transform / know / activate / conquer on facebook
DESCRIPTION
What’s your Social Media strategy these days on Facebook? How to go further in social-CRM? How to know your users and reactivate them pertinently? Dicover 909c's solution: the Meta-App joined with our SMMS, Over-Graph.TRANSCRIPT
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What’s your Social Media
strategy these days
on Facebook?
virality friends transformation paid Facebook Actions
impressions Notifications applications Fans interactions
Pages permissions video traffic conversation sharing quiz
big data contests like engagement social
presence Open-Graph KPI reach socialCRM posts
v i r a l i t é a m i s t r a n s f o r m a t i o n p a i d facebook a c t i o n s i m p r e s s i o n s n o t i fi c a t i o n s a p p l i c a t i o n s
fans i n t e r a c t i o n s p a g e p e r m i s s i o n s v i d é o
t r afic c o n v e r s a t i o n p a r t a g e quiz b ig
data j e u - c o n c o u r s l i k e p o s t s e n g a g e m e n t
soc ia l p r é s e n c e n o t o r i é t é o p e n - g r a p h
k p i r each c o m m e n t a i r e s
You have … Apps
Tools
Fans
Campaigns
Pages
KPIs
But you lack
convergence
capitalization
knowledge
How to go
further?
What if you could… activate
your Fans with Notifications?
What if you could… homogenize your brands & countries digital strategy ?
What if you could… optimize
your acquisition costs?
What if you could… capitalize
on your previous campaigns?
What if you could… embase
your contacts?
What if you could… take advantage
of the growing mobile traffic?
We kept these promises.
Orange set up an exclusive platform:
the META-APP
Only 1 Application
1200 store Places 12 themed Pages "(operator, sports, music, movies, etc.)
META-APP
I. TRANSFORM
Above all, the META-APP is Fans we transformed into
USERS
Do you have to restart from scratch
for every new campaign?
NO
∞!∞!
campaigns
1!connection
forever
Pages
II. KNOW
In order to collect data, users have to accept
to share them.
Once embased, we know
what they are INTERESTED IN
21% of users
15%
TV Show
eCommerce
eCommerce
eCommerce
Phone manufacturer
TV Show
TV Show
FMCG
FMCG
eCommerce
Artist
Artist
FMCG
eCommerce
Phone manufacturer top 15 Pages liked
What about the COMPETITION?
Y% users
like Your #2 competitor
X% users like Your #1 competitor
Z% users
like Your #3 competitor
It is possible to know
What to do with all this
DATA?
III. ACTIVATE
All your Pages contribute
COLLECTIVELY to enrich the database both in quality and in quantity
And they benefit from it
MUTUALLY
Once connected, a user can be
RETARGETED
step1 Transform fans into users and embase their interests.
step2 Activate them with interesting contents.
Bob is a fan of Roland Garros; he likes Peugeot and connects to the brand’s application.
Bob gets notified when the Peugeot Page organises a contest related to Roland Garros.
The power of the META-APP?
TRANSVERSALITY
36 36
36
�
Transversality sure, but concretely?
Orange distributes transversaly its users across its Pages, feeding them with new Fans through theme-based contests
IV. CONQUER
Open-Graph Viral Actions
+4,000,000 Open-Graph Actions printed
+100,000 Open-Graph Actions generated
With such a high quality database, we can define
audience clusters and cross them as custom
audience with Facebook ad solutions
What has changed
for Orange?
Today, Orange’s META-APP lives
thanks to the collaboration
of a dozen agencies
Orange has kept its partners
and found a way to get all the players to work together
on a unique and open platform
Orange equiped itself with a unique
Social CRM tool
Based on 909c’s proprietary yet
evolutive solution
OVER-GRAPH
Let’s sum up the strong points of the META-APPLICATION
Management – Animation – Analytics �
s-CRM database and unique connection
Homogenization of campaigns
Optimised acquisition costs
CRM Retargeting (email, Notifications)���
multi-agency ecosysteme available
Multi social networks evolutions
M u l t i l i n g u a l a n d m o b i l e �
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The META-APP, only with 909c
Destinataire : !Date : !
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Contact us: [email protected]
(+33) 9 54 93 36 40 www.909c.fr facebook.com/909c