transforming financial services for a hyperconnected world
TRANSCRIPT
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Transforming Financial Services for a Hyperconnected World
Dr. Steffen Krotsch Head of Innovation
Allianz Worldwide Partners
More value together
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19 N
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Wel
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Alli
anz
Wo
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artn
ers
Allianz Worldwide Partners
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Global service provision
Financial services
Airline companies
Government, IGO
Private individuals
Tourism Automotive industry
Corporations
Automotive
Assistance International health
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The Internet of Things – So What?
…on customer needs and on our business The IoT has significant effects…
Connected
Home
Connected
Car
Connected
Health
Customers
Products
Market
Creating IoT value via services
Real-time & proactive services
Platforms & ecosystems
Home, Car & Person are physical
High interaction frequency
Risks from new devices
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Proving Sensor Based Assistance
First Smart Home product
launched in Germany on Nov. 2nd
Alarms automatically sent to
Allianz Global Assistance
Strong customer proposition – high interest in services which improve safety and security
Opens up opportunities to transform operations to deepen and connect the experience further
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Provider
networks
Products
& Services
Sensing
Ecosystem
Open
APIs
Service
Orchestration
Events Suppliers Actions Tracking Claims Subscription
Home
assistance
Home repair
service
Travel
insurance
Automotive
Insurance
Health
Insurance
Road Side
Assistance
Medical
Advice
Travel health
Assistance
Appliance
Insurance
Household
Insurance
Home Health Car Travel
proactive services
to mitigate loss
detect problems &
auto-trigger action
value chain
integration
Digital Insurance & Assistance Services
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Technical Challenges of Digitization
Product
Systems
Financal
Systems
Claims
Systems
CRM
Systems
Unifying experience, sensing
issues & triggering actions
Extending enterprise systems
& data to the digital world
Connecting devices, systems &
partners in end to end processes
Enterprise Systems
Digital Flows
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Ecosystems
AP
I
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An Open Innovation Approach
• Tiny & wireless smart objects
• Sensing & control capabilities
• Cloud integration and management
Sensing real
world events
Connecting digital
services
• Device-independent user experiences
• Rapid end to end process digitization
• Connecting people, systems and things
Delivering global
financial services
• World leader in insurance and assistance
• Integrating insurance, assistance & technology
• API programme to accelerate digital shift
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A Real Life Scenario
Customer goes
on holiday
House taken under
management
Detect location and realise
house is empty
Intrusion, fire and water
sensors armed & monitored
Water leak
detected
Sensors detect leak, switch
off water & send alert
Service Centre
experts
Assess problem, open
claim & despatch plumber
Plumber
despatched
Location and job sent to
mobile, security disabled
Plumber fixes
problem
Work & costs submitted, security
re-armed, water turned on
Emergency claim
is settled
Plumber is paid, claim is closed
and customer is updated
Home insurance
facilitation
Acceleration of repairs by pre-
populating damage claims
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Water Presence Humidity Electrovalve
SERVICE / INSURANCE
AWP CUSTOMER
ASSISTANCE PARTNERS
HOUSE
Digital Insurance Service
Location
Updates
Alerts
Control
Major Components of the Solution
Smart Phone
Powered by
Powered by
Powered by
Routing
Job scheduling
Expert evaluation
Invoicing
Industrial Tablet
SERVICE CLAIMS FINANCE CRM RunMy
App
Powered by
RunMy App
Powered by
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Connected Sensors
Web connected sensing and actuation provide easy to integrate real time information and alerting
Checks humidity level to
reduce false alarms
Ambient Sensor Electro-Valve
Called to turn off
supply if leak detected
Water Sensor
Detects leak & sends
alert to start process
Presence Sensor
Monitors for intrusión -
disarmed to allow entry
Web Gateway
End to end connectivity from
devices to business & management Homard Management
RunMyProcess Platform
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Enterprise Information Systems
Mobile and office based systems allow connected access for customers, staff and field-based partners
Maintenance App
Allow field partners to
receive & manage jobs
Service Centre
Alert response &
partner allocation
Customer App
Control environment &
receive alerts / updates
Enterprise APIs
APIs for customers,
claims and invoicing
RunMyProcess
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Fujitsu RunMyProcess
Bi-directional IoT integration via
CoAP, MQTT & LWM2M to enable
real world sensing & action
Over 2,500 cloud & on-premise
connectors to integrate new digital
systems with existing back office
Rapid delivery of complex digital
applications & processes spanning
people, devices and systems
Access to applications from any
device thanks to RunMyApp
mobile delivery capabilities
A rapid application delivery platform which connects enterprise systems to people, software & things
Connected Services
Enterprise Systems & Processes
Connected Experiences
Connected Objects
Fujitsu RunMyProcess
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Demonstration
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Benefits of Connectivity to Ecosystem
Proactively mitigating risk can bring benefits to people, enterprises and society
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Six Ideas for Digital Leaders
Put people at the centre Launch ideas quickly to learn
Put customer experiences and not
technology at the heart of the transformation Sophisticated automation is often not
necessary at start – just deliver MVP & learn
Accelerate with open platforms
Using open platforms eases the integration of
resources necessary to deliver digital value
Leverage existing assets
Build on existing strengths, striking a balance
between new digital flows & existing resources
Innovate through ecosystems
APIs, hackerthons, innovation events & open
collaborations bring new perspectives
Connect end to end
True digital business means transforming
processes to connect resources end to end