translation basics_oct_2014
TRANSCRIPT
Copyright © 2014 Andovar - All rights reserved.www.andovar.com
As an international provider of comprehensive globalization solutions, Andovar manages wide-ranging language services on behalf of its clients. Culturally and technically appropriate translation is the cornerstone of our service portfolio. To ensure consistently high levels of performance and translation quality, we have developed a multi-tiered quality system featuring three fundamental components.
Expertise: Expertise refers to both the institutional expertise of your language service provider, and the individ-ual expertise of the project manager handling your engagements. The project manager’s experience level must be commensurate with the task at hand.
Resources: In the context of translation services, resources refer to our approved translators and editors who are chosen for their expertise, experience and credentials.
Processes: Implementation of translation processes must consistently deliver the promised level of quality; client input must be processed in a systematic and intelligent manner.
This document describes Andovar’s approach to translation with a particular emphasis on quality systems.
Project Management Expertise
Andovar is proud of very low turnaround of staff and most of our project managers and localization engineers have been with the company for years. Their experience is significantly above the localization industry average.
While experience ensures good judgment, the language services industry is undergoing rapid technology advances. Accordingly, Andovar’s project managers and engineers undergo constant training on process and technology to ensure that they are up-to-date on the latest practices.
Translation BasicsResources, Processes & Quality
OCTOBER 2014
Copyright © 2014 Andovar - All rights reserved.www.andovar.com
Client RFX
Assess Current Resources(Expertise | Availability | Subject-area Acumen)
Initiate Recruitment
End Process (quote / execute)
Ad to Translator Organizations
Ad to Industry Journals
Ad to Industry Organizations
Screening Step #1: Review CV(Expertise | Education | Rates | Reference Check | Technology | Writing Quality)
Screening Step #2: Translation / Edit Sample(Double-screened review using trusted legacy translators)
Screening Step #3: Client's input(Selection based on client's stylistic preference)
Reassess: Sufficient Resources?
Sufficient Resources?
Pass Rate Screen Step 1: 20%
No
(Ren
ew R
ecru
itmen
t Pro
cess
, Em
ploy
Wid
er N
et)
Pass Rate Screen Step 2: 40%
Pass Rate Screen Step 3: 8%
Yes
No
Linguistic Qualification
Managing and continually growing a pool of thousands of translators worldwide requires a process with key elements that apply across the entire Andovar organization, yet provide enough flexibility to enable customization where merited. Andovar has developed a process that provides a perfect marriage of these characteristics.
Andovar maintains a full-time resource management team tasked solely with the identification, testing and manage-ment of translators. Our rigorous evaluation program includes a triple-screening system based on subject-area specific tests covering each element of the translation process. The linguistic pass rate for this process averages under 8%, or even lower for certain technical or medical subject areas.
In addition to the linguistic aspect of our testing program, Andovar’s resource management team verifies the techni-cal capacity of linguistic applicants. This includes their ability to use modern translation memory tools or other industry standard technologies.
2Translation Basics: Resources, Processes & Quality
Copyright © 2014 Andovar - All rights reserved.www.andovar.com
Client Submits Project Specifications & Resources for Scope & QuotationSpecs: Update or New Project – Target Languages/Regions – File TypesResources: Live Source File – Existing Translation Memory – Graphic Files
Scope & Process Analysis
Source File Analysis
Translation Prepare files for client review
Editing
Final Eye
Client Review?
Reassemble in source format &update TM
Firm Quote / Proposal to Clientfor Approval
Pre-processfiles for
translation
Develop AssetsGlossary
Style Guide Final Files Delivered
Client review &submission of comments
Linguistic Reconciliation
Legend:
Client Steps
Andovar Steps
Yes
No
Accepted Appr
oved
by
Clie
ntRevi
sion
Req
uest
ed R
evie
w /
Impl
emen
tCl
ient
Fee
dbac
k
Proven Translation Processes
Andovar’s translation process strictly adheres to principles set forth in EN 15038, the European Union standard governing language service providers. In addition to sourcing of qualified translators by our resource management team, we execute a complete translation memory (TM) analysis and content review at the scoping stage to ensure that we understand every facet of the project.
Pre-production: Once the client approves our quotation, Andovar moves forward with any necessary prepara-tion steps, from creating a glossary with project-related terminology to file processing. We simultaneously plan the project lifecycle and workflow.
Linguistic Process: Once all preparatory steps are finished, Andovar’s linguistic team begins the process of translating, editing, and finally approving the translated copy. Most of this work is executed within a CAT (com-puter-assisted translation) environment, ensuring an up-to-date translation memory database and cost savings on repeated content.
Client Review (Optional): Andovar can provide the translated content in a variety of review-friendly formats. Once comments from client are returned, Andovar will review and reconcile feedback into a client-specific TM database, and into the native format for a final, approved translation. The TM will be leveraged for all future projects to ensure incorporation of client preferences, as well as reduction of cost through repurposing of translated content.
3Translation Basics: Resources, Processes & Quality
Singapore (HQ)
Andovar Pte Ltd#14-01 Equity Plaza20 Cecil StreetSingapore 049705
Phone: +65 6532-1281Fax: +65 [email protected]
Thailand
Andovar (Thailand) Limited261/2 Sukhumvit 49/15Klong Tan Nua, WattanaBangkok 10110
Phone: +662 712-7196Fax: +662 [email protected]
Colombia
Andovar SASCR 43ª Sur N° 9-91Torre Empresarial Las VillasTorre Norte Of 1103El Poblado, Medellín
Phone: +57 4 581 [email protected]
India
Andovar Localization Services Pvt LtdUnit No. A-10, 6th floorChaterjee International Centre33A Chowringee RoadKolkata, West Bengal 700071
Phone: +91 33 [email protected]
United States
Andovar LLC80 S.W.8th StreetSuite 2000Miami, Florida 33130
Phone: +1 305 [email protected]
The Andovar Advantage
Andovar is a global provider of multilingual content solutions. Our services range from text translation and content creation, through audio and video recording, to turnkey localization of websites, software, eLearning, video and games. Our headquarters is in Singapore, and offices in Thailand, Colombia, USA and India.
We started in Southeast Asia, with Western ownership and management. Placing production in low-cost countries has allowed us to offer more competitive pricing, while keeping quality at the highest international level. Andovar focuses on emerging markets and technologies, such as mobile, gaming, multimedia and cloud software. Emerging markets are the new frontier in localization and where others struggle with complex scripts and lack of standards, Andovar has the expertise to succeed.
We are a medium-sized company that is small enough to be agile and adaptable, yet big enough to handle projects of any size. While others try to automate everything and make localization a play-by-numbers game, Andovar creates customized solutions for each client to meet their needs and budgets. Andovar is employee-owned, and everyone has a stake in our clients’ success.
We do not sell any software solutions and we use the latest technology ourselves, which allows us to give impartial advice to our clients. A wide range of professional talent from across the world coupled with own audio studios means we are a one-stop-shop for all localization projects regardless of size, type and languages required.
This is how we help our clients Make Themselves Clear in Any Language.