TRANSACTEL

CLIENT OVERVIEW Transactel is the largest call center in the Central American region and intends to become Latin America’s leader in business process outsourcing solutions through dynamic employees, innovative technology, and best-in-class processes. “Transactel’s team is made up of 6,200 ‘heroes’ (as they’re called internally) and the company has doubled its size in the last five years. 12,000 employees were added to that headcount when Transactel partnered with TELUS. Through the TELUS partnership Transactel is now providing services to the TELUS International Philippines call center.” PROJECT OVERVIEW “In 2010 the need for a global training tool for Transactel (able to support 5,000 employees at a time) became urgent. We looked into different solutions and used other open source solutions briefly. We needed a tool that could support the different initiatives the company had as well as keep an efficient track of the scores obtained in the lessons. eFront stood out in delivering and in keeping and tracking scores from different sources (quizzes in the tool and SCORM).”

“Initially we used the eFront Community edition which lasted a duration of 6 months and supported 5,000 employees, then we decided to move to the Enterprise edition to meet the new needs the company when it became part of the TELUS International Team.” CHALLENGES “TELUS International policies required that all material be kept confidential. We needed a tool that could support multiple users from multiple departments yet keep each department’s information private. This was the main reason we chose eFront Enterprise, and also because of the skill management and the organization structure.”

SUCCESSES “We are happy that we are able to accomplish information confidentiality through this LMS. From an administrative perspective it is also very useful to be able to assign courses and lessons to people who belong to a specific department with very few clicks.” CONCLUSION “The eFront team really show they care about customer satisfaction. They find ways to ensure your specific tool needs are met, even when they are very specific. eFront Enterprise provides all the tools that the big guys in LMS offer (but sometimes fail to provide) for a fraction of the price. Also with the eFront Enterprise edition you not only get a robust LMS but also a Talent Management software.”

QUOTES “The eFront sales and tech team were fantastic with all our demands. They provided assistance quickly and they really cared that we were satisfied with the tool both before and after the purchase.”

About us Epignosis provides top-of-class, affordable elearning solutions. Our main product, eFront, is a modern-age LMS bundled with rich social & enterprise functionality. A cost-effective way to simplify training, evaluation and tracking procedures within the organization, eFront has been awarded for excellence in Learning Management Technology for Small-and Medium-Sized Businesses (Brandon Hall) and Elearning Magazine. Today, eFront is trusted by hundreds of organizations around the Globe to support their training activities.