transform / know / activate / conquer on facebook

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What’s your Social Media strategy these days on Facebook? How to go further in social-CRM? How to know your users and reactivate them pertinently? Dicover 909c's solution: the Meta-App joined with our SMMS, Over-Graph.

TRANSCRIPT

Page 1: Transform / Know / Activate / Conquer on Facebook

Destinataire : !Date : !

Version : !

Page 2: Transform / Know / Activate / Conquer on Facebook

What’s your Social Media

strategy these days

on Facebook?

Page 3: Transform / Know / Activate / Conquer on Facebook

virality friends transformation paid Facebook Actions

impressions Notifications applications Fans interactions

Pages permissions video traffic conversation sharing quiz

big data contests like engagement social

presence Open-Graph KPI reach socialCRM posts

Page 4: Transform / Know / Activate / Conquer on Facebook

v i r a l i t é a m i s t r a n s f o r m a t i o n p a i d facebook a c t i o n s i m p r e s s i o n s n o t i fi c a t i o n s a p p l i c a t i o n s

fans i n t e r a c t i o n s p a g e p e r m i s s i o n s v i d é o

t r afic c o n v e r s a t i o n p a r t a g e quiz b ig

data j e u - c o n c o u r s l i k e p o s t s e n g a g e m e n t

soc ia l p r é s e n c e n o t o r i é t é o p e n - g r a p h

k p i r each c o m m e n t a i r e s

You have … Apps

Tools

Fans

Campaigns

Pages

KPIs

Page 5: Transform / Know / Activate / Conquer on Facebook

But you lack

convergence

capitalization

knowledge

Page 6: Transform / Know / Activate / Conquer on Facebook

How to go

further?

Page 7: Transform / Know / Activate / Conquer on Facebook

What if you could… activate

your Fans with Notifications?

Page 8: Transform / Know / Activate / Conquer on Facebook

What if you could… homogenize your brands & countries digital strategy ?

Page 9: Transform / Know / Activate / Conquer on Facebook

What if you could… optimize

your acquisition costs?

Page 10: Transform / Know / Activate / Conquer on Facebook

What if you could… capitalize

on your previous campaigns?

Page 11: Transform / Know / Activate / Conquer on Facebook

What if you could… embase

your contacts?

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What if you could… take advantage

of the growing mobile traffic?

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We kept these promises.

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Orange set up an exclusive platform:

the META-APP

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Only 1 Application

1200 store Places 12 themed Pages "(operator, sports, music, movies, etc.)

Page 16: Transform / Know / Activate / Conquer on Facebook

META-APP

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I. TRANSFORM

Page 18: Transform / Know / Activate / Conquer on Facebook

Above all, the META-APP is Fans we transformed into

USERS

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Do you have to restart from scratch

for every new campaign?

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NO

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∞!∞!

campaigns

1!connection

forever

Pages

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II. KNOW

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In order to collect data, users have to accept

to share them.

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Once embased, we know

what they are INTERESTED IN

Page 26: Transform / Know / Activate / Conquer on Facebook

21% of users

15%

TV Show

eCommerce

eCommerce

eCommerce

Phone manufacturer

TV Show

TV Show

FMCG

FMCG

eCommerce

Artist

Artist

FMCG

eCommerce

Phone manufacturer top 15 Pages liked

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What about the COMPETITION?

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Y% users

like Your #2 competitor

X% users like Your #1 competitor

Z% users

like Your #3 competitor

It is possible to know

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What to do with all this

DATA?

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III. ACTIVATE

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All your Pages contribute

COLLECTIVELY to enrich the database both in quality and in quantity

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And they benefit from it

MUTUALLY

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Once connected, a user can be

RETARGETED

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step1 Transform fans into users and embase their interests.

step2 Activate them with interesting contents.

Bob is a fan of Roland Garros; he likes Peugeot and connects to the brand’s application.

Bob gets notified when the Peugeot Page organises a contest related to Roland Garros.

Page 35: Transform / Know / Activate / Conquer on Facebook

The power of the META-APP?

TRANSVERSALITY

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36 36

36

Transversality sure, but concretely?

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Orange distributes transversaly its users across its Pages, feeding them with new Fans through theme-based contests

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IV. CONQUER

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Open-Graph Viral Actions

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+4,000,000 Open-Graph Actions printed

+100,000 Open-Graph Actions generated

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With such a high quality database, we can define

audience clusters and cross them as custom

audience with Facebook ad solutions

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What has changed

for Orange?

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Today, Orange’s META-APP lives

thanks to the collaboration

of a dozen agencies

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Orange has kept its partners

and found a way to get all the players to work together

on a unique and open platform

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Orange equiped itself with a unique

Social CRM tool

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Based on 909c’s proprietary yet

evolutive solution

OVER-GRAPH

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Let’s sum up the strong points of the META-APPLICATION

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Management – Animation – Analytics �

s-CRM database and unique connection

Homogenization of campaigns

Optimised acquisition costs

CRM Retargeting (email, Notifications)���

multi-agency ecosysteme available

Multi social networks evolutions

M u l t i l i n g u a l a n d m o b i l e �

Page 49: Transform / Know / Activate / Conquer on Facebook

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The META-APP, only with 909c

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Contact us: [email protected]

(+33) 9 54 93 36 40 www.909c.fr facebook.com/909c