +358 20 78 57 500 Email: [email protected] Lien: www.beweship.com

2. Disinfecting clothing is a pre-requisite for sending textiles to Ukraine. Emmaus Cologne gets in

touch with a local company about two to three weeks before it loads the container. Once clothing has been disinfected, a certificate is issued and is dispatched with the road haulier.

3. Send the paperwork in advance to the receiving country As Ukraine is not a member of the European Union, some documents must be ready two to three weeks in advance so that the receiving group can declare the load to the local authorities, receive authorisation and so that the load can cross the border without any problems:

An invoice containing a list of the goods.

A certificate of donation.

A disinfection certificate.

A health, environmental and X-ray inspection certificate and an environmental and health certificate.

The dispatch invoice (for Finland).

Authorisation from the Ukrainian authorities enabling Oselya to receive goods.

4. Loading the container At Emmaus Åland, two coordinators and a group of volunteers (school groups or employees from local businesses) come and help with the loading. It takes around two hours for 15 people to load a container. In the case of other groups, the companions fill the container with the selected goods. It is difficult for Oselya to take part in loading because of the passport / visa issue, however, the companions are always eager to help with unloading.

5. Content Medicines and wheelchairs are problematic. Furniture, second-hand goods and clothing are all welcome. Likewise, household goods, cooking appliances and washing machines are sought after.

6. The journey The driver must have the original paperwork in his / her possession. The border is crossed at Korczowa (Poland)/ Krakowec (Ukraine) or Medyka (Poland)/ Shehyni (Ukraine) in accordance with Oselya’s recommendations. The driver remains in contact with the receiving group throughout the journey and especially when going through customs. The truck takes three days to arrive.

!

“Following a complete block on loads crossing the Ukrainian border in 2012 due to procedural, legislative and government changes, the situation is evolving. Oselya would like once again to

receive loads, while specifying that for the present time there is a need to increase the projected timeframes indicated for doing the paperwork…so watch this space.”

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Emmaus Europe Secretariat – 2013 7

Examples of paperwork needed2 Do not hesitate to request documents from the Emmaus Europe Secretariat if necessary.

2 Documents must be in English for Ukraine.

Disinfection certificate

Donation certificate (the amount matches the amount listed on the invoice / packing list)

Health, sanitary, environmental and radiological certificate

Invoice

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Emmaus Europe Secretariat – 2013 8

A German truck, sent by a Dutch group… “We have had a good relationship with Emmaus Oselya in Lviv for a long time. We took part in the last two meetings of the Poland-Ukraine Collective and we have provided them with funding on several occasions. In June of this year, Oselya said that they needed a new truck. Collecting goods in Lviv and the surrounding area formed a large part of their day-to-day work. We started to look for a truck in the Netherlands but thanks to the request being conveyed by the EE Secretariat, Emmaus Sonsbeck in Germany said that it had a truck available. The group had a four-year-old Peugeot Boxer van in a good state of repair. The group wished to donate it to Oselya but could not transport it to Lviv. Emmaus Haarzuilens from the Netherlands therefore offered to organise the paperwork and transport the truck to Ukraine.

The truck was carrying goods for two Emmaus groups in Poland… In the evening, we arrived in Krakow and were able to visit the community house that was under construction. The next afternoon, we set off for Rzeszow, unloaded the rest of the goods and set off on the most difficult part of our trip, crossing the Poland-Ukraine border.

Road of the container.

EUROPEAN SOLIDARITY IN ACTION IN 2012…

Personal account by Herbert Bitter from Emmaus Haarzuilens, Netherlands, who was

responsible for sending a truck load to Ukraine.

Our final destination was Ukraine; with the border being a difficult but not impossible stage on the journey…We arrived at the border at 6pm and entered Ukraine at 4am. The first problem arose on the Polish side of the border. They wanted money and to make us pay tax due to the value of the truck. Just imagine: it was 7pm on a Friday night and we were informed that we must return to Poland, to a neighbouring office, where we could fill in the paperwork, pay the tax in question and then cross the border to Lviv. However, the office would only open on the following Monday and we didn’t fancy waiting around. We therefore sparked a debate on Europe being a single market and the fact that the truck was a present and had no commercial value, as Oselya could not sell the truck, with it being a gift from Emmaus Sonsbeck. It took several hours and once a German-speaking officer had been found, the problem was sorted out in an hour. It was already midnight by that time. We had called Maryana, who was waiting for us on the other side, on the Ukrainian side of the border. The border officials took several hours to write reports about our truck, something that we had prepared for several weeks beforehand. All the papers got stamped dozens of times and we finally made it across the border into Ukraine at 4am. We met up with Maryana, Olesya and Yura. They were exhausted and cold due to the long time that they had spent waiting. However, we were full of energy due to the lengthy discussions we had had during our long wait to cross the Poland-Ukraine border. At 5am, we arrived at Emmaus Oselya’s premises in Lviv and were ready for a good night’s sleep!” Herbert Bitter, Emmaus Haarzuilens, Netherlands.

On the evening of 20 September, Jos and I arrived at Sonsbeck in Germany. We received a warm welcome. Having checked the paperwork and truck, we set off early the next morning on the long trip to Lviv, almost 1,500km away.

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Emmaus Europe Secretariat – 2013 9

SENDING A CONTAINER TO POLAND

1. Contacting a road haulier The receiving group contacts the haulier. Depending upon the wishes of the group that sends the container load, the receiving group may contact the haulier two to three weeks before the date set jointly by the sending and receiving groups. Examples: Emmaus La Chaux de Fonds from Switzerland and Emmaus Roanne from France prefer for a Polish haulier to be sent to them on the agreed date.

The sending group contacts the haulier. Emmaus Cologne, Emmaus Annemasse and Emmaus Cambridge contact their own road hauliers. Emmaus Annemasse has chosen a French transport company that has Polish employees; the company charges slightly more but is reliable. The haulier is contacted two weeks before the agreed date of dispatch.

Collomb Muret. French haulier Zac des Chênes Ouest. Rue du Morellon. 38290 Saint Quentin Fallavier. Tel: +33(0)4 74 82 35 35. http://www.cma-international.com/

Batim Transport. Polish haulier Miedzynarodowy i Spedycja Sp.j. B.Edelmuller i J.Rebilas Ul.Bazielicha 35 33-340 Stary Sacz, Polska Tel +48 18 4462281

2. Who pays for transport costs? The group adapts to the wishes of the sending group, which may wish to pay the full cost or share the costs. It costs around €1,300 from the UK, €1,500 from Switzerland, €1,700 from France and €3,000 from Finland.

3. Contents It is best to contact the group to find out about their needs during the dispatch period. Varied content is very appreciated (a mix of clothing, ornaments, crockery and furniture). Please do not send MDF (Medium Density Fibreboard) furniture as it is not a popular item and is often damaged en route. There is a ban on sending medicines!

4. Loading the container On the eve of departure, the haulier selected by Emmaus Annemasse delivers a trailer so that it can be filled the next day. It takes Emmaus Cambridge two to four months to prepare a load. Emmaus Roanne in France has purchased a shipping container that can be used to store goods over the course of the year (the container cost €1,500 excluding tax, but the group also paid €1,500 transport costs). A motivated member of the group is appointed to take charge of the gradual filling of the container. Clothing must be disinfected before it is loaded up. A private local company comes to the group to do this and charges approximately €600 for the service. Disinfection takes about two hours and a certificate is issued at the end of the process.

5. Loading Loading takes anything between three hours to half a day. At Emmaus Roanne, a team of six paid staff members is assigned to the task. Some 20 companions get involved at Emmaus Cambridge. From time to time, Polish companions take part in loading containers in France, Germany, Switzerland and the UK, and this practice is on the increase.

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Emmaus Europe Secretariat – 2013 10

6. The driver leaves with the paperwork in triplicate:

The donation certificate bearing the receiver’s address.

The disinfection certificate (a packing list is optional).

The international consignment note for the driver.

For Switzerland, a local haulier should provide an official approval to leave Switzerland document which costs €50.

The container is delivered to the receiving group two days later.

Exchange of experiences and the start of cooperation between two Emmaus groups Loading the container: the personal accounts of Alex Chrusciel and Mark Boden from Emmaus

Cambridge, January 2013

“We feel that it is important to send goods to the Polish communities as it will help them to raise the funds they need for their work and development. Sending containers to the Polish communities is also positive for our community as it provides a chance to exchange experiences and creates a platform for future cooperation.”

“On a sunny Saturday morning, a team of 10 companions and I were waiting for the arrival of the truck from Poland. We started by collecting furniture and goods from our warehouse and storage area. The truck arrived at 8:30am and having given the driver a hearty breakfast, we got down to work. The truck was parked up in front of the shop so that customers could see our solidarity work with their own eyes. It always arouses a lot of interest. It took us three hours – including a tea break – to load the truck. All the goods were carefully packed so that we could make best use of the space at our disposal. We managed to fill the truck with 5,000kg of goods. Once we had taken lots of photos, the truck finally set off at midday and arrived safely in Nowy Sacz!"

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Emmaus Europe Secretariat – 2013 11

SENDING A CONTAINER TO ROMANIA

1. Contacting a road haulier The group asks Gélu Nichitel, the leader of Emmaus Iasi, or Tudor Bizu, the leader of Targu Jiu, to contact their road haulier based on their availability to unload the container. The haulier comes to collect the container two days before. NB: It is better to opt for a hard sided truck rather than a tarpaulin covered truck in order to make for easier loading.

Eurostat Vest, Romanian haulier 330179 Deva, Aleea Atelierelor, Nr.1, Hala 1 Jud. Hunedoara – ROMANIA Tel / fax: +40 354 101 406 Email: [email protected] WWW: www.eurostatvest.ro

Logitrans SRL, Romanian haulier Str Plantelor, Nr 37A, Dumbrava Rosie, Jud Neamt RO-617 185 – ROMANIA Tel: +40 233 282 245 WWW: www.logitrans-romania.com

2. Who pays for transport costs? The Iasi and Targu Jiu groups are willing to pay for transport if

the sending group does not wish to cover the cost. Other groups, such as Trio-Niort, directly pay the haulier via a bank transfer. The cost of sending a load to Romania varies between €2,000 - €3,000.2

3. Loading the container Working together to fill a container The Trio-Niort textile sorting platform in France lets Emmaus groups from the surrounding area store furniture in its warehouse in order to fill a truck with textiles and furniture and second-hand goods, depending on the wishes expressed by Emmaus Iasi. It takes around two months to prepare the load. Textiles also need to be disinfected. All you need to do is contact a local company. The company will disinfect the textiles and then issue a certificate.

4. Loading takes two hours. A group of five or six people is involved, including three warehouse staff from the Trio-Niort sorting platform and reinforcements from the other Emmaus groups in the Poitou-Charentes region of France. Cuddly toys and blankets are used to immobilise the items of furniture. As for Emmaus Forbach in France, a team of four experienced companions is tasked with collecting goods directly from the shop sales floor and loading the truck in a day, although the road haulier does deliver the truck 48 hours in advance. Another option: the receiving group travels to the sending group to choose the goods and take

part in loading. Emmaus Haguenau allows Emmaus Iasi to come to its shop the day before and choose the items it wishes to take away. The companions also take part in loading!

5. The truck leaves with the necessary paperwork and arrives two days later if departing from Niort or 24 hours later if leaving from Haguenau or Forbach. List of documents required:

2 Romanian legislation only allows the Un coup de main foundation to sell 20% of the goods received under the form of

donations in its store. The community therefore covers the cost of loads of goods that will be sold and requests two

solidarity loads (out of a total of 14 i.e. 20% over the period).

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Emmaus Europe Secretariat – 2013 12

Unloading a truck, Targu Jiu, in July

2012

An invoice enabling the group to sell the goods in Romania. This takes the form of a trade deal worth €500-€700 (recorded under ‘profit and loss’ in Emmaus Forbach’s accounts). Or it can take the form of a donation certificate (NB: in this case, the receiving group cannot sell the goods but must donate them).

A packing list is optional, with Emmaus Forbach preferring to provide a general description such as “batch of furniture, batch of textiles…”

A disinfection certificate for the textiles.

A quality certificate for the goods.

The haulier’s invoice.

The excitement of unloading a truck at the Targu Jiu summer camp in Romania. Personal account provided by the Trio-Niort team from France.

“The arrival of the truck was an emotional moment for everyone. We all knew the importance

of what it could contain. Once the doors of the truck had been opened, solidarity was set in motion; we had the shared objective of “helping this community to get started”. All the goods contained in the truck were placed in the community’s yard. We were split into small groups in order to make an inventory. All the items were priced. Several days later, customers came to the shop and we had achieved our objective! It was just a small part of what was done at the summer camp but it was very enriching. It also helped us to understand how communities abroad work and what they feel when a truck arrives.”

TRUCKS SENT TO BOSNIA - HERZEGOVINA. Every summer, a convoy of trucks leaves for Bosnia, to coincide with the international youth camp. The humanitarian aid carried by the trucks is distributed by volunteers to deprived families in the villages around Srebrenica.

A LOAD SENT TO ALBANIA A lorry filled by several Emmaus groups in the Paris Region left for Vlora in Albania. The aim is to send goods to a fledgling group that is being supported in Albania.

Clothing bundle sorting area

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Emmaus Europe Secretariat – 2013 13

Sending electrical and electronic equipment3

The European Union regulates the export of electrical and electronic equipment (EEE), which often forms part of the loads sent by the groups4. Directive 2012/19/EC of the European Parliament and Council of 4 July 2012 on waste electrical and electronic equipment (WEEE) created a legal framework for WEEE recovery and enabled the WEEE sector to be set up throughout Europe. The sector and legal framework also cover the cross-border transport of these appliances.

‘Export from the community of waste for disposal is prohibited’ Cross-border transport of WEEE is therefore banned. Only EEE transfers are authorised.

Electrical and electronic equipment (EEE) becomes waste (WEEE) if its holder disposes of it or intends or is obliged to do so. EEE is deemed to be waste in the following cases:

The product is incomplete - parts which are needed for it to work are missing.

It is physically damaged, preventing it from functioning correctly or making it unsafe.

The equipment is not packed well enough to protect it from damage which may occur

during transportation and unloading / loading.

Its overall appearance is worn or damaged, which reduces the commercial value of the

item(s).

One of the parts that make up the item must be disposed of or is banned under community

or national legislation.

The equipment is to be disposed of or recycled instead of reused.

There is no regular market for the equipment.

The equipment is obsolete or dilapidated and is intended for cannibalisation.

In order to prevent any confusion about whether second-hand electronic and electrical equipment is being sent or WEEE is being exported, Emmaus France recommends sellotaping a test / repair

certificate onto each appliance5. The certificate lists:

Appliance type.

Series number

Organisation name.

A description of the tests and repairs carried out.

Wording to indicate that the appliance is in working order.

3 For more information, see the Emmaus France circular available on the Emmaus France extranet or at the Emmaus Europe

Secretariat. 4 EC Regulation number 1013/2006 of the European Parliament and Council of 14 June 2006 regarding the transfer of waste: http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=OJ:L:2006:190:0001:0001:FR:PDF Guideline number one reviewed by the representatives on the transfer of WEEE: http://www.developpement-durable.gouv.fr/IMG/doc%2016%20_GuideDEEE_fr.pdf Included as an appendix, on the Emmaus France extranet or at the Emmaus Europe Secretariat.

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Emmaus Europe Secretariat – 2013 14

Communication between the groups that send loads and those that receive them is key to the smooth running of the European Regional Transport Programme. The receiving group will be able to provide guidance when the load is being dispatched and feedback on its arrival. “While in the past, there may have been some dissatisfaction about the quality of the goods being received, this is no longer an issue, because we have had an honest discussion about our concerns and expectations with our partners and we are also aware of the conditions in which our partners work.” Grzegorz and Robert, Emmaus Brat Albert, Poland, December 2012.

La circulation de l’information et le partage d’expérience

Groupes receveurs

Groupes expéditeurs

Secrétariat Emmaüs Europe

Besoins de

matériel

Possibilités de dons

Transports envoyés

Transports reçus

Transporteur

Modalités administratives

VolumeCoût

Does your group want to send a truck load? Would you like to share your experiences so that others

can benefit from them? If you have any transport questions, please contact

[email protected] or +33 (0)1 41 58 25 73.

Administrative paperwork

Potential donations

Circulation of information and sharing of experiences

Sending groups

Road haulier

Loads received

Loads sent

Volume Cost

Requirements

Receiving groups Emmaus Europe Secretariat